Lobby sitting area
Check availability

Reviews of Kali Ciudadela Mexico City

3 out of 5
Kali Ciudadela Mexico City
Revillagigedo No.92, Col. Centro, Del Cuauhtemoc, Mexico City, CDMX

Reviews

8.8

Excellent

Rating 10 - Excellent. 365 out of 624 reviews" "
Rating 8 - Good. 174 out of 624 reviews" "
Rating 6 - Okay. 51 out of 624 reviews" "
Rating 4 - Poor. 16 out of 624 reviews" "
Rating 2 - Terrible. 18 out of 624 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from CS&WEB Management – Kali Ciudadela on 2024/4/29
Dear MichelleThank you for rating, it's our pleasure to know that your experience at Kali fulfills your expectations.Hope to see you soon. Sincerely,

2/10 Terrible

Josefina

Traveled with group, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First arrived staff was very rude unhelpful. The bed was full of hairs. Pillows had blood and other bodily fluids. Smelled bad. When asked to change bedding was told they had none. In morning we asked again. Staff was rude daily unwilling to help with information. Was never told about any vip amenities about hotel. We were not given any information when asked. I would not recommend this hotel to anyone.
Stayed 5 nights in Mar 2024
Response from CS&WEB Management – Kali Ciudadela on 2024/3/21
Dear JosefinaWe are very sorry for this situation; Our main objective is to provide a comfortable and quiet stay, which is why we opened a follow-up file on this incident. We will continue working to avoid this type of situation again.If you require any follow-up or would like us to support you with something else, please write your name and telephone number below in the comments and we will resume communication with you.

10/10 Excellent

Bashar, Victoria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Compared to its price/cost, this is a 5 stars hotel. Let’s start with what the best things about the hotel was cleaned every day, air conditioner is awesome, shower 🚿 had its private place with a seating, hot water comes in seconds, green lights behind washroom mirror were super cool especially at night, big TV in the upper corner, comfy bed and pillows, nice gym, water stations on every floor beside the elevator, parking, super yummy buffet breakfast, friendly staff but most importantly: free freshly brewed coffee ☕️ in the lobby. The buffer breakfast was yummy and they changed the main food every day … you are guaranteed to eat western or Mexican food along with variety of delicious freshly cut fruits. The couple of small challenges with this hotel: wifi is very weak in the room (you need to go to the couch beside the elevator or main lobby for best wifi. Another challenge is location… it is surrounded by mainly old residential buildings and couple of them deserted. Though, the hotel is less than 10 minutes walking from the famous Alameda Central and Palacio de Bellas Artes
Stayed 4 nights in Mar 2024
Response from CS&WEB Management – Kali Ciudadela on 2024/3/6
Dear Basharwe appreciate you giving us the gift of your time in such valuable comments. We hope you had an excellent stay, and we are glad to know that both our service and our facilities were to your complete satisfaction. We would love to see you again very soon.

8/10 Good

Sara

Traveled with group
Liked: Cleanliness, staff & service
The hotel was as expected, everything was clean and easy. It can be a bit noisy, but not more than other hotels in a touristic area. Breakfast was simple, but works if you’re in a rush!
Stayed 3 nights in Feb 2024
Response from CS&WEB Management – Kali Ciudadela on 2024/2/23
Dear Sara, we appreciate you giving us the gift of your time in such valuable comments. We hope you had an excellent stay, and we are glad to know that both our service and our facilities were to your complete satisfaction. We would love to see you again

10/10 Excellent

Joey Giuseppe

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for the money Nice room Friendly staff Good location Not a very good breakfast though Wifi was also not very good
Stayed 3 nights in Feb 2024
Response from CS&WEB Management – Kali Ciudadela on 2024/2/8
Dear Joeywe appreciate you giving us the gift of your time in such valuable comments. We hope you had an excellent stay, and we are glad to know that both our service and our facilities were to your complete satisfaction. We would love to see you again very soon.

8/10 Good

Angie

Stayed 2 nights in Feb 2024
Response from CS&WEB Management – Kali Ciudadela on 2024/3/21
Estimado Angie, muchas gracias por su calificación, me es muy grato saber que su experiencia en Hotel Kali fuera de su total agrado.Esperamos atenderle pronto.

