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Reviews of EAST Miami

4.5 out of 5
EAST Miami
788 Brickell Plaza, Miami, FL

Reviews

8.8

Excellent

Rating 10 - Excellent. 1553 out of 2396 reviews" "
Rating 8 - Good. 411 out of 2396 reviews" "
Rating 6 - Okay. 198 out of 2396 reviews" "
Rating 4 - Poor. 125 out of 2396 reviews" "
Rating 2 - Terrible. 109 out of 2396 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

David

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right in the middle of Brickell where everything is. Great for young professionals.
Stayed 2 nights in Mar 2024
Response from Guest Experience Team on 2024/5/2
Wonderful to know that you enjoyed our location and professional team members. We hope to be able to welcome you back soon.

8/10 Good

Wilfrida

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Natasha

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hote
Stayed 3 nights in Apr 2024
Response from Guest Experience team on 2024/5/1
We highly appreciate your feedback on your recent stay. Thank you for choosing East Miami.

10/10 Excellent

Aiyanna

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay here I look forward to coming back here soon
Stayed 3 nights in Mar 2024
Response from Guest Experience team on 2024/4/29
Wonderful to know that you had such an enjoyable time with us. We sincerely hope to see you again in the near future.

10/10 Excellent

Larry

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view and staff was amazing
Stayed 1 night in Mar 2024
Response from Guest Experience team on 2024/4/28
Thank you for choosing to experience our property. We appreciate your kind feedback.

10/10 Excellent

Blendina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 4 nights in Apr 2024
Response from Guest Experience team on 2024/4/28
Thank you for your being our guest. We appreciate your visit and rating.

10/10 Excellent

Elizabeth, Oakland Gardens

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Guest Experience team on 2024/4/29
Wonderful to know that you had such an enjoyable time with us.

10/10 Excellent

Chanel

Liked: Cleanliness, staff & service, property conditions & facilities
Location, amenities, staff everything was exceptional
Stayed 2 nights in Apr 2024
Response from Guest Experience team on 2024/4/27
Thank you for choosing us to be a part of your Miami experience. Very glad to know you enjoyed your stay.

10/10 Excellent

Juan carlos

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is excellent
Stayed 1 night in Apr 2024
Response from Guest Experience team on 2024/4/27
Thank you for choosing us to be a part of your Miami experience. Very glad to know you enjoyed your stay.

10/10 Excellent

Adrian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was excellent. The customer service is always superb!
Stayed 2 nights in Apr 2024
Response from Guest Experience team on 2024/4/27
Wonderful to hear that you thoroughly enjoyed your stay and the friendly service provided by our team members. We appreciate your preference and hope to see you again on a future visit.

10/10 Excellent

Shandell, Brooklyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in Jan 2024
Response from Guest Experience team on 2024/4/25
Thank you for choosing to stay with us. We highly appreciate having you as our guest and look forward to welcoming you back on a future trip.

10/10 Excellent

Indira

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was my 4th time staying at East Miami hotel. However, it was the best experience at checkin because of Eugene. He was the most helpful person.
Stayed 4 nights in Apr 2024
Response from Guest Experience team on 2024/4/25
Wonderful to hear that Eugene has provided such an exemplary service. Thank you for your loyalty. We will be looking forward to welcoming you back in the near future.

10/10 Excellent

Esra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location, very friendly staff, beautiful view.
Stayed 2 nights in Apr 2024
Response from Guest Experience team on 2024/4/25
Thank you for your kind words on our central location, friendly staff and city views. We appreciate having you as our guest and hope to see you again on a future occasion.

10/10 Excellent

Mariah Alexis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for a week and loved it. The location is everything and the rooms are super clean.
Stayed 6 nights in Apr 2024
Response from Guest Experience team on 2024/4/24
We highly appreciate your feedback on your recent stay. Thank you for choosing East Miami.

10/10 Excellent

Alexis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and beautiful hotel!
Stayed 3 nights in Apr 2024
Response from Guest Experience team on 2024/4/24
Wonderful to know that you had such an enjoyable time with us. We sincerely hope to see you again in the near future.

10/10 Excellent

Clarence

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Guest Experience team on 2024/4/23
We appreciate having you as our guest and for your kind rating.

10/10 Excellent

DMia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. A lot of different option nearby. The only negative the dim lighting in the bathroom vanity area.
Stayed 3 nights in Apr 2024
Response from Guest Experience team on 2024/4/23
Fantastic to hear that you had a wonderful time at our hotel.

