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Reviews of Imperial Palace Hotel

3.5 out of 5
Imperial Palace Hotel
Lot 1120, Block 7, Jalan Sehati, MCLD, Miri, Sarawak

Reviews

8.4

Very Good

Rating 10 - Excellent. 63 out of 199 reviews" "
Rating 8 - Good. 103 out of 199 reviews" "
Rating 6 - Okay. 27 out of 199 reviews" "
Rating 4 - Poor. 4 out of 199 reviews" "
Rating 2 - Terrible. 2 out of 199 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

GIM-LOO

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Still well kept
Stayed 1 night in Feb 2024

8/10 Good

ANITA

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The bed was a bit stiff/hard for me as I woke up with stiff back every morning I was there. The swimming pool area could do with some greenery around the place as it looked neglected.
Stayed 3 nights in Jun 2023

6/10 Okay

?

Traveled with family and small children
room was small
Stayed 1 night in Apr 2023

6/10 Okay

Bob

Liked: Cleanliness, amenities, property conditions & facilities
The hotel is far from shoping center it is so quiet place, the bed have a hairs from previous client.. The shops around it close early...which make so bored...
Stayed 1 night in Mar 2023

8/10 Good

Yung

Business traveler
Liked: Staff & service, property conditions & facilities
Comfortable
Stayed 5 nights in Jan 2023

10/10 Excellent

SIM KEE

Business traveler
Liked: Cleanliness, staff & service
Excellent front desk service. Room clean and tidy. BUT, the breakfast including the dim sum was terrible compared to my last stay before the pandemic
Response from Remmond J. on 2023/1/16
Dear Sim Kee,Thank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback. We are sorry for the experience you have during staying at imperial Palace Hotel, Miri. We have taken note on your feedback and forward the feedback to our management and related department for improvement. We hope that we will be able to serve you more better in future.Take care and stay safe.

8/10 Good

Ezsherlynn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely standard hotel. Some rooms need their waterflow fixed.
Stayed 2 nights in Oct 2021

8/10 Good

Dominic

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was nice and friendly.
Stayed 1 night in Dec 2021
Response from RJR on 2022/1/8
Dear Mr Dominic, Greeting from Imperial Palace Hotel, Miri. We are overjoyed that our staff made your stay so memorable. Hoping that we can serve you more in future. Stay safe always.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2020
Response from Remond J on 2020/10/13
Dear Guest. Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. Looking forward to seeing you again soon.

10/10 Excellent

Verified traveler

Stayed 1 night in Aug 2020
Response from Remond J. on 2020/10/13
Dear guest. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

10/10 Excellent

Nurhaniza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from Remond J on 2020/10/13
Dear Nurhaniza, On behalf of our hotel and staff, thank you for taking the time to leave a positive review. We’re especially glad you enjoyed the Imperial Palace Hotel. We strive to provide excellent service, and we hope to see you again soon!

6/10 Okay

Verified traveler

Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020

10/10 Excellent

Nicholas Kok

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

10/10 Excellent

Ardiman

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

8/10 Good

Myn

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed in this hotel for countless times and it never fails to amaze me. The room is always neat and clean. Although, it was a public holiday and the pool was too crowded for me to swim. But i had a very nice time. Looking forward to stay there again. Thank you.
Stayed 1 night in Aug 2019

8/10 Good

osman

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice place to stay at
Stayed 1 night in Jan 2020

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2019

8/10 Good

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Price is one of the best I’ve seen
Not bad for its price. Very pleased with the services however bed quality wasn’t the best. You pay what u get so overall I’m very pleased
Stayed 1 night in Nov 2019

6/10 Okay

Sadiksha

Liked: Cleanliness, staff & service
Disliked: Room comfort
Noise air conditioner
Air conditioner was so noisy and it make the noise like boiling water in kettle continuously.It was so disturbing and hard to sleep at night time.
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i like it when the floor is carpeted because i hate wood floor
Stayed 1 night in Sep 2019

8/10 Good

Supiah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

8/10 Good

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Miri One Night Stay
It was a one night stay over. Didn't get to enjoy a longer stay due to our programme.
Stayed 1 night in Sep 2019

8/10 Good

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasant and convenient one night stay over.
A convenient stopover for our one night stay. Wish we could stay longer. The next time perhaps.
Stayed 1 night in Sep 2019
Response from Katherin on 2019/9/12
thank you, hope to see you again and was a pleasure to have you with us.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Business traveler, Traveled with partner
Fast check in.Pleasant staff.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location,convinient to get arround,Clean,Spacious,quite, Palace feelings.Staf's are efficient and helpfull,and Secure. We really enjoy staying at Imperial Palace.Thanks Agela K
Stayed 5 nights in Aug 2019
Response from Katherin on 2019/8/22
Dear Agela, thank you and hope to see you again soon.

6/10 Okay

Vincent

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Very old room and not worth paying the price.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Recommended
Stayed 5 nights in Jul 2019

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities
bed bit lost the spring.
Stayed 1 night in Jun 2019

8/10 Good

Verified traveler

Stayed 1 night in May 2019

10/10 Excellent

Nur Alieya Jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from Katherin on 2019/5/30
Dear Nur Aliya, thank you for your comments and we hope to see you again soon. Thank you

8/10 Good

osman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice place to stay at solo or with family
Stayed 1 night in May 2019
Response from Katherin on 2019/5/30
Dear Osman, Thank you for your comments and hope to see you again soon.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
quietness, but i don't like the ventilation
Stayed 3 nights in May 2019
Response from Katherin on 2019/5/23
Dear Sir / Mdm, thank you for your review, Can you please assist to elaborate more about that ventilation you mentioned so that we can see if we can improve. Thank you

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the best, and thank you
Stayed 1 night in May 2019
Response from Katherin on 2019/5/23
Dear Sir/Mdm, thank you for your review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cozy and spacious.
Stayed 1 night in Apr 2019

6/10 Okay

Sim

Liked: Cleanliness, staff & service
Very very slow wifi!
Stayed 3 nights in Apr 2019
Response from Katherin on 2019/5/30
Dear Sim, Thank you for your rating. Would you be able to share with us on how we are able to improve our ratings? You may email me directly at katherinthien@imperial.com.my

10/10 Excellent

NADZRAH, miri

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean & nice
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2019

10/10 Excellent

Abg Jalani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So amazing dan greatest
Stayed 2 nights in Mar 2019

8/10 Good

Soon Lung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

8/10 Good

SaiIslam, Pahang, Malaysia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay at this hotel. The price was affordable for the twin single beds booked via expedia. Room was clean...spacious..toilet was clean with bath tub. and they have gym as well. Accessible to nice places around MIri actually.
Stayed 1 night in Mar 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location not bad
Stayed 1 night in Mar 2019

10/10 Excellent

Chia, Sarawak miri

Business traveler
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Room clean very good, but toilet not clean.
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
All the amenities you need are nearby.
Stayed 4 nights in Jan 2019

8/10 Good

Chil, Miri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice food, comfirtable room
Stayed 2 nights in Jan 2019