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Very nice new hotel on the waterfront. Large sandy beach. Convenient restaurant on the top floor as the location is not close to the downtown restaurant area of Manistee. Not far away, but too long a walk for me.
I loved that the front desk personnel were dressed sharp and professional. It is refreshing to see pride in one’s work and appearance. Not only were they dressed professional but their manners and attitude matches. It was an excellent atmosphere everywhere!!
I only had a short visit. But the hotel was beautiful. that close to walk on the beach. OMG. I will be back!!
Restaurant- food was great, however the wait was a longer time that we thought. Because of that we will not go back to the restaurant.
When we arrived, tgey dud not have the corrected reservation, so check- in was lengthy and inconvenient. The property was beautiful. The beds are not very comfortable. Extremely clean and great ammenities.
Kristine
Stayed 1 night in Apr 2024
Response from Mik on 2024/4/15
We apologize for the inconvenience and hope that next time we can show you that this is not typical for us during our check in process. Thank you for your feedback!
This wax the 3rd time we have stayed at this property and just love the staff and the amenities. Haven't slept that well in many years. Plus ... Location, Location, Location!
Gary
Stayed 1 night in Mar 2024
Response from Mik on 2024/4/15
We appreciate the feedback and hope to see you again soon.
8/10 Good
Hailey
Traveled with family and small children, Traveled with family
Great hotel, awesome breakfast, staff is very friendly.
Restaurant is expensive, staff in restaurant is pretty rude. Pool is super small.
Overall very kid friendly.
Hailey
Stayed 1 night in Mar 2024
Response from Dianna Kaul- Food and Beverage Manager on 2024/3/18
I am very sorry to hear about your experience in the restaurant. Please call me and we can discuss what happened further and I can make it right.
Highly recommend this property, although the weather wasn’t exactly perfect this property has very comfortable beds, breakfast has plenty of options! Beach is right across the street! We will definitely stay here again!!!
Scott
Response from Dianna Kaul- Food and Beverage Manager on 2024/3/18
Thank you for your review and I hope we can be your hotel of choice.
Very helpful friendly staff went above and beyond taking care of our needs!
nick
Stayed 1 night in Mar 2024
Response from Dianna Kaul Front office Manager on 2024/3/4
Thank you so much for your review and kind words.We hope to be your hotel of choice when visiting Manistee.
10/10 Excellent
Oleg
2024/3/3
Great location with plenty to do. Hot tub sunset was great.
Oleg
Stayed 2 nights in Mar 2024
Response from Dianna Kaul Front office Manager on 2024/3/3
Our associates understand and believe that our valued guests deserve an exceptional stay, and we will continue to push daily to find new ways to WOW our guests. I will be sure to share your very nice comments with our team; they work hard to ensure guests have a pleasant stay. I appreciate you taking the time to write a review and we look forward to seeing you again on a return visit.
The hotel was wonderful - brand new and sparkling clean. The restaurant was amazing - top floor with wonderful water views.
I’d recommend this hotel to everyone!
Therese
Stayed 1 night in Feb 2024
Response from Dianna Kaul Front office Manager on 2024/2/27
Our associates understand and believe that our valued guests deserve an exceptional stay, and we will continue to push daily to find new ways to WOW our guests. I will be sure to share your very nice comments with our team; they work hard to ensure guests have a pleasant stay. I appreciate you taking the time to write a review and we look forward to seeing you again on a return visit.
Response from Dianna Kaul Front office Manager on 2024/2/26
Sincere thanks for taking the time to share your review. It’s encouraging to know that your stay was pleasant. Our goal is to provide comfort and friendly service to all our guests who are away from home; your feedback allows us to monitor how we are doing. We appreciate your choosing to stay with us and look forward to your return trip to Manistee.
Response from Dianna Kaul Front office Manager on 2024/2/24
Sincere thanks for taking the time to share your review. It’s encouraging to know that your stay was pleasant. Our goal is to provide comfort and friendly service to all our guests who are away from home; your feedback allows us to monitor how we are doing. We appreciate your choosing to stay with us and look forward to your return trip to Manistee.
Response from Dianna Kaul Front office Manager on 2024/2/20
Sincere thanks for taking the time to share your review. It’s encouraging to know that your stay was pleasant. Our goal is to provide comfort and friendly service to all our guests who are away from home; your feedback allows us to monitor how we are doing. We appreciate your choosing to stay with us and look forward to your return trip to Manistee.
