Disappointing Stay at Hôtel The Bird – Marrakech
Unfortunately, our four-day stay at Hôtel The Bird was far below expectations.
First, there was virtually no water in the bathroom, just a tiny trickle from the tap and shower. We reported this, but nothing was done. We were given excuses, first suggesting the gardener had used too much water, and later explaining that construction work involving a septic tank was taking place outside. As paying guests, we should not have to deal with these issues or be inconvenienced by them.
Secondly, we were provided with just one small towel and a bathrobe, which we had to use for all four days. No fresh towels were provided daily. When we complained, staff told us they were not allowed to give us additional towels. Only after making a formal complaint at check-out did we receive a bath towel – when we had already checked out!
Finally, there was a lack of organisation at reception. Although no staff member is physically present in the evenings and guests are asked to call if they need assistance, on our first evening several room keys were left together without any indication of which key belonged to which room. We had no idea which one was ours. This could easily have been avoided with proper communication and information during check-in.
Overall, we experienced a disappointing lack of basic facilities, hygiene, organisation and guest care. These are fundamental expectations of any hotel, regardless of its category.