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Reviews of Norman's Hotel and Dining

3 out of 5
Norman's Hotel and Dining
6770 Collins Ave, Miami Beach, FL

Reviews

6.8
Rating 10 - Excellent. 41 out of 160 reviews" "
Rating 8 - Good. 44 out of 160 reviews" "
Rating 6 - Okay. 30 out of 160 reviews" "
Rating 4 - Poor. 13 out of 160 reviews" "
Rating 2 - Terrible. 32 out of 160 reviews" "

7.2/10

Cleanliness

7.2/10

Staff & service

6.2/10

Amenities

6.4/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

10/10 Excellent

Kristal

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely loveddddd staying here ! It was super convenient. My friends and I didn't have a car when we went so we loved that there’s a supermarket, liquor store and plenty of food choices in the area. Not to mention that the beach is across the street. The only minor complaint I can say is that communication with the staff during the stay was a bit off. We were required to text staff if we needed something and I literally never got a response. But this didn’t bother us as much because we were pleased with absolutely everything else. The room was super cute and spacious, wifi and peaceful. We loved that there was a cute bar/ restaurant right downstairs and they closed pretty late. We will definitely be staying there again!
Stayed 2 nights in Apr 2024

8/10 Good

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Although the property itself was good, communication was not. I wanted to pick up my keys 15 minutes early. I messaged Matteo multiple times about this, and got no response. This caused a lot of needless stress!
Stayed 2 nights in Apr 2024

2/10 Terrible

Maria

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pictures on Expedia are not what the place looks like in person. Theres bes bugs in room 6 and 8
Stayed 4 nights in Apr 2024

4/10 Poor

Sakile

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My room had mold in it. The hotel seemed like it hadn’t been unkept in 25 years. The paint was stripping, the chairs were ripped and old, the shower head was dirty and had a lot of buildup, the toilet seat were old and chipped, the doors were old. The receptionist was never there in the evenings and when I called no one answered. The wifi kept cutting out. Honestly the only good thing was that it’s in a nice area where everything is accessible but the hotel itself needs a lot of work.
Stayed 2 nights in Apr 2024

6/10 Okay

Tina

Traveled with family
Liked: Cleanliness
There was no front desk clerk. The codes to get into the room were incorrect.
Stayed 1 night in Mar 2024

4/10 Poor

VIJAYA, Mason

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Davron

Normally for the price
Stayed 1 night in Mar 2024

6/10 Okay

Candy

Traveled with family
Disliked: Cleanliness, property conditions & facilities
I had to keep asking for towels and the doors were not secure at all
Stayed 5 nights in Mar 2024

10/10 Excellent

Edna, Brooklyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to the beach
Stayed 3 nights in Mar 2024

10/10 Excellent

Jairo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place!
Stayed 3 nights in Mar 2024

8/10 Good

Cerys

Liked: Cleanliness, staff & service, amenities
Good location to beach, dining and supermarket
Stayed 4 nights in Feb 2024

8/10 Good

Patrick, Rochester

Stayed 4 nights in Feb 2024

10/10 Excellent

McKenzie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

2/10 Terrible

FABIO D

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2024

4/10 Poor

Viviana

Traveled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
THE NORMA HOTEL SAID,u have to paid $20daily and get the pass ticket ,from the bar, the ticket. I bought the pass at 4am and at 8am they town my car. The onwner wants me to paid $579. Cause the ticket siad from 6pm-6am. But at the bar told ypu you can park before 6pm. The hotel doesn't have any parking lot, you can park foe free until 6am. Cause after 6am all the rest. Open thier door. The hotel send me to a wrong location to 2 lpok for my card, and paid $56. Cab...went to another lpcation for $44.more..and the hotel didn't payment us anything. Is a trap for the tourist. Be carefull ans have fun...
Stayed 5 nights in Jan 2024

