This hotel is gorgeous and conveniently located near Newport at half the price of Newport hotels. The staff that greeted us upon entering clearly should not work in hospitality. The woman who checked us in on April 5, 2025 did not want to be bothered. She asked for a credit card for incidentals and said my card would not be charged but as soon as I got to my room, my card was charged. When I asked her about it, she said the charge will come off after my stay. 5-7 business days later. She shouldn't have said it wouldn't charge in the first place. The gentleman who worked in the afternoon was so nice. He offered us a microwave, kettle, and to remove our trash before we got back to our room in the evening. When we checked out, we saw the same lady that checked us in and she was still in the same "I can't be bothered" attitude. She doesn't smile, no pleasantries, nothing. Just having a bad weekend at our expense. I love the hotel but not enough to have her work the check-in/out desk.