Front of property

Reviews of MASEVEN München Messe Dornach

MASEVEN München Messe Dornach
Bahnhofsstraße 6, Aschheim

Reviews

8.2

Very Good

Rating 10 - Excellent. 52 out of 122 reviews" "
Rating 8 - Good. 45 out of 122 reviews" "
Rating 6 - Okay. 13 out of 122 reviews" "
Rating 4 - Poor. 4 out of 122 reviews" "
Rating 2 - Terrible. 8 out of 122 reviews" "

8.6/10

Cleanliness

10/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

julia

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from MASEVEN Team on 2024/4/29
Liebe Julia,vielen Dank für deine großartige Bewertung! Es freut uns sehr zu hören, dass dein Aufenthalt so angenehm war. Wir sind dankbar für dein Lob und freuen uns schon jetzt darauf, dich bald wieder bei uns begrüßen zu dürfen. Wenn du weitere Anregungen oder Wünsche hast, lass es uns gerne wissen!Beste Grüße, MASEVEN Team

8/10 Good

Tia

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
No idea why this property has such bad reviews, I thought it was great! The only thing I didn’t really like was the mirror/window in the room which meant you could see into the bathroom from the bedroom - maybe not ideal if you’re not travelling with a partner and are travelling on business! Other than that it’s a lovely hotel, very modern with a really nice bar in the lobby. I will definitely be back if I visit Munich again.
Stayed 2 nights in Apr 2024
Response from MASEVEN Team on 2024/4/29
Dear Tia,Thanks a bunch for your awesome review! We're thrilled to hear that you had a great stay with us. We appreciate your feedback about the mirror/window situation, and we'll definitely take that into consideration for future improvements. It's fantastic to know that you enjoyed our modern hotel and the cozy vibe of our lobby bar. Can't wait to welcome you back to Munich whenever you're in town again!Cheers, MASEVEN Team

8/10 Good

Nilli

Liked: Cleanliness, amenities, property conditions & facilities
Overall a nice hotel but was a little remote and not a very interesting area. The breakfast cost €18 and didn’t offer very much at all. Disappointing selection of food and absolutely nothing was vegan except the chocolate spread. The staff didn’t speak great English which didn’t help
Stayed 1 night in Apr 2024
Response from MASEVEN Team on 2024/4/29
Dear Nili,Thanks for sharing your feedback with us. We're glad to hear that you found our hotel nice overall. We're sorry to hear that the location wasn't quite what you were expecting and that you were disappointed with the breakfast selection, especially regarding vegan options. Your comments are important to us, and we'll definitely take them into consideration for future improvements. We'll also address the language proficiency of our staff to ensure a smoother experience for our guests. We appreciate your insights and hope to have the chance to better meet your expectations in the future.Best wishes, MASEVEN Team

8/10 Good

Leon

Stayed 2 nights in Dec 2023
Response from MASEVEN Team on 2024/2/7
Lieber Leon,vielen Dank für Ihre Bewertung! Es freut uns zu hören, dass Sie Ihren Aufenthalt genossen haben. Wir schätzen Ihr Feedback sehr und werden uns bemühen, Ihre Erfahrung beim nächsten Mal zu verbessern. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen!Liebe Grüße

10/10 Excellent

Haejeong

Stayed 3 nights in Nov 2023

2/10 Terrible

Alice

I got a dirty room, because no housekeeping, but there are selling dirty room and it is allowed.
Stayed 1 night in Dec 2023

6/10 Okay

Andreas

Stayed 1 night in Dec 2023

10/10 Excellent

wei

Stayed 4 nights in Nov 2023
Response from MASEVEN München Messe Dornach on 2024/1/11
Vielen Dank für Ihr tolles Feedback.Wir freuen uns auf Ihren nächsten Aufenthalt in MASEVEN

8/10 Good

Andrew

Stayed 2 nights in Nov 2023
Response from MASEVEN München Messe Dornach on 2024/1/11
Vielen Dank für Ihr positives Feedback.Wir freuen uns auf Ihren nächsten Aufenthalt in MASEVEN

