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Reviews of Microtel Inn & Suites by Wyndham Middletown

2 out of 5
Microtel Inn & Suites by Wyndham Middletown
19 Crystal Run Crossing, Middletown, NY

Reviews

7.2

Good

Rating 10 - Excellent. 292 out of 1000 reviews" "
Rating 8 - Good. 308 out of 1000 reviews" "
Rating 6 - Okay. 177 out of 1000 reviews" "
Rating 4 - Poor. 123 out of 1000 reviews" "
Rating 2 - Terrible. 100 out of 1000 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Suzanne

Liked: Staff & service, amenities, property conditions & facilities
Breakfast was nce
Stayed 1 night in Apr 2024
Response from Frank; Front Office Manager on 2024/4/30
Dear Guest; Thank you for your comments and feedback we really appreciate them. Thank you for staying with us!

10/10 Excellent

Bobbie

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Frank; Front Office Manager on 2024/4/26
Dear Guest; Thank you for your comments and feedback. We really appreciate them. Thank you for staying with us!

8/10 Good

Madelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Frank; Front Office Manager on 2024/4/22
Dear Guest; Thank you for your comments and feedback we really appreciate them. Thank you for staying with us!

2/10 Terrible

Kimberly

Traveled with partner
Disliked: Property conditions & facilities
.
Stayed 2 nights in Apr 2024
Response from Frank; Front Office Manager on 2024/4/22
Dear Guest; We are sorry that your stay was unsatisfactory. We appreciate your comments and feedback. We will work harder to ensure a completely satisfactory stay.

10/10 Excellent

Therline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Frank; Front Office Manager on 2024/4/22
Dear Guest; Thank you for your comments and feedback we really appreciate them. Thank you for staying with us!

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Frank; Front Office Manager on 2024/4/20
Dear Guest; Thank you for your comments and feedback we really appreciate them. Thank you for staying with us!

10/10 Excellent

Bobbie

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Apr 2024
Response from Frank; Front Office Manager on 2024/4/18
Dear Guest; Thank you for your comments and feedback we really appreciate them. Thank you for staying with us!

6/10 Okay

thomas

Stayed 1 night in Apr 2024
Response from Frank; Front Office Manager on 2024/4/15
Dear Guest; Thank you for your comments and feedback. We really appreciate them. We are sorry that your stay was not completely satisfactory. We will work harder to ensure a completely satisfactory stay.

10/10 Excellent

Rosemary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was incredible!
Stayed 1 night in Apr 2024
Response from Frank; Front Office Manager on 2024/4/15
Dear Guest; Thank you for your comments and feedback. We really appreciate them. Thank you for staying with us!

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything looks good 👍 staff amazing very helpful
Stayed 1 night in Apr 2024
Response from Frank; Front Office Manager on 2024/4/15
Dear Guest; Thank you for your comments and feedback. We really appreciate them! Thank you for staying with us!

10/10 Excellent

Jane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and helpful. We did use the business hub and that was very convenient.
Stayed 3 nights in Apr 2024
Response from Frank; Front Office Manager on 2024/4/15
Dear Guest; We are glad the business hub was convenient. Thank you for your comments and feedback, we really appreciate them. Thank you for staying with us.

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Girl at the front desk was excellent! Easy and easy out to the highway
Stayed 1 night in Apr 2024
Response from kristine on 2024/4/13
Thank you for staying with us and for your feedback.

2/10 Terrible

Shaquille

Stayed 1 night in Apr 2024
Response from Frank; Front Office Manager on 2024/4/26
Dear Guest; We are sorry that your stay was unsatisfactory. We appreciate your comments and feedback. We will work harder in order to ensure a completely satisfactory stay.

4/10 Poor

Shanalyn

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The common areas are pretty. But the rooms are in serious need of painting and updating. We asked to be switched from our first room which had a broken shower head and bathroom fan and felt dingy. The staff was friendly and happy to accommodate however the second room didn’t feel much better. Not worth the money and I wouldn’t stay again.
Stayed 3 nights in Mar 2024
Response from Frank; Front Office Manager on 2024/4/3
Dear Guest; We are sorry that your stay was not satisfactory. We appreciate your comments and feedback and will pass along to building and design. Thank you for stay with us.

2/10 Terrible

Meghan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kristine on 2024/3/30
Thank you for staying with us and for your feedback.

