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Reviews of Brick Hotel - Small Luxury Hotels of the World

4.5 out of 5
Brick Hotel - Small Luxury Hotels of the World
Orizaba 95 Roma Norte, Mexico City

Reviews

9.0

Wonderful

Rating 10 - Excellent. 74 out of 99 reviews" "
Rating 8 - Good. 10 out of 99 reviews" "
Rating 6 - Okay. 6 out of 99 reviews" "
Rating 4 - Poor. 7 out of 99 reviews" "
Rating 2 - Terrible. 2 out of 99 reviews" "

9.6/10

Cleanliness

9.8/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Fabiana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and area, close to very good restaurants and cute shops. Staff is super friendly and accommodating. Breakfast was good. The only issue I had was sometimes we would come back to the room after dinner and that would be a smell of sewage coming out from the bathroom. The last day they were doing repairs outside of our door so the noise woke us up early. Besides that I’d recommend Brick!
Stayed 3 nights in Apr 2024
Response from M.A. on 2024/4/27
Thank you very much for your comments, we will work hard to find the reason of the smell, after your comments, now is a priority for usWe hope to see you back in the near futureWarm regards

4/10 Poor

Larry

Grossly overpriced and dances with misrepresentations. People very nice. Rented the rooftop unit. Broken glass in the balcony railings making it scary to use. Broken toilet components exposed. No ability to bag dirty clothes without an expensive bag they offer for sale. Compared to other high end places double the price. The rooftop looked at their trees. No view. If it was 1/3 the price then I wouldn’t write. Buyer beware.
Stayed 4 nights in Mar 2024
Response from M.A. on 2024/3/27
Thank you for your commentsRegards!

10/10 Excellent

Rory

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel! Beautiful design, excellent service, great food and close to lots of restaurants, cafes and shopping.
Stayed 2 nights in Mar 2024
Response from M.A. on 2024/3/23
Thank you for your rating, we will share it with all the staff, this motivates us to be better every dayWe hope for your return very soon

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous room; I got upgraded to one with a balcony and it was simply lovely. The service is exceptional - kind, thorough, and attentive. Small spots in the bathroom are showing their age and there was a whirring coming from the AC and the TV controls needed some explaining... Other than those small details, I'd highly recommend. SUPER location in the heart of Roma. Wonderful experience, well worth the price.
Stayed 3 nights in Mar 2024
Response from M.A. on 2024/3/23
Than you very much for your commentsIt makes us very happy, and motivate all the staff to be better everydayRegards!!

10/10 Excellent

Beatriz, BAY HARBOUR

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property A beautiful place to stay! Impressed
Stayed 1 night in Feb 2024
Response from M.A. on 2024/3/23
Thank you for your comments, we will share it with all the staff, this motivates us to be better every dayWe hope for your return very soon

10/10 Excellent

Jan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was beyond wonderful. Very attentive to all our needs. The food was exquisite. Lovely patio. I highly recommend The Brick!
Stayed 4 nights in Feb 2024
Response from M.A. on 2024/3/23
Thank you for your comments, we will share it with all the staff, this motivates us to be better every dayWe hope for your return very soon

10/10 Excellent

Chloe

Stayed 1 night in Feb 2024
Response from M.A. on 2024/3/23
Thank you for your rating, we will share it with all the staff, this motivates us to be better every dayWe hope for your return very soon

10/10 Excellent

Xue, New York

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast is excellent
Stayed 2 nights in Jan 2024
Response from M.A. on 2024/3/23
Thank you for your rating, we will share it with all the staff, this motivates us to be better every dayWe hope for your return very soon

10/10 Excellent

Sonja M

Stayed 4 nights in Jan 2024
Response from M.A. on 2024/3/23
Thank you for your rating, we will share it with all the staff, this motivates us to be better every dayWe hope for your return very soon

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Restaurant Nirvana in the area!!
Stayed 2 nights in Jan 2024

10/10 Excellent

Dinorah

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from M.A. on 2024/3/23
Thank you for your rating, we will share it with all the staff, this motivates us to be better every dayWe hope for your return very soon

