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Reviews of ZZZleepandGo MXP

ZZZleepandGo MXP
Via Malpensa 2000 Terminal 1, Aereoporto Malpensa, Ferno, Varese

Reviews

5.4
Rating 10 - Excellent. 4 out of 38 reviews" "
Rating 8 - Good. 8 out of 38 reviews" "
Rating 6 - Okay. 8 out of 38 reviews" "
Rating 4 - Poor. 8 out of 38 reviews" "
Rating 2 - Terrible. 10 out of 38 reviews" "

7.0/10

Cleanliness

6.0/10

Staff & service

6.0/10

Amenities

5.6/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

6/10 Okay

Debra

Liked: Staff & service
Disliked: Property conditions & facilities
Very convenient location. It is located in the airport so it is noisy— to be expected. Contrary to advertising, there are no sheets. Just a torn rubber coated mattress.
Stayed 1 night in Oct 2023

2/10 Terrible

Antonia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dont throw your money away
Dont bother wasting your money sleeping here. Neither the door or the window worked , texted them and they said there is nothing they can do and to send a complaint email but no one replied back. Hotel.com didn’t help with a refund either and told us to talk to the hotel. Trust me there would be no difference between sleeping on the floor in the airport or in this capsule.
Stayed 1 night in Sep 2023

2/10 Terrible

Baye

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
0/5 Do not recommend
I could not even access the capsule. I spoke with the agent and she did not seem knowledgeable about the check in process because she kept trying to have me troubleshoot in ways that were not even possible with the system. She tried to change the check in phone number and it still did not work. Eventually, she told me to just "walk away and try again later". I ended up having to go to a totally different hotel. I contacted Hotels.com for a refund and it was denied because they state that the hotel doesn't have record of me calling them for assistance. I have now emailed the hotel with a screenshot of the WhatsApp phone call record. Hotels.com unhelpfully explained it was a nonrefundable reservation - but in that case I expect to be able to actually access the capsule. Save yourself the effort and lost money, pay a little more for a professional hotel near the airport, not the capsule.
Stayed 1 night in Sep 2023

2/10 Terrible

Abdul Jameel

Stayed 1 night in Aug 2023

2/10 Terrible

jose

Stayed 1 night in Jun 2023

10/10 Excellent

De Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

8/10 Good

Richard

Liked: Cleanliness
Stayed 1 night in Aug 2020

4/10 Poor

Verified traveler

Business traveler
Disliked: Staff & service, room comfort
Complicated check-in and noisy but decent sleep
You need your phone number to check-in through a screen... but it did not work! The "hotel" doesn't have after-hour customer service, so I ended up calling hotels.com which told me to use a different phone number (never heard before!) as a chek-in code. Why wasn't this included in the confermation email? Moreover: decent hotel pod in a noisy point at the airport (close to the bathroom), and no noise insulation.
Stayed 1 night in Jan 2020

6/10 Okay

Giorgio

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
I stayed twice in a few days. After the first visit I reported some issues. The main one being that the roof panel did not close when I selected that. This means the there was nothing to stop/reduce noise or shut out the light in the terminal building. I received no reply to my report and was allocated the same unit (number 3) the next time and no repairs had been made. There is no pillow just a slight rise in the mattress level where the head goes and I had to use a towel to sleep on. There are no covers and no control of the temperature which is the ambient temperature of the terminal building. I did not realise the Terminals were so far apart and required a bus transfer. There are no signs in the terminal to find the units and a check-out time of 08:00 is too early.
Stayed 1 night in May 2019

8/10 Good

Fredrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
convenient, inexpensive, basic accommodations
Great option for those with an early morning flight. Accommodations are minimal, but sufficient. Location was right next to a public toilet, so relatively convenient. Ear plugs recommended as you have the background airport noise. CHECK-IN was a bit cryptic. You'll need the phone number the reservation was booked with (without the country code, i.e. 10 digits for US numbers) and this will be your code for entry and exit. I had to try two "cabins" before I was able to Check-in, and the error messages were not very helpful. There is 24/7 phone support available (I got in without using that), so while I would recommend ZZZleepandGo in general, you need to be able/prepared to call phone support. [The airport has free wifi, so you can phone if your phone supports e.g., Skype or similar.]
Stayed 1 night in Apr 2019

