2 outdoor pools, pool umbrellas, sun loungers

Reviews of Moxy Miami South Beach

4 out of 5
Moxy Miami South Beach
915 WASHINGTON AVENUE, Miami Beach, FL

Reviews

8.6

Excellent

Rating 10 - Excellent. 647 out of 1211 reviews" "
Rating 8 - Good. 320 out of 1211 reviews" "
Rating 6 - Okay. 133 out of 1211 reviews" "
Rating 4 - Poor. 62 out of 1211 reviews" "
Rating 2 - Terrible. 49 out of 1211 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

pete

Liked: Staff & service, amenities
Nice property …but room smelled moldy..
Stayed 2 nights in May 2024

2/10 Terrible

Stephanie

Not accommodating at all. Staff was rude and confused about room availability. Had to change in a restroom and fell trying to do so. Not good service at all
Stayed 2 nights in May 2024
Response from Director of Operations on 2024/5/5
Hello Stephanie, Thanks for choosing us and taking the time to leave a review. We are so sorry for the missteps you experienced with our services during your stay. We aim to give each guest the absolute best service possible; therefore, we truly regret this wasn't your experience. We have shared your concerns with our Crew, and we will make sure this is not repeated. It is disappointing to hear about the inconvenience caused, but please know your comments will be used to improve and serve you better moving forward. We appreciate your patience and hope you will allow us another chance for a do-over - we would love to see you again.Nicole Ormeno,Director of OperationsPeace + Love + MOXY

10/10 Excellent

Kimberly Natasha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed at Moxy south beach April 30- May 2 , very nice hotel , nice roof top , nice pool , restaurant is nice and Ocean Dr & South Beach is walking distance ! And hotel give you 2hrs to ride the bikes for free
Stayed 2 nights in Apr 2024
Response from Director of Operations on 2024/5/4
Hey Kimberly, Thanks for the great review of Moxy Miami South Beach - we are thrilled that you loved our fab location, modern amenities, and quirky restaurant! We hope you come back to see us as soon as you can!Nicole Ormeno,Director of OperationsPeace + Love + MOXY

8/10 Good

Destiny

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was really nice
Stayed 3 nights in Apr 2024
Response from Director of Operations on 2024/5/2
Hi Destiny, Thanks for these kind words! It’s great to know how much you loved what makes us different here at Moxy Miami South Beach. We hope you’ll come back to see us again real soon!Nicole Ormeno,Director of OperationsPeace + Love + MOXY

8/10 Good

John

Stayed 2 nights in Apr 2024
Response from Director of Operations on 2024/5/3
Hey John, Thanks for this kind rating! It’s great to know how much you loved what makes us different here at Moxy Miami South Beach. We hope you’ll come back to see us again real soon!Nicole Ormeno,Director of OperationsPeace + Love + MOXY

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Director of Operations on 2024/5/2
Hey Jason, Thanks for this kind rating! It’s great to know how much you loved what makes us different here at Moxy Miami South Beach. We hope you’ll come back to see us again real soon!Nicole Ormeno,Director of OperationsPeace + Love + MOXY

2/10 Terrible

Destelina

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I don’t know Where do I begin with this hotel.I should had read the reviews. Like the rest of the reviews say please don’t waste your money at Moxy hotel. The rooms are super small and if you suffer from claustrophobia please do not go there unless you want to stay awake all night gasping for air. Windows do not open, I paid for an ocean view, I got a bunch of ugly buildings.Rooms have no refrigerator.If you are more then one person in a room you will wake up if another uses the bathroom from not having air.The air in those rooms don’t circulate. The rooms smell very bad once you lower the AC. Everything you see on those pictures is photoshopped. Front desk receptionist and managers are very rude and they don’t care to listen to your concerns. Hotel charges $30 a day says the chairs at the beach its theirs but once you go to the beach they will tell you pay another $22 for an umbrella. Like what? Also even if you have a room with 4 guests they will only give you 2 chairs the rest you have to pay $20 each. I’m surprised they din’t tell me pay for the sand as well or else the chair will be in the air. Also be prepared to see a guy who has mental problems and won’t stop screaming at the beach but they refuse to go tell him to move further from the chairs and umbrellas that you just paid for.Restaurants again photoshopped. Serena in reality looks like in the middle of a jungle. All the places they had were over priced and you will walk out unsatisfied.False advertisement! Waste
Stayed 8 nights in Apr 2024
Response from Director of Operations on 2024/5/2
Hello Destelina, Words can’t express how sorry we are to learn of your disappointing stay with us. Not only were the issues you experienced completely unacceptable, but the response from our Crew also showed a lack of care and respect for you as our guest. The missteps with our services will be addressed with our crew to make sure such instances are not repeated. Moreover, we regret your disappointment with our rooms and in-house restaurant. We know we aren’t your traditional hotel experience, but we do want to give you absolutely everything you need for a great stay, whether here for business or leisure. Also, we strive to be transparent about the Moxy experience online, listing the things that separate us from other hotels. We truly regret not meeting your expectations, we are, however, confident that the Marriott family has the perfect match for you. We wish you the best with all your travels.Nicole Ormeno,Director of OperationsPeace + Love + MOXY