10/10 Excellent

samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our Wonderful Honeymoon!!
From check-in to check-out, our stay at the BrickHotel was absolutely perfect. The cleanliness was unmatched, the service in both Spanish and English was wonderful, and the amenities were terrific!! We came on our honeymoon and were treated to a few special extras throughout our four-night stay. Thank you so much to all of the staff at Brick hotel for everything!!
Stayed 4 nights in Nov 2023

10/10 Excellent

Sara

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful design hotel in lovely neighborhood
Stayed 4 nights in Nov 2023

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Katye

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brick Hotel....a must!
Amazing hotel. Super friendly staff. Great location.
Stayed 4 nights in Oct 2023
Response from Luis on 2023/10/28
Thank you so much for your comments.Hope see you netx time.

10/10 Excellent

Miguel

Stayed 1 night in Sep 2023
Response from Front Desk Team on 2023/10/4
Querido Miguel, esperamos que se encuentre de lo mejor.Agradecemos muchos sus comentarios, realmente esperamos que nos visite nuevamente.Excelente día.

4/10 Poor

Paola

Liked: Cleanliness, staff & service, property conditions & facilities
I booked a room with queen bed and they gave me one with a twin bed instead. The room was not at all what I expected from what I originally booked.
Stayed 1 night in Sep 2023
Response from Brick Hotel Team on 2023/9/10
Dear, Ms. Paola,Thank you very much for your comments.We are very sorry for the inconvenience. We hope to see you soon in order to change your perspective.

2/10 Terrible

Jae

Stayed 5 nights in Aug 2023
Response from Front Desk Team on 2023/9/23
Good evening Mr. Kahng,We hope you are feeling well.We are sorry to hear that your stay did not meet your expectations, we look forward to improving your stay a second time.Best regards

10/10 Excellent

Pablo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place in a great location, would have been nice if staff explained all the hotel amenities and options. staff was very nice and pleasant
Stayed 2 nights in Jun 2023
Response from Edna Tapia on 2023/8/9
Thank you very much for your comments, they help us to improve.

8/10 Good

Bahar

Traveled with family
Liked: Cleanliness, staff & service
Overall we had a good stay. We booked a room with double room. I made the reservation on Expedia for 2 by accident after searching for rooms that could accommodate 3, we were charged an additional USD 100 per night even though this wasn’t noted anywhere on Expedia for an extra person charge. The room was nice but a little bit banged up. Sheets felt clean but had tiny stains, bathroom tiles were chipped. Great location, good service, one of the only hotels that would accommodate three to a room but had I known about the extra person charge, 2 single rooms elsewhere would have been the same price or cheaper even.
Stayed 4 nights in May 2023

10/10 Excellent

Casey, chicago

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Location is perfect. Perks such as a free massage, welcome cocktail, free breakfast. Around the corner from top restaurants and panderias.
Stayed 3 nights in May 2023

10/10 Excellent

Katie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous hotel with friendly, helpful staff in a fantastic location for waking and exploring the city.
Stayed 3 nights in May 2023

8/10 Good

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel, with one quirk.
Good operation and excellent location. Food is quite good and the rooms are well equipped. In our case, the big, strange thing was that we had a room with no windows! Not pleasant, even though the room was good. Service and personnel very good and friendly. We would go back, but only if we had a room with a window!
Stayed 4 nights in Apr 2023

10/10 Excellent

Lyubov

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, hotel was very clean and we thoroughly enjoyed our stay. Food was also fantastic!
Stayed 3 nights in Apr 2023

10/10 Excellent

joyce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great location and beautiful lodgings
The hotel is in Roma and is very convenient to restaurants that were walkable. The lobby is clean and attractive. The restaurant was convenient and the (free) breakfast was tasty and the menu had many choices. The spa in the hotel was a surprise as was the massage that came with our stay. I would recommend this hotel to my friends/family.
Stayed 4 nights in Mar 2023

8/10 Good

Jason

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Brick hotel is located on great tree-lined street with excellent shopping, restaurants and bars. The hotel was itself was perfection. Our bathroom exhaust fan had an issue but the handyman came late at night to fix it quickly. I will definitely come back and stay at The Brick and recommend to anyone going to visit.
Stayed 3 nights in Jan 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of kind experience
Honesty the hotel was an amazing surprise. Beautiful. Staff were all amazing. Food and beverage was spectacular The location couldn’t let be better.
Stayed 2 nights in Sep 2022
Response from Emilio Morales on 2022/10/3
Thank you very much for your comments, we will continue to reinvent our service to make your next visit even better. Warm Regards!!!