10/10 Excellent

francis

Liked: Cleanliness, staff & service, property conditions & facilities
The staff are super friendly and extremely accommodating!
Stayed 1 night in Mar 2024
Response from Kristine on 2024/3/29
Thank you for staying with us and for your feedback. I will pass this message along to my staff and I'm sure they will be pleased to hear it. Thank you. We hope you have a Happy Easter.

10/10 Excellent

thomas

Stayed 1 night in Mar 2024
Response from Frank; Front Office Manager on 2024/4/17
Dear Guest; Thank you for your comments and feedback we really appreciate them. Thank you for staying with us!

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Frank; Front Office Manager on 2024/3/24
Dear Guest; Thank you for your comments and feedback. We really appreciate them! Thank you for staying with us!

6/10 Okay

Nfn, Wappingers falls

Property needs to be updated!
Stayed 5 nights in Mar 2024
Response from Frank; Front Office Manager on 2024/3/15
Dear Guest; We are sorry that your stay was not completely satisfactory. We really appreciate your comments and feedback and will pass along your comments to building and design. Thank you for staying with us!!

10/10 Excellent

Leroy

Liked: Cleanliness, staff & service
Quiet
Stayed 1 night in Mar 2024
Response from Frank; Front Office Manager on 2024/3/15
Dear Guest; We really appreciate your comments and feedback. Thank you for staying with us!

8/10 Good

thomas

Liked: Cleanliness, staff & service
Could use updates
Stayed 1 night in Feb 2024
Response from Kristine on 2024/3/1
Thank you for staying with us and for your feedback.

2/10 Terrible

Paula

Traveled with family
I will never stay at microtel again. It was worst stay I ever experienced. I left a day early. I do not recommend that anyone should stay at the microtel in Middletown NY
Stayed 4 nights in Feb 2024
Response from Kristine on 2024/2/11
Thank you for staying with us and for your feedback.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Late check in but great service
Stayed 1 night in Jan 2024
Response from Kristine on 2024/2/11
Thank you for staying with us and for your feedback.

10/10 Excellent

William

Stayed 1 night in Jan 2024
Response from Kristine on 2024/2/11
Thank you for staying with us and for your feedback.

2/10 Terrible

Joseph

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Good location. Place is in need of updating. Very noisy, need a deep cleaning. Stayed for three days, and beds were never changed or made. Trash can emptied only after request was made. Will not be back.
Stayed 3 nights in Jan 2024
Response from Kristine on 2024/1/29
Thank you for staying with us and for your feedback. I will be sharing this with the staff to help make improvements.

10/10 Excellent

Rosalinda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was so great .. got stuck from a snow storm and they waived my early check in fee .. I was traveling from out of state and I was so exhausted,. I was so grateful!! my room was ready and so clean and all my amenities was in place .. thank you ,, I will stay there again during my travels.
Stayed 1 night in Jan 2024
Response from Kristine on 2024/1/29
Thank you for staying with us and for feedback. If you are ever in the area, we hope you stay with us again.

8/10 Good

Sheedley Sclandayna

Stayed 2 nights in Jan 2024
Response from Frank; Front Office Manager on 2024/3/24
Dear Guest; Thank you for your comments and feedback. We really appreciate them. Thank you for staying with us!

4/10 Poor

Anna

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Not clean. First room I was given wasn’t even made up. Second room the bathroom sink didn’t drain
Stayed 1 night in Jan 2024
Response from Kristine on 2024/1/29
thank you for staying with us and for your feedback.

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean. The staff was amazing. Perfect for the functions I had to attend.
Stayed 2 nights in Jan 2024
Response from Kristine on 2024/1/29
Thank you for staying with us and for your feedback.

8/10 Good

Sita

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Kristine on 2024/2/11
Thank you for staying with us and for your feedback.

6/10 Okay

Sam

Disliked: Property conditions & facilities
The place is just "ok." It gets the job done...
Stayed 4 nights in Dec 2023
Response from Kristine on 2024/1/29
Thank you for staying with us and for your feedback.

6/10 Okay

Edward

Traveled with family
Bathroom needs a up grade. Toilet paper holder falling off wall. Also spot painting looks unsightly.
Stayed 1 night in Jan 2024
Response from Kristine on 2024/1/29
Thank you for staying with us and your feedback.

8/10 Good

Monica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was spacious clean and quiet. Front desk was helpful and friendly.
Stayed 2 nights in Dec 2023
Response from Frank; Front Office Manager on 2023/12/31
Dear Guest; Thank you for your comments and feedback we really appreciate them. Thank you for staying with us!