10/10 Excellent

Latonya

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel just wish it had a microwave
Stayed 4 nights in Apr 2024
Response from Guest Experience team on 2024/4/22
Thank you for your being our guest. We appreciate your visit and rating. We do have built in microwaves in all our Residence Suites room type, along with further kitchen appliances. We do not provide microwaves in hotel rooms, so we can keep the rates lower for guests who would rather not rent a full suite, at a competitive price point.

10/10 Excellent

Mejii

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Guest Experience team on 2024/4/22
Thank you for taking the time to rate your recent experience. Wonderful to hear that you had an enjoyable time.

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Guest Experience team on 2024/4/22
Thank you for your being our guest. We appreciate your visit and rating.

10/10 Excellent

Rezkalla

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property
Stayed 3 nights in Apr 2024
Response from Guest Experience team on 2024/4/20
Thank you kindly for your rating and for experiencing our property. Wonderful to hear that you had an enjoyable time with us.

10/10 Excellent

Dee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Stay
Stayed 3 nights in Feb 2024
Response from Guest Experience team on 2024/4/18
Thank you very much for providing your kind rating on your recent experience. Very happy to know that you have a wonderful stay.

8/10 Good

Philip

Traveled with partner
Liked: Cleanliness, staff & service
It was ok. But after having stayed at East many times it does seem that service has declined s bit...and more things in the rooms do not work well.
Stayed 4 nights in Apr 2024
Response from Guest Experience team on 2024/4/18
Thank you very much for being a loyal repeat guest with us. If you have a few moments available, we would love to hear more on the specific areas and instances of concern, by updating this review, so that we can focus and review with our teams further, as we pride ourselves in consistency and can address internally your specific points.

10/10 Excellent

Monica

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of perks of staying here. Great hotel and staff
Stayed 5 nights in Apr 2024
Response from Guest Experience team on 2024/4/17
Fantastic to hear that you enjoyed your stay with us, amenities and friendly team. Thank you for being our guest.

10/10 Excellent

Alexander

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern technology
Stayed 2 nights in Apr 2024
Response from Guest Experience team on 2024/4/17
Wonderful to hear that you enjoyed our technology aspects. Thank you for your preference and we sincerely hope to see you again soon.

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel
Stayed 4 nights in Apr 2024
Response from Guest Experience team on 2024/4/16
Thank you so much for your kind rating. We are very happy to have had the opportunity to host you during your recent visit.

8/10 Good

Sing

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was great especially front desk. I had to wait two hours for my room to be cleaned but I was upgraded so that was nice. Valet took a long time to bring our car. The room service was quick but the burger meat was a bit undercooked. But overall I’ll be happy to come back because of how spectacular the rooms are. Very luxurious and beautiful. Thank you to everyone involved.
Stayed 1 night in Apr 2024
Response from Guest Experience team on 2024/4/16
We appreciate your preference and detailed feedback on your stay, detailing the highlights as well as the opportunities experienced. We are sharing with our teams to ensure we understand the impact of these matters and focus on ironing out such issues.

10/10 Excellent

Gershan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An overall excellent facility. My favorite in Brickell.
Stayed 2 nights in Apr 2024
Response from Guest Experience team on 2024/4/16
We appreciate your preference and happy to hear that you had such an enjoyable time.

10/10 Excellent

Dino

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, great location
Stayed 4 nights in Apr 2024
Response from Guest Experience team on 2024/4/15
Wonderful to hear that you enjoyed our location and convenient access to all Brickell has to offer. Thank you for your preference.

10/10 Excellent

Adam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So beautiful and located right in the middle of all the shops and restaurants!
Stayed 2 nights in Apr 2024
Response from Guest experience team on 2024/4/14
Thank you for your being our guest. We appreciate your visit and rating, and do hope to see you again on one of your future Miami visits.

10/10 Excellent

SaraSara Dalid Risk

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing hotel, great location, convenient, pure excellence customer service, I'm absolutely staying again!
Stayed 4 nights in Feb 2024
Response from Guest experience team on 2024/4/14
Thank you for your being our guest. We appreciate your visit and rating, and do hope to see you again on one of your future Miami visits.

6/10 Okay

Tasha

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Guest Experience team on 2024/4/15
Thank you kindly for your rating and for experiencing our property.

