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"We have stayed at Chateau Saint Denis several times but this time they get a substandard rating. I called the front desk at 830 pm on a Saturday to complain about persistent yelling in the 4th floor hallway over the preceding 15 minutes. I asked that a hotel employee respond to quell the boisterous activity. That seemed like a reasonable request from this frequent patron. Unfortunately, I was promptly dismissed by the employee who stated that their attention to my complaint was not necessary until, and unless, the noise level was bothersome "after 11pm". Wow. Poor response. Sorry to bother you with such an "unreasonable" request."

"The room was overall clean they just didn’t bring my room clean towels "

"Stayed in the St.Augustine room. Air conditioning worked well but maybe not as accurate as we put the temp on. There was No ventilation in the bathroom which likely was rough on the AC. Walls are thin so be mindful of that. The bed was SUPER comfortable. A thoughtful stool for getting into the bed was there and available. I missed that this place has free continental breakfast every morning. And as an even better surprise, they also have a wine happy hour. Beautiful courtyard as well as a balcony to enjoy. Walking distance from everything we wanted to see and do. Staff was absolutely amazing. "

"One of the best beds we have slept in in many years!"

"The mattresses were not comfortable at all "

"We were there for a short stay for a conference, so not much sightseeing was done, but the hotel is in very short distance from the University and great surrounding restaurants."

"We always bring a black light with us to check the bed for fluids and bed bugs. We needed a new fitted sheet, but there were none available. So, we slept on the mattress pad instead. The shower and rest of the bathroom were gross. Breakfast was good"

"The room was not located in the main resort as expected. The room was dark and had a light that was out. The hair dryer didn't work. Attempting to get the problems resolved took hours. We were able to get help only after shift change"

"Great stay! We were in town for a baseball tournament.. Hotel staff was friendly and our room was perfect. Very clean! "