Response from Dianna Kaul Front office Manager on 2024/2/20
Sincere thanks for taking the time to share your review. It’s encouraging to know that your stay was pleasant. Our goal is to provide comfort and friendly service to all our guests who are away from home; your feedback allows us to monitor how we are doing. We appreciate your choosing to stay with us and look forward to your return trip to Manistee.
Staff was courteous, friendly, and professional. The bartender, Brad deserves a special call-out. He was amazing! The rooms were spacious and clean. The only thing I would recommend is for the rooms to have better lighting. The room was dark with only a small desk lamp, 2 small center-location bed lamps and dim overhead entrance light. Everything else was exceptional!
B
Stayed 4 nights in Feb 2024
Response from Dianna Kaul Front office Manager on 2024/2/16
Thank you for sharing your experience. Your review serves as encouragement towards achieving our goal of providing the best accommodation and service. Your kind words let us know the efforts across all departments are being noticed. We are humbled by your recognition and hope to be your hotel of choice.
Response from Dianna Kaul Front office Manager on 2024/2/12
Sincere thanks for taking the time to share your review. It’s encouraging to know that your stay was pleasant. Our goal is to provide comfort and friendly service to all our guests who are away from home; your feedback allows us to monitor how we are doing. We appreciate your choosing to stay with us and look forward to your return trip to Manistee.
10/10 Excellent
Larry
Traveled with partner
2024/2/9
My wife and I stayed for a weekend getaway. The staff were friendly and accommodating, the property was clean, the room was comfortable, great view of the water from our room, and the town of Manistee was great, fun shops, a cool little movie theatre.
Larry
Stayed 2 nights in Feb 2024
Response from Dianna Kaul Front office Manager on 2024/2/12
Thank you for sharing your experience. Your review serves as encouragement towards achieving our goal of providing the best accommodation and service. Your kind words let us know the efforts across all departments are being noticed. We are humbled by your recognition and hope to be your hotel of choice.
Response from Dianna Kaul Front office Manager on 2024/2/6
Sincere thanks for taking the time to share your review. It’s encouraging to know that your stay was pleasant. Our goal is to provide comfort and friendly service to all our guests who are away from home; your feedback allows us to monitor how we are doing. We appreciate your choosing to stay with us and look forward to your return trip to Manistee.
Attention to detail wonderful. Beautiful location. Friendly staff. Wonderful experience. Clean room super comfortable
Lamor
Stayed 1 night in Feb 2024
Response from Dianna Kaul Front office Manager on 2024/2/6
Thank you for sharing your experience. Your review serves as encouragement towards achieving our goal of providing the best accommodation and service. Your kind words let us know the efforts across all departments are being noticed. We are humbled by your recognition and hope to be your hotel of choice.
Response from Dianna Kaul Front office Manager on 2024/2/6
Thank you for sharing your experience. Your review serves as encouragement towards achieving our goal of providing the best accommodation and service. Your kind words let us know the efforts across all departments are being noticed. We are humbled by your recognition and hope to be your hotel of choice.
Response from Dianna Kaul Front office Manager on 2024/1/23
Sincere thanks for taking the time to share your review. It’s encouraging to know that your stay was pleasant. Our goal is to provide comfort and friendly service to all our guests who are away from home; your feedback allows us to monitor how we are doing. We appreciate your choosing to stay with us and look forward to your return trip to Manistee.
Response from Dianna Kaul, Front office Manager on 2024/1/13
Sincere thanks for taking the time to share your review. It’s encouraging to know that your stay was pleasant. Our goal is to provide comfort and friendly service to all our guests who are away from home; your feedback allows us to monitor how we are doing. We appreciate your choosing to stay with us and look forward to your return trip to Manistee.
We had a wonderful stay! Staff was very friendly and the hotel was clean with a great location. They provided a variety of foods for breakfast and the view of Lake Michigan while you ate was amazing.
Tonya
Stayed 3 nights in Jan 2024
Response from Dianna Kaul, Front office Manager on 2024/1/13
Sincere thanks for taking the time to share your review. It’s encouraging to know that your stay was pleasant. Our goal is to provide comfort and friendly service to all our guests who are away from home; your feedback allows us to monitor how we are doing. We appreciate your choosing to stay with us and look forward to your return trip to Manistee.