10/10 Excellent

Ajaykumar

Liked: Cleanliness, property conditions & facilities
Great place to stay if you are attending events at the Messe convention centre
Stayed 3 nights in Nov 2023
Response from MASEVEN (SK) on 2023/11/17
Thank you so much for taking the time to share your positive experience with us! We are delighted to hear that you found our place to be a great accommodation choice, especially for those attending events at the Messe convention centre.It's our goal to provide a comfortable and convenient stay for our guests, and we are thrilled to know that we met your expectations. If there's anything specific you enjoyed or any suggestions you may have for improvement, please feel free to share.We look forward to welcoming you back for any future events or visits to the area. Your satisfaction is our priority, and we appreciate your feedback

2/10 Terrible

josef

Business traveler
Disliked: Cleanliness, room comfort
Be careful hotel
I ordered the apartment of 29 sqm in this hotel for 2 nights. At checking reception told me there are no apartments in this hotel and gave me a small room. I complained to hotels.com which made them "find their apartments" in the next morning. Got an apartment in the second night. Electricity sockets were not working, TV not working and bugs were found in bathroom sink
Stayed 2 nights in Nov 2023
Response from MASEVEN (SK) on 2023/11/28
Dear Josef,We sincerely apologize for the inconvenience and disappointment you experienced during your stay at our hotel. It is truly disheartening to learn about the issues you encountered, and we deeply regret that we fell short of meeting your expectations.We understand the frustration caused by the initial misunderstanding regarding the type of room you had booked. This should not have happened, and we apologize for any inconvenience it may have caused. Additionally, we are sorry to hear about the problems you encountered with the electricity sockets, TV, and the presence of bugs in the bathroom sink. This is not reflective of the high standards we strive to maintain.We appreciate your feedback as it provides us with an opportunity to address and rectify these issues. Our team is committed to ensuring that such incidents do not recur in the future. Rest assured that we will thoroughly investigate the concerns you raised and take appropriate measures to improve the quality of our services.We understand the impact this had on your experience, and we genuinely apologize for any discomfort caused. If there is anything further we can do to address your concerns or if you have additional feedback, please do not hesitate to contact us directly.We value your feedback and hope you might consider giving us another opportunity to provide you with the positive experience that reflects our true standards.Sincerely,MASEVEN Team Dornach

6/10 Okay

ADIB C.

Business traveler
Liked: Room comfort
Disliked: Cleanliness
Abusive Apartmentswith Hotel Service
very limited cleaning, kitchen always smelling to garbage, no one wash the dishes, breakfast very poor and very expensive, charging for parking. This is a very abusive policy for a property that wants to host people from other countries.
Stayed 8 nights in Oct 2023
Response from MASEVEN (SK) on 2023/11/6
Dear ADIB C.,Thank you for your honest feedback. We sincerely apologize for the inconvenience you experienced during your stay. Your comments are extremely important to us and we take them seriously in order to improve our services. We will ensure that your feedback is discussed with the team to take necessary action.We understand your concerns regarding cleaning, breakfast and parking charges. Our goal is to satisfy our guests and we deeply regret that we could not meet your expectations.If you have any specific suggestions or further details, we would be happy to hear them in order to optimize our service

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, room comfort
Overall very good hotel for the Messe.
Overall good hotel, no restaurant and only limited selection of restaurants in the neighbourhood, but easy to get anywhere with taxis or train (station only a walk away). Good breakfast, rooms comfortable and good space. Would come back, recommend it to people going to the Messe.
Stayed 6 nights in Oct 2023
Response from MASEVEN (SK) on 2023/10/18
Dear Anonymous Guest,We appreciate your detailed feedback on your recent stay with us. It's fantastic to hear that you had an overall good experience at our hotel and that you found our breakfast, comfortable rooms, and ample space to your liking. We take great pride in providing our guests with a comfortable and enjoyable stay.Your mention of our convenient location, close to a train station and accessible by taxis, is valuable information for other travelers, and we're pleased to know this was beneficial for you during your visit.Regarding the limited restaurant selection in the neighborhood, we understand the importance of dining options, and we're continually looking for ways to enhance the culinary offerings for our guests.We're delighted to hear that you would consider coming back and recommend our hotel to those attending the Messe. Your recommendation means a lot to us, and we look forward to welcoming you again in the future.If you have any specific suggestions or if there's anything we can do to make your next stay even better, please don't hesitate to reach out to us. We're always here to assist you.Thank you for your feedback and for choosing our hotel.Warm regards,Your MASEVEN Team Dornach

