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Reviews of Bel Air Business Mexico City WTC, Trademark by Wyndham

3 out of 5
Bel Air Business Mexico City WTC, Trademark by Wyndham
Dakota 95, Mexico City, CDMX

Reviews

8.6

Excellent

Rating 10 - Excellent. 356 out of 611 reviews" "
Rating 8 - Good. 134 out of 611 reviews" "
Rating 6 - Okay. 51 out of 611 reviews" "
Rating 4 - Poor. 32 out of 611 reviews" "
Rating 2 - Terrible. 38 out of 611 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Anel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from e-commerce on 2024/4/12
Apreciable Anel, muchas gracias por tu reseña, nos gustaría nos compartieras más información para poder tomarla en cuenta y hacer tu próxima estancia más agradable.¡Saludos!

10/10 Excellent

Gaby

Liked: Cleanliness, staff & service, amenities
Ira fine to stay in a nice area
Stayed 2 nights in Mar 2024
Response from e-commerce on 2024/4/12
Dera Gaby, thank you for your comments.¡Come back soon!

10/10 Excellent

Julissa, ORLANDO

Stayed 2 nights in Mar 2024
Response from e-commerce on 2024/4/12
Apreciable Julissa, muchas gracias por tus buenos comentarios.¡Vuelve pronto!

8/10 Good

DULCE, SHERMAN OAKS

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has a great location in the city. The bar has great staff and ambience…. We have the opportunity to listen a pianist. The carpet floor on the hallways and the bar was full of stains. Recomended to change it for hard wood floors instead. Overall good hotel.
Stayed 3 nights in Mar 2024
Response from e-commerce on 2024/4/12
Dear Dulce, thank you for your comments, we hope you enjoyed your stay.¡Come back soon!

10/10 Excellent

Gilberto

Liked: Cleanliness, staff & service, property conditions & facilities
es adecuado para estancias cortas de negocio
Stayed 2 nights in Feb 2024
Response from e-commerce on 2024/4/12
Apreciable Gilberto, muchas gracias por tus buenos comentarios.¡Vuelve pronto!

10/10 Excellent

DULCE, SHERMAN OAKS

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location.
Stayed 1 night in Feb 2024
Response from e-commerce on 2024/4/12
Apreciable Dulce, muchas gracias por tus buenos comentarios.¡Vuelve pronto!

10/10 Excellent

Johana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Jorge

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was a great hotel and location.
Stayed 3 nights in Jan 2024

10/10 Excellent

Arvind

Stayed 1 night in Dec 2023

10/10 Excellent

Joaquin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

6/10 Okay

Heidi

Business traveler
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Bel Air Bussines Mexico City WTC on 2023/12/19
Apreciable Heidi!!! Agradecemos el tiempo que ha tomado para compartirnos sus comentarios, esperamos que su estadía haya sido totalmente grata, esperamos vernos nuevamente en su próxima visita en nuestra ciudad.

10/10 Excellent

Elba

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location if you go to WTC. Very convenient, safe and clean.
Stayed 1 night in Dec 2023
Response from Bel Air Bussines Mexico City WTC on 2023/12/19
Dear Elba!!! We appreciate the time have you taken to share your comments with us, we hope see you again in your next visit in our city.

6/10 Okay

Youssef El

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Bel Air Bussines Mexico City WTC on 2023/12/11
Apreciable Youssef!!! Agradecemos el tiempo que ha tomado para compartirnos sus comentarios, para BelAir Business ofrecer las mejores experiencias siempre será nuestra prioridad y esperamos que su estancia haya sido totalmente grata, esperamos vernos nuevamente en su próxima visita en nuestra ciudad.

10/10 Excellent

francisco

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
a hotel with a great location and very close to everywhere
Stayed 4 nights in Dec 2023
Response from Bel Air Bussines Mexico City WTC on 2023/12/19
Dear Francisco!!! We appreciate the time have you taken to share your comments with us, we hope see you again in your next visit in our city.

4/10 Poor

Eber Carlos

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Bad Service
Stayed 9 nights in Nov 2023
Response from Bel Air Bussines Mexico City WTC on 2023/11/24
Dear Eber!!! We appreciate the time have you taken to share your comments with us, we hope see you again in your next visit in our city an we can offer a better service.

10/10 Excellent

Julissa, ORLANDO

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent ubication
Stayed 2 nights in Oct 2023
Response from Bel Air Bussines Mexico City WTC on 2023/10/30
Dear Julissa!!! We appreciate the time have you taken to share your comments with us, we hope see you again in your next visit in Mexico City.

10/10 Excellent

Jesus Arturo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect.
Response from Bel Air Bussines Mexico City WTC on 2023/10/10
Apreciable Jesús!!! Agradecemos el tiempo que ha tomado para compartirnos sus comentarios, para BelAir Business ofrecer las mejores experiencias siempre será nuestra prioridad nos complace saber que disfruto su estadía, esperamos vernos nuevamente en su próxima visita en nuestra ciudad.