2/10 Terrible

Cornelia

Stayed 6 nights in Feb 2024

8/10 Good

Nicolás

Stayed 4 nights in Jan 2024

2/10 Terrible

Niccolo

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Not what i rented. TV does.not work. No internet.
Stayed 1 night in Jan 2024

10/10 Excellent

Michael

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing time! Great rooms
Stayed 4 nights in Dec 2023

2/10 Terrible

Adriana

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Here is my complete and honest review whatever you do do not let yourself be fooled by this disgusting place. Our place looked nothing like the pictures for the first hour that we got there. We had zero running water the water the drains stink, so bad are the foam of the bed was falling apart. It had holes that were patched up Mold everywhere. And I am only leaving this review because we did try to resolve this issue. We were up late night trying to get a hold of someone to speak to the front desk has a phone number to text in case you need something we texted we called we even left a voicemail. I even messaged the Manager through the Expedia app and it seems like nothing got through. We had no other option to stay the night at this place. As soon as daylight came about we left it was probably like 5 AM that we got up got our stuff together and we left that place The night before we did attempt to call Expedia and let them know what our issues were. The girl only wanted to help us book another place and of course we would have to pay for this place. They did not care that we were not safe at that location. She also offered to contact the manager but because we were feeling so unsafe I didn’t go that route. We didn’t want them to call the manager while we were still at the hotel. We wanted to leave we do have pictures of this location and videos. Whatever you do, do not stay there.
Stayed 6 nights in Dec 2023

8/10 Good

Alejandra

Traveled with partner
Liked: Cleanliness, staff & service
Stayed 4 nights in Dec 2023

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would not recommend.
This was by far the worst experience I ever had with a hotel. I booked a room in advance arrived in town at 11:00pm and was told the owner cancelled the stay with no reason. There’s no true hotel staff in the evening so the restaurant manager was trying to assist to no avail. I was in town for work during Art Basel. There were so few hotels left available. I was lucky to get a place to stay. I would not recommend wildly unprofessional and not a dependable accommodation at all.
Stayed 4 nights in Dec 2023
Response from mat on 2024/1/2
Your card was declined and we couldnt pre charge .Since we have many of this credit card declined not showing up we are protecting our bussiness.

10/10 Excellent

Julio

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Oct 2023

6/10 Okay

Michael

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was convenient to be beach.
Stayed 1 night in Oct 2023

10/10 Excellent

Carmen

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay
Marta and Cody were sooooo welcoming and reassuring about my room reservation. When arrived smooth checkin . Only thing i could say is when at restaurant told about our room stay and didn't get the 10% off meal. But will love to come back
Stayed 4 nights in Jun 2023

10/10 Excellent

Naeemah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2023

10/10 Excellent

Theresa

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Good service
Stayed 5 nights in May 2023

8/10 Good

Geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in May 2023

4/10 Poor

Frederick

Stayed 2 nights in May 2023

8/10 Good

Manuel

Stayed 7 nights in Apr 2023

10/10 Excellent

Martha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El recepcionista estuvo exelente, el hotel bien, el personal con el que tuvimos contacto muy amables lo único malo es que no tienen estacionamiento propio y te tienes que estacionar en la calle y esperar a que no te pongan un ticket.
Stayed 1 night in Apr 2023

4/10 Poor

Brianna

Business traveler, Traveled with family
Disliked: Amenities, property conditions & facilities
Good restaurant and bar, but as a hotel nope!! It’s hard for Ubers to find the spot. The actual room look nothing like the pictures online. Just overall low quality
Stayed 3 nights in Mar 2023

6/10 Okay

carla

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Convenient but subpar
Said here for a quick family night at the beach since the hotel is right across the street. There is no on-site parking however there is free residential parking a couple blocks down by the Publix. Staff was very nice and we were able to check in our room 30 minutes prior to check in time. You need a passcode to get into the hotel lobby and in to the room which is convenient so you don't have to carry a key. My complaints lie with the condition of the room the shower had barely any hot water nor any pressure. The toilet was very slow to flush and I was afraid of clogging it with just simple toilet paper since it would barely flush. The door to the room kept jamming and we were having a hard time keeping it locked and unlocked. The beds were very comfortable and clean sheets. The Wi-Fi kept kicking me off. Full size fridge with a microwave which was very convenient. The remote to the TV didn't work so you had to use the box. The view was exceptional overall the state was mediocre and did its job just for the placement of the hotel but the condition again was subpar.
Stayed 1 night in Mar 2023