6/10 Okay

Brian

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Feb 2024
Response from Director of Operations on 2024/5/2
Hi Brian, Thanks for the honest rating! We love that you liked your overall time with us. However, we apologize if you felt we were lacking in some areas. We hope you will give us another chance to welcome you back to the perfect stay you deserve.Nicole Ormeno,Director of OperationsPeace + Love + MOXY

8/10 Good

Geraldine, elmhurst

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay here. Trendy decor and great amenities. Staff was great as well. We used their second floor pool and it was a nice size with a great sunset. We also used their bikes and rode it along the beach. It was a great experience. The 2 beach chairs offered per room was also a nice perk. Sure the rooms are tight. But we anticipated it after reading some reviews. You just need to keep things tidy and utilize all the nooks and crannies. That's the only negative about this hotel. My family had a great stay in this hotel.
Stayed 3 nights in Apr 2024
Response from Director of Operations on 2024/5/1
Hey Geraldine, Thanks for the thoughtful review of Moxy Miami South Beach. We enjoyed reading your comments, and we appreciate your attention to detail, especially our modern design, fantastic amenities and warm crew. However, we regret any inconvenience that you faced due to the size of your room, but, we are glad that you did not let this issue hamper your overall stay with us. Thank you once again, and we would love to welcome you again for another memorable experience. Nicole OrmenoDirector of OperationsPeace + Love + MOXY

6/10 Okay

Nisha

Liked: Staff & service
Disliked: Property conditions & facilities
Rooms are tiny, and it is hard to manage space.
Stayed 4 nights in Apr 2024
Response from Director of Operations on 2024/4/30
Hey Nisha, Thanks for choosing us for your time in Miami. We are sorry to hear about the inconvenience that you faced due to the size of your guest room. We want all of our guests to have a relaxing and comfortable stay and we regret missing the mark. Thank you again for taking the time to leave your comments, and we hope you will revisit with us soon.Nicole OrmenoDirector of OperationsPeace + Love + MOXY

10/10 Excellent

Carly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Director of Operations on 2024/4/30
Hey Carly, We loved your rating and appreciate you choosing Moxy Miami South Beach for your time in Miami. We look forward to hosting you again, so we hope you revisit soon!Nicole OrmenoDirector of OperationsPeace + Love + MOXY

6/10 Okay

Jenny

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
Very nice outside spaces, pool and outdoor restaurant. we knew the room would be small but there should have been drawers for clothes. And there should be a coffee machine in the room. Staff was very friendly. Free bikes and location were great.
Stayed 4 nights in Apr 2024
Response from Director of Operations on 2024/4/28
Dear Jenny, We appreciate your insightful comments, and we're glad you enjoyed our fantastic public spaces, warm crew, and prime location. However, we are disappointed that we didn't meet your expectations regarding certain aspects of your room. We will address this, and we greatly appreciate you bringing it to our attention. We would love to welcome you back for the perfect stay you so deserve!Nicole OrmenoDirector of OperationsPeace + Love + MOXY

10/10 Excellent

Shrhonda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great. I got there early and when I went up to leave my bags to grab lunch the young lady at the front desk had the cleaning crew get my room ready early while I waited she pointed me the roof top, Serena the restaurant and pool area.My stay was great all the staff was friendly and helpful. Rooms are small but you don't stay in them long because the hotel has alot for you to do and the area is walking distance to shopping eating and the beach.
Stayed 3 nights in Apr 2024
Response from Director of Operations on 2024/4/28
Hey Shrhonda, Thanks for the generous rating and all the kind remarks about Moxy Miami South Beach! We especially appreciate you mentioning how much you loved our friendly Crew, stunning rooftop excellent amenities, and convenient location. We can’t wait to have you back; we hope it’s soon!Nicole OrmenoDirector of OperationsPeace + Love + MOXY

