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Matsue New Urban Hotel

3.5 star property
Hotel with a restaurant, near Shimane Art Museum

Choose dates to view prices

Matsue New Urban Hotel, near Matsue Castle, offers a practical base with free in-room WiFi. Enjoy the on-site coffee shop, bar, and restaurant. Helpful staff enhance your stay. Book a body treatment at the spa or walk to the nearby Shimane Art Museum.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Parking available
  • Breakfast available
  • 24/7 front desk
  • Laundry
  • Housekeeping
The current price is NT$1,239
NT$1,423 total
Dec 16 - Dec 17

Room options

Available filters for rooms
Showing 14 of 14 rooms

View all photos for Superior Japanese-Style Room - Main Building (4.5 tatami mat)

In-room safe, desk, laptop workspace, soundproofing

Superior Japanese-Style Room - Main Building (4.5 tatami mat)

10.0 out of 10
Exceptional
(5 reviews)

Highlights

Soundproofed
Air conditioning
Refrigerator
TV
Hair dryer
Private bathroom
Bidet
Satellite channels
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Japanese-Style Room - Main Building (6 tatami mat)

Superior Japanese-Style Room - Main Building (6 tatami mat) | In-room safe, desk, laptop workspace, soundproofing

Superior Japanese-Style Room - Main Building (6 tatami mat)

Highlights

Soundproofed
Air conditioning
Refrigerator
TV
Hair dryer
Private bathroom
Bidet
Satellite channels
  • City view
  • Sleeps 4
  • 3 Twin Beds

View all photos for Studio Twin - Non-Smoking - Annex

In-room safe, desk, laptop workspace, soundproofing

Studio Twin - Non-Smoking - Annex

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Soundproofed
Air conditioning
Free rollaway/extra beds
Refrigerator
TV
Hair dryer
Private bathroom
Bidet
  • Lake view
  • Sleeps 2
  • 1 Twin Bed

View all photos for Run of the House - Non-Smoking

In-room safe, desk, laptop workspace, soundproofing

Run of the House - Non-Smoking

8.8 out of 10
Excellent
(6 reviews)

Highlights

Soundproofed
Air conditioning
Refrigerator
TV
Hair dryer
Private bathroom
Bidet
Satellite channels
  • City view
  • Sleeps 2
  • 2 Twin Futons OR 1 Twin Bed

View all photos for Double Room - Non -Smoking - Renewed Main Building

Double Room - Non -Smoking - Renewed Main Building | In-room safe, desk, laptop workspace, soundproofing

Double Room - Non -Smoking - Renewed Main Building

8.0 out of 10
Very good
(2 reviews)

Highlights

Soundproofed
Air conditioning
Refrigerator
TV
Hair dryer
Private bathroom
Bidet
Satellite channels
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room - Non-Smoking - Renewed Main Building

Twin Room - Non-Smoking - Renewed Main Building | In-room safe, desk, laptop workspace, soundproofing

Twin Room - Non-Smoking - Renewed Main Building

8.0 out of 10
Very good
(1 review)

Highlights

Soundproofed
Air conditioning
Refrigerator
TV
Hair dryer
Private bathroom
Bidet
Satellite channels
  • City view
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Semi Double Room Cityview - Non-Smoking - Annex

In-room safe, desk, laptop workspace, soundproofing

Semi Double Room Cityview - Non-Smoking - Annex

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Soundproofed
Air conditioning
Refrigerator
TV
Hair dryer
Private bathroom
Bidet
Satellite channels
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Semi Double Room Lakeview - Non-Smoking - Annex

In-room safe, desk, laptop workspace, soundproofing

Semi Double Room Lakeview - Non-Smoking - Annex

9.4 out of 10
Exceptional
(8 reviews)

Highlights

Soundproofed
Air conditioning
Refrigerator
TV
Hair dryer
Private bathroom
Bidet
Satellite channels
  • Lake view
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double Room Lakeview - Non-Smoking - Annex

In-room safe, desk, laptop workspace, soundproofing

Deluxe Double Room Lakeview - Non-Smoking - Annex

8.0 out of 10
Very good
(1 review)