10/10 Excellent

Parveen

Liked: Property conditions & facilities
Great hotel, good value for money
Stayed 3 nights in Oct 2023
Response from MASEVEN (SK) on 2023/10/18
Dear Parveen,Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you had a great experience during your stay and that you found our hotel to be of excellent value for your money.It's always our aim to provide our guests with a memorable and outstanding stay, and your 5-star rating truly means a lot to us. We're delighted to have met your expectations, and your positive words will serve as motivation for our entire team.If you ever plan to visit us again or have any special requests or questions, please do not hesitate to reach out. We look forward to the opportunity to welcome you back in the future.Once again, thank you for your kind review, and we hope to see you again soon!Warm regards,Your MASEVEN Team Dornach

10/10 Excellent

Gonca

Traveled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Sep 2023
Response from MASEVEN (SK) on 2023/10/2
Liebe/r Gonca,Vielen Dank für diese hervorragende Bewertung!Wir freuen uns auf ein baldiges Wiedersehen hier in Dornach.Viele Grüße dein MASEVEN-Team

10/10 Excellent

Emmanuel Ehichoya, Lynbrook Ny

Business traveler
Liked: Amenities, property conditions & facilities
This property is very clean and a modern facility. I’ll certainly stay here again.
Stayed 2 nights in Sep 2023
Response from MASEVEN (SK) on 2023/10/2
Lieber Emmanuel Echichoya,besten Dank für 5 von 5 Möglichen Punkten.Wir freuen uns darauf dich bald wieder begrüßen zu dürfen und wünschen bis dahin alles Gute!Dein MASEVEN Team aus Dornach

8/10 Good

Britney

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The train station is a 7-8 min walk away and it will get you pretty much anywhere you need within a 10-30 min train ride (Oktoberfest, Marienplatz, Dachau Concentration Camp, meeting point for neuschwanstein castle) essentially all the main attractions. The hotel offers laundry but charges per load and dryer 4.5 Euros each. Breakfast was a huge feast with amazing an coffee machine that whips you up crafted coffee options. The rooms are very spacious, clean, and have a kitchen sink, few cups, wine glasses, wine opener, fridge, and an iron. They come by and clean everyday. They have elevators / lifts which is super helpful. There is a grocery store just a 7 min walk away & liquor store right next to the store. Last tip: place a do not disturb in the front door if you don’t want them to come and clean since they knock and come right in and it’s earlier in the day. After we noticed that we started to place the sign and had no issues. Overall, I would recommend!
Stayed 4 nights in Sep 2023
Response from MASEVEN (SK) on 2023/10/2
Liebe Brittany,vielen lieben Dank für deine ausführliche und schöne Bewertung!Wir hoffen das du wohlbehalten wieder zu Hause angekommen bist und freuen uns schon jetzt auf deinen nächsten Aufenthalt bei uns.Viele Grüße von deinem MASEVEN Team aus Dornach

10/10 Excellent

Jörg

Stayed 1 night in Jul 2023
Response from Thomas on 2023/7/20
Lieber Jörg,vielen Dank für Deine perfekte 10/10 Bewertung von unserem MASEVENin Dornach! Es freut uns außerordentlich zu hören, dass Dein Aufenthalt bei uns rundum zufriedenstellend war.Unser Team legt großen Wert darauf, unseren Gästen den bestmöglichen Service zu bieten und einen angenehmen Aufenthalt zu ermöglichen. Es ist großartig zu wissen, dass Du mit allem zufrieden warst.Vielen Dank für Deine positive Bewertung und Dein Vertrauen in unser Hotel. Wir freuen uns darauf, Dich bei Deinem nächsten Besuch erneut bei uns begrüßen zu dürfen!Dein MASEVEN Team Dornach

