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Reviews of TownePlace Suites by Marriott Minooka

2.5 out of 5
TownePlace Suites by Marriott Minooka
630 Bob Blair Road, Minooka, IL

Reviews

9.4

Exceptional

Rating 10 - Excellent. 81 out of 106 reviews" "
Rating 8 - Good. 17 out of 106 reviews" "
Rating 6 - Okay. 5 out of 106 reviews" "
Rating 4 - Poor. 0 out of 106 reviews" "
Rating 2 - Terrible. 3 out of 106 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Karras

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was the only thing that could use improving. We arrived promptly when it opened and hot food was cold.
Stayed 1 night in May 2024
Response from Carrie Blahut Guest Service Manager on 2024/5/4
Hello! Thank you so much for staying with us and thank you for the feedback. I am so sorry you experienced that at Breakfast. I will be checking into that. Again, So sorry for that inconvenience.

2/10 Terrible

Samantha

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from Carrie-Guest Service Manager on 2024/4/22
We are so sorry you experienced a bad stay. Please let us know if there was anything we could of done better. Have a wonderful day

10/10 Excellent

Matt

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Frozen Tundra Trip to Minoola
This was a great hotel. Spent 3 nights here during the coldest 3 days of my life. Temperatures were -14° with windchills to -30° and below. This hotel was completly warm and comfortable and never felt cold in my room. The bed and pillows were awesome. The shower and bathroom were very nice and a good size.
Stayed 3 nights in Jan 2024
Response from Carrie-Guest Service Manager on 2024/1/21
Hello Matt, WOW! What a great review. We are so happy you could have a warm, comfortable stay while it was so frigid outside. We love to hear such a great review of your stay. We hope to see you again soon!

10/10 Excellent

Darrell

Stayed 5 nights in Jan 2024
Response from Carrie-Guest Service Manager on 2024/1/21
Thank you so much Darrell for the 5/5. We hope to see you again soon!

10/10 Excellent

Michael

Traveled with family
Liked: Amenities
Excellent staff, convenient location. The property is extremely clean
Stayed 1 night in Dec 2023
Response from Carrie Blahut Guest Service Manager on 2023/12/26
Hello Michael, Thank you for staying with us and we are happy you had such a great stay with us. We hope to see you again when you are in the area.

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Carrie-Guest Service Manager on 2023/12/25
Hello Jeff, Thank you so much for staying with us and for an amazing review! We hope to see you again when you are in the area.

8/10 Good

Donna, Saint Charles

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room above us was very noisy with heavy walking at night and it started again at 5 in the morning. I gave up sleeping and got ready for the day.
Stayed 1 night in Dec 2023
Response from Carrie-Guest Service Manager on 2023/12/21
Hello Donna, I am so sorry to hear about your terrible nights sleep. We do have workers who get in late and return early. Again, I am so sorry for your terrible nights sleep.

10/10 Excellent

Marlene

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023
Response from Carrie Blahut-Guest Service Manager on 2023/11/23
Hello Marlene, Thank you for the amazing review! We are so glad you enjoyed your stay with us and we hope to see you again soon.

10/10 Excellent

Laura

Stayed 1 night in Nov 2023
Response from Carrie on 2023/12/21
Thank you Laura for staying with us and for the great review. We hope to see you soon!

10/10 Excellent

PATRICIA

Stayed 2 nights in Oct 2023
Response from Carrie Blahut on 2023/10/19
Thank you for staying with us!Thank you Patricia for this great review and we hope to see you soon!

10/10 Excellent

Sergio

Stayed 3 nights in Aug 2023
Response from Carrie Blahut on 2023/10/19
Thank yoi Sergio for your amazing review!!We hope to see you soon.

2/10 Terrible

Genevieve

Stayed 1 night in Jun 2023
Response from Carrie Blahut Guest Service Manager on 2023/6/5
Hello Genevieve,I am so sorry you had trouble with your reservation. Please let me know what was the issue and I will for sure look into it. I am so sorry about any inconvenience.

