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Response from Guest Relation Management on 2024/5/14
Hi Cesar,Thank you for your feedback! We're glad to hear that you found your accommodations clean during your stay. Your satisfaction is important to us, and we strive to maintain a high standard of cleanliness for all our guests. We appreciate your choice to stay with us and look forward to welcoming you back for another excellent stay in the future.
We have never been in a motel in this bad a shape before. The elevator needs a new floor because the tiles are in loose fragments. The corridors of the non-smoking rooms smell like marijuana. We asked and received a new set of bed sheets because the first set had cigarette burn holes. The bathroom corners have years of accumulated dirt.
Evangelos
Stayed 1 night in Mar 2024
Response from Manager on 2024/4/2
Hello Evangelos, We appreciate your feedback and apologize for the inconveniences you faced during your stay. We will address the concerns raised regarding the condition of the elevator, corridors, bed sheets, and bathroom cleanliness with our team for improvements. Our aim is to provide a comfortable stay for all our guests.
Dirty room, bed sheets and restroom. Female hair in sink, restroom floor. The bed sheets had dog hair. Smelled like cigarettes even through we were told it was nonsmoking.
Carmen
Stayed 1 night in Mar 2024
Response from Manager on 2024/3/18
Hello Carmen, We appreciate your feedback and apologize for any inconvenience you experienced. We encourage guests to reach out directly to management with any concerns during their stay for immediate assistance.
One night stay - dirty stained towels and bedding were the bulk of the issue.
James
Stayed 1 night in Feb 2024
Response from Guest Relation Management on 2024/2/22
Hi James,Thank you for your feedback regarding your recent stay at our hotel. Your feedback is invaluable to us, and I assure you that we will address this issue with our housekeeping team to ensure that proper measures are taken to maintain the cleanliness and quality of our linens. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.
8/10 Good
Triple Threat
2024/2/18
Triple Threat
Stayed 1 night in Feb 2024
Response from Guest Relation Management on 2024/3/21
Hi Triple Threat,Your feedback is highly appreciated as we continuously strive to improve our service. Thank you for taking the time to rate your stay with us. We look forward to another opportunity to host you and provide an even better experience in the near future.
2/10 Terrible
Garnette
2024/2/17
Disliked: Property conditions & facilities
Nasty
The room had a jacuzzi and it was so nasty we didn't use it, they only provided a small bar soap. They only had coffee up front not in the room and they only offered powder cream and real sugar, no sugar substitute. There was no Bible in the room. I have stayed in a red roof inn before,but this one gave them a bad name. Will not stay in another red roof inn.
Garnette
Stayed 2 nights in Feb 2024
Response from Oshane RediResponse Specialist on 2024/2/18
Dear Garnette, Thank you for taking the time to tell us about your experience at the RED ROOF INN & SUITES MOBILE SW - I-10. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of cleanliness of the room along with the other issues mentioned. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/10 score. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns. Very truly yours,Red Roof Management
Response from Guest Relation Management on 2024/1/19
Hi Larry,We are truly honored and grateful for the fantastic 5-star rating you gave us! Thank you for choosing our hotel and taking the time to share your positive experience. Your satisfaction is our utmost priority, and it's rewarding to know that we met or exceeded your expectations during your stay. We appreciate your business and hope to have the pleasure of serving you again soon.
Response from Sashauna RediResponse Specialist on 2023/12/25
Hello Shelley,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Mobile SW – I-10 and I appreciate your 8/10 score following your stay. We aim to deliver a positive experience for all our guests, so in the future please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist
Hello Carlton,Thank you for choosing our hotel for your stay. We're glad to hear that you found our property to be a pleasant place to sleep. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another enjoyable stay.
The deadbolt was broken made us feel unsafe, no blanket on the bed only a top sheet with a hole in it and a decorative sheet. We were cold all night. Room had spackle on the walls and someone smeared glitter on walls. Very dumpy, halls felt dirty and tile in elevator broken.
Rosalyn
Stayed 1 night in Nov 2023
Response from Guest Relation Management on 2023/11/16
Hi Rosalyn,Thank you for your feedback regarding your recent stay at our hotel. The broken deadbolt, lack of a proper blanket, spackle on the walls, glitter, and the overall condition of the room are all issues that should not have occurred. I want to assure you that we will thoroughly investigate each of these concerns and take immediate action to address and rectify them. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.
