Dear Mr. Ajinkya, We are truly disheartened to hear that your experience with our front desk and management team did not meet the standard of hospitality we strive to maintain. It is essential for us to create a welcoming and professional atmosphere for our guests, and it is clear we missed the mark during your visit. We take feedback of this nature very seriously and would like to assure you that the issues you’ve raised are being addressed with the highest priority. Our staff undergoes regular training to ensure that they are equipped with the proper communication and service skills to handle every situation with the care and respect our guests deserve. Your experience is not reflective of our commitment to customer satisfaction, and we would like to extend the opportunity for us to make this right. We would appreciate the chance to discuss this matter further with you and hope that you will give us the opportunity to regain your confidence in our service. Please reach out to us at your earliest convenience so that we may personally attend to your concerns. We are committed to restoring your good faith in our establishment and hope to welcome you back for a much more enjoyable experience. Sincerely,Prashant JogiRooms Division ManagerThe Fern Goregaon

Dear nada, We're delighted to hear that your experience met your expectations! It's wonderful that everything was to your liking, and we hope to maintain that standard of excellence for your future visits. If there were any particular aspects of our service or product that stood out to you, we'd love to hear more about it. We always strive to improve and your feedback is valuable to us. We look forward to welcoming you back soon! Sincerely,Prashant JogiRooms Division ManagerThe Fern Goregaon

"Dear Brendan, We're delighted to hear that you had a great stay with us! While we regret that you experienced disruption due to noise from the room above, it's reassuring to know that our team was able to address your concern promptly by arranging a room change, even at an inconvenient hour. Your commendation for the friendliness and helpfulness of our staff is truly appreciated, as we strive to provide exceptional service. We understand the importance of a peaceful environment and rest assured, we will look into the matter to prevent such occurrences in the future. We value your feedback and hope to welcome you back for a seamless experience next time. Sincerely,Prashant JogiRooms Division ManagerThe Fern Goregaon"

Dear Guest,Greetings from The Fern Goregaon Mumbai.It is a matter of grievous concern to know of your unpleasant experience during your stay with us. Please let us know in details about the incident for which you have expressed your feedback.Your feedback may not be as pleasant as the numerous others we have been receiving but is of great value to us as it helps us take note of issues that might have escaped our attention. Kindly let us assure you that the feedback we receive from our guests is of prime importance to us and we take immediate corrective measures wherever required. We apologize for the inconvenient experience you had with us and have passed it on to the relevant departments and they shall take apt measures to ensure no such issues crop up again. We invite you to return to the hotel soon and give us an opportunity to serve you to the best of our abilities. Warm Regards,Arindam SarkarGeneral Manager

Dear Guest,Greetings from The Fern Goregaon Mumbai. We would like to take this opportunity to thank you for leaving us a very valuable feedback on your experience with the Fern Goregaon. It is particularly delightful to know that you have enjoyed our products & services. Your compliments have been conveyed to the entire Team and will certainly motivate us to strive for further excellence. We wait for you to return to the hotel soon and be able to help you to experience the hotel and make some more fond memories that you would take back home. Warmest,Arindam SarkarGeneral Manager

Dear Guest,Greetings from The Fern Goregaon Mumbai.It is a matter of grievous concern to know of your unpleasant experience during your stay with us.Your feedback may not be as pleasant as the numerous others we have been receiving but is of great value to us as it helps us take note of issues that might have escaped our attention. Kindly let us assure you that the feedback we receive from our guests is of prime importance to us and we take immediate corrective measures wherever required. We apologize for the inconvenient experience you had with us and have passed it on to the relevant departments and they shall take apt measures to ensure no such issues crop up again. We invite you to return to the hotel soon and give us an opportunity to serve you to the best of our abilities. Warm Regards,Arindam SarkarGeneral Manager

Dear Guest,Greetings from The Fern Goregaon Mumbai. We would like to take this opportunity to thank you for leaving us a very valuable feedback on your experience with the Fern Goregaon. It is particularly delightful to know that you have enjoyed our products & services. Your compliments have been conveyed to the entire Team and will certainly motivate us to strive for further excellence. We wait for you to return to the hotel soon and be able to help you to experience the hotel and make some more fond memories that you would take back home. Warmest,Arindam SarkarGeneral Manager

Dear Guest, Greetings from The Fern Goregaon Mumbai. We would like to take this opportunity to thank you for leaving us a very valuable feedback on your experience with the Fern Goregaon. It is particularly delightful to know that you have enjoyed our products & services. Your compliments have been conveyed to the entire Team and will certainly motivate us to strive for further excellence. We wait for you to return to the hotel soon and be able to help you to experience the hotel and make some more fond memories that you would take back home. Warmest, Sujith Gopinath / General Manager

Dear Guest, Greetings from The Fern Goregaon Mumbai. We would like to take this opportunity to thank you for leaving us a very valuable feedback on your experience with the Fern Goregaon. It is particularly delightful to know that you have enjoyed our products & services. Your compliments have been conveyed to the entire Team and will certainly motivate us to strive for further excellence. We wait for you to return to the hotel soon and be able to help you to experience the hotel and make some more fond memories that you would take back home. Warmest, Sujith Gopinath / General Manager

Dear Mihir, Greeting from The Fern- Goregaon!! Thank you for your kind words and the time you took to share them with us We apologize on getting delayed service during your recent visit to our hotel. More over, it’s our real unfavorable moment wherein during your stay you had to carry this impact regarding us. Your feedback is very valuable for us and we certainly look forward to welcome you back again at earliest in near future. Thanks & Regards, Prasad Abhyankar Front Office Manager The Fern- Goregaon, Mumbai.

Dear Mr Dilip, Greeting from The Fern- Goregaon!! Thank you for your most kind review on Expedia and particularly for praising efforts of our colleague Mr Gufran duty manager. Thank you for complementing our hotel facilities but most of all our dedicated employees. Thank you for being our guest and thank you for sharing your positive experience of The Fern- Goregaon, Mumbai with other Expedia travelers. Best Regards, Prasad Abhyankar Front Office Manager The Fern- Goregaon, Mumbai.

"Dear Kwang - Sheng, Thank you for taking the time to rate our [product/service]. We appreciate your feedback and hope that you had a positive experience. If you have any specific comments or suggestions on how we can improve, please don't hesitate to reach out to us Sincerely,Prashant JogiRooms Division ManagerThe Fern Goregaon"

Dear Guest,Greetings from The Fern Goregaon Mumbai. We would like to take this opportunity to thank you for leaving us a very valuable feedback on your experience with the Fern Goregaon. It is particularly delightful to know that you have enjoyed our products & services. Your compliments have been conveyed to the entire Team and will certainly motivate us to strive for further excellence. We wait for you to return to the hotel soon and be able to help you to experience the hotel and make some more fond memories that you would take back home. Warmest,Arindam SarkarGeneral Manager