10/10 Excellent

Gabriela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Bel Air Bussines Mexico City WTC on 2023/9/28
Apreciable Gabriela!!! Agradecemos el tiempo que ha tomado para compartirnos sus comentarios, para BelAir Business ofrecer las mejores experiencias siempre será nuestra prioridad y nos complace saber que lo hicimos bien, esperamos vernos nuevamente en su próxima visita en nuestra ciudad.

10/10 Excellent

Martin, Calexico

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent place to stay
Stayed 3 nights in Sep 2023
Response from Bel Air Bussines Mexico City WTC on 2023/9/15
Apreciable Martin!!! Agradecemos el tiempo que ha tomado para compartirnos sus comentarios, para BelAir Business ofrecer las mejores experiencias siempre será nuestra prioridad y nos complace saber que lo hicimos bien, esperamos vernos nuevamente en su próxima visita en nuestra ciudad.

10/10 Excellent

Ivonne

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Bel Air Bussines Mexico City WTC on 2023/9/12
Apreciable Ivonne!!! Agradecemos el tiempo que ha tomado para compartirnos sus comentarios, esperamos que tu estadía haya sido totalmente grata, esperamos verte en tu próxima reservación en Bel Air Business Mexico City WTC, Trademark by Wyndham.

2/10 Terrible

Erika

Business traveler, Traveled with partner
Disliked: Staff & service
Pesimo el servicio para el check in, mala actitud y un señor de mostrador con muy mala presentacion sin el uniforme con muy mal aspecto
Stayed 3 nights in Sep 2023
Response from Bel Air Bussines Mexico City WTC on 2023/9/7
Estimada Erika!!! Agradecemos el tiempo que a tomado para compartirnos sus comentarios, lamentamos los inconvenientes que pudieron afectar su estadía, daremos un seguimiento con el departamento correspondiente para en su próxima visita poder ofrecer el servicio que nos caracteriza.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel. Very accommodating staff. Super close to the World Trade Center or the Pepsi Center.
Stayed 1 night in Jul 2023
Response from Bel Air Business Mexico City WTC on 2023/7/18
Dear guest!!! We appreciate the time have you taken to share your comments with us, We hope see you again in your next visit in our city.

10/10 Excellent

Joaquin

Stayed 1 night in Jul 2023
Response from Bel Air Bussines Mexico City WTC on 2023/8/2
Apreciable Joaquín!!! Agradecemos el tiempo que ha tomado ara compartirnos sus comentarios, para BelAir Business ofrecer las mejores experiencias siempre será nuestra prioridad y nos complace saber que lo hicimos bien, esperamos vernos nuevamente en su próxima visita en nuestra ciudad.

10/10 Excellent

Balakrishna

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect hotel to stay
Stayed 2 nights in Jun 2023
Response from Bel Air Bussines Mexico City WTC on 2023/6/7
Dear guest!!! We appreciate the time have you taken to share your comments with us, we hope see you again in your next visit in our city

8/10 Good

Lise

Stayed 5 nights in Apr 2023
Response from Bel Air Bussines Mexico City WTC on 2023/5/10
Apreciable Lise!!! Gracias por compartirnos sus comentarios sobre su reciente estancia. Nos gustaría volvernos a ver en su próxima visita a nuestra ciudad

10/10 Excellent

Ajay

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Apr 2023
Response from Bel Air Bussines Mexico City WTC on 2023/5/10
Apreciable Ajay!!! Gracias por compartirnos sus comentarios sobre su reciente estancia. Nos complace saber que disfruto de nuestras instalaciones. Esperamos vernos de nuevo en su próxima visita a nuestra ciudad.

8/10 Good

Maria

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Clean rooms and good service. Convenient location. Old and a little deteriorated furniture.
Stayed 4 nights in Apr 2023
Response from Bel Air Bussines Mexico City WTC on 2023/5/10
Apreciable Maria!!! Agradecemos el tiempo que ha tomado para compartirnos sus comentarios. Para Bel Air Business ofrecer las mejores experiencias siempre será nuestra prioridad, y nos complace saber que lo hicimos bien. Esperamos vernos nuevamente en su proxima visita en nuestra ciudad.

10/10 Excellent

Jesus, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, nice rooms and price.
Stayed 5 nights in Mar 2023
Response from Bel Air Bussines Mexico Cty WTC on 2023/3/21
Dear Jesus!!!, We appreciate the time have you taken to share your comments with us. We hope see you again in your next visit in our city.