8/10 Good

Cesar

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Todo bien y tranquilo, cerca de estación de tren
Stayed 3 nights in Jul 2023
Response from Thomas on 2023/7/20
Dear Cesar,Thank you for your review of the MASEVEN Hotel in Dornach with 4 out of 5 points! We are glad to hear that everything was good and quiet and you appreciated the proximity to the train station.We always strive to provide our guests with a pleasant and peaceful stay, and it's nice to know that you enjoyed your time with us.Thank you for your positive review and we hope to welcome you again on your next visit!Your MASEVEN Team

8/10 Good

TAE

Stayed 1 night in Jul 2023
Response from Thomas on 2023/7/20
Dear Tae,thank you for rating MASEVEN Hotel in Dornach with 8 out of 10 points! We are glad that your stay with us was satisfactory overall.Our goal is to provide our guests with a pleasant and comfortable stay. Your rating shows us that we are on the right track, but there is certainly room for improvement.Thank you for your feedback, which helps us to further optimize our service. We hope that we can convince you even better of our hotel during your next visit. We look forward to welcoming you back soon!Your MASEVEN Team

10/10 Excellent

Martina

Stayed 1 night in Jun 2023
Response from Thomas on 2023/8/25
Dear Martina,thank you for your perfect score and positive feedback regarding your recent stay at our MASEVEN Hotel in Dornach.We're thrilled to hear that you had an excellent experience during your time with us. Your satisfaction is our top priority, and we're delighted that we were able to meet your expectations.If you have any further comments, suggestions, or if there's anything specific that you particularly enjoyed about your stay, please feel free to let us know. We're always here to ensure that your next visit is just as wonderful as this one.We look forward to welcoming you back and providing you with another outstanding stay in the future.Warm regards,Your MASEVEN Team

2/10 Terrible

Marcel

Stayed 1 night in Jun 2023
Response from Thomas on 2023/8/25
Dear Marcel,thank you for taking the time to provide feedback on your recent experience at our MASEVEN Hotel in Dornach.We're sorry to hear that your stay did not meet your expectations, and we appreciate your candidness in sharing your thoughts.If you have specific concerns or details you would like to share about your stay, please feel free to provide more information. Your feedback is valuable to us as we strive to continuously improve our services and guest experiences.We hope that you might consider giving us another chance in the future to provide you with a more positive and satisfying stay.Best regards,Your MASEVEN Team from Dornach

6/10 Okay

Harry

Stayed 2 nights in Jun 2023

10/10 Excellent

Juan carlos

Stayed 3 nights in May 2023

8/10 Good

Thomas, Snow Hill

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Convenient to the Munich Messe. Public area of the hotel was nice. Very nice breakfast buffet and bar. Room was large and sparse. Decent value for the cost.
Stayed 2 nights in May 2023

10/10 Excellent

Marianne Lid

Stayed 2 nights in May 2023

6/10 Okay

david

Business traveler
Liked: Cleanliness, room comfort
Stayed 3 nights in May 2023

6/10 Okay

Robert

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Nothing was close to this property. There was no provision for dining within a kilometer.
Stayed 1 night in Oct 2022
Response from Johannes Kämpf on 2022/12/9
Dear Robert,Im very sorry to hear that. Please ask the next time our hotel staff, they will help you.The next restaurant is right next to the hotel (50 methers). The Train station which takes you within 10 minutes in the central of munich is only a 5 minute walk from the hotel.The next supermarket is only a few hundret methers away. Even the big Mall "Riem Arcaden" is close to the hotel.thanks a lot for your message. The next time we will describe you the way.Best regards

8/10 Good

Jon

Stayed 2 nights in Oct 2022

8/10 Good

Michaela

Stayed 1 night in Sep 2022

4/10 Poor

John L.