10/10 Excellent

Lynda Lea

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at Moxy. Everything was great but the only thing we found was the opening of certain areas was not consistent. Pool area was supposed to open at 8:00 am and one morning we waited until 10:30 before we could get into the pool. The pool area server was not consistent on start time. One day they appeared before 11:00 and another day not until close to lunch time.
Stayed 4 nights in Apr 2024
Response from Director of Operations on 2024/4/27
Hey Lynda, Thanks for choosing Moxy Miami South Beach for your stay. While we are glad that you loved your overall time with us, we are truly sorry for the issues that you faced while taking advantage of our pool. Your feedback will help us improve our services and we will share them appropriately. Thank you once again and we hope to see you again soon for the seamless stay that you deserve.Nicole OrmenoDirector of OperationsPeace + Love + MOXY

8/10 Good

Irina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: Location is good, close to Ocean Drive and Lincoln Road, but away from all that city noise. We did not use the on site amenities, but others seemed to enjoy the pool and the bars in the lobby and rooftop. Chairs available at the beach if you’d like to soak up the sun. Cons: Rooms are smaller than expected. High resort fees. Parking $49/day (valet only). Luckily, we didn’t drive there. Umbrella at the beach not included, costs about $20/day. Very expensive hotel in my opinion, but what isn’t expensive in Miami. Overall, we enjoyed our stay.
Stayed 7 nights in Apr 2024
Response from Director of Operations on 2024/4/26
Hey Irina, Thanks for the great review of Moxy Miami South Beach - we are thrilled that you loved our fab location and your overall stay with us! However, we regret not meeting all of your expectations. Thanks again for letting us know about the things you would change. We hope you come back to see us as soon as you can!Nicole Ormeno,Director of OperationsPeace + Love + MOXY

10/10 Excellent

karen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel! Got stressed that I left hotel key in UBER. Front desk put me at ease & had no additional charge for this. Pools were fabulous. Location was perfect; very walkable!
Stayed 4 nights in Apr 2024
Response from Director of Operations on 2024/4/25
Hey Karen, Thanks for the terrific marks for Moxy Miami South Beach! We had a wonderful time with you, and we appreciate you pointing out our incredible crew, relaxing pools, and fantastic location. We can't wait to see you again!Nicole Ormeno,Director of OperationsPeace + Love + MOXY

10/10 Excellent

Deonte

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 3 nights in Apr 2024
Response from Director of Operations on 2024/4/24
Hey Deonte, We loved your review and appreciate you choosing Moxy Miami South Beach for your time in Miami. We look forward to hosting you again, so we hope you revisit soonNicole OrmenoDirector of OperationsPeace + Love + MOXY

8/10 Good

Tasheena

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Eliana was an amazing person to work with while at this property her customer service was wonderful and she was so helpful :) only downfall was the rooms are super tiny and no refrigerator other than that nice play to stay!
Stayed 4 nights in Apr 2024
Response from Director of Operations, on 2024/4/23
Hello Tasheena, Thanks for being our guest. We are pleased your overall stay at Moxy Miami South Beach was pleasant and that our crew member, Eliana, Left a great impression on you. She will be very happy to know you mentioned her in the review. However, we are truly sorry your room didn’t meet your expectations. We are grateful for your feedback, and we hope that you will stay with us again on your next visit to South Beach. Nicole OrmenoDirector of Operations,Peace + Love + MOXY

10/10 Excellent

Stephanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was really friendly and the hotel was very nice looking
Stayed 4 nights in Mar 2024
Response from Director of Operations on 2024/4/22
Hey Stephanie, Thanks for these kind words! It’s great to know how much you loved what makes us different here at Moxy Miami South Beach. We hope you’ll come back to see us again real soon!Nicole OrmenoDirector of OperationsPeace + Love + MOXY

6/10 Okay

Abdo

Traveled with family and small children
Room is very small
Stayed 3 nights in Apr 2024
Response from Director of Operations on 2024/4/21
Hey Abdo, Thank you for sharing your feedback of our hotel. We pride ourselves on service excellence, and our goal is to exceed our guests' expectations on every visit. Therefore, we regret the issues that kept you from having an outstanding stay. We hope to have an opportunity to provide you with the exceptional hospitality we are known for on your next visit to the area.Nicole OrmenoDirector of OperationsPeace + Love + MOXY