6/10 Okay

Ron

Liked: Cleanliness
Average at best
My room was 2119, located on the first floor. The water from the shower would immediately stream into the rest of the bathroom, making the floor slippery and unsafe. I had to put towels on the floor to lessen the impact. My room had no window, no view. The rooms are not soundproof. So I could constantly hear hotel staff talking to each other in the hallway. In addition, my room was across from the gym. Therefore I would hear people working out and weights clanging at 5 am. The breakfast was hearty, and the wait staff attentive. There was no variety, however, in the food. I would not come back to this hotel.
Stayed 5 nights in Mar 2023
Response from Bel Air Bussines Mexico Cty WTC on 2023/3/14
Appreciable guest!We appreciate the time have you taken to share your comments with us. We offer our most sincere apologies for the inconveniences that affected your stay, we will give the appropriate follow-ups with the involved departments, seeking in the future only to offer the best experiences.

10/10 Excellent

Jorge David

Stayed 3 nights in Feb 2023
Response from Bel Air Bussines Mexico Cty WTC on 2023/2/23
Apreciable Jorge!!! Agradecemos tus comentarios, esperamos verte nuevamente en tu próxima visita.

6/10 Okay

Heber Gabriel

Business traveler
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Muy bien ubicado pero las habitaciones necesitan mantenimiento, la cerradura no reconocía la tarjeta en repetidas ocasiones, se desactiva antes de la hora de checkout, la plancha no sirve, camas algo duras para el promedio.
Stayed 2 nights in Feb 2023
Response from Bel Air Bussines Mexico Cty WTC on 2023/2/21
Apreciable Heber!!! Agradecemos el tiempo que ha tomado para compartirnos sus comentarios, esperamos vernos nuevamente en su próxima visita en nuestra ciudad.

10/10 Excellent

Jorge

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023
Response from Bel Air Bussines Mexico City WTC on 2023/4/6
Apreciable Jorge!!! Agradecemos el tiempo que ha tomado para compartirnos sus comentarios. Esperamos vernos nuevamente en su próxima visita en nuestra ciudad. Saludos.

10/10 Excellent

Hernan

Stayed 1 night in Feb 2023
Response from Bel Air Bussines Mexico Cty WTC on 2023/2/3
Dear guest!!! We appreciate the time have you taken to share your comments with us, we hope see you again in your next visit in our city.

2/10 Terrible

Marisol

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Carpets super dirty. They lied about house keeping not coming. Had to be begging for towels. The TV didnt work properly. I would stay here again.....
Response from BelAir Business Mexico City WTC on 2022/12/27
Appreciable guest!We appreciate the time have you taken to share your comments with us. We offer our most sincere apologies for the inconveniences that affected your stay, we will give the appropriate follow-ups with the involved departments, seeking in the future only to offer the best experiences.Sincerely, BelAir Business Mexico City WTC Trademark By Wyndham.

10/10 Excellent

Julieta, THUNDER BAY

Stayed 1 night in Dec 2022

10/10 Excellent

Elba

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Me gustó la ubicación. En la habitación estaba tapado el lavabo y la tele solo tenía 2 canales y no eran ni los canales abiertos. El wifi nunca sirvió.
Stayed 1 night in Dec 2022
Response from BelAir Business on 2022/12/13
Appreciable guest!We appreciate the time have you taken to share your comments with us. We offer our most sincere apologies for the inconveniences that affected your stay, we will give the appropriate follow-ups with the involved departments, seeking in the future only to offer the best experiences.Sincerely, BelAir Business Mexico City WTC Trademark By Wyndham.

2/10 Terrible

Mario

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Recently we stay at this hotel which was high rated but my experience was not good at all. fist the hotel key did it work, it work for the first time then we whent out but when we came back the key didnt work we call receptionist the handy man took hours to show up "because it was late", then we had a meet point at this hotel with two family members which they had to pay just to be with us while we was getting ready to head out to the tour city so we ended paying $1,200 pesos and they collect ID's from them and make them sing paper with their information becuase that is the hotel policy thats the first time i heard that. If you go to eat at restaurant they take for ever to bring your food waitress disappears if you need something you have to stand up and look for then. This is just our experience maybe we just had bad luck or who knows.
Response from BelAir Business WTC on 2022/12/13
Appreciable guest!We appreciate the time have you taken to share your comments with us. We offer our most sincere apologies for the inconveniences that affected your stay, we will give the appropriate follow-ups with the involved departments, seeking in the future only to offer the best experiences.Sincerely, BelAir Business Mexico City WTC Trademark By Wyndham.

10/10 Excellent

EZEQUIEL

Stayed 1 night in Dec 2022
Response from BelAir Business Mexico City WTC on 2022/12/9
Apreciable Ezequiel, agradecemos sus comentarios.

