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Reviews of Newcastle House Hotel

3 out of 5
Newcastle House Hotel
Front Street, Rothbury, Morpeth, England

Reviews

7.6

Good

Rating 10 - Excellent. 14 out of 45 reviews" "
Rating 8 - Good. 16 out of 45 reviews" "
Rating 6 - Okay. 10 out of 45 reviews" "
Rating 4 - Poor. 2 out of 45 reviews" "
Rating 2 - Terrible. 3 out of 45 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Kristie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice little hotel.
Stayed 1 night in Apr 2024
Response from Chris Owner on 2024/4/21
Thanks for your review. We are a pub with rooms that offers value for money accommodation.

8/10 Good

Catherine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not top of the range but somewhere to sleep and get changed after a day out then off out for the night Had a good night in the bar with a game of Play your cards right thrown in
Stayed 1 night in Apr 2024
Response from Chris Owner on 2024/4/7
Hi CatherineThanks for your review. Would agree we are a little dated which is reflected in the price but very much value for money.Chris

2/10 Terrible

Briony

Disliked: Staff & service, property conditions & facilities
Room and 'TV' room were freezing cold. TV had 3 controls, no instructions, changing channels would lose signal. No water in the water heater and no jug to pour the water in. All blinds in the TV room broken so had to eat my breakfastin the dark. Not clear on the description that the toilet was down the corridor. Temperature impossible to control in the shower so was dangerously hot or really cold.
Stayed 1 night in Oct 2023

2/10 Terrible

Mark

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not advised
Booked the stay for a cosy night away. Mattresses were stained, floor was stained. Window wouldn’t stay open. Room looked dirty. Booking said we had our own bathroom. This was down the hall and not in the room. Pictures were deceiving
Stayed 1 night in Aug 2023

10/10 Excellent

Vicente

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth for money value with some hiccups
Very good experience here. Well situated, clean, room was comfortable, the bathroom although was private is in a weird location, like 25 meters away from your room, and the water pressure in yhe shower kit was nil, we had to duck to have the handset lower so the water could come out. Other than that the bar has good beers, wine and snacks, and also an Indian restaurant, which to be honest the restaurant manager wanted to fool us, we ordered a plate spicy, like Indian spicy, and we got the super honey sweet option, we complained and he told us it was spicy but because we are Spanish we don't appreciated that taste, we informed him we livlve in Manchester for years, we know what spicy food is, so he came with a spicy sauce ramekin to pleases, I mean it's worth noting here, the hotel is worth-value-money except for the shower water pressure (which I could not inform the manager because I didn't see him again before leaving) and the hotel's restaurant indian manager/chef. Recommended, nice place.
Stayed 1 night in Aug 2023

8/10 Good

Vicky

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic customer service.
Stayed 1 night in Aug 2023

8/10 Good

Joanne

Stayed 2 nights in Jul 2023

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Nice area and setting. Convenient and easy to reach.
Stayed 1 night in Jul 2023

10/10 Excellent

steven

Stayed 1 night in Jul 2023

10/10 Excellent

David

Stayed 2 nights in Jun 2023

10/10 Excellent

Stephen

Stayed 1 night in May 2023

8/10 Good

Steve

Stayed 1 night in Nov 2022

10/10 Excellent

Martyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was very good. Easy parking. Large dog friendly room. Friendly, helpful staff and a generous breakfast.
Stayed 2 nights in Sep 2022

10/10 Excellent

George

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old worldly
Stayed 1 night in Sep 2022

10/10 Excellent

john

Stayed 1 night in Sep 2022

8/10 Good

pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Place.
The staff were great. A shame there was no WC in the bedroom.
Stayed 1 night in Aug 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel and reasonably priced
Stayed 1 night in Jul 2022

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peaceful nights sleep, excellent evening meal and breakfast, friendliness of staff
Stayed 1 night in Nov 2021
Response from Chris Owner on 2021/11/14
Hi Paul Thanks for your positive review and so pleased you enjoyed your stay. Chrtis