10/10 Excellent

John

Traveled with family
Staff was really nice. Breakfast was very good. The gas grills provided in front of the hotel worked great.
Stayed 4 nights in May 2023
Response from Carrie Blahut *Guest Service Manager on 2023/6/3
Hello John, I am so glad you enjoyed your stay here and you had a great experience. I see you enjoyed the grills...they are so nice to use especially on a beautiful day. We are glad you had a positive experience while you were here. We hope to see you again soon

10/10 Excellent

Rocco

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from TownePlace Suites Minooka team on 2023/2/9
Hello Rocco! Thanks for the wonderful review! See you soon!

10/10 Excellent

Donna, Saint Charles

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We stayed near our family and the hotel was great.
Stayed 2 nights in Dec 2021
Response from Carrie Guest Service Manager on 2022/1/15
Thank you so much Donna for your Review. We are so glad you enjoyed your stay with us and look forward to seeing you again if you are in the area. Have a great day!

10/10 Excellent

Lisa

Stayed 1 night in Dec 2021
Response from Carrie Guest Service Manager on 2022/1/15
Thank you so much Lisa for your wonderful review. We are so glad you enjoyed your stay! Have a Wonderful day.

10/10 Excellent

JEFFREY, ALBUQUERQUE

Stayed 1 night in Oct 2021
Response from TPS Minooka Tribe on 2022/1/17
Hi Jeffrey! Thanks for the great response!

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lax pandemic precautions
The room was excellent with a huge shower, convenient kitchenette with nice-sized fridge, and comfortable bed. The hotel does not seem to be concerned with an active pandemic. As happened the time we stayed before, the check-in clerk was unmasked with no plexiglass and only a table to provide a few feet of distance. Breakfast made no sense at all. A table barrier was around the food area. No one was present to serve for a few minutes. When the server arrived, she ushered people back and stated that only she could get food, yet she wore no mask. Why take pandemic precautions and then have the server able to pass on any germs? I was wearing a mask, but didn't want her breathing on my oatmeal. I walked away. We're vaccinated, but if someone deals with hundreds of people a day, they can carry a heavy viral load and pass it on to others despite vaccination status. If you're able to stay in your room, not eat their breakfast, and wear a mask in the hallways, you should love this place.
Stayed 1 night in Sep 2021
Response from TPS Minooka Tribe on 2022/1/17
Hello Lisa, Thank you for the review! Have a wonderful day!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and functional rooms. Bedding was comfortable. The hotel exceeded my expectations.
Stayed 1 night in Aug 2021
Response from TPS Minooka Tribe on 2022/1/17
Thank you so much for the great review!

6/10 Okay

dawn

Traveled with family
Liked: Cleanliness, staff & service
Value not so much.
Hotel was nice. Bed was rough and uncomfortable. Pillows could be better. Outdoor sitting area was not serviced or monitired. Not available to all to enjoy. Service desk was attentive. Extended hold on debit card was unnecessary.
Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room had a kitchen and was very nice to be able to put things in the refrigerator. Everything was very pleasant. The lady that served the breakfast was so nice and we talked a lot with her. She was very helpful and made sure we got served all we wanted. I am sorry I have forgotten her name, but please relay that she was friendly to us and was a nice person.
Stayed 1 night in Apr 2021
Response from TPS Minooka Tribe on 2021/4/30
Hello, Thank you for the great review!! We are so happy you enjoyed your stay and we hope to see you again!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very accommodating to our needs. We were there only one night but looks like a great place for a longer stay.
Stayed 1 night in Apr 2021
Response from TPS Minooka on 2021/4/6
Thanks for the great review! We hope to see you again if ever in town.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very nice and clean property! The room had a full size refrigerator and a two burner stovetop the unit we stayed in. The king size bed was very comfortable. We will definitely be back!
Stayed 2 nights in Feb 2021
Response from TPS Minooka Tribe on 2021/2/22
Thank you so much for the great feedback! So glad to see you will be back again!

10/10 Excellent

Susan, Frankfort

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was very clean. The staff was very friendly and accommodating. The free breakfast was delicious. We will definitely be coming back to stay! 5 Star rating!
Stayed 2 nights in Dec 2020
Response from TPS Minooka Team on 2021/1/4
Hello Susan, Thank you for stay with us and the wonderful 5 star review! Can't wait to see you next time!

