"What an experience! We originally booked a balcony room for the weekend to celebrate our anniversary. That room was amazing with lots of windows. Unfortunately the air conditioning wasn’t working and we had to move to a different room in the middle of the night. I don’t think there are any “bad” rooms here, but the new room was far from comparable with the balcony room. The staff were so friendly and helpful and explained that because we had used Expedia they couldn’t really do anything about a refund, however, they did waive the parking fees which we were super grateful for. We really aren’t the needy or complaining type, but this was supposed to be a special trip, so I got up the nerve to go to the desk the next morning to see if maybe our original room a/c had been repaired. It hadn’t, but the ladies at the desk were so helpful that it made me feel dumb for being nervous about asking for another change. We were given another new room that unfortunately didn’t have the balcony we hoped for, but it was much more spacious and had a really nice, big bathroom. Our anniversary trip was saved!! I can’t say enough nice things about how great the staff were, from the maintenance guys to the ladies at the desk. You all helped ensure The Partridge remains one of my wife’s most favorite places to stay. I’m horrible with names, but hopefully this review will find its way to everyone who helped us properly celebrate our special anniversary weekend. Thank you!"
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