Traveled with family
Liked: Cleanliness, room comfort
DON’T WASTE YOUR TIME & MONEY!
Terrible service from the hotel staff. No real urgency to help or care that there was a good handful of families and others waiting in the lobby to check in. This was roughly around 830/9 when I checked…When I booked through the app, I put in a request for a crib. Asked about it while I was checking in and the lady had no idea whether it was in the room or not. Finally got up to the room and there wasn’t a crib for my 9 month old. I went back to the lobby and it took 2-3 hours for someone to assist me and find one. By the time a crib was brought up, it was almost midnight…weekend staff were completely useless.
Stayed 2 nights in Jul 2022

8/10 Good

Ervin

Traveled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
The apartments are well-equipped with everything you need to stay for some days. Particularly one guy in the staff was very responsive to our requests. On the other side, we stayed for a week, and they only showed up to clean 2 times at inappropriate timing, respectively at 20:00 and 1:00 in the morning. The cleaning service was horrible, sorry to say. When we complained, the guy from the staff came and cleaned personally and diligently and as an apology he gave us two packets of coffee(which later noticed had expired). Interesting experience.
Stayed 7 nights in Jun 2022

2/10 Terrible

Verified traveler

Business traveler
Liked: Cleanliness
Disliked: Room comfort
Don't waste your money - go to Golden Ball instead
Extremely disappointed in the quality of customer service and amenities provided by the staff and the hotel. Unfortunately my other bookings are not eligible for free cancelation, otherwise I would not return. Don't waste your time or your money with this hotel - go to Golden Ball down the street instead. I checked in relatively late in the evening (23:00) and was met by an unfriendly and unhelpful staff member. The key card he gave me did not open the door leading to the room, so I returned to reception. He refused to accept that it didn't work and told me to go back and try again. Again, the card did not work. so I returned to reception. Impatiently and visibly annoyed, he walked me to the door and instructed me on how to operate the scanner... Rude and patronizing. The card was not working. After receiving a different key and finally getting into the room, I noticed the lack of: - shower gel - sponges - dishwashing soap - cleaning cloths Do you expect someone who is booking a stay at an *Apartment* Hotel to bring their own cleaning and washing supplies? These basic items cost a few Euros in bulk but the Hotel doesn't provide them? Furthermore, the parking is not straightforward, the beds are itchy, the gym is extremely poorly located (in the lobby). along with the washing machines. Again, do not waste your time and money on the small rooms, terrible service, and bad amenities. Go to Golden Ball - it is better in almost every way.
Stayed 3 nights in Oct 2021

8/10 Good

Toni

Liked: Cleanliness, room comfort
Very nice place
First, if you dont speak german and planning for midnight checkin, be in contact with the staff for introductions. Also, if you dont do well with tech, dont try it. Staff was very nice informing about the procedures how to checkin late, however they were not complete. They need to make english introductions. Another customer arrived same time with me and she didnt know how to checkin either, introductions came with app install advice, which was false tho. Outside door was locked. We managed to figure it out after logging on to their wifi, and had ro manually find an email where you did pre-checkin, now the checkin button takes you to their application to open doors in the building (in german, so we kinda opened every door we could before the front door opened). After that, everything was fine, if not countimg their problems one day when the app didnt work so no1 was able to open any doors for few hours :) the staff kindly helped. Place was clean. I had a suite (or what did they call it), the bed was absolutely brilliant with big pillows! Taxi from/to airport, night time 95euros daytime 79euros (free now app said 45-65e, but they charged 79e).
Stayed 3 nights in Oct 2021
Response from . on 2021/12/6
Thank you so much for your Feedback

10/10 Excellent

Barry

Business traveler
Liked: Cleanliness, room comfort
Stayed 3 nights in Oct 2021
Response from . on 2021/12/6
Thank you

