BBQ/picnic area

Reviews of Latrobe Motel Morwell

3.5 out of 5
Latrobe Motel Morwell
141 Princes Drive, Morwell, VIC

Reviews

9.2

Wonderful

Rating 10 - Excellent. 145 out of 235 reviews" "
Rating 8 - Good. 75 out of 235 reviews" "
Rating 6 - Okay. 11 out of 235 reviews" "
Rating 4 - Poor. 1 out of 235 reviews" "
Rating 2 - Terrible. 3 out of 235 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Taylor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really friendly service and flexible when plans didn’t go very well. Rooms very neat and clean. Hot water doesn’t last very long so showers are quite quick. Overall very positive experience, would definitely stay again!
Stayed 2 nights in Apr 2024

2/10 Terrible

Tracie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Notified me that ... DUE TO COURT !!!! CLOSED FOR 2 WEEKS !!!!! Having to find other accommodation 2days before Easter ..... NOT HAPPY !!!!!
Stayed 6 nights in Apr 2022

2/10 Terrible

Roxanne

Stayed 2 nights in Apr 2022

2/10 Terrible

Sarah

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They new weeks before our stay that they closed down for a pending court date. They notified me 2 days before the EASTER LONG WEEKEND! Terrible service. And you owe me $50 for booking fee!
Stayed 2 nights in Apr 2022

6/10 Okay

Crystal

Traveled with family
Disliked: Amenities, property conditions & facilities
We stayed 3 nights and the room was cleaned by staff everyday
Stayed 2 nights in Apr 2022

10/10 Excellent

Pauline

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Catch up with family
A reasonably quiet area. Only stayed a couple of days.
Stayed 2 nights in Mar 2022
Response from Carl on 2022/4/10
Thanks Pauline for your great review, we appraciate it and we look forward to seeing you againg on your next vist to Morwell. Regards Carl.

8/10 Good

Rebecca

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay for the weekend. Rooms were spacious and clean, beds were comfy. A nice quiet location to stay.
Stayed 2 nights in Mar 2022
Response from Carl on 2022/3/29
Hi Rebecca, Thanks so much for your lovely review, we really do appricate it so much and we look forward to seeing you again on your next visit to Gippsland. Regards, Coal Valley Managment.

8/10 Good

peter

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from carl on 2022/3/29
Thanks Peter for your 8 out 10, we really do appraicate it. Coal Valley Managent.

6/10 Okay

Tamara

Traveled with family
Liked: Cleanliness, staff & service
Room was really clean and comfortable bed and manager was very accomodating with late night check in. But no cutlery or plates to use with the toaster and air con didn't work in room.
Stayed 3 nights in Mar 2022
Response from carl on 2022/3/15
Hi Tamara, Thanks so much for your review. All our rooms have plates, bowles,knife,fork and spoons in mircowaves, due to all our rooms being booked by trades workers 99% of the time. In regards to air conditioning, i checked that is working, but noted it was set on warm, as Morwell weather changes as you would noticed from warm to cold very quickly. Kind regards, Coal Valley Management

10/10 Excellent

Jake

Stayed 1 night in Feb 2022

8/10 Good

Jason

Business traveler
Liked: Cleanliness, staff & service, amenities
Staff Member who look after us was very easy to deal with & very pleasant / friendly
Stayed 4 nights in Jan 2022
Response from Carl on 2022/3/15
Hi Jason, Thanks so much for your reply, its always great to good feed back. We look forward to seeing you on your next visit to Gippsland. Carl.

8/10 Good

Rod

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was as expected and quite pleasing. The only problem was about payment - the fault of Watif failing to follow proper procedure. Watif's system appeared to take full payment and produced a confirmation document stating paid in full, zero due at site. Which wasn't so - this caused considerable discussion as you might imagine..
Stayed 1 night in Jan 2022

8/10 Good

HILTON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were happy except the room was very hot. The AC is very slow and inadequate, took hours to get to reasonable temperature
Stayed 1 night in Dec 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Overall was good, but I cant find the wifi password in the room.
Stayed 1 night in Dec 2021

10/10 Excellent

Matthew

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

10/10 Excellent

Matthew

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

10/10 Excellent

Graeme

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff wer very friendly and helpful, really nice place to stay
Stayed 2 nights in Nov 2021

8/10 Good

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

8/10 Good

Ben

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Review
Nice old motel that has friendly staff
Stayed 2 nights in Apr 2021
Response from Carl on 2021/5/3
we love and appricate these post like yours, as it lets us know that all our hard work is giving people like you a great stay in Gippsland. Carl

