2/10 很糟糕
Md Anwar
家庭旅遊
2025 年 11 月 29 日
喜歡：員工素質
不喜歡：整潔度和設施服務
Avoid the first-floor corner room at all costs. It had a strong sewage smell. Our stay got off to a very disappointing start. The hotel tried to give us a room we didn’t book because, according to them, they had “mistakenly” given our reserved room to another guest. The replacement room was smaller and smelled terrible. The owner contacted us later and said we could have the correct room the next morning or move to another riad nearby, but he was not helpful at all. He even claimed they “weren’t expecting us to check in today,” which made no sense since our reservation clearly started that day.
We reached out to Hotels.com customer service, and eventually we received a refund for one night but we still had to spend that first night in a subpar smelly room. On top of that, the property tried to charge a higher municipality fee than what was listed on the Hotels.com website, so be sure to double-check what you’re being asked to pay.
Although the owner was dishonest and seemed to care very little about guest experience, Yaseen, the manager, was incredibly kind and did his best to make things better. Unfortunately, despite his efforts, I would not stay here again.
Md Anwar
於 2025 年 11 月住了 4 晚