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特拉瑪滑雪旅館的評分

2.5 out of 5
特拉瑪滑雪旅館
101 Goal Post Road, Mount Buller, VIC

評論

8.8

有夠讚

10 分，有夠讚；34 則評論中有 21 則" "
8 分，不錯哦；34 則評論中有 8 則" "
6 分，一般般；34 則評論中有 3 則" "
4 分，不太好；34 則評論中有 1 則" "
2 分，很糟糕；34 則評論中有 1 則" "

9.0/10

整潔度

8.8/10

員工素質

7.8/10

設施服務

8.4/10

住宿環境和硬體

7.6/10

環保程度

評論

10/10 有夠讚

Ana-Maria

於 2024 年 3 月住了 3 晚

10/10 有夠讚

Amy

喜歡：整潔度、員工素質和住宿環境和硬體
We had a great time. It's very family-friendly.
於 2023 年 7 月住了 3 晚
Terama Ski Club 於 2023年7月20日回覆
Glad you enjoyed your stay.

10/10 有夠讚

Thidaporn

團體旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Love to stay here. The staff is very friendly. The place is very clean and awesome breakfast.
於 2023 年 6 月住了 2 晚
Terama Ski Club 於 2023年7月7日回覆
Glad you enjoyed your stay.

10/10 有夠讚

Suphatra

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Short distant to town center and snow fields.
於 2022 年 9 月住了 1 晚
Terama Ski Club 於 2022年9月24日回覆
Glad you enjoyed your stay

10/10 有夠讚

SHUNYA

於 2022 年 8 月住了 3 晚
Terama Ski Club 於 2022年9月5日回覆
Glad you enjoyed your stay.

10/10 有夠讚

Ian

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Best places to stay at Buller
Great place to stay. Clean and tidy with friendly staff.
於 2022 年 7 月住了 1 晚
Terama Ski Club 於 2022年7月25日回覆
Glad you enjoyed your stay.

6/10 一般般

Jon

於 2022 年 6 月住了 2 晚

4/10 不太好

真實旅客

團體旅遊
不喜歡：員工素質和設施服務
The manager and the staff was rude and the staff is sitting in the lobby and watching everyone that what they are doing, must say the level of privacy was not high.
於 2021 年 7 月住了 2 晚
Terama Ski Club 於 2021年7月14日回覆
Hi, I'm Sorry you found our managers to be unfriendly. We have had nothing but good comments from other guests. Unfortunately at this time of Covid 19 we need to make sure all protocols are followed. This includes making sure every guest signs in on the attendance record and the Victoria contract tracing app. I do apologize if this made you feel unwelcome but it is something we all need to do. I hope your stay was otherwise pleasant.

8/10 不錯哦

真實旅客

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2021 年 7 月住了 1 晚

8/10 不錯哦

Ashish

於 2021 年 7 月住了 1 晚
Terama Ski Club 於 2021年7月6日回覆
Thank You. Glad you enjoyed your stay

8/10 不錯哦

真實旅客

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
It was really clean and had great breakfast variety.
於 2019 年 8 月住了 1 晚
Terama Ski Club 於 2019年9月1日回覆
Thank you for you response. I'm Glad you enjoyed yourselves.

10/10 有夠讚

真實旅客

於 2019 年 8 月住了 1 晚
Terama Ski Club 於 2019年8月15日回覆
Thank you for your rating

10/10 有夠讚

真實旅客

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Lovely lodge members, fantastic lodge manager. Facilities are dated but the cleaniness makes for it. Really enjoyed our stay :)
於 2019 年 8 月住了 1 晚
Terama Ski Club 於 2019年8月12日回覆
Thank you for staying with us. I'm Glad you enjoyed yourselves.

8/10 不錯哦

真實旅客

於 2019 年 8 月住了 1 晚
Terama Ski Club 於 2019年8月12日回覆
Thank you for staying with us. I'm Glad you enjoyed yourselves.

