Is SureStay by Best Western Massena pet-friendly?

Yes, this property allows pets (limit 2 total). There's a deposit of USD 150 per stay and a fee of USD 30.00 per pet, per day. Service animals are exempt from fees.

How much does it cost to stay at SureStay by Best Western Massena?

As of 2025/10/16, prices found for a 1-night stay for 2 adults at SureStay by Best Western Massena on 2025/10/24 start from NT$3,268, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at SureStay by Best Western Massena?

Self parking is free at this property.

What time is check-in at SureStay by Best Western Massena?

Check-in start time: 3 PM; Check-in end time: 3:00 AM. Late check-in is available during limited hours.

Does SureStay by Best Western Massena provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 7:00 AM–7:00 PM on request. A fee of USD 20 per person applies.

Where is SureStay by Best Western Massena located?

Situated in Massena, this hotel is 3.2 mi (5.1 km) from Harte Haven Shopping Center and 9.7 mi (15.6 km) from Robert Moses State Park - Thousand Islands.

SureStay by Best Western Massena Reviews, Deals & Photos 2025

10/10 Excellent

Bradley

2025/8/27

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Always stay here when I’m in the north country for business. Staff is accommodating and they recent made some improvements Always very clean and nice and quiet

Stayed 1 night in Aug 2025

8/10 Good

Michael

2025/2/18

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It’s Quiet and the price is reasonable for the rooms

Stayed 1 night in Feb 2025

10/10 Excellent

Melissia

2024/10/6

Liked: Cleanliness, staff & service, room comfort

Great place to stay

The hotel was very clean. The staff were very accommodating. Quiet and a nice place to stay.

Stayed 2 nights in Oct 2024

8/10 Good

Alan

2024/8/13

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Friendly bunch of folks. Stay at this place for value, safety and comfort.

Stayed 3 nights in Jul 2024

10/10 Excellent

Karen

2024/7/28

Beautiful room very helpful with any questions I would come back enjoy my visit

Stayed 1 night in Jul 2024

6/10 Okay

Vicci

2024/10/5

Liked: Cleanliness, staff & service

Property was clean and good for it age, proprty is dated

Stayed 1 night in Oct 2024

10/10 Excellent

Joan

2024/4/7

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The manager is both helpful and lovely. The hotel is clean and quiet. I highly recommend it.

Stayed 1 night in Apr 2024

10/10 Excellent

Tammy

2024/7/23

Liked: Cleanliness, staff & service, property conditions & facilities

The women who checked us in was outstanding. We managed to arrive a day early, and she was very helpful in setting us up with a second night. Down side was the hotel was a little far out from local eateries. But definitely a clean comfortable place.

Stayed 1 night in Jul 2024

10/10 Excellent

Frances

2022/8/27

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

My stay at the Econo Lodge in Massena was very good. The room was very clean, the bed comfortable and the staff was friendly and accommodating. I was very satisfied

Stayed 1 night in Aug 2022

8/10 Good

Elizabeth

2024/4/10

Liked: Cleanliness, staff & service, room comfort

The staff were great. Very accommodating, helpful and nice. Definitely a good place to stay if you’re just looking for some place to sleep. Not walkable to anything.

Stayed 1 night in Apr 2024

10/10 Excellent

WILLIAM

2022/9/27

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff was most helpful and the acommodations were great for a tournament fisherman spending multiple nights there. I had zero complaints and was most happy with all aspects.

Stayed 3 nights in Sep 2022

10/10 Excellent

Yann

2024/7/28

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Diamond in the rough

While this hotel might appear from the road as rundown place, it deserves a second look! Excellent amenities, clean, easy check-in and very safe. Plenty of parking space and conveniently located. I was pleasantly surprised with the room! Much larger and cleaner than some nice hotels I've stayed at. Will definitely return on my next trip.

Stayed 2 nights in Jul 2024

10/10 Excellent

Jason

2023/7/27

Liked: Cleanliness, staff & service, property conditions & facilities

CLEAN AND FRIENDLY

Stayed 1 night in Jul 2023

8/10 Good

ALEXANDER

2022/7/10

Liked: Staff & service, amenities, property conditions & facilities

Thank U close to fishing ramp

Stayed 1 night in Jul 2022

8/10 Good

Sharn

2023/11/24

Liked: Cleanliness, staff & service, property conditions & facilities

Love the bigger bar fridge and microwave

Stayed 1 night in Nov 2023

10/10 Excellent

Ronald

2022/7/25

Liked: Cleanliness, property conditions & facilities, room comfort

Nice for price

The hotel located on the edge of Massena, 5 min to town. The hotel gave me just what I was looking for, I was in town for 2 days, and the accommodations were what I needed, the front desk gentleman gave me lots of information and directions. I’ll be staying there again.

Stayed 1 night in Jul 2022

10/10 Excellent

Marioly

2022/10/28

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Convenient price

Stayed 3 nights in Oct 2022

10/10 Excellent

April

2022/9/3

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Every one was nice

Stayed 1 night in Sep 2022

10/10 Excellent

Timothy

2022/12/2

Liked: Cleanliness, staff & service, property conditions & facilities

The property was very clean and the room was also very clean. I didn’t come across any bed bugs like other reviews suggested there was

8/10 Good

Suk Bun

2022/8/31

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

nice and clean

Stayed 1 night in Aug 2022

8/10 Good

Susie

2023/8/1

Liked: Amenities, property conditions & facilities

Should update the website. There is no breakfast included for your stay. Found some great restaurants in the area.

Stayed 2 nights in Jul 2023

2/10 Terrible

fnu

2024/8/31

Disliked: Staff & service, property conditions & facilities

staff is very rude

Stayed 1 night in Aug 2024

2/10 Terrible

Raj

2024/5/21

Disliked: Cleanliness, staff & service, property conditions & facilities

Hotel staff not good cheat with every customer onling booking not good for this hotel fuking gujrati family cheater

Stayed 1 night in May 2024

6/10 Okay

Kathi

2024/9/25

Liked: Cleanliness

Very happy the room was clean. Property needs TLC badly. Website shows this great breakfast available to us which is one of the reasons I chose this place and NOTHING was available to us. The Breakfast room is closed and the inroom coffee was terrible. A partial refund would be nice as the add is not what was delivered to us.

Stayed 1 night in Sep 2024

4/10 Poor

Shawna

2024/5/5

Liked: Cleanliness

Disliked: Staff & service

Room was clean and kept. Beds are very hard. Fire alarm went off at 4 am. Had to clean the coffee maker in the room before I could use it. No one works front desk.

Stayed 2 nights in May 2024

SureStay by Best Western Massena

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View all photos for Standard Room, 2 Queen Beds, Non Smoking (Larger Room;with Sofabed)

Standard Room, 2 Queen Beds, Non Smoking (Larger Room;with Sofabed)

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Standard Room, 1 Queen Bed, Non Smoking

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Standard Room, 1 King Bed, Non Smoking

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View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

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View all photos for Standard Room, 1 King Bed, Non Smoking (Larger Room;with Sofabed)

Standard Room, 1 King Bed, Non Smoking (Larger Room;with Sofabed)

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View all photos for Standard Room, 1 Queen Bed, Accessible, Bathtub

Standard Room, 1 Queen Bed, Accessible, Bathtub

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