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Aparthotel

Alteza Polanco

4.0 star property
Aparthotel with a restaurant, steps from Plaza Polanco

Choose dates to view prices

Alteza Polanco offers an upscale yet welcoming atmosphere just steps from Plaza Polanco. Guests can relax in outdoor treatment areas or dine at the on-site restaurant. The property provides free in-room WiFi and luggage storage, with attentive staff ready to enhance the visit.
VIP Access

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Laundry
  • Spa
  • Gym

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Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Deluxe Room, 2 Double Beds

Deluxe Room, 2 Double Beds | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Deluxe Room, 2 Double Beds

Highlights

Air conditioning
Free rollaway/extra beds
Flat-screen TV
Hypo-allergenic bedding
Hair dryer
Private bathroom
Espresso maker
Cable channels
  • 323 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 2 Double Beds

Junior Suite, 2 Double Beds | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Junior Suite, 2 Double Beds

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Free rollaway/extra beds
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Hair dryer
Private bathroom
Espresso maker
  • 409 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 Queen Bed

Deluxe Room, 1 Queen Bed | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Deluxe Room, 1 Queen Bed

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
Free rollaway/extra beds
Flat-screen TV
Hypo-allergenic bedding
Hair dryer
Private bathroom
Espresso maker
Cable channels
  • 301 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite, 1 Queen Bed

Junior Suite, 1 Queen Bed | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Junior Suite, 1 Queen Bed

Highlights

Air conditioning
Free rollaway/extra beds
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Hair dryer
Private bathroom
Microwave
  • 312 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Master Suite, 1 Queen Bed, Exterior View

Master Suite, 1 Queen Bed, Exterior View | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Master Suite, 1 Queen Bed, Exterior View

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Free rollaway/extra beds
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Bathrobes
Hair dryer
Private bathroom
  • 344 sq ft
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Master Suite, 1 Queen Bed, Interior View

Master Suite, 1 Queen Bed, Interior View | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Master Suite, 1 Queen Bed, Interior View

Highlights

Air conditioning
Free rollaway/extra beds
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Bathrobes
Hair dryer
Private bathroom
  • 463 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Queen Bed, Exterior View

Suite, 1 Queen Bed, Exterior View | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Suite, 1 Queen Bed, Exterior View

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Free rollaway/extra beds
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Bathrobes
Hair dryer
Private bathroom
  • 334 sq ft
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 Queen Bed
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About the neighborhood

Map
Blas Pascal No. 111, Mexico City, 11510

What's nearby

  • Plaza Polanco - 1 min walk - 0.1 km
  • Avenida Presidente Masaryk - 7 min walk - 0.6 km
  • Plaza Carso Shopping Center - 10 min walk - 0.9 km
  • Antara Polanco - 12 min walk - 1.0 km
  • Soumaya Museum - 12 min walk - 1.0 km

Getting around

  • Polanco Station - 3 min drive
  • Mexico City Fortuna Station - 9 min drive
  • Benito Juarez International Airport (MEX) - 33 min drive

Restaurants

  • ‪La Casa de Toño - ‬3 min walk
  • ‪Vips - ‬1 min walk
  • ‪Tierra Garat - ‬1 min walk
  • ‪Regma Express - ‬3 min walk
  • ‪Tortas La Combi - ‬2 min walk

About this property

Alteza Polanco

Aparthotel with a restaurant, steps from Plaza Polanco
A restaurant, a fitness center, and self parking are available at this smoke-free aparthotel. WiFi in public areas is free. Additionally, massage/treatment rooms, conference space, and concierge services are onsite. Each apartment offers free WiFi, room service, and a flat-screen TV with cable channels. Additional amenities include an espresso maker, in-room massages, and a hair dryer.
Alteza Polanco offers 70 air-conditioned accommodations with espresso makers and safes. 40-inch flat-screen televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Mexico City aparthotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

Recreational amenities at the aparthotel include a fitness center.
Guests can pamper themselves by indulging in the onsite spa services. There are 2 treatment rooms and outdoor treatment areas. Services include deep-tissue massages and sports massages.

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Property amenities

Pool/Spa

  • 2 treatment rooms
  • Deep-tissue massages
  • In-room massages
  • Outdoor treatment areas
  • Sports massages

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Covered self parking on site (USD 10 per night)
  • Limited onsite self parking

Family friendly

  • Children stay free (see details)

Food and drink

  • Espresso maker

Dining

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: USD 10 to 21 per person
  • A restaurant
  • Room service (limited hours)

Bedrooms

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • 1 private bathroom
  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Living spaces

  • Fireplace in lobby

Entertainment

  • 40-inch flat-screen TV with cable channels
  • TV in common areas

Outdoor areas

  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • 474 square feet of conference space
  • Desk
  • Meeting rooms

Comfort

  • Air conditioning

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Smoking not allowed

Services and conveniences

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Iron/ironing board
  • Luggage storage
  • Phone
  • Proposal/romance packages
  • Safe
  • Safe at front desk
  • Tour and ticket assistance

Location highlights

  • In a shopping district
  • In an entertainment district

Things to do

  • Gym

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Fire extinguisher

General

  • 1 building
  • 70 units
  • 8 floors
  • Banquet hall
  • Built in 2014

Policies

Check-in

Check-in time starts at 3 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 10 to 21 per person
  • Airport shuttle fee: USD 70 per vehicle (roundtrip)
  • Covered self parking fee: USD 10 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Alteza Polanco Hotel
Alteza Hotel
Alteza Polanco
Alteza Polanco Hotel
Alteza Hotel
Hotel Alteza Polanco Mexico City
Mexico City Alteza Polanco Hotel
Hotel Alteza Polanco
Alteza Polanco Mexico City
Alteza

Frequently asked questions

Is Alteza Polanco pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is available for USD 10 per night. Limited spots are available.