10/10 Excellent

Rick

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a small suite with kitchenette. Was very nice. Lots of amenities and everything you would need in the kitchen. Pool and workout room looked great but we didn’t use. Nice hot breakfast.
Stayed 2 nights in Dec 2020
Response from TownePlace Suites Tribe on 2020/12/29
Hello Rick! Thank you for the great 10 start rating on our hotel! We hope to see you again! Happy New Year!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room for a good price
We had a great room at a reasonable price. Room was big and clean Staff was very pleasant and helpful
Stayed 1 night in Nov 2020
Response from TPS Minooka Tribe on 2020/11/30
Hello James, Thank you so much for the great feedback! We love hearing from our guests and appreciate you take the time to share your thoughts! See you next time.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2020
Response from TPS Minooka Tribe on 2020/11/25
Thank you for the 5 star review!

10/10 Excellent

keith

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great 2 night stay for wedding weekend
Super clean, very friendly staff, comfortable bed and room with more amenities than expected.
Stayed 2 nights in Oct 2020
Response from Katy on 2020/10/22
Hello Keith, Thank you for taking the time to review our hotel. I am thrilled to hear that we were what you expected and more! We look forward to seeing you again next time. Thanks again and have a great day. Sincerely, Katy

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great . Rooms clean and updated. Breakfast was good for it to be free. Staff was friendly
Stayed 1 night in Oct 2020
Response from Katy on 2020/10/20
Hello, Thank you so much for the great review! We appreciate all of the wonderful feedback about our hotel and staff. We look forward to seeing you again. Sincerely, Katy

10/10 Excellent

Tracy, Iowa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really loved the hotel. Staff was great. The room was exactly what we needed. Very clean as well.
Stayed 1 night in Oct 2020
Response from Katy on 2020/10/13
Hello Tracy! Thank you for taking the time to review our hotel. We are so happy to know that the room was exactly what you needed. We appreciate the great feedback and look forward to seeing you again real soon. Sincerely, Katy

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home Away From Home
We stayed in a one-bedroom suite. The room was in superb condition. Everything appeared new and very clean. The kitchenette had a stove, dishwasher, ample fridge, and microwave. The TVs were crisp with good picture. The closets and storage were amazing. The bathroom was large and sparkling. There were thermostats in both rooms and room-darkening shades. The bed and pillows were so comfortable and sleep inducing. Breakfast was really delicious. My only wish is that the front desk would have had plexiglass and that the clerks would consistently wear masks, especially since they greet a lot of people from all over. We have family nearby, so I expect that we'll be making this great hotel a "home away from home".
Stayed 1 night in Aug 2020
Response from Katy on 2020/8/23
Hello Lisa, Thank you so much for the great review! We appreciate all of the great feedback. We are happy to be your home away from home and look forward to seeing you again. I look forward to sharing your review with the rest of the team. Thanks again and have a great day! Sincerely, Katy

10/10 Excellent

Brad, St. Louis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice, clean, comfortable room. Loved the kitchen area. Very friendly, helpful staff. Breakfast didn't really wow, but wasn't bad. Not really sure about the shower. It took up 1/3 of the bathroom to the detriment of counter space and no door made for a chilly experience and wet floor. But would definitely stay here again.
Stayed 3 nights in Jul 2020
Response from Katy on 2020/7/14
Hello Brad, Thank you so much for the review and all of the great feedback! We are happy to hear that you enjoyed your stay with us. We look forward to seeing you next time. Have a great day! Sincerely, Katy

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2020
Response from Katy on 2020/6/15
Hi There! Thank you so much for the 5 out of 5!! Sincerely, Katy

10/10 Excellent

Lukas, Minooka,Illinois

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right off I-80 good food restaurants to choose from
Stayed 1 night in Mar 2020
Response from Katy on 2020/3/31
Hello Lukas! Thank you so much for the 5 out of 5 ranking and great feedback! We look forward to seeing you next time. Thanks again and have a great day! Sincerely, Katy

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome stay
Best hotel ive stayed at everything is in the room silverware pots pan electric counter top stoveplates bowls everything
Stayed 1 night in Mar 2020
Response from Katy on 2020/3/18
Hello Kenneth! Thank you so much for such a great review! We appreciate the wonderful feedback and are happy to hear that you had such an awesome stay with us. We look forward to seeing you again next time. Thanks again and have a great day! Sincerely, Katy