8/10 Good

brandon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from CS&WEB Management – Kali Ciudadela on 2024/1/26
Estimado BrandonMuchas gracias por su calificación, me es muy grato saber que su experiencia en Hotel Kali fuera de su total agrado.Esperamos atenderle pronto.

10/10 Excellent

Marcello

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A jewel of a hotel
The hotel was wonderful, very clean, comfortable (firm bedding), and centrally located, close to the artesanal market of La Ciudadela. It was also very quick to go from the hotel to the nearest subway station, Balderas. The service at the hotel was wonderful and all of the staff was extremely professional and friendly. The included breakfast was very complete. It included eggs, Mexican sweet breads, cereals, fruit, savory daily sides that rotated, and other staples such as pancakes. Would I stay again? Absolutely!
Stayed 2 nights in Jan 2024
Response from CS&WEB Management – Kali Ciudadela on 2024/1/22
Dear Marcello we appreciate you giving us the gift of your time in such valuable comments. We hope you had an excellent stay, and we are glad to know that both our service and our facilities were to your complete satisfaction. We would love to see you again very soon

10/10 Excellent

Angie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to many attractions safe and quiet
Stayed 1 night in Dec 2023
Response from CS&WEB Management – Kali Ciudadela on 2023/12/20
Dear Angiewe appreciate you giving us the gift of your time in such valuable comments. We hope you had an excellent stay, and we are glad to know that both our service and our facilities were to your complete satisfaction. We would love to see you again very soon

10/10 Excellent

Clarissa

Liked: Cleanliness, staff & service, property conditions & facilities
Great!
Response from CS&WEB Management – Kali Ciudadela on 2024/2/8
Dear Clarissawe appreciate you giving us the gift of your time in such valuable comments. We hope you had an excellent stay, and we are glad to know that both our service and our facilities were to your complete satisfaction. We would love to see you again very soon.

4/10 Poor

Marine

Business traveler
Liked: Cleanliness
Disliked: Property conditions & facilities
Property feels like a renovated motel. Hard mattress, noisy (could hear everything happening in the reception area), shower flooded the whole bathroom, the next morning water was coming from the spot light above the shower, and the technician did not seem too surprised.
Stayed 1 night in Nov 2023
Response from CS&WEB Management – Kali Ciudadela on 2023/11/6
Dear MarineThank you for giving us your time in such valuable comments. We hope you had an excellent stay and we are glad to know that our service and facilities met what you were looking for.We will take your comments into account to improve your experience on your next visit.

6/10 Okay

Monica

Traveled with group
Liked: Cleanliness
Disliked: Staff & service
I was not impressed by the location of the hotel, although convenient to walk to the historic centre, the surroundings were not pretty. Extremely noisy area. The hotel is also noisy. The beds were very hard. Front desk staff struggle communicating in English; only some made an effort by using GoogleTranslate. Cleaning efforts were observed and could smell the use of disinfectant. Only one hand towel, no face cloths, one glass and one paper coffee cup given (there were 2 of us and we had a premium room!). The VIP perk was provided albeit reluctantly. Choices were soft drink, small bottle of Corona or a shot of tequila. Would I return? No. Would I recommend? Not really. Many other hotels to choose from in Mexico Coty.
Stayed 3 nights in Oct 2023
Response from CS&WEB Management – Kali Ciudadela on 2023/11/3
Dear MónicaThank you for giving us your time in such valuable comments. We hope you had an excellent stay and we are glad to know that our service and facilities met what you were looking for.We will take your comments into account to improve your experience on your next visit.

8/10 Good

Pamela

Stayed 3 nights in Oct 2023
Response from CS&WEB Management – Kali Ciudadela on 2023/10/31
Estimada Pamela, muchas gracias por su comentario, me es muy grato saber que su experiencia en Hotel Kali fuera de su agrado.Esperamos atenderle pronto.

