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Reviews of Hotel Flora Fountain

3 out of 5
Hotel Flora Fountain
Mashood Shopping Centre, 16 Pitha Street, Janmabhoomi Marg, Fort., Mumbai, Maharashtra

Reviews

6.6
Rating 10 - Excellent. 1 out of 17 reviews" "
Rating 8 - Good. 7 out of 17 reviews" "
Rating 6 - Okay. 5 out of 17 reviews" "
Rating 4 - Poor. 3 out of 17 reviews" "
Rating 2 - Terrible. 1 out of 17 reviews" "

6.6/10

Cleanliness

6.0/10

Staff & service

4.0/10

Amenities

7.0/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little hotel
This is a great little hotel, the rooms are small, similar to what you would expect in Singapore. The hotel finish is very nice and it is very clean. We only needed a room overnight as we were catching a train in the morning and it is close to the station. We regularly stay in the Fort area and in other hotels of this quality but with larger rooms we pay double the room cost. Staff need some training on how to engage customers better and read customer booking requests.
Stayed 1 night in Apr 2023

8/10 Good

KC

Liked: Cleanliness, staff & service, room comfort
Central location in Fort
Centrally located in Fort area. Although already paid, I was asked to pay at check in which was rectified. Near to shops and eateries. Allowed me to keep luggage after check out before I went to airport. Friendly staff. No housekeeping during stay at hotel.
Stayed 2 nights in Feb 2020

6/10 Okay

Verified traveler

Disliked: Staff & service, amenities
Stayed 2 nights in Dec 2018
Response from Manager on 2019/1/3
Hello sir, kind you for kind rating. regards

8/10 Good

Verified traveler

Stayed 2 nights in Dec 2018
Response from Manager on 2018/12/11
Hello sir, thank you for kind review. regards

4/10 Poor

Talles

Disliked: Cleanliness, staff & service, room comfort
Poor service in a Good location
Room: really small (I booked the Deluxe room, the Suite room seems little bigger), no drinkable water, no fridge, no kittle, no breakfast and noisy. The hotel looks good, it seems to been renovated, the location is also good (nearby restaurants and cafes).
Stayed 3 nights in Aug 2018
Response from Manager on 2018/9/7
Thanks for the feedback sir

4/10 Poor

Leopold

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not so much small as tiny. Not as advertised
The hotel room was not as specified in the advert. Apparently I am not the first to complain about this I had to check out after one night, at great inconvenience. The staff were completely unconcerned about the problem - they did offer to change the room, but this only confirmed that no rooms were anywhere near the quoted size
Stayed 2 nights in Jan 2018
Response from Hotel Manager on 2018/2/7
Hello sir, thanks for the review. Our room sizes are mentioned on the Expedia website. Perhaps next time, we'd request you to book a Deluxe Suite Room if you're looking for a more spacious room. Our Hotel's main USP is the location advantage our guests enjoy. Places like Marine Drive, Colaba Causeway, Fort, Churchgate, are all being 5-10 mins away. We hope you'd give us another chance, so we can serve you better. Thanks.

6/10 Okay

Simón

Liked: Staff & service, property conditions & facilities, room comfort
Modern hotel in a great place, but very small
The hotel is located in a great location in Fort. Tons of things all around! It is modern and well designed. The staff is very friendly and helpful. We had a few issues though: - When we arrived our sheets were pretty dirty and stained. We complained and they were changed. - The WFI was very unreliable. - The rooms are tiny and look much bigger on the website. When we mentioned this, the employee said that he knows about this, which was a bit annoying because it doesn't feel very honest. I suggest making a note about it on the website. - We left our luggage with them on the last day to guard, and when we came back, they accidentally brought it to someone's room because they don't have a system in place to mark who left what. Hope that they change this soon. Overall, the place is good and we would recommend it.
Stayed 4 nights in Jan 2018
Response from Hotel Manager on 2018/1/20
Thank You for your kind review sir.