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Katy on 2020/3/9
Hello Michael! Thank you so much for the 10 out of 10 ranking! We look forward to seeing you again. Sincerely, Katy

8/10 Good

Diana

Stayed 5 nights in Feb 2020

10/10 Excellent

Derrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Watch e sound insulation in new hotel construction. I could hear other guests talking through the walls and vents. The front desk clerk was excellent, quite helpful. The bed and pillows were comfortable and the room was tastefully decorated.
Stayed 1 night in Feb 2020
Response from Katy on 2020/2/24
Hello Derrick, Thank you for your review! We appreciate all of the great feedback. We look forward to seeing you again next time. Sincerely, Katy

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I like going there it’s a nice place always clean however the front desk clerk was very rude to my wife and I. We ask for a room with a bigger bed. And she was snotty with us and said we couldn’t get a bigger bed because we booked through Expedia. She then called us the day we were supposed to leave and woke us up saying we were supposed to be out by 11 we called the night before and asked for a late checkout. She was not apologetic at all.
Stayed 2 nights in Feb 2020
Response from Katy on 2020/2/11
Hello, Thank you for your review. I would like to sincerely apologize about the service issues that you experienced. We value each and every guest and always ensure that they have the best possible experience while staying with us. I am truly sorry we fell short of this during your stay. We are unable to make changes on reservations that are not made on property level. Your feedback will be shared with the rest of the team to ensure this was an isolated incident that will be corrected immediately. Thank you again and have a great day. Warm Regards, Katy

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Katy on 2020/2/2
Hello Michael, Thank you for the 8 out of 10 rating. We hope to see you again real soon. Sincerely, Katy

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New, clean and very comfortable. Breakfast was very good.
Stayed 1 night in Jan 2020
Response from Katy on 2020/1/20
Hello! Thank you so much for the 5 out of 5 ranking! We appreciate all of the great feedback about our hotel. We hope to see you again real soon. Sincerely, Katy

10/10 Excellent

Tiffany

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick time away
Quick weekend getaway. Rooms were clean. Pool was clean. Staff was very friendly & polite!
Stayed 1 night in Jan 2020
Response from Katy on 2020/1/13
Hello Tiffany! Thank you so much for the great review about your stay at our hotel! We appreciate the great feedback and hope to see you again real soon! Have a great day. Sincerely, Katy

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Dec 2019
Response from Katy on 2019/12/29
Hello, Thank you for reviewing our hotel. I am very sorry to see that you did not enjoy your stay with us. We hope that you will give us another chance to turn that 3 star rating to a 5 star. Thank you again and have a great day! Sincerely, Katy

10/10 Excellent

Louis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Katy on 2019/12/10
Hello Louis, Thank you so much for the 10 out of 10! We look forward to seeing you next time. Have a great day amd Happy Holidays! Sincerely, Katy

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we drove up very nice and easy to see front entry very nice and inviting
Stayed 1 night in Dec 2019
Response from Katy on 2019/12/8
Hello, Thank you for the review about your experience. We appreciate your feedback! Hope to see you again real soon! Warm Regards, Katy

10/10 Excellent

Celeste

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful clean very welcoming nice friendly attentive staff through the hotel .
Stayed 1 night in Nov 2019
Response from Katy on 2019/12/8
Hello Celeste, Thank you for your review about our hotel and staff. So good to hear that you enjoyed your stay with us. Thank you again and have a great day! Warm Regards, Katy

10/10 Excellent

Verified traveler

Stayed 1 night in Nov 2019
Response from Katy on 2019/11/25
Thank you for the perfect ranking! Sincerely, Katy

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Katy on 2019/11/11
Thank you for the 5 out of 5 ranking!! Sincerely, Katy

10/10 Excellent

Priscilla

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great customer service! Loved this hotel! Very modern, clean, and up to date! Will definitely stay again!
Stayed 2 nights in Oct 2019
Response from Katy on 2019/10/29
Hello Priscilla, Thank you for the 10 out of 10 ranking and the great feedback! So good to know that you enjoyed your stay with us. We will see you again next time! Thanks again and have a great day. Sincerely, Katy

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Katy on 2019/10/29
Hello Michael, Thank you so much for the 10 out of 10 ranking! Sincerely, Katy