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Reviews of Hotel Panchratna Panvel

3.5 out of 5
Hotel Panchratna Panvel
220/221 Mahatma Gandhi Road, Opposite State Bank of India, Navi Mumbai, Maharashtra

Reviews

5.6
Rating 10 - Excellent. 0 out of 5 reviews" "
Rating 8 - Good. 2 out of 5 reviews" "
Rating 6 - Okay. 1 out of 5 reviews" "
Rating 4 - Poor. 1 out of 5 reviews" "
Rating 2 - Terrible. 1 out of 5 reviews" "

6.0/10

Cleanliness

5.6/10

Staff & service

4.6/10

Property conditions & facilities

Reviews

4/10 Poor

Verified traveler

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Bad experience
The ac was not working at all even after trusted the issue was not resolved . I have been to this hotel in 19 or 20 march but the same ac was not working in other room also. The recent stay also had issue with the fan which was not working to its full speed either. Overall a bad experience this time
Stayed 1 night in Mar 2021
Response from salim on 2021/4/4
I'm sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to my attention.” “Thank you for bringing this to our attention. We're sorry you had a bad experience. We'll strive to do better. ”

8/10 Good

Tejas

Stayed 1 night in Feb 2021
Response from panchratna team on 2021/3/3
Dear Sir, Thank you very much for feedback. it was pleasure to be at your service. we very much look forwards to satisfying your needs here at Panchratna. see you again . take care

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2019

8/10 Good

prashant

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2018
Response from salim on 2018/3/19
2. Dear Happy Guest. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pathetic hotel and pathetic service
The whole staff was reactive...the hotel cleanliness was not good...Everything was too be requested...The hotel rooms shown and the suite shown is not available at the hotel..The executive and suite rooms for a family of 4 is not available as confirmed by the hotel staff... Mosquitoes are many and the service is not good.. Had to request towels on daily basis as it was not given during room cleaining Tissues papers in the washroom and hotel room was not added unless requested.. Water was not refilled Car parking is an issue **Same breakfast was served except for poha and paratha's were given on alternate days..Milk and toasted breads are not available...Tea Cups in the restaurant was not available as there were customers who had asked for tea in their rooms - (feedback from staff) Idli was sour as it seemed it had been kept for a very long time.. Worst experience. WIFI connection was not given to other family members who had booked mutliple rooms. It was given to me only when asked..Wifi connections not available in the hotel room, but only available at the reception area.