6/10 Okay

Verified traveler

Stayed 1 night in Mar 2019

6/10 Okay

Marcia

Liked: Property conditions & facilities
Disliked: Staff & service, room comfort
Pack your pillow and blanket.
Wish there was a blanket!
Stayed 1 night in Jan 2019
Response from Fabio Rocchetti on 2019/2/6
Dear Marcia, We're sorry that your stay did not live up to your expectations. The service offered is explained in detail both on the booking platform. Ours is a service for those who have to spend time at the airport for reasons of time or logistics, it is not a traditional hotel. We thank you for sharing your considerations and your experience regarding your stay with us. Best Regards,

8/10 Good

James

Liked: Cleanliness
Very hard mattress and lack of pillow
The pillow was non existent and the ventilation was not good...warm temp
Stayed 1 night in Jan 2019
Response from Fabio Rocchetti on 2019/1/21
We thank you for sharing with us your considerations and your experience regarding your stay at our facility. We always try to offer hospitality and high services in line with the expectations of our customers. In any case, all descriptions regarding the location and equipment of the cabins are highlited during the booking phase. Even if your experience has not been completely positive, I hope to welcome you again as our welcome guest.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
To save money if you travel solo or with close fi
Was last minute option and did work great
Stayed 1 night in Oct 2018
Response from Fabio Rocchetti on 2018/10/23
Dear Guest, Thank you for taking your time to share your experience. We are very happy to hear you had a wonderful stay in our property and enjoyed our service as well as the location. We look forward to welcoming you back again soon! Best regards Fabio Rocchetti Operations manager

2/10 Terrible

ANTONELLA

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Lo schermo non funzionava e non rendeva possibile la gestione interna della cabina. Per spegnere la luce ho dovuto contattare l'assistenza, ma non sono riusciti a risolvere il problema allo schermo. Di conseguenza, per tutta la notte abbiamo avuto il tettuccio aperto e lo schermo in panne. Esperienza terribile e stiamo ancora provando ad ottenere un rimborso. Expedia poco collaborativo.
Stayed 1 night in Mar 2024

2/10 Terrible

Yasuhisa

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
正しいパスワードで解錠できなかった。
Stayed 1 night in Feb 2024

8/10 Good

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un po’ cara, ma molto comoda se non ci sono i mezzi
Stayed 1 night in Oct 2023

2/10 Terrible

Kei

Stayed 1 night in Aug 2023

4/10 Poor

Nikol

Stayed 1 night in Jul 2023

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not recommend at all!
The hotel is self check in. No staff there. I encountered the password issues and the help desk hotline is not 24/7 that I only could stay in the airport without rest. I left message in the official website and no one answer yet. The check in time start at 8 pm, when I found there was no way I could sleep in the hotel it was too late for me to go back city to find the alternative!
Stayed 1 night in Jun 2023

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
O ecrã no interior da cápsula estava avariado, não permitindo desligar as luzes no interior nem fechar o teto, tive que dormir com a luz ligada a noite toda e a ouvir todo o ruído no exterior à cápsula, tendo sido uma noite muito mal dormida.
Stayed 1 night in Jun 2023

6/10 Okay

Dani

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Practic but noisy
It's really practic and good idea this kind of places inside the airport, but in Malpensa is put in a wrong place: noisy, with people messing around during all the night, and also speaking close to your capsule and It's not insonoritzate. Positive thing, is to have a Whatsapp number to resolve your check-in problems.
Stayed 1 night in Mar 2023