10/10 有夠讚

真實旅客

親子旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
No TV in the room is the only set back. Otherwise perfect
於 2019 年 8 月住了 1 晚
Terama Ski Club 於 2019年8月7日回覆
Glad you enjoyed your stay.

8/10 不錯哦

真實旅客

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
It’s clean. It’s not too far from the Village. I like there’s a kitchen for everyone to use.
於 2019 年 8 月住了 1 晚
Terama Ski Club 於 2019年8月4日回覆
Thank you. I'm glad you enjoyed your stay.

2/10 很糟糕

真實旅客

喜歡：住宿環境和硬體
不喜歡：員工素質和客房舒適度
Holiday Disaster
Word of Warning! If you're a family who wanted a good holiday, you better look somewhere else. We are a family of 8, paid top $$$ to this lodge. We're expecting to relax & have fun but ended up having a bad experience here.We experienced being made fun by 4 drunk blokes who are starting trouble to one of our family member,it could get more worst if we didn't call the managers Rhys & Jenna as they are not aware of the trouble thats happening. We also had trouble with 2 girls pulling out our laundry in the middle of the washing cycle, its in the basket, it stunk and dripping wet (never heard people can jsut do this),It ended up that these 2 are friends of one of the Manager Jenna. When we asked them why did they do that, Maddi said it's their privilege to use the laundry as members of ski club,I wondered, we're guest who paid in full & didn't know that members have rights to pull our your laundry in the middle of the cycle. The laundry is the part of the package & one of the reasons why we chose to stay here, but never thought they'd be rude people like this.I ended up rewashing our clothes,I was stressed rushing until the last minute of our check out. The managers didn't even apologies or said anything at all.They thanked everyone else by us.We are saying this as so no one would experience what we had.The place is near the attractions & have a very basic breakfast but we will never ever forget this bad experience we had in this lodge.Place could be perfect with good Management
於 2019 年 7 月住了 3 晚
Terama Bookings 於 2019年7月29日回覆
Hi Jane I am sorry that your stay was disappointing. Normally we don’t have any problems or issues as see by our other good reviews both on this website and other sites. Its unfortunate that other guests treated you unkindly but am please to hear that our manages were approachable and resolved this issue for you. Our small laundry facility is not used by most guests staying 1 to 4 nights. The laundry is shared by all and unless you are there to empty your completed load it is reasonable to expect someone else to place your completed laundry in a basket so they can use the washing machine. Thank you for taking the time for your feedback

8/10 不錯哦

Pauline

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Nice little lodge with shared kitchen facilities. Not too far from the Village Plaza
於 2019 年 7 月住了 2 晚
Terama Ski Club 於 2019年7月25日回覆
Thank you for staying with us. I hope you enjoyed yourself.

10/10 有夠讚

Flower

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
We enjoyed staying at Terama ski lodge. Service is nice and room is clean. Facilities are very good.
於 2019 年 7 月住了 3 晚
Terama Ski Club 於 2019年7月11日回覆
Thank you for staying with us. Glad you enjoyed yourselves.

10/10 有夠讚

真實旅客

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very clean and good location, the staff were friendly
於 2019 年 6 月住了 1 晚
Terama Ski Club 於 2019年7月4日回覆
Thank you.Glad you enjoyed your stay.

10/10 有夠讚

Alice，Malaysia

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Nice lodge, closer to bus stop
The room is clean and comfortable, and most importantly the heater is functioning, especially in this winter time, not only in the room but also in bathroom as well. The owner is very friendly and we did enjoy a lot during the stay. Definitely will recommend this lodge to friends.
於 2018 年 9 月住了 1 晚
Shane Booth 於 2018年9月19日回覆
Thank You I'm glad you enjoyed yourselves.

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Caters for every need, while being warm and comfortable.
於 2018 年 9 月住了 2 晚
Shane Booth 於 2018年9月19日回覆
Glad you enjoyed yourselves.

