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Reviews of Shangri-La The Fort, Manila

5 out of 5
Shangri-La The Fort, Manila
30th Street corner 5th Avenue, Bonifacio Global City, Taguig

Reviews

9.4

Exceptional

Rating 10 - Excellent. 454 out of 613 reviews" "
Rating 8 - Good. 111 out of 613 reviews" "
Rating 6 - Okay. 24 out of 613 reviews" "
Rating 4 - Poor. 15 out of 613 reviews" "
Rating 2 - Terrible. 9 out of 613 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

SHERRY MAE

Traveled with family
Liked: Amenities, property conditions & facilities
Exceeded our expectations. The service is above and beyond. The staff are superb. The room and amenities are amazing! Cant recommend enough!
Stayed 1 night in Apr 2024

10/10 Excellent

Mary, Burlingame

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

aris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 star hotel with a 5 star service … I’m always gonna comeback here. The VIP horizon club is totally worth it 🙌💫
Stayed 1 night in Apr 2024

10/10 Excellent

Rhendyanno

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

6/10 Okay

RUDY HIN SONG

Stayed 3 nights in Mar 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024

10/10 Excellent

Young Hwa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, the exceptional service and hospitality always makes it a pleasure to visit.The bed is very comfortable and the room is spottlessly clean. There's also plenty of dining options, and the spa treatment was relaxing. However, the service was a bit underwhelming at the Horizon Lounge and could improve.
Stayed 3 nights in Mar 2024

10/10 Excellent

rey marvin, American Canyon

Stayed 2 nights in Mar 2024

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, excellent service. Malls and shops, restaurant in walking distance.
Stayed 1 night in Mar 2024

2/10 Terrible

Kristofer

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Refer to my first feedback. Terrible staff and attention to detail.
Stayed 2 nights in Mar 2024

2/10 Terrible

Kristofer

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Stayed in Shang BGC for the remaining days of our 3week vacation in Manila after 11yrs. I thought it would be nice stay in a trusted Shang property so we leave Manila on a positive note. Did not happen. Terrible staff especially the welcoming ambassadors who greet you upon entering the hotel. A particular staff welcomed us by asking "did you get a suite or JUST a deluxe?". You do not use "just" or any point of comparison between your accommodations. I shared the feedback to the Manager, hours after I saw the same staff at the lobby. I greeted her wi to a big jolly smile on my face which returned by rolling her eyes, frowning, and snob attitude. This annoyed me expecting that as someone who works in hospitality, you do not/never engage with your "paying clients" with crass and antagonizing attitude. Regardless if your were the subject of a complaint! On our last day, I booked an airport transfer and preferred a luxury suv. I asked for a bmw suv and there was a back and forth over series 7 and x7. I know for a fact that series 7 is a sedan but they were saying that its an suv. I googled a picture, thinking there might be a little disconnect to how they call bmw models. I showed a picture of a bmw x7 suv, showed it to all their transport staff and everybody confirmed it was the same vehicle they have. Came the time we need drive to the airport, a bmw series 7 sedan was waiting for us. This is super annoying, disappoint, and downright unacceptable.
Stayed 1 night in Mar 2024

10/10 Excellent

rey marvin, American Canyon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay.
Stayed 1 night in Mar 2024

10/10 Excellent

Marco

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are looking for a great experience in your stay, this is it.

10/10 Excellent

Rosel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Sara, Suffolk

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and attentive to guest needs. I really enjoyed the spa (indulge in the massage and scrub!) And the pool area was wonderful. I'll definitley stay again when I'm in Manila!
Stayed 2 nights in Jan 2024

8/10 Good

Gemma

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything is excellent except for the breakfast.Not good.
Stayed 2 nights in Feb 2024
Response from Shangri-La The Fort, Manila Team on 2024/2/19
Dear Gemma, Thank you for your rating and for taking the time to share your feedback. We are glad you had an excellent experience. At the same time, we are sorry to hear that your breakfast experience was short of your expectations. Please be assured that this has been communicated to the management. We look forward to welcoming you back on your next visit!

10/10 Excellent

Abraham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Shangri-La The Fort, Manila Team on 2024/2/19
Dear Abraham, Thank you for your rating. We are glad you enjoyed your most recent stay and we look forward to welcoming you back on your next visit!

