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Reviews of Residence Le Groane

Residence Le Groane
Via Vittorio Veneto n. 111, Garbagnate Milanese, Italia

Reviews

5.8
Rating 10 - Excellent. 4 out of 27 reviews" "
Rating 8 - Good. 8 out of 27 reviews" "
Rating 6 - Okay. 5 out of 27 reviews" "
Rating 4 - Poor. 1 out of 27 reviews" "
Rating 2 - Terrible. 9 out of 27 reviews" "

6.2/10

Cleanliness

5.2/10

Staff & service

5.0/10

Amenities

6.0/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

10/10 Excellent

Gennaro

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal overnight stop.
Ideal for an overnight stop while travelling. Easy parking and close to motorway. Spacious apartment for 5 people. Restaurants nearby including McDonalds. The only problem was that we were told about the 25 Euro cleaning charge AFTER we booked the room. (However, we are not sure whether we ended up paying it or not).
Stayed 1 night in Aug 2019
Response from Residence Le Groane on 2019/9/12
Dear, Thank you for the wonderful review; We hope to see you soon again Best regards,

2/10 Terrible

Harold

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible experience
I paid for a room with queen bed , a single bed and a sofa cama and when I got there It was only 4 single ( smaller than single) beds. Furthermore, it did say it have free parking and it is not true. They asked to pay 8 € per day. Another bad thing, it did not say anywhere on the page that it does not have air conditioning,so they wanted me to pay an extra Charge of 5 € per day. When I try to call the person in charge, she told me she could not do nothing because her boss was on vacation. I tried to call again and turned off her phone so nonbody were answering. It has been a bad experience not only with this apartment but also with Hotels.com
Stayed 2 nights in Aug 2019

8/10 Good

Mahdi

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The staff in very rude
Stayed 2 nights in Aug 2019
Response from Residence Le Groane on 2019/9/27
Dear thank you for the review Best regards,

8/10 Good

armstrong

Traveled with family
Liked: Staff & service
Stayed 6 nights in Jul 2019
Response from Residence Le Groane on 2019/9/27
Dear thank you for the review Best regards,

6/10 Okay

AMUR

Traveled with group
Liked: Cleanliness
Disliked: Staff & service
Not that good
Not that match good. The ac not cool
Stayed 1 night in Jul 2019

6/10 Okay

S

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Bad experience. Do Not Book
Not a very pleasant exoerience there at all. We arrived slightly earlier and wondered about check in. There is no reception so we had to spend 30 mins trying to ring an italian number and when we finally got through the lady spoke only Italian (which is fine but if you are advertising a hotel on many english websites at least have 1 memver that speaks english or a whatsapp number so we could text and translate). She was no help and we were waiting till 4:30 to check in when the check in time on the website was in fact 4, in Italian summer heat this was frustrating. The Wifi didnt work and there was no air conditioning. When checking out there was a certain time the downstairs office was open and when we got there at that time to check out, the man in charge wasnt available. We waited from 9-10 to hand in the key and he still didnt arrive. In frustation and time constraints we had to give the key to another resident who lived there to pass on. DO NOT GO TO THIS HOTEL / APPARTMENT. If at all possible stay in a nicer hotel and consider paying more for a better experience.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Jul 2019

2/10 Terrible

Philipp, Troisdorf

Business traveler
Disliked: Amenities, property conditions & facilities
Wäsche wird im Vorraum getrocknet, nur Immigranten.
Stayed 3 nights in Feb 2024

8/10 Good

Vincent

Traveled with family
Liked: Cleanliness, room comfort
Service moyen, voir nul... locaux OK
Le séjour commence mal parce que nous sommes arrivés après 22h. Bien que nous ayons avisé et accepté de payer les pénalités, il n'y avait personne pour nous accueillir. Nous avons dormi dans la voitures avec les enfants en attendant le matin. Pour reste le séjours c'est bien passé. L’appartement était agréable, avec une énorme terrasse.
Stayed 10 nights in Aug 2023

2/10 Terrible

Tony

Traveled with family and small children, Traveled with partner
Disliked: Property conditions & facilities
Impersonnel et sans accueil. On se croirait dans une cité ! Pas d’intérêts du tout
Stayed 1 night in Aug 2023