2/10 Terrible

Ebony

Stayed 3 nights in Mar 2023

8/10 Good

Erica

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I like that the property was keyless and had cable service.
Stayed 4 nights in Mar 2023
Response from Martha on 2023/3/24
Thank you.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Our Miami Vacation
The room was very clean. I was actually surprised. First site gives you an thought of an old hotel. Not a large room but it worked. Bathroom is very small. they have a large closet. Chairs have some wear and tare. The picture is not what you get, at least our room did not look like that. We had a King room. There are no elevators so taking a lot/heavy bags and luggage was my true CON of the stay. The nice lady that checked us in did help to take our bags upstairs, which was an awesome thing to do. You are right on the main road so you have city buses to take you all over. Oh and the Norman's Restaurant has the best food and you get a discount for staying at the hotel.
Stayed 3 nights in Feb 2023

2/10 Terrible

Jivan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First off they cancelled our reservation for no reason and double booked our room and when we got there all the way from New Hampshire at 9 pm at night the staff was very rude and said we’ll we can offer you one night or you can sleep on the street never again then we had to fight to get refunded worst place ever would never recommend to my worst enemy no respect whatsoever
Stayed 5 nights in Feb 2023

10/10 Excellent

Hsin-Shan

Stayed 2 nights in Jan 2023

2/10 Terrible

Taquasia

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The pictures must be from when they first open. This hotel is tan down paint chipping smell like mold. The beds are twin size force advertising for a queen size. Wi-Fi doesn’t work. You can use the microwave it turns all the power off in the room. No one speaks English so trying to explain issues forget about it. The furniture Is old and peeling as well. Horrible experience for my visit to Miami. The toilet sit is evening peeling like change that please even if people aren’t sitting on it. Poor presentation.
Stayed 3 nights in Feb 2023

10/10 Excellent

Roberta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property at a great price.
Response from M.R on 2023/2/16
Thank You!

2/10 Terrible

Jay

Stayed 2 nights in Dec 2022

6/10 Okay

Mercedes

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
They are not friendly . The room was not cleaned not change the towels
Stayed 2 nights in Dec 2022

2/10 Terrible

Sherwin

Stayed 4 nights in Apr 2022

2/10 Terrible

Kostadin

Stayed 6 nights in Apr 2022

6/10 Okay

Geneva

Traveled with group
Liked: Staff & service
Disliked: Amenities
Staff was very friendly and helpful. Amenities weren’t great, no turn down service. We didn’t spend much time in the room so it served it’s purpose but fresh towels and toiletries should be daily considering the hot weather.
Stayed 4 nights in Apr 2022

8/10 Good

Maritza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location 2 blocks from the beach. You cannot hear much noise from the room. Convince of a restaurant downstairs with friendly staff. The air conditioner did smell a little moldy after it rained so that was kinda a bummer. No good parking
Stayed 5 nights in Mar 2022

8/10 Good

per

Stayed 2 nights in Mar 2022

10/10 Excellent

Joselito

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Great, not so great.
Perfect location , eco' friendly, accommodations is a problem but over all private and clean , partly worth the trip, without water in the bathroom, minor detail. Enjoyed my stay and plan to future stays with Normans.
Stayed 1 night in Nov 2021

8/10 Good

Alina

Liked: Cleanliness, staff & service, room comfort
It was okay.
The tv channel wasn't working , no one was in the lobby to assisted me, so i left it like that ,i left @ 9:30am. Hotel was okay.
Stayed 1 night in Oct 2021