10/10 Excellent

Konisha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay
Stayed 3 nights in Apr 2024
Response from Director of Operations on 2024/4/21
Hey Konisha, We loved your review and appreciated you choosing Moxy Miami South Beach for your visit to Miami. We have lots more fun planned for the next time your travels bring you this way, so come again soon!Nicole OrmenoDirector of OperationsPeace + Love + MOXY

6/10 Okay

Timothea, Toronto

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Smells better than north beach.
Stayed 4 nights in Apr 2024
Response from Director of Operations on 2024/4/19
Hey Timothea, Thank you for being our guest and sharing feedback about your visit. We are disappointed that your stay was not perfect. We value hearing from our guests, as this lets us better improve our guest experience. We hope we will have the pleasure of welcoming you again when your travels bring you this way.Nicole OrmenoDirector of OperationsPeace + Love + MOXY

8/10 Good

Aj

Liked: Cleanliness, staff & service, property conditions & facilities
Only stayed one night but has so much to do in this hotel
Stayed 1 night in Apr 2024
Response from Director of Operations on 2024/4/18
Hey Valued Guest, Thank you for reviewing your experience at Moxy Miami South Beach. It is always our goal to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We invite you to visit us again to enjoy more of what we have to offer. Nicole Ormeno,Director of Operations,Peace + Love + MOXY

8/10 Good

Fred

Stayed 1 night in Apr 2024

8/10 Good

Claire

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent vibe. Excellent check in. Great restaurant and pool area. Rooms are small but they have great hooks and storage area under beds that help with luggage. The showers is just lovely. Excellent pressure and space. We could hear people coming and going at all times so happy we brought our noise machine to help we people coming and going and the DJ at the bar. Overall an excellent property for someone wanting a great vibe. Lots of people come here to enjoy and relax. Allow guests bicycle locks so they can takes bikes outside of city.
Stayed 4 nights in Apr 2024
Response from Director of Operations on 2024/4/18
Hello Claire, Thank you for sharing your review of Moxy Miami South Beach. We are glad to know you had a seamless check-in experience and that you loved our well-maintained property and overall vibe. It is also nice to read you enjoyed our comfortable accommodations featuring excellent showers and the thoughtful amenities we offer, including our beautiful pool area and restaurant. We appreciate your feedback and hope to see you again on your future visit to the area. Nicole Ormeno,Director of Operations,Peace + Love + MOXY

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
This property has a great location. The beach and Ocean Dr are a minute walk away. The room is in fact small, but we didn't mind it at all. The bed was comfortable. Beautiful property, we'd go back!
Stayed 4 nights in Apr 2024
Response from Director of Operations on 2024/4/17
Hello Julie, We love that our excellent location worked out perfectly for you! We're not gonna lie; we love our location too, along with all the fun things we've got going on at Moxy Miami South Beach. We appreciate you mentioning our well-maintained property and relaxing beds, and we look forward to seeing you again on your future visit to the area. Nicole Ormeno,Director of Operations,Peace + Love + MOXY

10/10 Excellent

Autumn

Stayed 4 nights in Apr 2024
Response from Director of Operations on 2024/5/6
Hey Autumn, We loved your rating and appreciate you choosing Moxy Miami South Beach for your time in Miami. We look forward to hosting you again, so we hope you revisit soon!Nicole OrmenoDirector of OperationsPeace + Love + MOXY

10/10 Excellent

Simone

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Artsy hotel with convenient walk to the beach and a lot of food drink options
Stayed 2 nights in Apr 2024
Response from Director of Operations on 2024/4/15
Hi Simone, We love that our excellent location worked out perfectly for you! We're not gonna lie; we love our location too, along with all the fun things we've got going on at Moxy Miami South Beach. We wish you safe travels in the future, and we hope they bring you back this way soon!Nicole Ormeno,Director of Operations,Peace + Love + MOXY

10/10 Excellent

nikita

Stayed 2 nights in Apr 2024
Response from Director of Operations on 2024/5/5
Hey Nikita, We are pleased to hear that you enjoyed so much about our hotel! Thanks for your stellar rating. We can’t wait for you to come back and visit us here at Moxy Miami South Beach!Nicole Ormeno,Director of OperationsPeace + Love + MOXY