10/10 Excellent

Shellie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden GEM! A must stay in Mexico City
Wonderful stay! Great location! Surrounded by fabulous restaurants! A very friendly staff! A beautiful hotel! Very hip and chic! Decor is beautiful! Restaurant is delicious! I would definitely come back and stay!
Stayed 2 nights in Sep 2022
Response from Mitzy Pimentel on 2022/9/23
Thank you for your kind comment.We are very grateful for your preference, we are pleased to know that your stay with us was wonderful.On behalf of the Brick Hotel team, we look forward to having you stay with us again.Best regards.

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Stayed 4 nights in Aug 2022
Response from Mitzy Pimentel on 2022/8/30
Thank you for your kind comments.We hope to see you very soon.Kind regards.

10/10 Excellent

Jorge

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and amazing neighborhood. It hosts some of the best restaurants in Mexico City within a 2 block radius. It does get noisy in the mornings when people leave for the airport…. It felt like walls were paper thin.
Stayed 2 nights in Aug 2022
Response from Mitzy Pimentel on 2022/8/14
Hi, Jorge Thnck you so much for your comment, we will take this into account for future stays and make your experience more pleasant. We hope to have you with us again to create new experiences. Kind regards

10/10 Excellent

Carolyn

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing location close to the bougie hip things in Roma and a sleek beautiful hotel
Stayed 1 night in Aug 2022
Response from Mitzy Pimentel on 2022/8/14
Hi, Carolyn Thank you so much for your kind coment, we hope to see you very soon and create a new experience.

10/10 Excellent

Adin

Stayed 1 night in Jul 2022
Response from Alexnadro Cadena on 2022/8/2
Muchas gracias por su valoración. Nos complace saber que su estancia con nosotros cumplió con todas sus expectativas. ¡Nos vemos pronto!

10/10 Excellent

leonard

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2022
Response from Alexandro Cadena on 2022/7/3
Thank you so much for your rating. We hope to see you soon! My Best!

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique property in a trendy party of town with many shops and restaurants nearby. Very helpful staff
Stayed 5 nights in May 2022
Response from Mitzy Pimentel on 2022/5/11
Michael, Thank you for your kind comments. The entire Brick Hotel team is pleased that your stay with us was wonderful. I wish you a wonderful day. Best regards.

4/10 Poor

steven

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was beautiful and located in a great area but the noise at night was unbearable. I stayed for 6 nights and during at least 4 of the nights, there was either loud music or screaming bar patrons, creating such a loud racket that I could not sleep (even with the hotel supplied ear plugs) until after 11pm. On one of the nights, the hotel hosted an event with loud music lasting until at least 1-1:30am. I get that the hotel wants to make money but I would prefer to stay in a hotel that values their clients peace and quiet over their bar patrons.
Stayed 6 nights in Apr 2022
Response from Luis Arias on 2022/5/5
Dear Sir Steven, I hope you are feeling well. We truly apologize for the inconvenience caused during your stay. We hope you will give us a chance to make up for this bad time on another visit. The most important thing for us is our guests. I wish you an excellent day

10/10 Excellent

Isabel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and the friendliest staff.
Stayed 4 nights in Apr 2022
Response from Mitzy P. on 2022/5/4
Thank you very much for your kind comments, We hope your next stay will be even better. See you next time. I wish you a wonderful day

10/10 Excellent

Nathan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can't say enough about the Brick the hotel is amazing and the staff were fantastic!
Stayed 4 nights in Apr 2022
Response from Luis Arias on 2022/5/1
Thank you very much for your kind comments, We hope your next stay will be even better. See you next time. I wish you a wonderful day