Highlights

Soundproofed
Air conditioning
Refrigerator
TV
Hair dryer
Private bathroom
Bidet
Satellite channels
  • Lake view
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double Room Cityview - Non-Smoking - Annex

In-room safe, desk, laptop workspace, soundproofing

Deluxe Double Room Cityview - Non-Smoking - Annex

8.0 out of 10
Very good
(3 reviews)

Highlights

Soundproofed
Air conditioning
Refrigerator
TV
Hair dryer
Private bathroom
Bidet
Satellite channels
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Twin Room Cityview - Non-Smoking - Annex

Deluxe Twin Room Cityview - Non-Smoking - Annex | In-room safe, desk, laptop workspace, soundproofing

Deluxe Twin Room Cityview - Non-Smoking - Annex

Highlights

Soundproofed
Air conditioning
Refrigerator
TV
Hair dryer
Private bathroom
Bidet
Satellite channels
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Twin Room Lakeview - Non-Smoking - Annex

Deluxe Twin Room Lakeview - Non-Smoking - Annex | In-room safe, desk, laptop workspace, soundproofing

Deluxe Twin Room Lakeview - Non-Smoking - Annex

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Soundproofed
Air conditioning
Refrigerator
TV
Hair dryer
Private bathroom
Bidet
Satellite channels
  • Lake view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Twin Room Viewbath - Non-Smoking - Annex

Deluxe Twin Room Viewbath - Non-Smoking - Annex | In-room safe, desk, laptop workspace, soundproofing

Deluxe Twin Room Viewbath - Non-Smoking - Annex

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Soundproofed
Air conditioning
Refrigerator
TV
Hair dryer
Private bathroom
Bidet
Satellite channels
  • Lake view
  • Sleeps 4
  • 2 Double Beds

View all photos for Triple Room - Non-smoking - Annex

Triple Room - Non-smoking - Annex | In-room safe, desk, laptop workspace, soundproofing

Triple Room - Non-smoking - Annex

Highlights

Soundproofed
Air conditioning
Refrigerator
TV
Hair dryer
Private bathroom
Bidet
Satellite channels
  • City view
  • Sleeps 3
  • 3 Large Twin Beds
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About the neighborhood

Map
40-1 Nishicha-machi, Matsue, Shimane-ken, 690-0845

What's nearby

  • Lake Shinji - 1 min walk - 0.2 km
  • Shinjiko Ohashi Bridge - 4 min walk - 0.4 km
  • Matsue Jozan Park - 7 min walk - 0.6 km
  • Matsue Castle - 10 min walk - 0.9 km
  • Shimane University Old Okudani Lodging - 19 min walk - 1.6 km

Getting around

  • Matsue Station - 20 min walk
  • Izumo Airport (IZO) - 28 min drive

Restaurants

  • ‪月ヶ瀬 - ‬4 min walk
  • ‪珈琲館京店店 - ‬4 min walk
  • ‪居酒屋 ばいかも - ‬3 min walk
  • ‪Little Court Coffee - ‬3 min walk
  • ‪浪花寿し - ‬3 min walk

About this property

Matsue New Urban Hotel

Hotel near Matsue Castle
Located close to Matsue Horaenya Denshokan and Shimane Art Museum, Matsue New Urban Hotel provides an indoor mineral hot spring (onsen), a coffee shop/cafe, and dry cleaning/laundry services. Treat yourself to a body treatment or other spa services. Free in-room WiFi is available to all guests, along with a bar and conference space.
You'll also find perks like:
  • Buffet breakfast (surcharge), bike rentals, and self parking (surcharge)
  • Concierge services, a banquet hall, and a gift shop
  • A front-desk safe, ATM/banking services, and a 24-hour front desk
  • Guest reviews give good marks for the helpful staff
Room features
All 101 rooms boast comforts such as laptop-friendly workspaces and air conditioning, as well as thoughtful touches like free WiFi and safes. Guest reviews highly rate the clean rooms at the property.
Other conveniences in all rooms include:
  • Bathrooms with bidets and tubs or showers
  • TVs with satellite channels
  • Refrigerators, heating, and daily housekeeping

