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Reviews of Motel 6 Memphis, TN - Downtown

2 out of 5
Motel 6 Memphis, TN - Downtown
210 S Pauline St, Memphis, TN

Reviews

5.8
Rating 10 - Excellent. 164 out of 1007 reviews" "
Rating 8 - Good. 223 out of 1007 reviews" "
Rating 6 - Okay. 211 out of 1007 reviews" "
Rating 4 - Poor. 152 out of 1007 reviews" "
Rating 2 - Terrible. 257 out of 1007 reviews" "

6.0/10

Cleanliness

6.6/10

Staff & service

5.0/10

Amenities

5.8/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

10/10 Excellent

Shirley

Liked: Cleanliness
On time service and friendly people.
Stayed 1 night in May 2024

8/10 Good

kevin

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Eude management. Gunshots and yelling at 1:30 & 3:07 am. Reported it to management and the response was no one else complained. Like i had a reason to lie. Worst experience this year.
Stayed 1 night in May 2024

2/10 Terrible

Kendall

Disliked: Cleanliness, staff & service, property conditions & facilities
No microwave
Stayed 7 nights in Apr 2024

10/10 Excellent

Therese

Liked: Cleanliness, staff & service, property conditions & facilities
I felt safe with gated parkkng
Stayed 1 night in May 2024

4/10 Poor

Sabrena

Disliked: Cleanliness, staff & service, property conditions & facilities
Wasn't a clean property was not able to really sleep comfortably
Stayed 1 night in Apr 2024

4/10 Poor

George

Business traveler, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Easy to get to.
Stayed 2 nights in Apr 2024

4/10 Poor

Bobbie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Nancy Y. on 2024/5/10
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Nancy Y.#Team6

10/10 Excellent

Lori

Traveled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Great stay in Midtown for the price! Location is easily accessible from I-240. Rooms look to be newly remodeled. Motel has a security gate around the entire property with access only to guests by room key which made this location even more appealing since we didn't have to worry about our vehicle being broken into. Area is fairly quiet all day and night except for the occasional whir of a helicopter going to or from the hospital located across the street. Rooms are pet friendly and motel does not require a room or pet deposit. They even have a designated area for your pet to potty that is equipped with gloves, waste bags and a trash can. All in all great stay. Would recommend!
Stayed 2 nights in Apr 2024
Response from Brand Experience Team on 2024/5/7
Hi Lori, We're thankful you had a wonderful experience during your recent stay with us, and we appreciate your feedback! We are committed to providing exceptional service to all our guests, and we are glad we met your expectations. We hope to have the opportunity to serve you again in the future for all your lodging needs. Thank you for choosing us!Maz K.#Team6

8/10 Good

Rafael, Los Angeles

Liked: Staff & service, property conditions & facilities
Helicopters at night
Stayed 2 nights in Apr 2024
Response from Brand Experience Team on 2024/5/1
Hi Rafael, Thank you for positively rating your stay!Natalie #Team6

2/10 Terrible

Lesly

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Only good thing about this hotel is location. Very close to DTM. Too much to write for things that I wasn’t satisfied with.
Stayed 2 nights in Apr 2024
Response from Brand Experience Team on 2024/5/1
Hi Lesly, Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Natalie #Team6

8/10 Good

Kristine

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The late night check in was easy. The front desk person portrayed a good business representative. The room was really clean. We had our dogs. Plenty of space and grass for the dogs. TV worked easy. The entire property is gated. It is very ckose to Beale St. I recoonned thais plaace.
Stayed 2 nights in Apr 2024
Response from Brand Experience Team on 2024/5/1
Hi Kristine, We appreciate you sharing your experience with us. We're happy to hear you enjoyed your stay and that our staff was helpful, and we look forward to seeing you again soon.Natalie #Team6