What time is check-in at Alteza Polanco?

Check-in begins at 3 PM.

What time is check-out at Alteza Polanco?

Check-out is at noon.

Does Alteza Polanco provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 70 per vehicle applies.

Where is Alteza Polanco located?

Located in Polanco, this aparthotel is within a 10-minute walk of Plaza Polanco, Plaza Carso Shopping Center, and Acuario Inbursa. Antara Polanco and Soumaya Museum are also within 15 minutes. Polanco Station is 29 minutes by foot.

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Reviews

Alteza Polanco Reviews

8.6

Excellent

9.0

Cleanliness

8.8

Location

8.8

Staff & service

9.0

Eco-friendliness

8.4

Property conditions & facilities
Rating 10 - Excellent. 326 out of 639 reviews
Rating 8 - Good. 189 out of 639 reviews
Rating 6 - Okay. 83 out of 639 reviews
Rating 4 - Poor. 28 out of 639 reviews
Rating 2 - Terrible. 13 out of 639 reviews

Reviews

10/10 Excellent

Zeila

Liked: Cleanliness, amenities, property conditions & facilities, communication
Amazing service, excellent location
Stayed 3 nights in Oct 2025

10/10 Excellent

ROBERT

Liked: Cleanliness, amenities, property conditions & facilities
Nice location and hotel.
Stayed 6 nights in Jul 2025

10/10 Excellent

Cesar

Liked: Cleanliness, amenities, property conditions & facilities, communication
Todo excelente
Stayed 1 night in Nov 2025

10/10 Excellent

Maria

Liked: Cleanliness, amenities, property conditions & facilities, communication
Excelent service
Stayed 1 night in Oct 2025

10/10 Excellent

Mauricio

Liked: Cleanliness, amenities, property conditions & facilities, communication
Good service, especially the bellboy Raul! He is the best
Stayed 3 nights in Oct 2025

10/10 Excellent

Gretel

Liked: Cleanliness, property conditions & facilities, communication
The hotel staff was friendly. Hotel was very modern. The room was spacious and tastefully decorated. Nice bath products. The entire place was very well kept and super clean. It is located on a quiet side street. The complimentary breakfast was lovely and fresh and offered healthy choices.
Stayed 6 nights in Oct 2025

6/10 Okay

Virginia

Disliked: Amenities
No breakfast and they let us wait until 3:10 to check in.
Stayed 1 night in Nov 2025

10/10 Excellent

MARIA

Liked: Cleanliness, amenities, property conditions & facilities, communication
love the how clean and confortable was the room. very friendly staff.
Stayed 4 nights in Jul 2025

10/10 Excellent

Michael Curtis

Liked: Cleanliness, amenities, property conditions & facilities, communication
Nice little hotel. But they have a major deficiency-no king size beds
Stayed 4 nights in Jul 2025

10/10 Excellent

AIBI

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great stay for business and shopping!
Stayed 5 nights in Nov 2024

10/10 Excellent

Michael Curtis

Liked: Cleanliness, amenities, property conditions & facilities, communication
They finally have king size beds
Stayed 7 nights in Aug 2025

10/10 Excellent

andres

Liked: Cleanliness, communication
Excellent hotel and location!!
Stayed 1 night in Feb 2023

10/10 Excellent

Javier

Liked: Cleanliness, amenities, property conditions & facilities, communication
Good place to stay
Stayed 1 night in Dec 2023

10/10 Excellent

Susana

Liked: Cleanliness, room comfort, communication
Very comfortable beds , very clean and breakfast also very good . Enjoyed our stay there
Stayed 4 nights in Oct 2023

10/10 Excellent

Peter

Liked: Cleanliness, communication
Nice hotel
Stayed 1 night in Oct 2024

8/10 Good

Yevgen

Liked: Cleanliness, property conditions & facilities, communication
Good location, big rooms, good reception service.
Stayed 3 nights in Oct 2024

10/10 Excellent

Luis

Liked: Cleanliness, amenities, property conditions & facilities, communication
Staff was very friendly and helpful will definitely be back
Stayed 6 nights in Nov 2024

10/10 Excellent

Martha

Liked: Cleanliness, amenities, property conditions & facilities, communication
Employees were really nice and polite
Stayed 3 nights in Mar 2025

10/10 Excellent

Maria

Liked: Cleanliness, property conditions & facilities, communication
Very nice, quiet location. Nice rooms
Stayed 5 nights in Oct 2024

10/10 Excellent

Thomas

Liked: Cleanliness, property conditions & facilities, communication
The hotel was extremely clean, the staff was wonderful and the morning brunch selections at the roof top restaurant were great
Stayed 3 nights in May 2023

8/10 Good

Paulina

Liked: Cleanliness, property conditions & facilities, communication
It was clean and quiet, very welcoming staff.
Stayed 1 night in Mar 2024

10/10 Excellent

Samuel

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great Hotel, staff and service
Stayed 3 nights in Mar 2024

8/10 Good

SHAN

Liked: Cleanliness, amenities, property conditions & facilities, communication
Good
Stayed 1 night in Aug 2025

8/10 Good

SEAN

Liked: Cleanliness, property conditions & facilities, communication
Great value for the money. Nothing special about the place, clean and safe. The location is good, not far to the nice cafes in Polanco and some great dining options.
Stayed 3 nights in Oct 2024

10/10 Excellent

Aida

Liked: Cleanliness, amenities, property conditions & facilities, communication
Good location & very clean