10/10 Excellent
Aref
2023/10/24
Aref
Stayed 1 night in Sep 2023
Response from Guest Relation Management on 2023/10/26
Hi Aref,We value our customers' feedback, and we're thrilled to hear that we've succeeded in meeting your expectations. From all of us here, thank you for rating us perfectly and choosing us. We'll continue to offer the best service and eagerly await your next visit.
Response from Sashauna Red Roof Management on 2023/9/27
Hello Kelly,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof Inn & Suites Mobile SW – I-10. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof ManagementRediResponse Specialist
I couldnt stay 5 mins in this place its disgusting
santana
Stayed 1 night in Sep 2023
Response from Guest Relation Management on 2023/9/20
Hi Santana, Your feedback is deeply concerning, and I want to assure you that we take it very seriously. We will be conducting an immediate review of our cleaning and maintenance procedures to prevent such issues from occurring in the future.Thank you for bringing these concerns to our attention. We hope to have the opportunity to welcome you back in the future, so you can witness the improvements we have made based on your valuable feedback.
4/10 Poor
Eliana
Traveled with partner
2023/9/10
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Well…. It’s nice for a last minute out of town stay very itchy floors were nasty and just poor staff
Eliana
Stayed 1 night in Sep 2023
Response from Guest Relation Management on 2023/9/11
Hi Eliana,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. It's concerning to hear that you found the floors uncomfortable and itchy, and that you had a negative impression of our staff. Please know that this is not indicative of the level of service and cleanliness we aim to provide. I will immediately address your concerns with our housekeeping and guest services teams to ensure that any cleanliness and staff-related issues are rectified and improved upon. We hope that you will give us another opportunity to provide you with a better experience on a future visit.
Response from Guest Relation Management on 2023/9/6
Hi Jeremy,We greatly value your feedback, as it plays a vital role in our ongoing efforts to enhance our services. We genuinely appreciate you taking the time to share your rating with us. Your input motivates us to continuously improve and provide even better experiences for our guests. We eagerly anticipate the opportunity to welcome you back in the near future, where we aim to exceed your expectations and create a truly memorable stay.
Response from Guest Relation Management on 2023/8/14
Hi Jeffery,We value our customers' feedback, and we're thrilled to hear that we've succeeded in meeting your expectations. From all of us here, thank you for rating us perfectly and choosing us. We'll continue to offer the best service and eagerly await your next visit.
Response from Guest Relation Management on 2023/8/9
Hi Lisa,Thank you for choosing to stay at our hotel and for taking the time to share your feedback. We are delighted to hear that you had a great stay with us! Ensuring our guests' satisfaction is our top priority, and we are thrilled that we were able to meet your expectations. It is our pleasure to have you and we hope to see you again soon!
Great stay everything was working the staff was very nice and I had an easy quick check in
Lisa
Stayed 1 night in Aug 2023
Response from Guest Relation Management on 2023/8/9
Hi Lisa,Thank you for sharing your positive experience about your recent stay at our hotel. We're thrilled to hear that you had a great stay and that everything was in working order. Your feedback is highly appreciated, and we're delighted that you found our staff to be very nice and your check-in process to be easy and quick. Providing a seamless and enjoyable experience for our guests is our top priority, and your comments motivate us to continue delivering excellent service. We hope to have the pleasure of welcoming you back for another wonderful stay in the future.
2/10 Terrible
Verified traveler
Business traveler
2023/7/31
Liked: Staff & service
Disliked: Cleanliness, room comfort
Restless
Staff wise she was nice but when i was trying to sleep i kept getting bit by something and ended up with welts on my body and found someone else's hair on the sheet when lifted the pillow up and the room wasn't completely wiped down it wouldn't let me upload the photos of proof of the bites but their on my phone
Verified traveler
Stayed 1 night in Jul 2023
Response from Nishaye Red Roof Management on 2023/7/31
Dear Valued Guest, I appreciate you sharing your feedback following your stay at the Red Roof Inn & Suites Mobile SW - I-10. I am glad to read that you loved our nice staff. However I was a bit saddened to read that your stay fell short of your expectations due to the insects you reported and the possible uncleanliness of the sheets. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,NishayeRed Roof Management RediResponse Specialist
6/10 Okay
Seemal
2023/7/29
Seemal
Stayed 1 night in Jul 2023
Response from Manager on 2023/8/19
Hello Seemal,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.