6/10 Okay

Doreen

Traveled with partner
Wir hatten einen Aufenthalt in einem Zimmer mit Küche gebucht. Leider fehlten grundlegende Ausstattungen wie Geschirrhandtuch, Spülmittel, Schwamm und sogar Gläser sowie Löffel. Obwohl in der Verpflegung Mineralwasser, Teebeutel und Instantkaffee angegeben waren, waren diese ebenfalls nicht vorhanden. Trotz Meldung an der Rezeption wurden die fehlenden Gegenstände nicht bereitgestellt. Auch der Streaming-Dienst funktionierte nicht. Der Rest des Aufenthalts war in Ordnung.
Stayed 4 nights in May 2024

10/10 Excellent

sara

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Struttura molto valida con tutti i servizi necessari. Camera funzionale con tutte le dotazioni, nuovissima, materasso molto comodo e bagno nuovo. Pulizia eccellente ed ambienti comuni ben tenuti. Buona colazione a buffet con varietà dolci e salate. Parcheggio gratuito davanti alla struttura e nella via laterale. Vicinissimo alla fermata della metro S-Bahn S2 che in 5 fermate porta a Marienplatz. Peccato che la linea sia poco efficiente con frequenti ritardi ed interruzioni di percorso, rendendo il tragitto un po’ scomodo e di circa 20 minuti/mezz’ora a tratta. Nel complesso si tratta però dell’unica pecca, non dell’hotel ma della posizione, sapendolo in anticipo ci si riesce comunque ad organizzare
Stayed 3 nights in Apr 2024
Response from MASEVEN Team on 2024/4/29
Dear Sara,Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed our hotel's excellent amenities, including our newly renovated rooms with comfortable mattresses and modern bathrooms. It's also great to know that you found our breakfast buffet to your liking, offering a variety of sweet and savory options.We appreciate your comments regarding the convenience of our location near the S-Bahn station S2, providing easy access to Marienplatz. We understand your concerns about the occasional delays and disruptions in service, which can indeed make travel a bit inconvenient at times. Rest assured, we will continue to monitor the situation closely and strive to minimize any disruptions for our guests.Despite this minor inconvenience, we're thrilled that you overall enjoyed your stay with us. Should your travels bring you back to the area, we would love the opportunity to welcome you again and ensure you have a seamless experience.Best wishes, MASEVEN Team

6/10 Okay

Erik, Neukeferloh

Liked: Property conditions & facilities
Stayed 3 nights in Apr 2024
Response from MASEVEN Team on 2024/4/29
Lieber Erik,Vielen Dank für deine Bewertung. Es tut uns leid zu hören, dass dein Aufenthalt nicht ganz deinen Erwartungen entsprochen hat. Wir schätzen dein Feedback sehr und möchten gerne wissen, was wir verbessern können, um sicherzustellen, dass du das nächste Mal eine 5/5 Erfahrung bei uns hast. Deine Meinung ist uns wichtig und wir nehmen deine Anregungen ernst. Bitte lass uns wissen, wie wir dich beim nächsten Mal besser beeindrucken können!Beste Grüße, MASEVEN Team

10/10 Excellent

Ilona

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from MASEVEN Team on 2024/4/29
Hey Ilona,vielen Dank für deine fantastische Bewertung! Es freut uns riesig zu hören, dass dein Aufenthalt bei uns so toll war. Wir geben immer unser Bestes, um unseren Gästen eine unvergessliche Erfahrung zu bieten, und es ist großartig zu wissen, dass wir das erreicht haben. Wenn du wieder in der Gegend bist, würden wir uns freuen, dich erneut bei uns begrüßen zu dürfen!Beste Grüße, MASEVEN Team