10/10 Excellent

kenae

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel and it smells really good
Stayed 2 nights in Apr 2024
Response from Director of Operations on 2024/4/17
Hey Kenae, We love your kind words about our hotel and for pointing out what makes Moxy Miami South Beach unique. It is always nice to hear how much our guests love our design! What a pleasure hosting your visit, and we look forward to your return soon.Nicole Ormeno,Director of Operations,Peace + Love + MOXY

10/10 Excellent

Tyrell

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very sophisticated, clean and a very exciting atmosphere! Professional hotel staff, great service and a pleasant stay. I love the pool through the ceiling you can see in the lobby area underneath, that was so amazing and cool!!
Stayed 2 nights in Jan 2024
Response from Director of Operations on 2024/4/14
Hey Tyrell, We loved your review and appreciated you choosing Moxy Miami South Beach for your visit to Miami. We have lots more fun planned for the next time your travels bring you this way, so come again soon!Nicole OrmenoDirector of OperationsPeace + Love + MOXY

10/10 Excellent

Chang Eun

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service, friendly staff, walkable to beach. No rerigerator and microwave is only minor problems.
Stayed 2 nights in Apr 2024
Response from Director of Operations on 2024/4/12
Hey Chang, Thanks for the terrific marks for Moxy Miami South Beach! We had a wonderful time with you, and we appreciate you pointing out our amazing service and fab location. Thanks also for your specific and valuable insights as it helps us enhance our guest experience. We will share your kind words with our lively crew, and we would love to see you again soon!Nicole Ormeno,Director of OperationsPeace + Love + MOXY

4/10 Poor

Ted

Stayed 1 night in Apr 2024
Response from Director of Operations on 2024/5/1
Dear Ted, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Nicole OrmenoDirector of OperationsPeace + Love + MOXY

8/10 Good

Bruno

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good overall hotel
Stayed 3 nights in Mar 2024
Response from Director of Operations on 2024/4/12
Hi Bruno, Thanks for these kind words! It’s great to know how much you loved what makes us different here at Moxy Miami South Beach. We hope you’ll come back to see us again real soon!Nicole Ormeno,Director of OperationsPeace + Love + MOXY

8/10 Good

Holly

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good for what we needed but the rooftop doesn’t really have a working bar. The happy hour is not free and not that accessible. The lobby bar and pool are lacking. The best part of the hotel is the restaurant Serena and its vibe and bar there. The food is amazing there especially the nachos. The beds were comfy and the shower was good but needs a fridge in the room and to get rid of the old phone to give more space. The beach chairs were great. So mixed review but good overall.
Stayed 3 nights in Apr 2024
Response from Director of Operations on 2024/4/12
Hey Holly, Thanks for the great review of Moxy Miami South Beach - we are thrilled that you loved our comfy beds and quirky restaurant Serena! However, we are sorry you felt we were lacking in some aspects while you were here. Thanks again for sharing your candor as it helps us recognize the areas that require improvements. We also value hearing about the things you would change, and we hope you come back to see us as soon as you can!Nicole Ormeno,Director of OperationsPeace + Love + MOXY

6/10 Okay

Lindsay

Stayed 1 night in Apr 2024
Response from Director of Operations on 2024/4/10
Hey Lindsay, Thank you for taking the time to rate your visit. We hope your overall stay was pleasant, but we want it to be perfect. We always aspire to exceed our guests' expectations; therefore, we apologize if we did not do so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional visit we enjoy providing.Nicole OrmenoDirector of OperationsPeace + Love + MOXY

10/10 Excellent

Justin

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay at the Moxy hotel. Perfect location! Only a couple blocks from the beach. Restaurants and clubs are all close by as well. Rooms are small but modern and clean and perfect for a couple. Pool and bar was also very nice. Would definitely recommend!
Stayed 3 nights in Mar 2024
Response from Director of Operations on 2024/4/7
Hey Justin, Thanks for the terrific marks for Moxy Miami South Beach! We had a wonderful time with you, and we appreciate you pointing out our fantastic location, modern-micro rooms, and amazing bar, as well as pool. Thank you again for your recommendation, and we can't wait to see you again!Nicole Ormeno,Director of OperationsPeace + Love + MOXY