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great budget hotel in excellent location
This is a great budget choice in a convenient area. The hotel and rooms are quite small, and the stairs have some low ceilings but the rooms are relatively well furnished if very compact. Good TV channel selection in English and Hindi. My bathroom only had cold water as the hot water heater was tripped off somehow but it was hot so not a big deal. The hotel is a bit hard to find, if you are arriving on foot then it is between VT and Flora Fountain. There is a sign visible down an alley, look for the American Sweets store. From the airport a prepaid cab will cost 1200-1400 rupees, the driver will probably need to call the hotel for directions so try to have the number when you get there. You can walk from either VT or Churchgate train stations if you are light on luggage and it isn't too hot out, or a taxi is easy as well. You will probably want to try to use Flora Fountain itself as your destination for local taxis as the actual hotel is down a tight one way alley. This entire area is currently hard to drive in because of the huge Metro project. The hotel is well located but unusually for Mumbai it is peaceful and quiet at night. You can walk to almost anything in the lower Mumbai area from here, the Taj, Narriman Point, Marine Drive, etc. and are especially close to the museum and art gallery. There is a great English bookstore just down the street, and various shops and restaurants around. Left luggage facilities. Not a business hotel but a great travel one.
Stayed 4 nights in Dec 2017
Response from Hotel Manager on 2018/1/10
Dear Sir, Thank you so much for kind review. Please allow us to serve you again on your next visit to Mumbai as well. regards

6/10 Okay

Alahoyanman, Australia

Liked: Cleanliness, staff & service, property conditions & facilities
Ok.
Nice small hotel in a great location to walk from. Main issue was noise. You could hear your neighbours in the ad haven't room or people in the hallway impeccably.
Stayed 4 nights in Dec 2017
Response from Hotel Manager on 2018/1/6
Dear sir, Thanks for your kind review. Regards

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Taxi driver got lost for 20 minutes trying to find this hotel. The road was difficult to access by car. Room was tiny and not super well sound proofed, bed and washroom were fine.
Stayed 1 night in Nov 2017
Response from Faisal on 2017/12/4
Hello Sir, Thanks for the review. Our room sizes are mentioned on the Expedia website. Our Hotel's main USP is the location advantage our guests enjoy. Places like Marine Drive, Colaba Causeway, Fort, Churchgate, are all being 5-10 mins away. We hope you'd give us another chance, so we can serve you better. Thanks.

6/10 Okay

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very small rooms. No WIFi in second floor
Stayed 7 nights in Nov 2017
Hello Sir, Thanks for the review. Our room sizes are mentioned on the Expedia website. Our Hotel's main USP is the location advantage our guests enjoy. Places like Marine Drive, Colaba Causeway, Fort, Churchgate, are all being 5-10 mins away. We hope you'd give us another chance, so we can serve you better. Thanks.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible!!!!! Disgusting hotel. needs to be a 1 star.
Stayed 2 nights in Nov 2017
Response from Faisal on 2017/11/17
Hello sir, Thanks for the review. Our Hotel's main USP is the location advantage our guests enjoy. Places like Marine Drive, Colaba Causeway, Fort, Churchgate, are all being 5-10 mins away. We hope you'd give us another chance, so we can serve you better. Thanks & Regards, Hotel Manager.

4/10 Poor

Osvaldo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pésimo
Pésimo servicio, pésima habitación, pésimo baño. Toalla sucia, una sola, sábanas rotas y sucias, además no cambian cuando cambia el huesped.
Stayed 2 nights in Dec 2022

8/10 Good

Che-An

Liked: Property conditions & facilities
交通方便，房間新但有改善空間
房間還算新乾淨，地點離車站10分鐘內交通方便。但房間稍小，且床鋪潮濕浴室沒熱水。
Stayed 4 nights in Aug 2018
Response from Hotel Manager on 2018/8/20
Thank you sir for kind review.

8/10 Good

sandra

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
LINDO PERO MUY PEQUEÑO
EL HOTEL ES MUY NUEVO Y BIEN DECORADO PERO EXCESIVAMENTE PEQUEÑO, LOS CUARTOS SON MUY CHICOS ... EL PERSONAL ES MUY AMABLE
Stayed 2 nights in Jan 2018
Response from Hotel Manager on 2018/1/21
Thank You so much sir for kind review.

8/10 Good

melinda, indonesia

Liked: Staff & service, property conditions & facilities, room comfort
Great hotel with good staff
me and my friend arrived in mumbai at night. we were confused to find the location of the hotel, and it turned out the location went into a narrow alley. I had a problem with Naughty uber, but the hotel staff helped me overcome them. I am very grateful to them. but the bell boy clerk was very stupid for leaving us in front of the hotel
Stayed 2 nights in Nov 2017
Response from Faisal on 2017/11/14
Hello Miss Melinda, Thanks for such a kind review. We hope you had a comfortable stay at our hotel.Looking forward to have you with us again. Thanks & Regards, Hotel Manager.