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"I love this hotel! It’s beautiful, and staff is very friendly. The location is incredible, everything is close by. I loved the room and the beautiful view. The food and drinks were amazing. I recommend this hotel 100%"

"Rooms were very spacious, nice and the room service was excellent. Staff were very sweet. Would recommend. Gym space was very nice and fully functional- you could do everything except power lift. Restaurants in the hotel very nice. Bathroom was spacious The only cons: bed was lumpy and the swimming pool was small and filled so not really usable. Facilities were a little old"

"La neta, uno de los mejores de CDMX y tiene la conveniencia de distancia con el aeropuerto. He quedado varias veces y siempre es un gusto. Servicio excelente, hasta servicio a la domicilio tarde en la noche. 10/10."

"Close to the airport shuttle service was convenient, but there was no hot water."

"5 stars "

"The room was clean and large. Check-in staff was nice and attentive. We got the breakfast with room and highly suggest."

"the staff where supper amazing and friendly!! the doorman miguel was such a gentleman in helping me with my items everyday!! i will for sure be coming back "

"The Ritz was a terrible experience. They refused to change our date, leading to endless back-and-forth with both Expedia and the hotel. We ended up leaving two days early, and they didn't even approve our refund. The front desk staff provided absolutely no customer service. The air conditioning barely worked, and the floors were dirty. Rooms are not sound proof you could hear everything, I strongly advise against staying here."

"Perfect location, two things that would have made the experience better would have been a larger restroom/more towels. And if the property had a bar."