Verified review
6/10 Okay
Mairen
2026/9/25
The room is ok, clean, could use more in detail clean (shower had mold, restroom door didn't lock properly) beds were comfortable. Check-in was awful. This hotel will send you an email to check in. If you get it, it should be easy to do it and you'll be in your room quickly. If you don't get t it, (like my case) good luck getting someone to help. They have no one at reception if you arrive past 7pm. There is a number to call, but is an automated IA "agent" that keeps looping with their response. It took over 40 minutes for someone to call me back and resolve the situation. They didn't process the reservation so I never got an email. They gave me 1 breakfast as an apology, eventhough we were a family of 4...
Location and price is not worth the lack of customer service. Plus the guy at the reception the next morning was rude and acted as he was doing us a favor. 200 euros hotel rate with poor customer service, I don't think is worth it.
Stayed 1 night in Sep 2026


