4/10 Poor

Takis

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We did not feel safe here. When we would leave the property we made sure to take all our stuff with us. When we returned the first night, our keys did not work, and someone else's stuff was in our fridge. People were loud til all hours of the night. We did not feel safe there.
Stayed 2 nights in Apr 2024
Response from Brand Experience Team on 2024/4/24
Hi Takis,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention.Maz K.#Team6

2/10 Terrible

Tanizah

Disliked: Cleanliness, staff & service, property conditions & facilities
Price
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 2024/4/24
Hi Tanizah,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

2/10 Terrible

Robert, Coldwater

Stayed 1 night in Apr 2024

6/10 Okay

Bbobb

Disliked: Amenities, property conditions & facilities
Staff
Stayed 1 night in Apr 2024

6/10 Okay

kameron

like it because it has a cafe and your car won’t get broken into.
Stayed 1 night in Apr 2024
Response from Nancy Y. on 2024/4/17
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Nancy Y.#Team6

10/10 Excellent

Robert, Coldwater

Stayed 1 night in Apr 2024
Response from Brand Experience Team on 2024/4/18
Hi Robert,Thank you for the amazing review! Maz K.#Team6

6/10 Okay

Joseph

Not very nice as far as front desk go
Stayed 1 night in Apr 2024
Response from Nancy Y. on 2024/4/17
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Nancy Y.#Team6

10/10 Excellent

Joyce

Stayed 1 night in Mar 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Feb 2024
Response from Brand Experience Team on 2024/4/12
Hi Brian,Thank you for the perfect rating!! Maz K.#Team6

2/10 Terrible

Susan

Sketchy, felt unsafe.
Stayed 2 nights in Mar 2024
Response from Nancy Y. on 2024/4/3
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

8/10 Good

Susan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good security on property. Gates, fences, cameras. Not best neighborhood
Stayed 1 night in Mar 2024
Response from Nancy Y. on 2024/4/3
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

2/10 Terrible

Mark

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not stay here. It is full of pimps, prostitutes & drug dealers, all behind locking fences and gates. Not safe.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 2024/3/27
Hi Mark,We would like to discuss your experience with you further and ask that you reach out to our Guest Relations Team by using the Contact Us feature on our website to connect with us.Maz K.#Team6

10/10 Excellent

Janice

Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 2024/3/21
Hi Janice,Thank you for the perfect rating!Lilith#Team6

2/10 Terrible

Deniasha

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is not as described. It needs cleaning better. People all out drinking and smoking weed. No refrigerators nor microwaves and front desk don't even want to give out extra towels. This place is a low budget motel and if you have kids please don't stay here. Did not feel safe at all.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 2024/3/13
Hi Deniasha,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6

8/10 Good

Laterrell

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Found items from previously customers toilet seat urinated on
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 2024/3/13
Hi Laterrell,We appreciate you taking the time to rate your stay. Rest assured, we’ll do our best to give you a 5-star experience next time around. Until then, we’ll leave the light on. For you. Lilith#Team6

2/10 Terrible

kevin, Any city

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not like this property at all I checked out the next morning it looked like a drug house
Stayed 3 nights in Feb 2024
Response from Nancy Y. on 2024/3/6
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6

2/10 Terrible

Amanda

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Woke up to a homeless person eating trash out of the trash can outside our room. Absolutely filthy and gross. Lock in room was busted from door being kicked in. Stay away
Response from Brand Experience Team on 2024/2/22
Hi Amanda,Thank you for providing feedback. Your experience is important to us, and we appreciate you bringing your concerns to our attention. It sounds like your stay might not have been as comfortable as you anticipated. We apologize for any inconvenience and we hope we have opportunity to improve your experience with us. Maz K.#Team6

2/10 Terrible

Ali

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 2024/2/23
Hi Ali,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

