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"Horrible service around the whole hotel. Food and drinks in restaurants and service in general is pretty bad. People work angry, no smile and serves you as they are doing a favor. This hotel do not look as part of others high end Hard Rock Hotels around the world. "

"The Palace had very clean rooms, staff was friendly. The Casino was clean and wiped down at all times. The only thing I would rate low, would be the buffet, steamed shrimp were very mushy and food was very bland. The buffet staff was very friendly though. Will book again. "

"Great stay"

"Room could have been cleaned better. The restroom had ants and mold. Also, the sellof marijuana was all down the hallways day or night. "

"The general service and hospitality was off for us this stay. Understaffed? No housekeeping service, not even a room refresh. Long wait for luggage and car valet. "

"Clean room with a great view! Nice amenities and comfortable environment "

"It would’ve been better the bed had a big dip in it n they said that there wasn’t anything that they could do and the bathroom had broken shelves "

"Our room was relatively clean, but it reeked of cleaning solution-so much that we could hardly stand to be in the room. Overall, the entire complex needs a good cleaning-minus the strong smell!"

"The room was clean "