6/10 Okay

Juan

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The hotel Was nice and good location. But service was ver very slow. We had 6 rooms it was about midnight, lots of people waiting only one person working. No towels in room, took over an hour to get some
Stayed 1 night in Nov 2022
Response from BelAir Business Mexico City WTC on 2022/11/28
Appreciable guest!!! We appreciate the time have you taken to share your comments with us. We offer our most sincere apologies for the inconveniences that affected your stay, we will give the appropriate follow-ups with the involved departments, seeking in the future only to offer the best experiences. Sincerely, BelAir Business Mexico City WTC Trademark By Wyndham.

10/10 Excellent

Javier

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like how it is located close to everything one needs to do and go. The staff treated us very well. My family and I enjoy our stay at this nice hotel. Highly recommended. Easy check-in and check-out. Keep up the good work!
Stayed 3 nights in Nov 2022
Response from BelAir Business Mexico City WTC on 2022/11/28
Appreciable Javier! We appreciate the time have you taken to share your comments with us, we're glad to know we did it right. Sincerely BelAir Business Mexico City WTC Trademark By Wyndham.

8/10 Good

marco

Stayed 1 night in Nov 2022
Response from BelAir Business Mexico City WTC on 2022/11/30
Apreciable huésped!!! Agradecemos el tiempo que ha tomado para compartir sus comentarios con nocostros. Esperamos vernos nuevamente en su próxima visita en nuestra ciudad. BelAir Business Mexico City WTC, Trademark by Windham.

8/10 Good

Cesar, Cuernavaca

Traveled with family
Liked: Cleanliness, property conditions & facilities
Convenient location
Stayed 1 night in Nov 2022
Response from BelAir Business WTC on 2022/11/24
Appreciable Cesar!!! We appreciate the time have you taken to share your comments with us. We hope see u in your next visit in our city. Sincerely, BelAir Business Mexico City WTC Trademark By Wyndham.

10/10 Excellent

Ferney, Sandy

Stayed 4 nights in Nov 2022

10/10 Excellent

kim

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I LIKED EVERYTHING ABOUT THIS PROPERTY. IT WAS GREAT!!
Stayed 3 nights in Oct 2022
Response from Daniel - Ecommerce on 2022/10/21
Dear Kim!Thank you for sharing your comments about your recent stay. We are pleased to know that you enjoyed our amenities and services. We hope to see you again on your next visit to our city.

6/10 Okay

Luis Guillermo

Traveled with family
Disliked: Property conditions & facilities
No me gustaron las habitaciones, el baño super pequeño, no tiene nevera en la habitacion, para traer hielo toca o pedir o ir hasta la planta baja para traerlo, en muchas ocasiones saliamos desde temprano y regresabamos en la noche y no habian arreglado nuestra habitacion, y tambien en muchas no nos cambiaban las toallas, movimos el sofacama y habia basura debajo, se notaba que nunca limpiaban ahi debajo. No me volveria a hospedar ahi, hau hoteles mas lindos con mejores precios.
Stayed 11 nights in Oct 2022
Response from Daniel - Ecommerce on 2022/10/17
Apreciable Luis!Gracias por compartirnos sus comentarios sobre su reciente estancia. Ofrecemos nuestras más sinceras disculpas por los inconvenientes que paso y que afectaron su estancia. Daremos los adecuados seguimientos con los departamentos involucrados buscando en lo futuro solo ofrecer las mejores experiencias.

10/10 Excellent

Samantha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and well located
Stayed 1 night in Oct 2022
Response from Daniel - Ecommerce on 2022/10/13
Apreciable Samantha!Gracias por compartirnos sus comentarios sobre su reciente estancia. Nos motiva saber que disfruto de nuestras amenidades y servicios. Esperamos vernos de nuevo en su próxima visita a nuestras ciudad.

10/10 Excellent

Raquel

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Loved the central location of the hotel. Various restaurants and very accessible walking diatance
Stayed 2 nights in Sep 2022
Response from Daniel Brambila -Ecommerce on 2022/9/7
Dear Raquel!We are pleased to know that you enjoyed our amenities and services. We hope to see you again on your next visit to our city.

8/10 Good

Eduardo, El Doral

Stayed 2 nights in Aug 2022

8/10 Good

Juan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the location of the Hotel
Stayed 9 nights in May 2022
Response from Daniel Brambila - Ecommerce Manager on 2022/6/9
Thank you for choosing us during your recent stay. We are pleased to know that you liked our location.

4/10 Poor

Jorge, Santiago

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
long time to do check in and check out. wifi in all the hotel is very bad. bed is good.
Stayed 2 nights in May 2022
Response from Daniel Brambila - Ecommerce Manager on 2022/6/14
Dear Jorge! We appreciate the time you have taken to share your comments about your recent stay. We offer our sincerest apologies for any inconvenience. We will follow up with the departments involved, seeking to improve and avoid similar situations in the future.