10/10 有夠讚

Loo，Singapore

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Hotel clean and comfort.
Hotel very near to the village square, also having shuttle service to the hotel toward to ski school and village. Manager Shane is a friendly man, help us anything we want.
於 2018 年 9 月住了 1 晚
Shane 於 2018年9月8日回覆
Glad you enjoyed your stay. Hope to see you again.

8/10 不錯哦

Christopher

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Lodge was as discribed
於 2018 年 7 月住了 1 晚
Terama Ski Club Bookings 於 2018年8月2日回覆
Thank you

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Warm and cozy. Close to shuttle stop. Great kitchen facility with everything you could possibly need. Plenty of space to bring your own food, large fridge shelf and cupboard allocated to room in kitchen. Clean rooms with big double cupboard. Comfy beds. Clean warm share bathroom, warm water. The lodge was full when we were there and we never once had to wait for a toilet or shower. Friendly managers. Good board/ski store. Handy warm drying room for outer clothing. Lockers for valuables. Quiet times from about 10pm-7am which was great as we were traveling with kids. No shoes to be brought inside, which kept it clean, so bring slippers. If you don’t mind sharing facilities, then book it for sure. We can’t wait to stay again.
於 2018 年 7 月住了 4 晚
Terama Ski Club Bookings 於 2018年7月23日回覆
Thank you for your comments. I'm glad you enjoyed yourselves.

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質和住宿環境和硬體
Great management. Room just a tiny bit small and a tv in lounge would be nice
於 2018 年 6 月住了 5 晚
Terama Ski Club Bookings 於 2018年7月5日回覆
Thank you for your review. Although we don't have a tv we find people talk to each other and make new friends. Glad you had a good time.

10/10 有夠讚

Jane，Melbourne

喜歡：整潔度、員工素質和客房舒適度
Friendly staff, clean and very warm small room. Kitchen is big and functional.
於 2018 年 6 月住了 1 晚
Terama Ski Club Bookings 於 2018年7月3日回覆
Thank you for your review.

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 6 月住了 1 晚

10/10 有夠讚

caz，adelaide

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Lovely lodge which had all the amenities needed.
Perfect location, great feel. Mgrs were terrific. We loved our stay.
於 2017 年 7 月住了 7 晚

6/10 一般般

jimmy，melbourne

不喜歡：住宿環境和硬體和客房舒適度
Good spot BUT
Pros - We were able to check in early (thanks to good timing) - Good spot - walking distance to village centre - Nice manager and Mrs. They were able to help with a few things - Breakfast included (toast and cereal) which was fine - cheapest I could find on the mountain Cons - NO LOCKS ON YOUR ROOM DOOR - purely for this I wouldnt stay there again. No way to secure your belongings in your room. Spent the whole time wondering if anyone was going to steal my belongings. - kids being noisy and we even heard them say "go into that room, they aren't here at the moment anyway". - strip your own bed and empty rubbish before you leave (bit of a downer on service)
於 2017 年 8 月住了 1 晚

10/10 有夠讚

Tash

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great place to stay
The staff were extremely friendly and helpful. Rooms are clean and tidy. Fantastic budget accommodation, highly recommend.
於 2017 年 7 月住了 2 晚

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
First time to Mt.Buller.
Terama ski lodge is a very nice and comfortable lodge. The central heating is a godsend. Chris the host/manager is very helpful and friendly. I wouldn't hesitate to recommend this lodge to anyone looking for quality and inexpensive accommodation on Mt.Buller
於 2017 年 6 月住了 2 晚

6/10 一般般

真實旅客

不喜歡：住宿環境和硬體和客房舒適度
於 2017 年 6 月住了 1 晚

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質和住宿環境和硬體
Overall the room is warm and clean! Breakfast is basic, Communit area is clean! Happy to stay again!
於 2017 年 6 月住了 1 晚