2/10 Terrible

Mohamed

Disliked: Cleanliness, staff & service, property conditions & facilities
Expedia shd drop this property being listed on ur database. The manager is the most obnoxious person u wd ever meet. Very rude. We stayed at this property n we were woken up by an intruder at 4:00AM. He wanted to rob us. I tried to use the room phone to call the front desk. It was DEAD. That phone did not have any service. To our good luck the intruder left. If we had opened the door, I don’t know what would have happened to us. This is a horrible place that needs to b closed down for the benefit of all. I will NEVER stay here.
Stayed 1 night in Jan 2024

2/10 Terrible

Cynthia

Disliked: Staff & service
The tv didn’t have a signal we called the front desk and they said they would be there in 15 minutes and never showed up
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 2024/2/14
Hi Cynthia,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

4/10 Poor

Richard

Stayed 1 night in Feb 2024
Response from Nancy Y. on 2024/2/14
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Nancy Y.#Team6

2/10 Terrible

michael

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Brand Experience Team on 2024/2/7
Hi Michael,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6

2/10 Terrible

AHMED

Disliked: Cleanliness, staff & service, property conditions & facilities
The property is in terrible shape and looks very suspicious, I had to go to the holiday inn instead
Stayed 1 night in Jan 2024
Response from Brand Experience Team on 2024/2/7
Hi Ahmed,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6

10/10 Excellent

Francisco

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
I consider this a nice place to stay. It's quiet and walkable, close to McDonalds and Walgreens. I recommend to improve the maintenance of the bathrooms amenities.
Stayed 1 night in Jan 2024
Response from Brand Experience Team on 2024/2/7
Hi Francisco,Thank you so much for sharing your kind words. We work hard to make your visit the best experience possible. We look forward to seeing you again soon!Lilith#Team6

6/10 Okay

Charles

Business traveler
Slip and Slide
Bed sheets not always changed. 10 minutes max spent in the room cleaning.. I had to have my keycard reset everyday not acceptable. Parking lot icy and slippery, no maint. upkeep, take your chances going in and out.
Stayed 5 nights in Jan 2024
Response from Brand Experience Team on 2024/1/30
Hi Charles, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. We hope for the opportunity to improve your experience with us. Please visit again. Maz K.#Team6

2/10 Terrible

Allison

Stayed 1 night in Jan 2024

4/10 Poor

Jonathan

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was nice and room kind of ok but I don't know why nobody in the reviews talks about the unsafe environment around the property, I felt very unsafe and preferred to leave, would like to have canceled and choose other place, nothing happened to me but I didn't feel safe.
Stayed 3 nights in Dec 2023
Response from Nancy Y. on 2024/1/17
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

8/10 Good

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 1 night in Jan 2024

10/10 Excellent

Taylor

Traveled with partner
Liked: Amenities
Stayed 1 night in Jan 2024

2/10 Terrible

Cortez

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Corey

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Stayed 2 nights in Dec 2023

2/10 Terrible

Niquita

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Kevin

Stayed 3 nights in Dec 2023

8/10 Good

Quentin

Traveled with family
Liked: Cleanliness, staff & service
Tv didn’t work
It’s nice remolded. Not located in the best area so be careful. Cheap close to Beale st. The tv didn’t work and looked like someone threw something at it
Stayed 1 night in Dec 2023
Response from Brand Experience Team on 2024/1/9
Hi Quetin,We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly.Lilith #Team6

2/10 Terrible

Conor

Disliked: Amenities
Had cockroaches in the room. Went and stayed at a different hotel.
Stayed 1 night in Dec 2023
Response from Brand Experience Team on 2024/1/3
Hi Conor, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

6/10 Okay

Venessa

Disliked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

8/10 Good

Ayanna

Liked: Staff & service, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Danielle

Disliked: Cleanliness, property conditions & facilities
Cockroaches in the bathroom. no shampoo.
Stayed 3 nights in Nov 2023
Response from Brand Experience Team on 2023/12/21
Hi Danielle, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

6/10 Okay

zyana

Disliked: Cleanliness, staff & service
Stayed 1 night in Dec 2023