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NT$2,874 total
Dec 14 - Dec 15
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Self parking on site (JPY 800 per night)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 9:00 AM for a fee: JPY 2,200 for adults and JPY 880 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Bicycle rentals

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Conference space

Spa

  • Body treatments
  • Public indoor mineral hot springs (onsen)

Accessibility

  • Elevator

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Pay movies
  • TV with cable/satellite channels

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: JPY 150.00 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately JPY 2200 for adults and JPY 880 for children
  • Self parking fee: JPY 800 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available

We should mention

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities

Property is also known as

Matsue New Urban Annex
Matsue New Urban Hotel
Matsue New Urban Hotel Annex
New Urban Annex
New Urban Hotel Annex
Matsue New Urban Hotel Annex
Matsue New Urban Hotel Hotel
Matsue New Urban Hotel Matsue
Matsue New Urban Hotel Hotel Matsue

Frequently asked questions

Is Matsue New Urban Hotel pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at Matsue New Urban Hotel?

As of 2025/11/30, prices found for a 1-night stay for 2 adults at Matsue New Urban Hotel on 2025/12/16 start from NT$1,239, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking?

Self parking is available for JPY 800 per night.

What time is check-in at Matsue New Urban Hotel?

Check-in start time: 3 PM; Check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Matsue New Urban Hotel?

Check-out is at 10 AM.

Where is Matsue New Urban Hotel located?

Located in Matsue Shinjiko Onsen, this hotel is within a 15-minute walk of Shimane Art Museum and Matsue Horaenya Denshokan. Matsue Castle and Lake Shinji are also within 1 mi (2 km). Matsue Station is 20 minutes by foot.

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Reviews

Matsue New Urban Hotel Reviews

8.2

Very Good

8.4

Cleanliness

7.6

Location

8.4

Staff & service

8.2

Eco-friendliness

8.0

Property conditions & facilities
Rating 10 - Excellent. 151 out of 400 reviews
Rating 8 - Good. 162 out of 400 reviews
Rating 6 - Okay. 66 out of 400 reviews
Rating 4 - Poor. 9 out of 400 reviews
Rating 2 - Terrible. 12 out of 400 reviews

Reviews

10/10 Excellent

Chun Wai Wilson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is within walking distance to Shimane Art Museum. The view of the lake view room is perfect.
Stayed 3 nights in Jul 2025

10/10 Excellent

TIMOTHY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and nice lake views. Convenient for the Castle, loop bus and a nice lakeside walk to the Shimane Art Museum
Stayed 1 night in Jun 2024

10/10 Excellent

TIMOTHY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in Shinjiko Onsen area and great views over the lake. Really convenient for evening walks by the lake to enjoy the sunset from the prefectural art museum.
Stayed 7 nights in Jun 2024

10/10 Excellent

Willy

Liked: Amenities
Amenities 5 star with many varieties of items. Breakfast is delicious and room is newly renovated.
Stayed 1 night in Jun 2024

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great stay at Matsue New Urban Hotel. The location was convenient and I really liked their systems in place for the amenities in the lobby. In addition, the hotel room looked brilliant and the staff were very kind.
Hotel Room
Bathroom in the Hotel Room
Stayed 2 nights in Sep 2024

10/10 Excellent

Gene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great lakefront hotel with excellent service

Great lakefront hotel with excellent service. Room was spacious with a lake view. They will hold your luggage even after checkout, which was handy for me to be able to visit sites closeby, such as Matsue Castle which is only a ten minute walk north.
Stayed 1 night in Dec 2024

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I speak Japanese and so did not rely on internet advice and discovered many shops and food and local information. I was on business but would like to return for a holiday as it has lots to offer without the crowds. Only bad point is matsue has a taxi shortage in the morning and evenings due to cummuter rush.
Stayed 3 nights in Aug 2025

10/10 Excellent

Lap Man

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A bit old building but enough for staying one or two night. Have a convenient shop and carpark downstair, quite good for people who drove to Matsue.

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities

Room smaller than I had expected.