6/10 Okay

Diane

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2022

6/10 Okay

Viraj

Traveled with partner
Liked: Cleanliness, amenities
Beautiful lobby, restaurant, and decor. However, was surprised to find after check in, there were no windows in many rooms. additionally, pillows were very flat and needed replacing (we had 4 pillows in the room, and all very flat).
Stayed 1 night in Mar 2022
Response from Alexandro Cadena on 2022/4/9
Thank you very much for your comments. We work every day to improve our experiences. We invite you to discover our other five categories with the option of a private balcony area. My best!!!

10/10 Excellent

Ramon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2022

6/10 Okay

Ignasi

Stayed 2 nights in Mar 2022
Response from Alma Duran on 2022/3/24
Estimado Ignasi Agradezco mucho el tiempo dedicado y compartirnos su mas reciente estancia con nosotros. Me gustaria me pueda apoyar con sus comentarios para poder revisar con las areas correspondientes y tomar las acciones necesarias. Saludos Cordiales

10/10 Excellent

Cristhian

Stayed 1 night in Mar 2022
Response from Edgar P. on 2022/3/17
Thankyou so much, please let us know for you next visit, will be a pleasure to have you back

10/10 Excellent

Raphael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2022
Response from Luis Arias on 2022/2/12
Thank you so much. We hope to see you soon

4/10 Poor

Giti

Liked: Cleanliness, property conditions & facilities
Pretty noisy. Thin walls. Standard rooms don’t have windows.
Stayed 5 nights in Feb 2022
Response from Luis Arias on 2022/2/12
We really so sorry for the problems, Miss We hope that you give us an another chance to make a better experience

10/10 Excellent

Chloe

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved our stay at Brick. The hotel is gorgeous and comfortable - a true gem in a spectacular location with many great restaurants nearby. The employees are all so kind, helpful, welcoming and accommodating. The outstanding experience at this hotel set the tone for our entire weekend in Mexico City - we can’t wait to return and stay here again.
Stayed 3 nights in Feb 2022
Response from Luis Arias on 2022/2/9
Thank you very much for such a warm comment. We hope to have your presence with us again and thus allow us to provide a new and magical experience.

4/10 Poor

Oscar

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Pésimo Servicio
Pésimo servicio. Me pasaron la tarjeta de crédito varias veces y me dejaron un flotante que ahora tengo que solucionar con el banco. El personal poco capacitado y sin dar soluciones. Me cobraron $20.00 de mas por que cobran en pesos a una tasa poco favorable. El cuarto no es obscuro total, entra luz por que las paletas de madera no cubren toda la ventana y se oye todo el ruido de afuera. La ubicación es lo mejor del hotel
Stayed 2 nights in Jan 2022
Response from Alexandro Cadena on 2022/2/4
Agradecemos mucho todos sus comentarios y lamentamos todos los inconvenientes durante su proceso de check in. Nuestro equipo trabaja día a día en mejorar. Esperamos en un futuro pueda darnos una segunda oportunidad así crear una experiencia memorable. Saludos cordiales, Alexandro Cadena

10/10 Excellent

Shannon

Stayed 2 nights in Feb 2022

4/10 Poor

Annika

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 3 nights in Jan 2022

8/10 Good

nicolas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the hotel is nice and well maintained. The breakfast doesn't include almost anything from the menu. I booked the room with breakfast but I paid extras for the breakfast. They must be more specific with that
Stayed 1 night in Jan 2022
Response from Edgar P. on 2022/2/2
Dear Nicolas, an apoliogize for the inconvenences, we will gona be most especific with the kind of breakfast included, thanks alot for your contributions.

10/10 Excellent

Justine, Santa Barbara

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Miguel was amazing! Staff was great! Rooms could be a little loud.
Stayed 5 nights in Jan 2022
Response from Alma Duran on 2022/1/9
Justine Thank you very much for your comments. I assure you that we will share your excellent congratulations. We hope to see you again Bets Regards