10/10 Excellent

Eric Javier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to arena Mexico
One of the best hotels I ever stay in Mexico the favorite part was Arena Mexico is so close
Stayed 1 night in Oct 2023
Response from CS&WEB Management – Kali Ciudadela on 2023/10/23
Dear Eric, we appreciate you giving us the gift of your time in such valuable comments. We hope you had an excellent stay, and we are glad to know that both our service and our facilities were to your complete satisfaction. We would love to see you again very soon

10/10 Excellent

juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
It is a great hotel which is hidden on a not so nice neighborhood
Stayed 2 nights in Oct 2023
Response from CS&WEB Management – Kali Ciudadela on 2023/10/10
Dear Juan, we appreciate you giving us the gift of your time in such valuable comments. We hope you had an excellent stay, and we are glad to know that both our service and our facilities were to your complete satisfaction. We would love to see you again very soon

6/10 Okay

Alberto

Stayed 1 night in Sep 2023
Response from CS&WEB Management – Kali Ciudadela on 2023/10/2
Estimado Alberto, para Kali no hay nada más importante que la opinión de nuestros huéspedes, ya que nos ayuda a entender situaciones y aspectos por mejorar en el hotel, si quisiera compartir conmigo más detalles referentes a su experiencia y de cómo podemos mejorar, le agradezco nos contacte

6/10 Okay

Kelsea

Stayed 2 nights in Sep 2023
Response from CS&WEB Management – Kali Ciudadela on 2023/9/6
Dear KelseaFor Kali there is nothing more important than your opinion, that will help us to make a better experience for everyone in the near future, if you want to share any more details with us feel free to contact us Sincerely,

8/10 Good

Lilia Nelly Perez

Stayed 2 nights in Aug 2023
Response from CS&WEB Management – Kali Ciudadela on 2023/8/28
Estimada LiliaMuchas gracias por su calificación, me es grato saber que parte de su estadía fue de su agrado.Trabajaremos para mejorar la experiencia en su próxima estadía..Esperamos antenderle pronto.

10/10 Excellent

Adam

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Can't beat the availability and location. Parking was especially good.
Stayed 1 night in Jul 2023
Response from CS&WEB Management – Kali Ciudadela on 2023/7/12
Dear Adam, we appreciate you giving us the gift of your time in such valuable comments. We hope you had an excellent stay, and we are glad to know that both our service and our facilities were to your complete satisfaction. We would love to see you again very soon

10/10 Excellent

JAMES, TORONTO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were great. The room was very clean and very reasonably priced. The location was great. Breakfast was good too. :)
Stayed 4 nights in May 2023
Response from CS&WEB Management – Kali Ciudadela on 2023/6/5
dear James, we appreciate you giving us the gift of your time in such valuable comments. We hope you had an excellent stay, and we are glad to know that both our service and our facilities were to your complete satisfaction. We would love to see you again very soon.

10/10 Excellent

EFRAIN

Stayed 4 nights in May 2023
Response from CS&WEB Management – Kali Ciudadela on 2023/5/15
Estimado Efrain, muchas gracias por su calificación, me es muy grato saber que su experiencia en Hotel Kali fuera de su total agrado.Esperamos atenderle pronto.

10/10 Excellent

Juan Carlos

Stayed 2 nights in May 2023
Response from CS&WEB Management – Kali Ciudadela on 2023/5/15
Estimado Juan Carlos, muchas gracias por su calificación, me es muy grato saber que su experiencia en Hotel Kali fuera de su total agrado.Esperamos atenderle pronto.

8/10 Good

Andres

Stayed 7 nights in Apr 2023
Response from CS&WEB Management – Kali Ciudadela on 2023/5/3
Estimado Andres, muchas gracias por su calificación, me es muy grato saber que su experiencia en Hotel Kali fuera de su total agrado.Esperamos antenderle pronto.Saludos

10/10 Excellent

Jorge

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 5 nights in Mar 2023
Response from CS&WEB Management – Kali Ciudadela on 2023/4/4
Dear Jorge, thank you for your comment. It's our pleasure to know that your experience at Kali fulfills your expectations.Hope to see you soon. Sincerely,

10/10 Excellent

Marco

Stayed 1 night in Apr 2023
Response from CS&WEB Management – Kali Ciudadela on 2023/4/4
Estimado Marco, muchas gracias por su calificación, me es muy grato saber que su experiencia en Hotel Kali fuera de su total agrado.Esperamos antenderle pronto.

10/10 Excellent

Roberto Alejandro

Stayed 1 night in Mar 2023
Response from CS&WEB Management – Kali Ciudadela on 2023/3/31
Estimado Roberto, muchas gracias por su calificación, me es muy grato saber que su experiencia en Hotel Kali fuera de su total agrado.Esperamos antenderle pronto.