Create new hotel near the beach with excellent views
Dulce
Stayed 4 nights in Dec 2023
Response from Dianna Kaul, Front office Manager on 2024/1/8
Sincere thanks for taking the time to share your review. It’s encouraging to know that your stay was pleasant. Our goal is to provide comfort and friendly service to all our guests who are away from home; your feedback allows us to monitor how we are doing. We appreciate your choosing to stay with us and look forward to your return trip to Manistee.
Absolutely wonderful! Location is everything, the views are unbeatable! The restaurant is great. All staff super helpful, polite and curteous. We love the pool and hot tub! This is our favorite new hotel and we are recommending it to all of our friends!
Diana
Stayed 2 nights in Jan 2024
Response from Dianna Kaul, Front office Manager on 2024/1/8
Thank you so much for your review and kind words. We are very glad you enjoyed your stay so much and cannot wait to host you again in the future.
Response from Dianna Kaul, Front office Manager on 2024/1/8
Sincere thanks for taking the time to share your review. It’s encouraging to know that your stay was pleasant. Our goal is to provide comfort and friendly service to all our guests who are away from home; your feedback allows us to monitor how we are doing. We appreciate your choosing to stay with us and look forward to your return trip to Manistee.
Response from Dianna Kaul, Front office Manager on 2024/1/8
Sincere thanks for taking the time to share your review. It’s encouraging to know that your stay was pleasant. Our goal is to provide comfort and friendly service to all our guests who are away from home; your feedback allows us to monitor how we are doing. We appreciate your choosing to stay with us and look forward to your return trip to Manistee.
Overall Hotel and Restaurant get a a thumbs up but the noise from rambunctious young kids was over the top. When front desk was called they apologized and remedied noise complaint in short term & stated a discount would be applied to room. Upon check out no discount was given and kid noise was ongoing.
Verified traveler
Stayed 1 night in Dec 2023
Response from Dianna Kaul Front office Manager on 2024/2/6
Thank you for your feedback. We apologize for the dissatisfaction you experienced during your stay. This is not the normal high standard of service and accommodation that we provide. We strive to provide our guests with the best service and comfort, but it seems like we missed the mark. Your detailed comments have been shared with our Executive Team for review and corrective actions. We value your feedback as it allows us to make improvements. We hope for the opportunity to host you again so we can provide a more positive experience for you.
10/10 Excellent
John
2024/1/1
John
Stayed 1 night in Dec 2023
Response from Dianna Kaul Front office Manager on 2024/1/23
Sincere thanks for taking the time to share your review. It’s encouraging to know that your stay was pleasant. Our goal is to provide comfort and friendly service to all our guests who are away from home; your feedback allows us to monitor how we are doing. We appreciate your choosing to stay with us and look forward to your return trip to Manistee.
Response from Dianna Kaul, Front office Manager on 2024/1/8
Sincere thanks for taking the time to share your review. It’s encouraging to know that your stay was pleasant. Our goal is to provide comfort and friendly service to all our guests who are away from home; your feedback allows us to monitor how we are doing. We appreciate your choosing to stay with us and look forward to your return trip to Manistee.
Super clean, all the staff was wonderful. room was perfect
Karen
Stayed 3 nights in Dec 2023
Response from Dianna Kaul, Front office Manager on 2024/1/8
Thank you for sharing your experience. Your review serves as encouragement towards achieving our goal of providing the best accommodation and service. Your kind words let us know the efforts across all departments are being noticed. We are humbled by your recognition and hope to be your hotel of choice.
Response from Dianna Kaul Front office Manager on 2024/2/6
Sincere thanks for taking the time to share your review. It’s encouraging to know that your stay was pleasant. Our goal is to provide comfort and friendly service to all our guests who are away from home; your feedback allows us to monitor how we are doing. We appreciate your choosing to stay with us and look forward to your return trip to Manistee.
Response from Dianna Kaul, Front office Manager on 2023/12/26
Sincere thanks for taking the time to share your review. It’s encouraging to know that your stay was pleasant. Our goal is to provide comfort and friendly service to all our guests who are away from home; your feedback allows us to monitor how we are doing. We appreciate your choosing to stay with us and look forward to your return trip to Manistee.
Response from Dianna Kaul, Front office Manager on 2023/12/23
Sincere thanks for taking the time to share your review. It’s encouraging to know that your stay was pleasant. Our goal is to provide comfort and friendly service to all our guests who are away from home; your feedback allows us to monitor how we are doing. We appreciate your choosing to stay with us and look forward to your return trip to Manistee.