8/10 Good

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for what we needed it for, which was just somewhere to rest our heads. Owners were exceptional in their customer service.
Stayed 3 nights in Apr 2021
Response from Carl on 2021/5/3
Thanks so much for your response, we do appreciate these post. We look forward to seeing you again on your next vist to Gippsland. Carl.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful and nice. Room was very cl.ean and comfortable.
Stayed 2 nights in Apr 2021
Response from Carl on 2021/5/3
We do appreciate the 5 out 5, i have told our crew of your post as they are very proud of the work they do for us and they should be acknowledged for that, Thanks so much. Carl.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything.
Stayed 1 night in Apr 2021
Response from Carl on 2021/5/3
Thanks so much for the 5 out of 5, we really do appreciate it. Carl.

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No swimming pool. But very clean, excellent bed and nice linen.
Stayed 1 night in Apr 2021
Response from Carl on 2021/4/4
Thanks so much for your 4 out 5, we are hoping that sometime this year the pool will be removed and replaced with amenities of some sort. Carl.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely clean rooms with genuine friendly staff. As described.
Stayed 1 night in Mar 2021
Response from Carl on 2021/4/4
Thanks so much for the 5 out of 5, and we are so proud of our staff, they really have a lot of love for The Coal Valley and it shows in their work, i will pass your comment on to them. Thanks, Carl.

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Motel was excellent, very clean, comfortable and the staff were brilliant. Would thoroughly recommend. Thanks very much.
Stayed 2 nights in Mar 2021
Response from Carl on 2021/3/29
Thanks so much Lisa for your lovely review, it was a pleasure to have you stay with us and we look forward to seeing you again when you next travel to Gippsland. Carl.

10/10 Excellent

Verified traveler

Stayed 1 night in Mar 2021
Response from Carl on 2021/4/4
Thanks so much for your 5 out of 5, we really do appreciate it. Carl

8/10 Good

Jason

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well priced, clean room and friendly staff
Friendly check in, well priced, handy parking and great air conditioning on a hot night. Would come back again if in Morwell.
Stayed 1 night in Feb 2021
Response from Carl on 2021/3/29
Thanks Jason for review, we are glad that you had a great stay with us and we look forward to you staying with us again on your next visit to Morwell. Carl.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have done a great renovating rooms. Staff was friendly and helpful. Rooms were very clean and had little extras throughout.
Stayed 2 nights in Mar 2021
Response from carl on 2021/3/29
Thanks for your feedback, we love it when guest mention "The little things". Look forward to seeing you again real soon. Carl

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2021
Response from carl on 2021/3/29
Thanks for your 5 out of 5, we really appreciate it. Carl

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place excellent staff, stay there each time I visit the Latrobe Valley
Stayed 1 night in Feb 2021
Response from carl on 2021/3/29
Thanks so much for your feedback and we look forward to seeing on your next visit. Carl.

8/10 Good

Verified traveler

Stayed 1 night in May 2020

10/10 Excellent

Angela, Melbourne

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The owners are just delightful, couldn't have done any more to make us feel welcome
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Made to feel very welcome on check in. Room was excellent. Clean and bed very comfy. Perfectly located in Morwell. Very quiet area with the Morwell Club just around the corner, for a great feed, beer and entertainment. So impressed were my partner and I, we stayed an extra night. I would have no hesitation in recommending this motel.
Stayed 1 night in Mar 2020
Response from Coal Valley on 2020/3/8
Thank you for you kind review so happy to hear you enjoyed your stay with us and service from our friendly staff we will pass on your lovely compliment to our housekeepers. Warm regards Coal Valley Motor Inn Team

8/10 Good

Tim

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice little spot.
Older style accommodation. Comfy bed and great water pressure.
Stayed 1 night in Feb 2020
Response from COal Valley Motor Inn on 2020/3/8
Thank you for your lovely feedback its very much appreciated. Warm regards The Coal Valley Motor Inn Team

10/10 Excellent

Allan, Mooroolbark

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with friendly staff, clean and standards high
Stayed 1 night in Feb 2020
Response from Coal Valley on 2020/3/8
Thank you Allan for your kind feedback , we look forward to seeing you next time. Warm regards Coal Valley Motor Inn Team

10/10 Excellent

Denise

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place to stay
Really friendly staff and a very comfortable room. The room smelt great.
Stayed 1 night in Oct 2019
Response from . on 2019/11/5
Thanks so much Denise for your lovely review, it was great to meet you and we look forward to your next visit when your in Morwell Eileen & Carl

8/10 Good

Shan

Traveled with partner
Liked: Cleanliness, staff & service
Staff very nice and welcoming, rooms are a little out dated but new management are currently in process of updating. For the price it is well worth it.
Stayed 1 night in Sep 2019
Response from . on 2019/9/19
Hi Shan, Thanks so much for choosing to stay with us at the coal valley and your kind words, its so reassuring that the little things we are doing are being noticed and appreciated. We look forward to seeing you again on your next visit to morwell. Eileen & Carl.