10/10 Excellent

Jamil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Looking forward to my next stay there.
Stayed 5 nights in Apr 2024
Response from Guest Experience team on 2024/4/14
Thank you for your kind preference in staying with us. We will be looking forward to your return.

10/10 Excellent

Caronda, Atlanta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the conveniency of the property to the shop. I received Great customer service!
Stayed 3 nights in Apr 2024
Response from Guest experience team on 2024/4/13
We appreciate having you as our guest and loved to hear that you enjoyed your stay with us on so many levels. Thank you for choosing our property.

10/10 Excellent

Pretty'Alex

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love how exclusive this hotel is. It’s beautiful and all the staff were very professional. It’s my favorite hotel.
Stayed 2 nights in Apr 2024
Response from Guest experience team on 2024/4/13
Wonderful to hear that you thoroughly enjoyed your stay and the friendly service provided by our team members. We appreciate your preference and hope to see you again on a future visit.

6/10 Okay

Danielle

Liked: Property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Guest Experience team on 2024/4/12
Thank you very much for being our guest. We appreciate the opportunity to host you during your recent stay in Miami.

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Guest Experience team on 2024/4/12
Thank you for your kind rating and for experiencing our property.

4/10 Poor

Stephanie

Stayed 3 nights in Apr 2024
Response from Guest Experience Team on 2024/5/2
We appreciate your choice to stay with us and would appreciate if you had the time to provide detailed feedback on what could have been better, in order for you to have had fully enjoyed your stay.

10/10 Excellent

Keren

Stayed 1 night in Apr 2024
Response from Guest Experience team on 2024/5/1
Thank you for choosing us to be a part of your Miami experience. Very glad to know you enjoyed your stay.

10/10 Excellent

tahirah, Paterson

Liked: Cleanliness, staff & service, property conditions & facilities
The best
Stayed 2 nights in Apr 2024
Response from Guest Experience team on 2024/4/9
Fantastic to hear that you enjoyed your stay with us. Thank you for being our guest. We will be looking forward to the opportunity of welcoming you back on a future occasion.

10/10 Excellent

Byron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel . Perfect location .
Stayed 1 night in Apr 2024
Response from Guest Experience team on 2024/4/9
Thank you very much for choosing to stay with us. Very happy to hear that you enjoyed our central location.

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Experience team on 2024/4/11
Fantastic to see that you had a wonderful time at our hotel. Thank you for being our guest.

6/10 Okay

Dane

Disliked: Cleanliness
Response from Guest Experience team on 2024/4/10
Thank you for choosing to experience our property.

6/10 Okay

Synquis

Liked: Cleanliness, property conditions & facilities
Service was mediocre. A lot of little conveniences as far as service within the hotel. Property was very nice though.
Stayed 3 nights in Apr 2024
Response from Guest Experience team on 2024/4/9
We appreciate your preference to stay with us and your elaborate review. We are appreciative to hear on the positive aspects of the stay and would appreciate further feedback on the areas that impacted your stay, so we can assist further.Please accept our sincere apologies!

8/10 Good

Blair

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Guest Experience team on 2024/4/9
We highly appreciate your feedback on your recent stay. Thank you for choosing East Miami.

10/10 Excellent

Ashley Taniesha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very nice hotel in the heart of Brickell. I highly recommend it.
Stayed 2 nights in Apr 2024
Response from Guest Experience team on 2024/4/7
Wonderful to hear that you thoroughly enjoyed your stay. Thank you for being our guest.

10/10 Excellent

Danielle

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Plan on coming back in a month
Stayed 2 nights in Apr 2024
Response from Guest Experience team on 2024/4/7
We highly appreciate your feedback on your recent stay. Thank you for choosing East Miami. We hope to have the pleasure of welcoming you back next month.

10/10 Excellent

pankaj

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 4 nights in Apr 2024
Response from Guest Experience team on 2024/4/7
Thank you for your being our guest. We appreciate your visit and rating, and do hope to see you again on one of your future Miami visits.

10/10 Excellent

Makiyah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Guest Experience team on 2024/4/7
Thank you for your being our guest. We appreciate your visit and rating, and do hope to see you again on one of your future Miami visits.

10/10 Excellent

Elisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Smelled really fresh, very clean easy accessible love love love it there number one place to fell safe while you sleep
Stayed 3 nights in Feb 2024
Response from Guest Experience team on 2024/4/6
Thank you kindly for your rating and for experiencing our property. Wonderful to hear that you had an enjoyable time with us.