Everything was ok, except that the size of the room was very small. The pictures on the website is a bit misleading.
Stayed 5 nights in Apr 2025

8/10 Good

Guillaume

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
/
Stayed 5 nights in Apr 2025

10/10 Excellent

YONGJIN

Good
Stayed 1 night in Mar 2024

8/10 Good

shinji

Liked: Cleanliness, amenities, property conditions & facilities
スタッフの対応が丁寧。 朝食にも満足だった。
Stayed 1 night in Oct 2025

10/10 Excellent

Yoko

Liked: Cleanliness, amenities, property conditions & facilities
すばらしいひとときを過ごせました
Stayed 1 night in Oct 2025

8/10 Good

yuki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
フロントの方をはじめ皆さんの対応が良かったです
Stayed 1 night in Oct 2025

10/10 Excellent

Susumu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
最高でした
Stayed 1 night in Oct 2025

6/10 Okay

Minako

Liked: Cleanliness
Disliked: Amenities
大浴場に外を歩いて移動するのを改善してほしい
Stayed 1 night in Oct 2025

8/10 Good

Atushj

殺虫剤が欲しい
Stayed 1 night in Sep 2025

6/10 Okay

kazuko

Liked: Cleanliness, property conditions & facilities
自動チェックインなのですが、案内をしてくださった若い男性の話していることが理解出来なかった。お部屋の掃除をして欲しい旨を伝えたら、何時に出掛けて何時に帰ってくるのか聞かれた。3泊４日の旅でしたので、「いつの事ですか？」と聞き返したらまた「何時に出掛けて何時に帰ってきますか」と繰り返し聞かれた。毎日何時に帰ってくるかなど、旅先だからわかるはすないのにと思うが、それがここのホテルでは重要な事なのだろうか。チェックインの説明の若者に反して、お掃除の方は毎日綺麗にお部屋を整えて下さって、感心した。私が使ったものは、全て綺麗に定位置に戻してくださっていた。 ホテルは松江駅からは歩いて20分位。宍道湖温泉駅からは10分位。バスは本数がないので、待っているのが嫌な方は、タクシーか歩きをおすすめします。ホテルのまわりには食事が出来る所はあまりない。ホテルの近くで食事をしたいのならば、予約しておいた方が良いと思う。行きたいお店はどこも、予約で入れませんでした。
Stayed 3 nights in Aug 2025

10/10 Excellent

???

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
コスパが良い。スタッフのおもてなしの温かい気持ちが伝わってくる。
Stayed 1 night in Aug 2025

8/10 Good

Hyeonjun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
뷰도 너무 좋았고 직원 분들도 친절했어요. 아침 조삭에 토산품이 있어서 더욱 기억에 남네요.
Stayed 1 night in Aug 2025

8/10 Good

Yoko

Liked: Cleanliness, amenities, property conditions & facilities
朝食は種類も豊富で、しじみご飯とお味噌汁が特に美味しかったです。朝食会場も宍道湖が一望できて、ゆったりとご飯を味わえました。
Stayed 1 night in Aug 2025

8/10 Good

Hideyuki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
いろいろな種類の枕の貸し出しがあってよかったです。
Stayed 1 night in Jul 2025

10/10 Excellent

JUNKO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
スリッパのまま温泉のロッカー室に上がったりすり人やフェイスタオルを部屋に忘れた人は温泉の手前で用意されてあるとか案内や注意を掲げて欲しい。
ホテル近くの表示板が可愛い
朝食会場では晴れた日には美しい宍道湖を眺めながら食べることもできる。
近くの散策では水路や趣のある道がある
ライトアップされた建物もあった
Stayed 1 night in Aug 2025

10/10 Excellent

Sandra Luz

Liked: Cleanliness, staff & service, property conditions & facilities
El lugar es ideal, todas las personas que atienden el hotel son super amables. El restaurante tiene una vista maravillosa.
Stayed 10 nights in Jul 2025

10/10 Excellent

Tomoko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
建物は年季が入ってますがお部屋は清潔でおしゃれなので気に入っています。
Stayed 1 night in Apr 2025