10/10 Excellent

Hugh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
well located in charming town
Happy hosts with marvelous Abba collection. Breakfast was excellent. Had a great sleep and will syay again. Good shopping centre and Rose gardens near by.
Stayed 1 night in Sep 2019
Response from . on 2019/9/15
Hi Hugh thank you for your lovely comments it was a pleasure having you here, your both welcome anytime we are happy you enjoyed your stay and my Abba collection :) Eileen & Carl

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property and room were fine. Kettle in room needs to be looked at it was working intermittentlly
Stayed 1 night in Sep 2019
Response from . on 2019/9/9
Thanks so much for your feedback and bringing to our attention the broken kettle, that we quickly replaced with a new one. Regards, Carl

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Carl on 2019/8/22
Thanks so much for taking the time to score your stay with us here at The Coal Valley, we do appriecate it and we look forward to your next visit. Carl & Eileen.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good size room, clean, good heating and comfortable bed. Would be good if the room had a seat outside.
Stayed 2 nights in Jul 2019
Response from . on 2019/7/31
Thank you for your feedback and nice comments. In regards to having a seat outside the room unfortunately the walkway does not allow room for a outside setting. Kind regards Eileen & Carl

10/10 Excellent

Verified traveler

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable clean and helpful owners made for a pleasant business trip
Stayed 2 nights in Jul 2019
Response from Carl on 2019/7/19
Thank you so much for your feed back very much appreciated. Regards Carl & Eileen

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2019
Response from carl on 2019/7/8
Thanks so much for your real time review. We look forward to seeing you again on your next visit to Morwell

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property to stay at - would highly recommend.
Stayed 1 night in Jun 2019
Response from Carl on 2019/7/4
Thanks so much for your review and we look forward to your next visit to The Coal Valley. Carl & Eileen

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Very helpful staff. Cleasn but basic. Herb tea should be a fundamental provision.
Stayed 1 night in Jun 2019
Response from Carl on 2019/7/4
Thanks so much for your review. We will take on board your thoughts about Herb tea as we have been thinking about Hot chocolate as well. Carl & Eileen

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly hosts personally ensure you settled into your room & know all facilities & services.
Stayed 1 night in Jun 2019
Response from Carl on 2019/7/4
Thanks so much for your review. We look forward to your stay. Carl & Eileen

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2019

6/10 Okay

Caroline

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
A mixed stay
The new owners were very helpful and friendly - great service. The motel rooms are away from the road and railway line so are quiet in terms of traffic noise. The bed was comfy and the room clean but it is in serious need of updating - the bottoms had fallen out of the dining chairs, the towel edges were fraying and pre drilled holes in the bench top covered with a place mat. We were unlucky enough to have VERY noisy neighbours, not great for a Tuesday night but not the hotel's fault. The stay was good value and comfortable enough and I'd love to support the owners who were lovely, but would I return? ... probably not without extensive refurbishment.
Stayed 1 night in Apr 2019
Response from Eileen & Carl on 2019/5/3
Hi Caroline, thank you so much for the honest review. Had ihave known about the person next door, i would have removed them straight away, as we do have a " No Noise" policy after 9.30 which we do inforce. Also as you know, we have only taken over The Coal Valley at the time of your visit 2 weeks, and since then we are happy to say that we have started painting rooms and updating has started. We hope that you will visit us in future and see the changes. Eileen & Carl

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick stay in Morwell for a friend's engagement that would've been otherwise stressful and rushed was made much more relaxing and enjoyable by the service at the Coal Valley Motor Inn. Bit of a mix-up with the rooms was easily resolved. The staff went above and beyond to ensure our stay was as pleasant as possible. All in all, great experience. Would definitely stay again next time we're passing through.
Stayed 1 night in Mar 2019
Response from Carl & Eileen on 2019/5/3
Thanks so much for your review, and we look forward to see you when next you come to town. Carl & Eileen

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable. Good value. A little dated but the new owners seem to have some great plans for the property.
Stayed 1 night in Apr 2019
Response from Carl & Eileen on 2019/5/3
Thanks so much for your honest review. At the time of your stay we had only just taken over 2 days prior. Since your stay we are also happy to inform you that up dates have started this week. Thanks for staying and we look forward to see you again when your passing. Carl & Eileen