10/10 Excellent

IN HO, Newnan

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good for price and location
Stayed 3 nights in Mar 2023
Response from CS&WEB Management – Kali Ciudadela on 2023/3/31
Dear Guest, e appreciate you giving us the gift of your time in such valuable comments. We hope you had an excellent stay, and we are glad to know that location were to your complete satisfaction. We would love to see you again very soon.

4/10 Poor

Williams

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The AC unites doesn’t work yet and it’s hot they only have a fan inside the room but it’s not enough they sould let the people know before staying but the rest of all was good
Stayed 2 nights in Mar 2023
Response from CS&WEB Management – Kali Ciudadela on 2023/3/27
Dear Williams, we appreciate your comments, please know that our guests’ feedback is really important to continue improving our service, be sure we will work on our service to improve your next stay.I look forward to welcoming you back anytime soon.

10/10 Excellent

Guillermo

Stayed 5 nights in Mar 2023
Response from CS&WEB Management – Kali Ciudadela on 2023/3/27
Estimado Guillermo, muchas gracias por su calificación, me es muy grato saber que su experiencia en Hotel Kali fuera de su total agrado.Esperamos antenderle pronto.

10/10 Excellent

Diego Armando

Stayed 1 night in Mar 2023
Response from CS&WEB Management – Kali Ciudadela on 2023/3/27
Estimado Diego, muchas gracias por su calificación, me es muy grato saber que su experiencia en Hotel Kali fuera de su total agrado.Esperamos antenderle pronto.

10/10 Excellent

Guillermo

Stayed 6 nights in Mar 2023
Response from CS&WEB Management – Kali Ciudadela on 2023/3/21
Estimado Guillermo, muchas gracias por su calificación, me es muy grato saber que su experiencia en Hotel Kali fuera de su total agrado.Esperamos antenderle pronto.

10/10 Excellent

Ahmed

Stayed 6 nights in Feb 2023
Response from CS&WEB Management – Kali Ciudadela on 2023/3/6
Estimado Ahmed, muchas gracias por su calificación, me es muy grato saber que su experiencia en Hotel Kali fuera de su total agrado.Esperamos antenderle pronto.

8/10 Good

David

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice, modern hotel. Bed was quite hard.
Stayed 6 nights in Feb 2023
Response from CS&WEB Management – Kali Ciudadela on 2023/3/1
Dear David, thank you for your comment. It's our pleasure to know that your experience at Kali fulfills your expectations.Hope to see you soon. Sincerely,

8/10 Good

MACARIO

Stayed 2 nights in Jan 2023
Response from CS&WEB Management – Kali Ciudadela on 2023/2/7
Estmado Macario, muchas gracias por su calificación, me es muy grato saber que su experiencia en Hotel Kali fuera de su total agrado.Esperamos antenderle pronto.

10/10 Excellent

Leonardo

Stayed 4 nights in Dec 2022
Response from CS&WEB Management – Kali Ciudadela on 2023/1/5
Estimado Leonardo, muchas gracias por su calificación, me es muy grato saber que su experiencia en Hotel Kali fuera de su total agrado.Esperamos antenderle pronto.

6/10 Okay

Milagros

Liked: Cleanliness, staff & service
Disliked: Room comfort
Too good to be true.
The mattress was really bad and the sewer in the shower had a very bad smell. The room is very small for the price paid and, it’s really noisy. We could hear everything happening outside at any time.
Stayed 1 night in Dec 2022
Response from CS&WEB Management – Kali Ciudadela on 2022/12/30
Dear Milagros, we appreciate your comments, please know that our guests’ feedback is really important to continue improving our service, be sure we will work on our service to improve your next stay.I look forward to welcoming you back anytime soon.

10/10 Excellent

CHRISTIAN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen servicio, hotel bonito, con desayuno, limpio y bien ubicado
Response from CS&WEB Management – Kali Ciudadela on 2022/12/27
Estimado Christian, muchas gracias por su comentario, me es muy grato saber que su experiencia en Hotel Kali fuera de su total agrado.Esperamos antenderle pronto.