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
Service was great and property is within walking distance of the beach, restaurants and other attractions.
Stayed 4 nights in Apr 2024
Response from Director of Operations on 2024/4/6
Dear Veronica, We loved your review and appreciated you choosing Moxy Miami South Beach for your visit to Miami. We have lots more fun planned for the next time your travels bring you this way, so come again soon!Nicole OrmenoDirector of OperationsPeace + Love + MOXY

10/10 Excellent

India

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Director of Operations on 2024/4/6
Dear India, We are delighted to have exceeded your expectations. We believe our excellent accommodations and convenient location make us a great choice when visiting New York. It was our pleasure accommodating you. We hope you will make Moxy Miami South Beach your home away from home whenever your travels bring you to our area.Nicole OrmenoDirector of OperationsPeace + Love + MOXY

4/10 Poor

Lashawna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The parking gave us on set prices never told us about the taxes I would not have use they parking
Stayed 3 nights in Apr 2024
Response from Director of Operations on 2024/4/5
Dear Lashawna, Thank you for sharing your experience at our hotel. We regret that you were disappointed with the cost of our parking. Our fees are competitively priced and posted on our website so guests can have this information before booking with us. Thank you again for your feedback. We appreciate your business, and we hope to see you again the next time you visit the area.Nicole OrmenoDirector of OperationsPeace + Love + MOXY

10/10 Excellent

Alex

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time. Would stay here again.
Stayed 3 nights in Mar 2024
Response from Director of Operations on 2024/4/4
Hey Alex, Thank you for the fantastic comments! We love that you enjoyed what sets us apart here at Moxy Miami South Beach. We would love to see you again soon; it was a true pleasure hosting your visit.Nicole Ormeno,Director of OperationsPeace + Love + MOXY

8/10 Good

Susannah, Fullerton

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: The hotel was super cute and in a great location. We had a quad room and it was small, but functional and clean. It was noisy by the pool, but quieted down early enough- so no noise issues for sleeping. The restaurant had great service, the food and drinks were good and happy hour prices were reasonable. Cons: check in was for 4pm and we arrived at about 3. We let the front know we were there and luggage area was full, so we carted our luggage to the restaurant and purchased food and drinks. At 4:15 we checked on the room and it wasn’t ready. At about 4:30, the manager gave us some vouchers for Prosecco and apologized for the delay. He offered us the opportunity to either continue to wait or accept a smaller room than we booked and promised a discount (he did not disclose the amount, but assured us there would be a discount for the inconvenience) we accepted and got in the room about by about 5 or so. It was tight with 4 women and bags for an upcoming week long cruise, but we managed. Upon checkout I asked about the discount and the front desk didn’t know anything about it. They did give us more Prosecco vouchers- but the restaurant didn’t honor them and the hotel bar wasn’topen yet, so we returned them to reception. We were told at the front desk they would talk to the manager and apply any discounts- but in the end charged us full price plus resort fees for the larger room, even though we opted for the smaller. A little disappointing. Other than that, we enjoyed it.
Stayed 1 night in Mar 2024
Response from Director of Operations on 2024/4/4
Hi Susannah, Thanks for taking the time to review your stay - we value all of your feedback. We are thrilled that you liked our fab location and your overall time with us, but we are genuinely sorry for missing the mark with some of our services and not meeting all of your expectations while you were here. These comments will be shared with our crew to ensure a better outcome moving forward, and we are grateful for your patience. It is also disappointing to hear about the noise issues that muddled your time with us. Please know we are working to help improve these issues as well. Thanks again for your candor and detailed feedback, and we hope you will give us another chance to make a better impression. Nicole Ormeno,Director of OperationsPeace + Love + MOXY

10/10 Excellent

TAREATHA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at the Moxy was excellent. I love that they had everything that I needed under one roof. Everything was in walking distance from the property.
Stayed 4 nights in Mar 2024
Response from Director of Operations on 2024/3/31
Hi Tareatha, We are thrilled your stay at Moxy Miami South Beach was perfect in every way and that you enjoyed every aspect of our property. We also appreciate you highlighting our ideal location. Your kind words mean so much to us, and we look forward to hosting you again soon.Nicole OrmenoDirector of Operations, Peace + Love + MOXY