2/10 Terrible
Olivia
2023/7/28
Olivia
Stayed 1 night in Jul 2023
Response from Guest Relation Management on 2023/8/17
Hi Olivia,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.
Hello Jamarcus,Thank you for taking the time to share your rating. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.
The facility had blood on the sheets, fleas in rooms, windows leaked water into rooms, staff rude about the flea concern and my wheelchair bound son being covered in bites. No refund for our stay and having to talk with corporate.
Jenny
Stayed 3 nights in Jul 2023
Response from Guest Relation Management on 2023/7/26
Hi Jenny,Thank you for your feedback regarding your recent stay at our hotel. The issues you mentioned are unacceptable, and we take them very seriously. This is not the standard we uphold, and we will be conducting a thorough investigation to identify the root causes and implement immediate corrective measures. We are equally disturbed to hear that our staff was rude when you raised concerns about the fleas and the well-being of your wheelchair-bound son. Providing compassionate and helpful service is our commitment, and we are disappointed that we fell short in this aspect. Rest assured, we will be conducting additional training to ensure our staff responds with empathy and understanding to our guests' needs. Thank you for bringing these matters to our attention, and we hope to have the chance to regain your trust in us.
Stains on sheets. No hair dryer. No extra pillows when asked. No extra towels when asked. No food for breakfast. Burning in sense in the hallway smelled terrible. Key cards wouldn’t work and had to get them rekeyed twice.
Melanie
Stayed 2 nights in Jul 2023
Response from Manager on 2023/7/22
Hello Melanie, Thank you for taking the time to write this review and share your experience. We want you to know that your feedback and description of your experience at our hotel are of the utmost importance to us. We appreciate the time you took to share your concerns, and we hope you will give us the opportunity to serve you in the future better.
Response from Guest Relation Management on 2023/7/20
Hi Paul,We greatly value your feedback, as it plays a vital role in our ongoing efforts to enhance our services. We genuinely appreciate you taking the time to share your rating of your stay with us. Your input motivates us to continuously improve and provide even better experiences for our guests. We eagerly anticipate the opportunity to welcome you back in the near future, where we aim to exceed your expectations and create a truly memorable stay.
Response from Guest Relation Management on 2023/7/19
Hello Guest,Thank you so much for your perfect rating! We are absolutely thrilled and deeply grateful for your generous feedback. We strive to provide our guests with the best possible experience, and we are delighted that we were able to meet and exceed your expectations during your stay. We look forward to the pleasure of welcoming you back for another excellent stay in the future.
this place is gross - dirty floors, bathrooms, incense burning in the lobby and no A/C in the hallways of the third floor. I would skip it worst stay I've had in a long time. lastly I would recommend that the staff shouldn't smoke a the front door of the hotel. It's was gross to have that blown on you when coming in. the room floor was visibly dirty, paint was peeling off walls in bathroom and there was a hole in wall.
Edward
Stayed 1 night in Jun 2023
Response from Guest Relation Management on 2023/6/26
Hi Edward,Thank you for bringing these issues to our attention. We understand that it is important for our guests to have a clean and smoke-free environment, and we will address this matter with our staff to ensure they adhere to our policies and find a more appropriate designated smoking area. We also take pride in maintaining clean and well-maintained accommodations, and we will investigate these issues and take immediate action to rectify them. We value your patronage and hope to have the opportunity to provide you with a more pleasant and comfortable experience in the future.