2/10 Terrible

Ioritz

Stayed 1 night in Nov 2022
Response from CS&WEB Management – Kali Ciudadela on 2022/11/28
Estimado Huésped, agradecemos que nos regales de su tiempo en tan valiosos comentarios. Esperamos que hayas tenido una excelente estancia, lamentamos los inconvenientes que haya tenido que pasar, gracias por su retroalimentación, esto nos ayuda a mejorar y continuar entregando un servicio de mayor calidad. Nos encantaría velo de nuevo muy pronto.

10/10 Excellent

Cesar

Stayed 1 night in Oct 2022

8/10 Good

CLARISSA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small room, everything else was good.
Stayed 4 nights in Sep 2022
Response from CS&WEB Management – Kali Ciudadela on 2022/10/12
Thank you for rating, it's our pleasure to know that your experience at Kali fulfills your expectations.Hope to see you soon.Sincerely,

10/10 Excellent

Carlos

Stayed 1 night in Oct 2022
Response from CS&WEB Management – Kali Ciudadela on 2022/10/12
Estimado Carlos, muchas gracias por tu calificación, me hace feliz que tu experiencia en Kali fuera de tu total agrado.Esperamos antenderle pronto.

4/10 Poor

Adriana

Stayed 1 night in Sep 2022
Response from CS&WEB Management – Kali Ciudadela on 2022/9/28
Adriana, agradecemos que nos regales de tu tiempo en tan valiosos comentarios. Esperamos que hayas tenido una excelente estancia. Nos encantaría verte de nuevo muy pronto.

8/10 Good

William

Stayed 3 nights in Sep 2022
Response from CS&WEB Management – Kali Ciudadela on 2022/9/20
William, agradecemos nos regales de tu tiempo en esta valoración. Esperamos que hayas tenido una excelente estancia. Nos encantaría verte de nuevo muy pronto.

10/10 Excellent

Ingrid Estephania

Stayed 1 night in Sep 2022
Response from CS&WEB Management – Kali Ciudadela on 2022/9/18
Ingrid, agradecemos nos regales de tu tiempo en tan valiosos comentarios. Nos alegra que hayas tenido una excelente estancia, esperamos que nuestro servicio e instalaciones cumplieran con lo que buscabas. Nos encantaría verte de nuevo muy pronto.

10/10 Excellent

Yorch

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio, muy limpio, muy buena ubicación, el desayuno muy rico, solo espero que para mi próxima visita ya funcione el mini split, de ahí en fuera todo muy bien
Stayed 4 nights in Sep 2022
Response from CS&WEB Management – Kali Ciudadela on 2022/9/6
Yorch, agradecemos nos regales de tu tiempo en tan valiosos comentarios. Nos alegra saber que tuviste una excelente estancia y hayas disfrutado de nuestras instalaciones y servicios, nos encantaría verte de nuevo muy pronto.

10/10 Excellent

Flor Angelica

Stayed 1 night in Aug 2022
Response from CS&WEB Management – Kali Ciudadela on 2022/8/29
Flor, muchas gracias por tus comentarios y por haberte tomado el tiempo de valorarnos. Esperamos hayas tenido una agradable estancia y que podamos verte de nuevo muy pronto.

8/10 Good

VIVIANA

Stayed 4 nights in Aug 2022
Response from CS&WEB Management – Kali Ciudadela on 2022/12/30
Estimada Viviana, gracias por tus comentarios y por haberte tomado el tiempo de valorarnos. Esperamos hayas tenido una agradable estancia y que podamos verte de nuevo muy pronto.

8/10 Good

Guillaume

Stayed 3 nights in Jul 2022
Response from CS&WEB Management – Kali Ciudadela on 2022/8/11
Guillaume, muchas gracias por tus comentarios. Nos alegra saber que tu estancia con nosotros fue lo que buscabas y nuestro servicio haya sido adecuado. Esperamos verte de nuevo pronto, saludos.

10/10 Excellent

Norma karen

Stayed 1 night in Jul 2022
Response from CS&WEB Management – Kali Ciudadela on 2022/8/1
Norma, muchas gracias por tomarte el tiempo de calificarnos. Esperamos que hayas tenido una excelente estancia y podamos volver a verte pronto.

10/10 Excellent

Antonio Jesus

Stayed 2 nights in Jul 2022
Response from CS&WEB Management – Kali Ciudadela on 2022/8/1
Antonio, agradecemos que te hayas tomado el tiempo de calificarnos. Esperamos que hayas tenido una excelente estancia con nosotros y poder volver a verte pronto.