8/10 Good

Marcel

Liked: Cleanliness, property conditions & facilities
Die Unterkunft war gut. Nur die versprochenen sachen wie : Wasserkocher, kaffe/tee, und wasserflasche waren nicht vorhanden.
Stayed 1 night in Mar 2024
Response from MASEVEN Team on 2024/4/29
Lieber Marcel, danke für dein Feedback! Es tut uns total leid, dass wir bei deinem Aufenthalt die versprochenen Sachen nicht parat hatten. Aber wir haben sofort reagiert und jetzt stehen Wasserkocher, Kaffee/Tee und Wasserflaschen für unsere Gäste bereit. Beim nächsten Mal wirst du sehen, dass wir das besser im Griff haben. Wir hoffen, du gibst uns noch eine Chance, dich zu überzeugen!Beste Grüße, MASEVEN Team

8/10 Good

Marius

Liked: Cleanliness, amenities, property conditions & facilities
Man ist gezwungen, hier einen Text zu schreiben, ohne den eine Bewertungsabgabe offensichtlich nicht möglich ist, warum? Die Unterkunft ist gut, dem ist nichts hinzuzufügen.
Response from MASEVEN Team on 2024/4/29
Lieber Marius,vielen Dank für deine Bewertung! Es freut uns zu hören, dass dein Aufenthalt größtenteils positiv war. Falls es irgendwelche Bereiche gibt, in denen wir uns verbessern können, lass es uns bitte wissen. Wir möchten sicherstellen, dass jeder Besuch bei uns eine 5/5 Erfahrung wird! Hoffentlich sehen wir dich bald wieder. Beste Grüße, MASEVEN Team

8/10 Good

Marcel

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Hotel wurde wegen der Ruhigen Lage gewählt. Wir waren über das WE dort und haben selten einen anderen Gast gesehen. =Wunderbar. Zimmer war TipTop (Madream) , Personal freundlich. Nur wurde uns ein Tiefgaragenplatz für das Auto nicht gewehrt, obwohl Autos hin und wieder raus kamen. Parkplatz am Hotel (12€) bzw. rund um das Hotel (Parkbuchten, kostenlos) geht auch.
Stayed 2 nights in Mar 2024
Response from MASEVEN Team on 2024/4/29
Lieber Marcel, Danke für dein Feedback! Es freut uns total zu hören, dass dir die ruhige Lage gefallen hat und du ein entspanntes Wochenende hattest. Es tut uns jedoch leid, dass es Probleme mit dem Tiefgaragenplatz gab. Wir werden sicherstellen, dass solche Missverständnisse in Zukunft vermieden werden. Parkplätze rund um das Hotel sind definitiv eine gute Alternative. Wir hoffen, dich bald wieder bei uns begrüßen zu dürfen!Beste Grüße, MASEVEN Team

4/10 Poor

Wissem

Business traveler, Traveled with partner
Frühstück Raum, jeden Morgen voll kaum Platz Die Betten in Zimmer, sehr klein und schmal Freundliche, personell
Stayed 7 nights in Feb 2024
Response from MASEVEN Team on 2024/2/28
Lieber Wissen,vielen Dank für Ihr ehrliches Feedback zu Ihrem Aufenthalt in unserem Hotel. Es tut uns aufrichtig leid zu hören, dass Ihr Frühstückserlebnis nicht den Erwartungen entsprochen hat. Wir nehmen Ihre Anmerkungen zur Kenntnis und werden alles tun, um die Situation zu verbessern, indem wir mögliche Lösungen für den beengten Frühstücksraum untersuchen.Bezüglich der Größe der Betten möchten wir uns entschuldigen, dass diese nicht Ihren Vorstellungen entsprachen. Wir verstehen, wie wichtig ein angenehmes Schlaferlebnis ist und werden prüfen, ob wir hier Verbesserungen vornehmen können.Ihre freundlichen Worte bezüglich unseres Personals bedeuten uns sehr viel. Wir legen großen Wert darauf, unseren Gästen einen herzlichen und professionellen Service zu bieten, und es freut uns zu hören, dass wir diesem Anspruch gerecht werden konnten.Wir hoffen, dass Sie uns in Zukunft erneut die Möglichkeit geben, Sie von unserem Hotel und unseren Dienstleistungen zu überzeugen. Sollten Sie weitere Anliegen haben, zögern Sie bitte nicht, uns direkt zu kontaktieren.Mit freundlichen Grüßen, MASEVEN Team

