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"Manager was very good plus reception young and hard working "

"The hotel was very nice. Good customer service 👍 "

"This was the perfect place for a holiday! The hotel is located in the best possible spot, with easy access to everything you need, yet surrounded by peace and nature — absolute harmony. The beach is simply stunning — the cleanest and most beautiful we’ve seen, with incredibly fine, soft sand like powder. A true paradise! We stayed in a villa with a private pool, and it was absolutely amazing! We especially recommend the overwater villas — it’s not just a stay, it’s a true experience. Housekeeping was done twice a day, everything was always spotless and perfectly maintained. The staff were exceptionally attentive — kind, welcoming, always ready to help. You can truly feel their genuine care and dedication to top-level service. The cuisine was outstanding — breakfasts and five-course dinners felt like dining at a Michelin-star restaurant. Delicious, refined, and beautifully presented. Evenings featured live music and shows, creating a wonderful, festive atmosphere. If you’re interested in local excursions, they’ll organise everything quickly and at great prices, including smooth, reliable transfers. And a special mention goes to their attention to detail: on our way to the airport, the staff called the taxi driver to make sure he wouldn’t make any stops and would get us there on time. I’ve never experienced such care and consideration — absolutely top-tier service! Highly recommended! "

"This is an amazing property to stay in Zanzibar. We were upgraded to the frangipani villa which was spacious and well appointed. The private pool was great. The main swimming pool is huge and doesn’t get too crowded. The food options at the main dining room were good with a lot of vegetarian options for breakfast and dinner. Beverage options are nice and reasonably priced. The complimentary fruits at mid morning and ice cream at mid afternoon around the pool area are a great touch. The staff is polite and extremely helpful. We had to see the onsite doctor as one of us wasn’t feeling too well one day. The staff promptly arranged for the doctor to arrive who was extremely helpful and thoughtful in his advice which we highly appreciated. The doctor didn’t charge us for his visit and medication even when we asked if he was sure. As has been discussed previously in other reviews, most beaches in Zanzibar have big tidal ranges and at low tide, the sea retreats by a lot. We didn’t swim on the beach for that reason and there’s also a lot of sea weed that the staff tries to clean every day. Nevertheless, the main and private swimming pools more than made up for it. There are a lot of monkeys around the resort and the staff warn you at the outset to keep the doors closed. It is advice that must be heeded to. The resort is family friendly. That’s great if you have kids of your own but if you don’t, it can feel a bit like school nursery during breakfast / dinner time. "

"This is a really AMAZING HOTEL for both families or couples. I travelled more than 70 countries; and this was such an amazing spot I stayed. Before selectong hotel I read all comments but some negative ones are not very realistic to me now: 1-amazing staff: from reception to beach, restaurants to gardeners; all are making the hotel really shine. So kind, helpful, and service quality to your front amazingly. In any other country you cannot find such - in EU for sure not 2- food: very very delicious, big variety. Some mentioned that it s not easy to book restaurants which is absolutaley not true; very very easy indeed. If you are searching for Michelin restaurants ; for sure no need to come here; otherwise this hotel is amazing 3-natives by the beach: wheb walking by the beach; there are Tanzanian and Masai people approaching you but in a very gentle way; tryijg to help you walk in return asking you to visit their shops in a very good petsonal distance. All are kind. No need to worry at all even with kids or ladies alone. Also in case there are safety guards by beach. 4- sea and beach: very beautiful amd clean. Even in low tides you cannkt see any trash in the sea or beach. Be careful with sear urchines in low tide after 1km from beach. Masaii will help you My only comment might be daily trips and spa services; despite of their quality; a bit overpriced even above EU levels. Overall: Such a very good price vs service quality. Big thanks to all team and employees. "

"This was an exceptional stay. The accomodations at The Level were beautiful and clean and beyond what I expected. Every detail was considered e.g. The toiletries were top notch and the room had everything you could need including beach blankets beach bags, umbrellas, steamer for your clothes.The list is endless. The pool areas ( there where several) were comfortable relaxing and clean and there were several activities, games and excursons. The Spa is amazing and the gym had everything one needs. The staff were friendly and the service impeccable from reception, restuarant service, housekeeping and the guys driving the shuttles within the resort. The grounds were beautiful and quiet with accress to a large expanse of the coastline. The only thing that needs improving is the food. For the cost and the level of excellence in other aspects of the resort, the food offerings need to be improved in terms of range of options and flavour. I also koted that there were some kids in the adults only section. They were well behaved and did not bother me but others may not appreciate it. Neither of these, would stop me from going back in a heartbeat. one of my best vacations ever. "

"Awesome location and view of the Indian Ocean. From our balcony we had direct view of the beach and the ocean. The room was spacious, with nice and comfortable furniture, and bedding. Very nicely decorated. Very clean and one of the best stays that we had. Staff were super nice and accommodating. We loved having drinks and appetizers outside on the deck. Live music added to the very pleasant atmosphere. We will definitely stay here again. "

"Fun resort with many different daily activities for families. Set on the fantastic east coast of Zanzibar, Diamonds Mapenzi gives you access to a beautiful beach with warm water and sports (additional charge). Food tasted good and staff was extremely helpful and friendly! Would stay here again "