10/10 Excellent

Graham

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous stay, great facilities, super helpful staff and great food. Thank you
Stayed 1 night in Oct 2021
Response from Chris Owner on 2021/10/25
Hi Graham Thanks for your great review look forward to welcoming you back. Chris

8/10 Good

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay, lovely staff, good value for money.
Greeted by a really friendly gentleman on arrival. Can't fault their customer service, really polite, welcoming and friendly staff. I didn't realise I'd booked a bunk bed room so just beware when booking to double check, but that was completely my own fault for not reading it properly. Also if staying in a bunk room, the bathoom/toilet isn't actually in the room, but we were provided with our own bathroom, we didn't have to share with anyone. Really clean throughout, no issues with anything. Staff were so friendly and the pub downstairs was really nice. We were only here for 1 night but I would stay again.
Stayed 1 night in Sep 2021
Response from Chris Owner on 2021/10/25
Thanks for your review Lauren

6/10 Okay

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Picture when I booked was of double bed & didscription said with bunkbeds so I thought it would be family room. But no it was a bunkhouse with just three double beds, o ensuite, & no TV, I did ask if we could be moved but was told they were full!! So we just made the best of it disappointing, none the less but the staff were excellent & friendly.
Stayed 3 nights in Sep 2021
Response from Chris Owner on 2021/10/25
Hi Kevin Thanks for your review I am sorry that you misread the room type but pleased you had a good stay. I will review to listing to avoid this happening in the future. Chris

4/10 Poor

David

Disliked: Staff & service, property conditions & facilities, room comfort
Faulty towers
Creak e creak e metal frame beds, comfortable mattress,and church, chimes and bells every half hour,small portion for the full English breakfast nice but not worth £7.50, Indian meal served there very nice for the price,big down fall to be locked in,when was told it would be the access door if comeing or going 24/7,and no body about till after 7,
Stayed 1 night in Jul 2021

8/10 Good

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly
Was very good for the price. The only thing I didn’t like is the bathroom wasn’t in our room. When it stated private bathroom I wasn’t expecting to go out of my room to get to it. The staff were very friendly
Stayed 1 night in Jun 2021

6/10 Okay

nick

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jun 2021
Response from Chris Owner on 2021/6/29
Thanks for your feedback

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Lovely staff, very pleasent stay.
Stayed 1 night in Jul 2020
Response from Chris Owner on 2020/9/15
Thank you for your good review. The team work very hard to look after guests and positive reviews are really appreciated.

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was very clean and the hotel well positioned. However no TV in the room.
Stayed 1 night in Aug 2020
Response from Chris Owner on 2020/8/22
Hi Thanks for your good review. We do not put TV's in the bunk rooms due to the style of the accommodation and the price point. We do however have a large communal TV room within the bunkhouse.

8/10 Good

Kelly, Winsford. Cheshire

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A clean hotel with adequate hygiene rules in place
Stayed 1 night in Aug 2020
Response from Chris Owner on 2020/8/22
Glad you enjoyed your stay.

6/10 Okay

Stevenandkaren, Blyrh northumberland

Traveled with partner
Liked: Amenities
Disliked: Staff & service
Well the room was sort of clean , there were stains on the carpet , the toilet was hard to flush a nd the room you couldnt hardly move around in for me and my girlfriend
Stayed 1 night in Aug 2020
Response from Chris Owner on 2020/8/22
Hi Steven and Karen Could you please contact me directly to let me know which room you were in as all the carpets have just been industrially cleaned.