6/10 Okay

Maria Carla

Stayed 1 night in Mar 2022

4/10 Poor

Leonardo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Utile se funzionasse
Non funzionava il touch screen interno quindi le poche ore di riposo sperate non sono arrivate perché con la il riflesso in faccia
Stayed 1 night in Mar 2022

2/10 Terrible

Francine

Disliked: Staff & service, property conditions & facilities, room comfort
As cápsulas não estão em funcionamento, em virtude da pandemia. Reservei, paguei e não usufruí.
Stayed 1 night in Jul 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comodissimo con un volo al mattino presto. La capsula é spazioso e il letto non é male
Stayed 1 night in Dec 2019

2/10 Terrible

Luis

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
PESIMA ELECCION
Fatal. Ubicación bulliciosa, fue imposible dormir. Calor excesivo dentro de la cápsula. No lo recomiendo a nadie.
Stayed 1 night in Oct 2019

4/10 Poor

letteria antonia

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

6/10 Okay

Yoshinori

Liked: Cleanliness
英語かイタリア語でのやり取りができないならチェックインできないリスクあり
チェックインのやり方のメールが来るとのことだったが最後まで知らされなかった。入口で画面に従って携帯の番号を入れたが認識されずスタッフに電話で連絡したところHotels.comを通した予約だどたまに起こることらしく代わりの番号を教えてもらい漸く入れた。あと深夜に近くで床の張替え作業をしていて非常にうるさかった。
Stayed 1 night in Jul 2019

8/10 Good

종훈

Liked: Cleanliness, property conditions & facilities, room comfort
이른아침 비행일정 있는 사람에게 추천
아침일찍 비행기라 노숙보단 캡슐호텔이 나을거같아서 예약했는데 시끄러운거 말곤 좋음. 짐 안전하게 보관 할 수있다는 것이 가장 좋음. 위치는 체크인카운터1-3가는길에있음. 숙박당일 메일로 체크인-아웃 하는 법 알려줌. 새벽에 중앙역에서 오기 그렇다 하는 사람들에게 추천함.
Stayed 1 night in May 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2019

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, room comfort
設備と値段が合っていない
他の人が記載している通り、とても分かりにくい場所にある。詳しく書くと、ターミナル1(出発階)のチェックイン4の近くにあるカフェの奥の通路(チェックイン1〜3 への通路)にある。トイレは真横。シャワーなし。 チェックイン後も何度も出入りは可能だが、チェックアウトをし忘れると罰金。隣の部屋の人の声が全部丸聞こえ。空調がずっとONで、調整不可なので、とても寒くて寝られなかった。当時の外気温は0度。掛け布団ないなら、せめて空調調整させてほしい。 セキュリティのある壁付きベンチという感じ、そのわりには値段が高い。 チェックインが深夜だったので、どうやるのか不安で確認メールを送ったが「前日にメール送るのでそれを見ろ」と返信来ただけでなにも説明なし。案の定メールも来ず。チェックインは、予約時の自分の番号だった。イタリアは夜のシャトルバスは時間通りに来ないので、離れたホテルに行くよりは良いが、深夜便or早朝便の人以外にはオススメしない。 It's in a very confusing place, as described by others. And there is no explanation about how to check-in etc. The location is in the aisle in the back of the cafe (passage to check-in 1 to 3) near the check in 4 of Terminal 1 (departure floor). The toilet is right beside. There is neither a comforter nor a shower. You can in and out again after check-in. enter the reservation number. The voice of the person in the next room can be heard well. The air conditioning was on all the time, so I couldn't adjust it, so it was very cold and I couldn't sleep. The outside temperature at that time was 0 degrees. If there is no comforter, let me at least adjust the air conditioning. It feels like a walled bench with security, but it's expensive. As check-in was at midnight, I sent a confirmation e-mailabout how to do it, but I received a reply saying, "Look at it as I sent an e-mail the day before." No explanation. I didn't even get a definite email. I don't recommend it for people other than late-night flights or early-morning flights.
Stayed 1 night in Apr 2019

