We had a fantastic experience staying here! The staff went above and beyond to accomodate our needs. They let us keep our luggage there before check in time with no extra charge, and they gave us a room upgrade to one of the best rooms (the Katherine Hepburn room), which was a really nice surprise. The staff were all super friendly and helpful. When we decided to have dinner in the Secret Garden Restaurant on a night when there was music, we complained that we had to pay extra for the music, and the manager was so kind. He didn't make us pay, and arranged for us to eat upstairs where it was quieter. We later realized that the music cost was explained in our welcome letter, so we appologized and paid for it the next day and the manager was so nice.The whole place was spotlessly clean, the bed was very comfortable and the room and the hotel were beautifully decorated. I loved the extra touches like the handmade scented soaps and the flowers in the room. We loved the balcony that was off of our room and asked if we could eat breakfast there instead of going downstairs. The servers forgot about us and we had to wait extra long for our food, but it was worth it! We can't say enough about how much we enjoyed staying at this hotel. We would definately stay here again and even though it's a little bit pricier than other hotels, it's totally worth it. We would highly recommend to others.