10/10 Excellent

steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice place
Lovely room and lovely location, Staff were very friendly and breakfast was great, would definitely recommend a stay here.
Stayed 1 night in Feb 2020

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant
Excellent stay, friendly staff, clean, great view from room.
View from room
View from room
View from room
Stayed 2 nights in Oct 2019
Response from Chris on 2019/10/24
Hi Pamela Thanks for your nice review and we hope to see you again soon. Chris

8/10 Good

Verified traveler

Lovely staff and great food in a perfect place . Had a lovely time in rothbury , and breakfast was great .
Stayed 1 night in Oct 2019
Response from Chris on 2019/10/14
Thanks for your great review

10/10 Excellent

Abigail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay while at a wedding near by.Staff at the hotel were incredibly friendly and couldn’t do enough to help, they went above and beyond. Food was fantastic. Would definitely stay again if we were in the area
Stayed 1 night in Oct 2019
Response from Chris on 2019/10/14
Thanks for your review its really nice when the staff have had such a positive impact on your stay.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Clean rooms. Very helpful and friendly staff Could maybe do with a bit of a "refresh"
Stayed 1 night in Oct 2019
Response from Chris on 2019/10/14
Thanks for your review, we are a traditional country village pub and are consistently striving to update on a on-going basis.

6/10 Okay

James

Traveled with family
Liked: Staff & service
Ok for a night
Bit run down and could do with either a good clean or new carpet in bedroom. Comfortable bed and ok small shower. Pleasant breakfast staff and ok breakfast, but barman/ manager(?) a bit "dour". Ok place to put your head down for a night but could be so much better in such a lovely village.
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveler

Stayed 1 night in Jun 2019

8/10 Good

Bikerbabeno1, Leicester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central location great food
1 night stay looks tatty on the outside clean and comfortable inside. Friendly and helpful staff biker friendly

6/10 Okay

fairplaynorth, Darlington

Disliked: Cleanliness
The Staff were all very pleasant and happy to help. The room was dated but OK for a night.

2/10 Terrible

Ash

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again! Avoid! Disgrace
I arrived at this hotel unaware how to enter it! I was stood at the main door pressing the bell for around 10 minutes until a local resident pointed me to the side door. Great start! We were shown to our rooms and in all fairness were a good size and reasonable clean, although absolutely freezing! There were 3 radiators in the room and a electric halogen heater, yet none of these were on upon arrival. (Even called the hotel 20 mins prior to arrival to say we would be there soon) , The next morning we went down for breakfast all to be told we couldn't have it and we weren't booked in for it! I clearly booked breakfast on both mornings as confirmed on the booking confirmation! The lady then got the owner on the phone who wouldn't listen to me and frankly rude and argumentative told me I wasn't entitled to receive it! I explained that I booked the rooms and breakfast and it clearly confirmed to my email. Although she begged to differ saying that she only had a text saying it was just the rooms. Little did she realise this was a communication breakdown between her and the booking agent not myself! We were then served 2 rashers of fat with bacon, one tiny sausage, cheap beans and a egg. Are they serious? That night we went to bed after using a foul dated toilet /washroom,unable to shower as this was broke and would leak onto the bar! Do not touch

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

6/10 Okay

Retired couple, East Riding of Yorkshire, UK

Liked: Cleanliness, staff & service, room comfort
Sightseeing area
Stayed on a Saturday night and there was a disco going on in the public area which was rather noisy until 1a.m. we were lucky our room was not over the disco but we could still hear it. We chose a room without an en-suite and regretted it although there did not seem to be anyone else using the shared facilities. The breakfast on the Sunday morning was very good. We decided to eat in the restaurant on the Saturday night and both chose meals off the special boards which were excellent and value for money.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable & Friendly
Our vist coincided with Rothbury Music Festival so the hotel was buzzing with people enjoying the festival. The staff coped well with the additional demands. We found all the staff friendly and helpful at all times. We would definitely use this hotel again if we were going back tothe area.

8/10 Good

Derek, Lake District

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Newcastle Hotel Rothbury
Good for the price I paid, a bit tired but clean, not en suite but I knew that, never had to queue, lively with good beer, glad I brought ear plugs as I had a room above one of the bars, lots of parking nearby and easy to find, staff friendly and breakfast good.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Was a nice.place to stay, good size room with easy parking outside

6/10 Okay

David, Rochester Kent UK

Liked: Cleanliness, staff & service, room comfort
Newcastle Hotel in Rothbury
A good welcome with a cup of tea after a long journey. Helpful in connecting to wi fi. Our room was over the bar so there was a lot of noise till after midnight.