lobby smelled like cigar smoke place looked dirty and run down overall i even wasted my expedia points for these two rooms
OFELIA
Stayed 1 night in May 2023
Response from Sashauna Red Roof Management on 2023/6/4
Dear Ofelia,Thank you for taking the time to tell us about your stay at the Red Roof Inn & Suites Mobile SW - I-10. I am sorry that your experience did not meet your expectations, prompting your 1/5 score. The situation you described regarding the lack of cleanliness, the smoke odor you encountered, the condition of the hotel not to your liking and the other concerns you mentioned is truly regrettable. We are very sorry for your experience. Our team is committed to satisfying our guests, so we are very thankful for your feedback.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Very truly yours,SashaunaRed Roof Management RediResponse Specialist
6/10 Okay
Christian
2023/6/3
Christian
Stayed 1 night in Jun 2023
Response from Sashauna Red Roof Management on 2023/6/4
Hello Christian,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Mobile SW - I-10 and I appreciate your 6/10 score following your stay. We aim to deliver a positive experience for all our guests, so in the future please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist
2/10 Terrible
rachelle
2023/5/31
Disliked: Cleanliness
Not clean the carpet smells terrible
rachelle
Stayed 1 night in May 2023
Response from Chevanese RediResponse Specialist on 2023/6/2
Dear Rachelle,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Mobile SW - I-10. We sincerely appreciate your comments and we’re very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the uncleanliness and unpleasant odor of the carpet. We will take your comments into consideration to make changes to improve our customer experience. Thank you for sharing your concerns. We hope that you will give us the opportunity to provide you with a better stay the next time you’re in the area.Sincerely, Chevanese RediResponse Specialist
10/10 Excellent
Robert E
2023/5/28
Robert E
Stayed 1 night in May 2023
Response from Guest Relation Management on 2023/5/30
Hi Robert,Thank you so much for the 10/10 rating, and we are so glad you had a wonderful stay with us. We look forward to welcoming you again soon!
10/10 Excellent
Tonya
Business traveler
2023/5/25
Liked: Cleanliness, staff & service
The property is under renovation so dont let the outside looks sway you away. The rooms are beautiful and updated. I have appointments in that area twice a week so I'm there often.
But it's the staff that I have enjoyed. They are friendly and attentive every time I have stayed.
Tonya
Stayed 1 night in May 2023
Response from Antonio,RediResponse Specialist on 2023/5/26
Dear Tonya,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES MOBILE SW - I-10. It's great to hear that you found our staff to be friendly and attentive in addition to our rooms being clean and beautiful. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Antonio,Red Roof ManagementRediResponse Specialist
2/10 Terrible
Jacoby
2023/5/2
Jacoby
Stayed 1 night in Apr 2023
Response from Tianna RediResponse Specialist on 2023/5/3
Hello Jacob,Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn & Suites Mobile SW - I-10 are disappointed to see that you had a less than satisfactory experience prompting your 2/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Tianna RediResponse Specialist
10/10 Excellent
Tonya
2023/5/1
Liked: Cleanliness, staff & service
Property under renovations. But the rooms and staff are great.
Tonya
Stayed 1 night in Apr 2023
Response from Sashauna Red Roof Management on 2023/5/2
Dear Tonya,Thank you for taking the time to complete our guest survey comments regarding your recent stay at the Red Roof Inn & Suites Mobile SW - I-10. I'm so glad we earned your 5/5 score. I was thrilled to see you found our rooms and staff to be great. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist
Response from Tianna RediResponse Specialist on 2023/4/30
Hello Randy,Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn & Suites Mobile SW - I-10 are disappointed to see that you had a less than satisfactory experience prompting your 4/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Tianna RediResponse Specialist
2/10 Terrible
Justin
2023/3/27
Justin
Stayed 1 night in Mar 2023
Response from Guest Relation Management on 2023/4/17
Hi Justin,Thank you for sharing your rating. It saddens us to learn that your recent experience with us fell short of your expectations. We appreciate your business and hope you'll give us another chance to show you the improvements we've made to our hotel.
10/10 Excellent
Jon
2023/3/25
Nice stay
Jon
Stayed 2 nights in Mar 2023
Response from Manager on 2023/3/26
Hello Jon,Thank you for taking the time to share. We appreciate your feedback regarding our hotel. Every guest experience is extremely important to us. We value your feedback and thank you for your business.
8/10 Good
Banetria
2023/3/18
Banetria
Stayed 1 night in Mar 2023
Response from Guest Relation Management on 2023/3/19
Hi Banetria,Thank you for taking the time to share your rating for your recent stay with us. We are pleased that you enjoyed your stay with us, and we hope to have you again soon!
6/10 Okay
Alaina
Traveled with family and small children, Business traveler
2023/3/13
Front desk wouldn't give a receipt, no breakfast was served, the remote volume didn't work, stained cover, the mirror had finger prints all over also a big bag full of trash and a 2nd one half full outside in the hallway, not good shower pressure ,but what i did like was that it was quiet, and everything close by for shopping, or getting something to eat
Alaina
Stayed 1 night in Mar 2023
Response from Manager on 2023/3/13
Hello Alaina,We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason we're sincerely sorry to have failed to meet your needs. We certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.