6/10 Okay

Antoine

Traveled with group
Liked: Cleanliness
Voiture vandalisée en face de la résidence le graine Nous sommes les quatrième de la semaine a avoir été visité ils ont tout cassé et volé
Stayed 1 night in Jun 2022

2/10 Terrible

gennaro

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Personale scortese, molto sporco!
22 e 02 minuti e ci hanno fatto fare il check-in lasciandogli le chiavi all’interno di un contatore dell’acqua, quando aperto l’appartamento abbiamo trovato i fuochi sport dissi, i copriletti macchiati tutti e quattro. Ho chiamato al signor Giorgio e ho chiesto A sostituire i copriletti, la sua risposta è stata questa: a me chi me lo paga l’ora di lavoro che lei mi sta disturbando a telefono in quanto dovevo chiamare al mattino… Lavorare come facevo a chiamare al mattino? Non avendo ancora visto l’appartamento? Comunque sconsiglio questo posto
Stayed 8 nights in Nov 2019

6/10 Okay

FRANCISCO JAVIER

Traveled with group
Disliked: Cleanliness
Stayed 4 nights in Nov 2019

8/10 Good

michele

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2019

8/10 Good

Gianluca

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Esperienza positiva
L'esperienza è stata positiva. L'appartamento offriva il necessario, carino, sistemato, abbastanza pulito. I gestori gentili e disponibili per le varie esigenze
Stayed 3 nights in Oct 2019
Response from Residence Le Groane on 2019/11/21
Buonasera, la ringraziamo molto per la Sua recensione, e speriamo di averla nuovamente come nostro ospite Cordiali saluti

10/10 Excellent

Zulfikari

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super genial gerne wider
Wen ich wider Buchen in der Nähe von Milano sicher ich nehmen disse Apartments wider für Familie perfekt
Stayed 1 night in Oct 2019
Response from Residence Le Groane on 2019/11/6
Dear, thank you so much for the beautiful review! We hope to see you and your family in our structure as soon as possible

2/10 Terrible

Alejandro

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
El peor luga
La peor experiencia. Nunca me contestaron por teléfono para avisar que tenía un retraso y al llegar al lugar nadie me atendió, simplemente no pude usarlo. Me dejaron en la calle a media noche con toda mi familia cantados después de un largo viaje y nadie se hace responsable
Stayed 1 night in Oct 2019

8/10 Good

Verified traveler

Stayed 5 nights in Oct 2019
Response from Residence Le Groane on 2019/10/8
Dear, thank you for the positive response

2/10 Terrible

Roberto

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Residence Le Groane on 2019/10/6
Residence Le Groane

2/10 Terrible

Raymond

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Dit verblijf niet boeken! Voorkom teleurstelling!!
Geen receptie aanwezig bij het appartement. Bij aankomst rond 17:00 volgens de berichtgeving een lokaal nummer gebeld van het kantoor. De dame die ik aan de lijn kreeg sprak helaas alleen Italiaans en ik kon haar niet duidelijk maken dat ik wilde inchecken. Vervolgens kwam er een meneer mijn kant uit en beduide mij dat hij zou bellen met het kantoor. Ook deze meneer sprak geen Engels. Uiteindelijk bleek hij de persoon te zijn waarbij we moesten inchecken. Hierbij wilde hij een kopie van onze paspoorten maken. Ik wilde hem duidelijk maken dat ik dit niet wilde in verband met fraude, maar voordat ik het wist had hij al een foto gemaakt. Toen ik aangaf dat ik hier niet blij mee was smeet hij de paspoorten op de tafel en maakte mij duidelijk dat ik het dan maar verder zelf uit moest zoeken. Een andere medewerker die ook in het kantoor aanwezig was sprak hem daar op aan en ik begreep eruit (ik spreek geen Italiaans) dat zij het totaal niet eens was met zijn gedrag. Ik heb op dat moment geprobeerd Hotels.com telefonisch te benaderen, maar voordat ik contact had kwam hij er alweer aanlopen en beduide mij dat ik weer naar binnen moest komen. Uiteindelijk besloten toch maar een foto van het andere paspoort laten maken. Hierna kregen wij de sleutel van het appartement. Het appartementen complex is erg gehorig en wordt ook bewoond door lokale bevolking. Wij hebben last gehad van schreeuwende ruziënde buren en blaffende honden.
Stayed 4 nights in Sep 2019
Response from Residence Le Groane on 2019/9/27
Dear, thank you for your response. Best regards,