6/10 Okay

Veena

Traveled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
We did like our view of the ocean. We requested early check in and didn’t get check in until 4pm ( normal check in). If we had known it wasn’t possible I’d have just found another place. Plus- they have hidden resort fees that we were unaware of.
Stayed 3 nights in Mar 2024
Response from Director of Operations on 2024/3/30
Hey Veena, Thanks for choosing us and sharing your feedback. We are truly sorry that we were unable to provide you with early check-in due to high occupancy and we also regret the disappointment you had with our destination fees. Please know that our resort fees are mentioned on our website so that our guests can have the information before booking with us. We would love to have you revisit so we can show you the outstanding experience you deserve.Nicole OrmenoDirector of OperationsPeace + Love + MOXY

4/10 Poor

Vonisha

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
There is no room service, you can only get ice and coffee from the bar during bar hours on the main lobby, no ice vending at all, I had to keep asking for towels and waiting for them to bring them for hours, they gave me a microwave with no plate on the inside of the microwave to cook the food that I purchased for the mini fridge that you have to ask to bring to the room.
Stayed 4 nights in Mar 2024
Response from Director of Operations on 2024/3/29
Dear Vonisha, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way.Nicole OrmenoDirector of OperationsPeace + Love + MOXY

10/10 Excellent

Elina

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Director of Operations on 2024/3/30
Hey Elina, We loved your rating and appreciated you choosing Moxy Miami South Beach for your visit to Miami. We have lots more fun planned for the next time your travels bring you this way, so come again soon!Nicole OrmenoDirector of OperationsPeace + Love + MOXY

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
I booked a stay for 6 nights and I loved it! Despite the the limited space in the room we were able to manage with the extra storage and racks on the wall. Not to mention the breathtaking view from my room. It’s walking distance from many food restaurants, the beach and other activity options. The staff were very friendly and were quick with any request I may have had during my stay, especially Ileana she was awesome! I would definitely revisit this hotel.
Stayed 6 nights in Mar 2024
Response from Director of Operations on 2024/3/28
Hi Amanda, Thanks for staying at Moxy Miami South Beach and for your kind feedback. We are pleased you enjoyed your stay and that our excellent location and exceptional views made your visit more enjoyable. Thanks also for the praises for our great team, notably Ileana! Each one of our crew loves to go over and beyond for our guests, and we will share your kind words with her and the whole team for a job well done. It is always a joy to see our guests are excited about returning; we look forward to it!Nicole OrmenoDirector of Operations,Peace + Love + MOXY

6/10 Okay

Raven, Baldwin

Traveled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
I loved the overall aesthetic of the hotel. The food was decent, drinks were good. The only issue I had was I requested room decor for my fiancé birthday & it wasn't done. I also requested housekeeping throughout my stay. The 2nd day of my stay we were out all day & we came back to the room not cleaned. I called for new towels (they said it would be sent right away) which was never brought to the room until I came back from dinner & asked at the front desk. I didn't get the receptionists name but he made sure we were accommodated ASAP which I truly appreciated. The room was also cleaned the next morning as well. While by the pool the poolside server was not attentive to us. I watched her check on every other guest besides my fiancé & I. I tried getting her attention a couple of times before I gave up & went to the bar myself to get what I needed.
Stayed 3 nights in Mar 2024
Response from Director of Operations, on 2024/3/28
Hello Raven, We love that you took the time out of your day to share your thoughts about us. We are glad you enjoyed our charming property and vibrant atmosphere. That said, we always want to make those significant moments as special as possible. Therefore, we want to extend our apologies for a stay that did not meet your expectations. Furthermore, we’re sorry for our missteps with service while you were here, and we appreciate your feedback. We take this to heart and will be making sure it does not happen again. We’d love another chance to show you our dedication to outstanding hospitality the next time you are in Miami. Nicole OrmenoDirector of Operations,Peace + Love + MOXY

10/10 Excellent

Grant

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Director of Operations on 2024/3/23
Hey Grant, Thank you for the fantastic rating! We love that you enjoyed what sets us apart here at Moxy Miami South Beach. We hope you’ll come back to see us again soon; it was a true pleasure hosting your visit.Nicole OrmenoDirector of OperationsPeace + Love + MOXY

10/10 Excellent

Kelsey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Efficient staff
Stayed 4 nights in Mar 2024
Response from Director of Guest Relations on 2024/3/20
Hey Kelsey, Thanks for the great review-we think we have a pretty hip vibe going on too. We’re so happy you gave our friendly crew a shout out-they are the best! Come back and see us anytime.Nicole OrmenoDirector of OperationsPeace + Love + MOXY