6/10 Okay

yoshiharu

Liked: Cleanliness, staff & service, property conditions & facilities
Hotels.comの対応に気をつけて。
チェックインは決められた部屋番号の端末に自分の携帯の番号を入力して、パスポートをスキャンして終わりです。予約時に適当な携帯番号を入力していたら大変な事になったでしょう。Hotels.comはこの施設に関しては何もしてくれないので、気をつけましょう。自分で対応しろと言われます。私は、何も知らないまま、行きました。公衆電話がたくさんあるので電話できました。１€で電話できます。何枚かもっていた方が良いでしょう。とても親切でゆっくり英語を話してくれたので、問題なくチェックインできました。後の詳しい事は中のタッチパネルで問題解決できます。Wi-Fiは良いです。
Stayed 1 night in Apr 2019

8/10 Good

felice

Liked: Cleanliness, staff & service, property conditions & facilities
notte in aeroporto
soluzione originale per chi viaggia da solo e deve trascorrere la notte a Malpensa senza spostarsi .. ( in taxi visti gli orari di atterraggio e ripartenza)..
Stayed 1 night in Jan 2019
Response from Fabio Rocchetti on 2019/1/23
La ringraziamo per aver condiviso con noi la Sua esperienza. Ci rende molto contenti sapere che ha apprezzato il Suo soggiorno presso la nostra struttura, la soddisfazione dei nostri ospiti è il nostro primo obiettivo e sapere di averLe lasciato un buon ricordo è per noi davvero importante! Speriamo di poterla accogliere nuovamente.

8/10 Good

Monica, Mexico

Liked: Cleanliness
No hubo alguien que me pudiera apoyar y cambiaron mi hora de entrada sin yo saber
Stayed 1 night in Oct 2018
Response from Fabio Rocchetti on 2018/11/15
Estimada Monica, Gracias por su critica. La aprobación de nuestros huéspedes es muy importante para nosotros. Trabajamos a diario para evitar que nuestros huéspedes estén sin asistencia, para esto les aseguramos una línea telefónica 24/24 a través de la cual puede dirigirse. Esperamos recibirla nuevamente en el futuro.

4/10 Poor

Federica, Monopoli

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Comodo perché si è in aeroporto ma...
Parto dal presupposto che il ragazzo che mi ha seguito per telefono per fare il check in è stato meraviglioso, gentile,cortese. Ma la camera parliamone: nella descrizione c'era scritto che era insonorizzata e che al massimo si poteva percepire qualche lieve rumore e invece si sentiva qualsiasi cosa,dai passi di chi camminava fuori al signore della capsula affianco che si girava nel letto..letto senza nemmeno un cuscino o anche un plaid poggiato su... Carina la cromoterapia, il volume dello schermo non andava e non ho potuto guardare l'intrattenimento e per i rumori non ho chiuso occhio. Per cui in sostanza 50 euro per essere in aeroporto e non dormire non lo consiglio a nessuno,tanto vale che fossi rimasta sulle sedie della sala d'attesa! Mai più,soldi davvero buttati!
Stayed 1 night in Jun 2018
Response from ZzzleepandGo on 2018/6/26
Gentile Federica, La ringraziamo in primo luogo per aver condiviso con noi le Sue considerazioni e la Sua esperienza relativa al suo soggiorno presso la nostra struttura. A questo proposito, La volevo ringraziare per l'elogio al nostro personale sempre disponibile e cortese 24 ore su 24 cercando di offrire sempre ospitalità e servizi elevati in linea con le aspettative dei nostri clienti. In ogni caso, in tutte le descrizioni delle nostre unità per il riposo è descritto che non sono fornite di coperta e che si possono percepire rumori provenienti dall'esterno. Anche se la sua esperienza non è stata del tutto positiva, spero di poterla accogliere nuovamente quale nostra gradita ospite. Cordiali saluti, Fabio Rocchetti Operations Manager ZzzleepandGo