2/10 Terrible

Jonah

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
We found bed bugs in our room, which forced us to check out early and get a room at a different more expensive hotel.
Stayed 3 nights in Dec 2023
Response from Frank; Front Office Manager on 2023/12/31
Dear Guest; We are very sorry that your stay was unsatisfactory. We employ a pest control program and will consult with them and housekeeping to address this situation. We conferred with Expedia to refund your stay balance.

6/10 Okay

Peter

Stayed 3 nights in Dec 2023
Response from Kristine on 2024/1/29
Thank you for staying with us and for your feedback.

10/10 Excellent

ROGER, Charlottesville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Frank; Front Office Manager on 2023/12/31
Dear Guest; Thank you for your comments and feedback. We really appreciate them. Thank you for staying with us!

8/10 Good

Nelly, McPherson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from kristine on 2023/12/15
Thank you for staying with us and for your feedback. We wish you and your family a Happy Holidays.

2/10 Terrible

Nathan

Business traveler
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Was never told it was a smoking facility and cigarette and weed odor could be noticed in room. Advised front desk staff only to be told to stay somewhere else next time
Stayed 1 night in Dec 2023
Response from kristine on 2023/12/15
We are not a smoking facility, and I am sorry you had this experience here. I will speak to my front desk staff about the answer you were given as that is unacceptable and should never have occurred. Happy Holidays to you and your family.

10/10 Excellent

Damion

Liked: Property conditions & facilities, room comfort
Solo
Best value for the buck. The breakfast was on point and very filling.
Stayed 1 night in Dec 2023
Response from kristine on 2023/12/15
Thank you for staying with us and for your feedback. We wish you and your family a Happy Holidays.

10/10 Excellent

Jan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from kristine on 2023/12/15
Thank you for staying with us and for your feedback. We wish you and your family a Happy Holidays

8/10 Good

Alex

Stayed 1 night in Dec 2023
Response from kristine on 2023/12/15
Thank you for staying with us and for your feedback. We wish you and your family a Happy Holidays.

8/10 Good

Jordan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only complaint was the Tv was really dark, and in a weird angle. Made it weird to watch
Stayed 2 nights in Dec 2023
Response from kristine on 2023/12/10
Thank you for staying with us and for your review.

10/10 Excellent

Tania

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a nice stay. Very quiet easy check in!
Stayed 2 nights in Dec 2023
Response from kristine on 2023/12/10
Thank you for staying with us and for your review.

6/10 Okay

James

Disliked: Cleanliness
Walls
The staff was good at the desk. The one thing is the hotel needs updates and cleaning.
Stayed 1 night in Dec 2023
Response from kristine on 2023/12/10
Thank you for staying with us and for your review.

10/10 Excellent

Madelyn, Brooklyn

Stayed 1 night in Dec 2023
Response from Frank; Front Office Manager on 2023/12/31
Dear Guest; Thank you for your comments and feedback. We really appreciate them. Thank you for staying with us!

2/10 Terrible

Luiz Fernando

Disliked: Cleanliness
Stayed 1 night in Dec 2023
Response from kristine on 2023/12/10
Thank you for staying with us and for your review.

2/10 Terrible

Jessica

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from kristine on 2023/12/10
Thank you for staying with us and for your review.

4/10 Poor

Melvin

Stayed 2 nights in Nov 2023
Response from kristine on 2023/12/10
Thank you for staying with us and for your review.

4/10 Poor

Mustafa, Mugla

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
we made our reservation months prior to our arrival but due to the crowd hotel has assigned as a disability room and did not change no matter how many times we ask them. There is a TV in the room but none of the channels were working. we insist to move to an other room, they changed it but the room has bugs all over the place and there is not a single utility in the room. i highly suggest you to book an other hotel if you want to have decent vacation.
Stayed 3 nights in Nov 2023
Response from kristine on 2023/12/10
Thank you for staying with us and for your review.

6/10 Okay

Danielle

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I came to Middletown to visit family for the holidays. The price of my stay was decent but I was disappointed with the cleanliness and condition of the inn.
Stayed 4 nights in Nov 2023
Response from Frank; Front Office Manager on 2023/12/1
Dear Guest; We are sorry that your stay was not completely satisfactory. We appreciate your comments and feedback. We will review your comments with the housekeeping supervisor.