6/10 Okay
SANDRA
Traveled with family
2023/3/11
We had a suite… no coffee pot, no hair dryer, no breakfast!
SANDRA
Stayed 1 night in Mar 2023
Response from Manager on 2023/3/13
Hello SANDRA, Thank you for bringing to our attention your experience and comments regarding your stay. Thank you as well for bringing the breakfast options to our attention. Please know that this will be our top priority as we want to ensure the safety and health of our guests. I hope you will return to give us the opportunity to change your perception of our breakfast and services.
4/10 Poor
Joanne
Business traveler
2023/3/4
Liked: Amenities
Disliked: Property conditions & facilities
The pool was not usable and in deplorable condition.
Joanne
Stayed 5 nights in Feb 2023
Response from Manager on 2023/3/5
Hello Joanne,Thank you for being a valued guest and for providing us the feedback regarding our pool. We appreciate you taking the time to share your experience.
Quick one night stay. Everything was clean and comfortable.
Linda
Stayed 1 night in Feb 2023
Response from Guest Relation Management on 2023/3/2
Hi Linda,We greatly appreciate your perfect rating and review. We're delighted to hear that everything was clean and comfortable during your quick one-night stay. Our team strives to provide our guests with a convenient and enjoyable experience, and we're pleased to hear that we've met your expectations. Thank you for staying and we look forward to having you again soon!
Response from Guest Relation Management on 2023/2/23
Hi Robert,We greatly appreciate the perfect rating you provided. We are so glad you had a wonderful stay with us, and we hope to have you again soon for another memorable experience!
I spilled dog food from my service dog when door hit cart when to front desk to let then know. He just looked at me and cut me a dirt look. Had to pay $50 deposit for room a day that you dont get back for 1-2 to days. If you don’t check at exactly 11a they keep it and charge you $309.Room Floor was Filthy had to use washcloth and bar soap to clean it. I’m scared to open my bags curtain were Burnt for cigarettes. Elevator has cracked title and Hallways Filthy. Beautiful Pics online for Crackhead Hotel drove 7 1/2 hrs for This!!!!
Dennis
Stayed 1 night in Feb 2023
Response from Adraine RediResponse Specialist on 2023/2/21
Dear Dennis,Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Mobile SW - I-10. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the way our staff look at you, the lack of cleanliness of the hallway and the other concerns you described. Please know that we value your feedback and your comments will be taken into consideration as we strive to continuously improve the quality of our services. Upon investigation I'm seeing the property has issued a return of your 50 dollar deposit. This may take 7 to 14 business days to reflect on your personal account. Furthermore I'm seeing that you were only charged a total of 76.25 for the room. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Adraine RediResponse Specialist
The staff were ok it’s just the place it self was run down and gross. Stains all over the bedding, sticky floors, dirty walls and a weird smell throughout the entire building.
Stephany
Stayed 1 night in Feb 2023
Response from Guest Relation Management on 2023/2/21
Hi Stephany,Thank you for sharing your feedback. We are happy you appreciated our hardworking staff. We will address your concerns with housekeeping so they may look into the matter, as we have high cleanliness standards. Rest assured that we will work diligently to improve and upgrade our amenities and facilities, and we hope we can have another chance to host you and provide you with a better experience.
I’ll have to say I’m glad I checked in just before I go to sleep and I’ll only be here until 4 AM. I would not want to spend an extra second in this place than I absolutely have to. It is disgusting, the floors in the room are sticky, everything is horrifically dirty and grimy. But I can see why it was the last place to have any rooms available in the area.
Ramon
Stayed 1 night in Feb 2023
Response from Guest Relation Management on 2023/2/20
Hi Ramon,Thank you for sharing your feedback. We assure you that we have strict cleaning standards and place a high value on our guests' comfort and satisfaction; we have shared this information with housekeeping so they can look into it immediately. This is certainly not the impression or experience at our hotel that we had hoped to provide you, and we hope to have another chance to offer you a far better experience.
6/10 Okay
Emily Katherine
2023/2/18
Emily Katherine
Stayed 1 night in Feb 2023
Response from Manager on 2023/3/11
Hello Emily Katherine,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.
2/10 Terrible
Amber
2023/1/2
Liked: Property conditions & facilities
Disliked: Cleanliness
Amber
Stayed 2 nights in Dec 2022
Response from Manager on 2023/1/7
Hello Amber,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.