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, room comfort
Stayed 4 nights in Jan 2024
Response from MASEVEN München Messe Dornach on 2024/1/29
Lieber Anonymous,herzlichen Dank für Ihre tolle Bewertung. Es freut uns, dass Sie mit Ihrem Aufenthalt im MASEVEN Hotel zufrieden waren. Wir freuen uns bereits auf Ihren nächsten Besuch.Mit freundlichen Grüßen,MASEVEN Team

8/10 Good

Heiko

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Eine sehr gute Unterkunft, etwas hellhörig aber ein sehr schönes Hotel
Stayed 2 nights in Jan 2024
Response from MASEVEN München Messe Dornach on 2024/1/29
Sehr geehrte Gäste,herzlichen Dank für Ihre positive Bewertung. Es freut uns zu hören, dass Sie unsere Unterkunft als sehr gut empfunden haben. Wir schätzen Ihr Feedback und hoffen, Sie bald wieder bei uns begrüßen zu dürfen.Mit freundlichen Grüßen,MASEVEN Team

4/10 Poor

Alex

Stayed 1 night in Jan 2024
Response from MASEVEN München Messe Dornach on 2024/1/29
Lieber Alex,herzlichen Dank für Ihre Bewertung. Wir schätzen Ihr Feedback sehr. Um unseren Service weiter zu verbessern, wären wir dankbar für konkrete Anregungen oder Vorschläge von Ihrer Seite. Ihre Zufriedenheit liegt uns am Herzen, und wir würden gerne sicherstellen, dass Ihr nächster Aufenthalt bei uns noch angenehmer wird.Mit freundlichen Grüßen,MASEVEN Team

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Stayed 9 nights in Dec 2023
Response from MASEVEN Messe Dornach on 2024/1/11
Vielen Dank für Ihr wunderbares Feedback

8/10 Good

Tuncay

Stayed 3 nights in Dec 2023
Response from MASEVEN München Messe Dornach on 2024/1/11
Vielen Dank für Ihr positives Feedback.

10/10 Excellent

yaren

Stayed 2 nights in Dec 2023
Response from MASEVEN München Messe Dornach on 2024/1/11
Vielen Dank für Ihr wunderbares Feedback.Wir freuen uns auf Ihren nächsten Aufenthalt in MASEVEN

6/10 Okay

Björn

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
guter und moderner Zustand des Hotels und der Zimmer , das Frühstück hingegen der Versprechen eine Katastrohe. Es wird kein Belag nachgelegt. Keine Konfitüre. Auf Nachfrage erhält man dann die Antwort es wäre nichts da. Stattdessen bedient sich das Personal von den Resten des Buffets. Das Ganze um 8:30Uhr!!! Empfehlung: kein Frühstück buchen.
Stayed 1 night in Dec 2023
Response from MASEVEN München Messe Dornach on 2024/1/11
Sehr geehrter Björn,herzlichen Dank für Ihr Feedback. Es freut uns zu hören, dass Sie den guten und modernen Zustand des Hotels und der Zimmer schätzen.Es tut uns aufrichtig leid zu erfahren, dass das Frühstück nicht Ihren Erwartungen entsprochen hat. Wir entschuldigen uns für die Unannehmlichkeiten, insbesondere die fehlenden Beläge und Konfitüren sowie die unzureichende Nachfragebedienung. Ihr Hinweis bezüglich des Bedienens des Personals von Buffetresten ist äußerst besorgniserregend und wird umgehend intern überprüft.Wir danken Ihnen für diese konstruktive Kritik, die uns dabei hilft, unsere Servicequalität zu verbessern. Wir hoffen, Sie dennoch in Zukunft wieder bei uns begrüßen zu dürfen, um Ihnen eine insgesamt positive Erfahrung zu bieten.Mit freundlichen Grüßen,Ihr MASEVEN Team