10/10 Excellent

Omar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Probably the best city hotel I’ve stayed in, they’ve got it right in practically every single area. The general hotel fit out and rooms are of very high standard, f&b options are top tier and the gym is exceptional. Local area is buzzing with vibrant bars and restaurants. This hotel will always be my home when I visit Manila!
Stayed 1 night in Feb 2024

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional property.
Stayed 1 night in Jan 2024
Response from Shangri-La The Fort, Manila on 2024/2/19
Dear Holly, Thank you for your rating. We are glad you enjoyed your most recent stay and we look forward to welcoming you back on your next visit!

10/10 Excellent

Michael

Stayed 2 nights in Jan 2024
Response from Shangri-La The Fort, Manila on 2024/2/19
Dear Michael, Thank you for your rating. We are glad you enjoyed your most recent stay and we look forward to welcoming you back on your next visit!

10/10 Excellent

Marita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Shangri-La The Fort, Manila on 2024/2/19
Dear Marita, Thank you for your rating. We are glad you enjoyed your most recent stay and we look forward to welcoming you back on your next visit!

10/10 Excellent

Edward

Stayed 1 night in Jan 2024
Response from Shangri-La The Fort, Manila on 2024/2/19
Dear Edward, Thank you for your rating. We are glad you enjoyed your most recent stay and we look forward to welcoming you back on your next visit!

10/10 Excellent

Sharon Del Villar

Stayed 1 night in Jan 2024
Response from Shangri-La The Fort, Manila on 2024/2/19
Dear Sharon, Thank you for your rating. We are glad you enjoyed your most recent stay and we look forward to welcoming you back on your next visit!

10/10 Excellent

William, Corona Del Mar

Traveled with partner
Liked: Amenities
Have stayed here a number of times and it’s always a pleasure to return. The hotel is in a great location and has a beautiful pool and gym. Rooms are spacious and comfortable. It’s getting close to time for a bathroom update but apart from that this hotel is tops in Manila.
Stayed 3 nights in Jan 2024

6/10 Okay

Chris

Stayed 3 nights in Dec 2023

10/10 Excellent

Dante

Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023

10/10 Excellent

Ed

Stayed 2 nights in Dec 2023
Response from Shangri-La The Fort, Manila on 2024/2/19
Dear Ed, Thank you for your rating. We are glad you enjoyed your most recent stay and we look forward to welcoming you back on your next visit!

10/10 Excellent

Frederick

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Allison

Stayed 1 night in Dec 2023

10/10 Excellent

Rochelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Eric

Stayed 1 night in Dec 2023

10/10 Excellent

Daniel

Stayed 1 night in Dec 2023

10/10 Excellent

Maria Victoria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, great amenities and awesome staff.
Stayed 3 nights in Dec 2023

10/10 Excellent

Marielle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
we had an amazing stay
Stayed 2 nights in Dec 2023

10/10 Excellent

cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Love the location and atmosphere
Stayed 1 night in Dec 2023

10/10 Excellent

Vicky

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Excellent surrounding area.
Stayed 1 night in Nov 2023

10/10 Excellent

subhashini

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property.Great job!
Stayed 1 night in Nov 2023

10/10 Excellent

Thelma

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Impressed that they have a nurse in the hotel who is available for someone needing care. Overall experience was very positive
Stayed 2 nights in Nov 2023

10/10 Excellent

Regina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome location and loved the Christmas decorations and festivities
Stayed 2 nights in Nov 2023

10/10 Excellent

Nancy

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at Shangri-La the Fort
I had a fabulous stay at the Shangri-La the Fort. The staff was very attentive and helpful and friendly. The hotel was very comfortable and stylish and in a great location. I look forward to my next stay.
Stayed 1 night in Nov 2023

10/10 Excellent

Ferdinand

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Pinky

Stayed 2 nights in Nov 2023

10/10 Excellent

Lorraine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
M
Stayed 2 nights in Oct 2023

10/10 Excellent

Anna Charis R

Stayed 1 night in Oct 2023

10/10 Excellent

Felice Marjorie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Martin

Stayed 3 nights in Oct 2023

10/10 Excellent

JULA

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Made our Manila stay very pleasant! Exceeded my expectations. As always, they have the best and impeccable service. It's a Shangri-la signature! Definitely coming back!
Stayed 3 nights in Sep 2023

10/10 Excellent

Mary

Stayed 3 nights in Oct 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had an awesome stay. Would recommend this hotel
Stayed 1 night in Oct 2023