6/10 Okay

Edi, Albania

Traveled with group
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Una buona strutura perche e' nuova, le pulizie lasciavano desiderare, non hano cambiatio ninte in 4 giorni... E' lascensore non funzionava, dal primo giorno...e non l'hano agiustato per niente in 4 giorni...
Stayed 3 nights in Sep 2019
Response from Residence Le Groane on 2019/9/14
Buongiorno, la ringraziamo per aver recensito la ns struttura; Purtroppo per quanto riguarda l'ascensore, abbiamo fatto un'infinità di chiamate alla ditta manutentrice ogni giorno; mi spiace che l'abbiano prese in considerazione solo dopo un po' di tempo. Per quanto riguarda la pulizia, infatti, nella descrizione degli appartamenti non viene comunicato un cambio ogni giorno, si può però richiedere in accordo con la struttura e soddisfare le Vs esigenze. Faremo sicuramente tesoro della Sua recensione in modo da poterci migliorare e averla nuovamente come ns ospite. Cordiali saluti

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Meraviglioso
Siamo qui in famiglia (4 persone) in un delizioso appartamentino con giardino, siamo arrivati molto prima dell'orario previsto(alle 10.00 circa), non volevo telefonare poiché avevo letto un'altra recensione dove si diceva che non avrebbe risposto nessuno fino alle 16.00 e invece ho chiamato, è venuto ad accoglierci il Signor Giorgio dopo nemmeno 2 minuti, una persona gentilissima che ci ha messo a disposizione la casa, bella e pulita.. Paese tranquillo e verde. Lo consiglio vivamente specie a chi viaggia in auto.
Stayed 3 nights in Aug 2019
Response from Residence Le Groane on 2019/9/14
Buongiorno, la ringraziamo per l'ottima recensione; Speriamo di averla nuovamente come ns ospite! Cordiali saluti

2/10 Terrible

Yulika

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Impossible de contacter qui que ce soit..... Dormi dans la voiture avec mon mari et nos trois enfants.............. J'ai fait une demande de remboursement( j'estime que c'est un minimum) mais toujours pas de suite!!!! Ça nous laisse un souvenir pas très agréable pour la fin de nos vacances.
Stayed 1 night in Aug 2019
Response from Residence Le Groane on 2019/10/4
Residence Le Groane

2/10 Terrible

PICLAI

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Séjour de galère
Non mon séjour était négatif c’est le pire des séjours que je n’ai jamais rencontré au monde
Stayed 1 night in Aug 2019
Response from Residence Le Groane on 2019/10/2
Dear, Why this bad experience? Could you tell us something more about your thought? Best regards

8/10 Good

Bakytbek

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2019

4/10 Poor

Verified traveler

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
rispondono al telefono solo dalle 16. non sai con chi comunicare fino a quell'orario. non esiste reception in loco se non la signora delle pulizie che si trova nell'ufficio vendite sottostante agli appartamenti, ma che, finchè nessuno telefonicamente ti indirizza lì, non sai che uffici possano essere. sono rimasta 40 minuti ad attendere al freddo e al vento che arrivasse qualcuno per il check in...solo con la seconda conversazione mi hanno indirizzato agli uffici sopra citati, dove il check in lo ha fatto la signora delle pulizie: domanda? non potevano mandarmi subito da lei invece che farmi raffreddare per 40 minuti? mi consegna un appartamento che non era quello prenotato dal sito...torno dalla signora e chiedo quello prenotato (con letto matrimoniale anziche con i lettini singolo). mi risponde che non può, poichè ho già utilizzato il bagno (assurdo!)...solo dopo mia insistenza chiama qualcuno per accordarmi il cambio, dopo averle dimostrato da cellulare che non era quello l'appartamento che avevo prenotato. Pessima esperienza.
Stayed 1 night in Feb 2019

8/10 Good

Daniele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comodo
L'appartamento confortevole si trova in una zona tranquilla. Utilizzato solo per dormire.
Stayed 5 nights in Oct 2018