Reception
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Reviews of OYO 138 White Palace Hotel

2.5 out of 5
OYO 138 White Palace Hotel
484 Romero Salas St., Ermita, Manila

Reviews

7.4

Good

Rating 10 - Excellent. 4 out of 16 reviews" "
Rating 8 - Good. 6 out of 16 reviews" "
Rating 6 - Okay. 3 out of 16 reviews" "
Rating 4 - Poor. 3 out of 16 reviews" "
Rating 2 - Terrible. 0 out of 16 reviews" "

7.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

6.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019
Response from Alex on 2019/5/26
Hi, Thanks a lot for staying with us. Looking forward to hosting you soon. Regards, Alex

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Receptionist, Era, was excellent and very helpful!!! Thank you, Era for your excellent service so late at night!!
Stayed 1 night in Mar 2019
Response from Staff-Era on 2019/3/17
Love to hear that! Thank you for the appreciation! We hope to give you a consistent service every time.Regards,

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice hotel. Restaurant open all night. The 3 front desk Ladies were very nice and professional.
Stayed 2 nights in Feb 2019
Response from Carla on 2019/3/8
thanks for staying here in White Palace Mr. Richards :) take care and god bless .

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 day stay
Extremely friendly staff. One block from Robinson Mall(8 stories). 2 blocks from Manila Bay.
Stayed 2 nights in Feb 2019
Response from CARLA on 2019/2/19
THANKYOU STAYING MR, RICHARD I HOPE TO SEE YOU SOON SIR :) - WHITE PALACE STAFF -

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great staff, central location with everything in walking distance, big rooms
Stayed 1 night in Jan 2019
Response from Front Desk Staff on 2019/1/11
Thanks for appreciate our good services of our staff in the White Palace Hotel thanks and advance.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jan 2019

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room not clean....smelt if sisha

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Short stay
Best for short stay
Stayed 3 nights in Feb 2018
Response from Staff on 2018/7/5
Yes,near to a mall and restaurant.

8/10 Good

peter, australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel close to Robinson’s shopping mall
This hotel is close to most sightseeing places a short walk to manila bay front as well
Stayed 3 nights in Nov 2017
Response from Staff on 2017/11/30
Good Day! Yes our hotel is near and walking distance to Robinson Manila and Manila Bay we have selected rooms which front to manila bay.

8/10 Good

Per-Ake

Liked: Cleanliness, staff & service
Trevligt, centralt
Mycket trevlig och hjälpsam personal. Lite svårt att hitta hotellet, anonymt och inklämt, liten entré. Trångt att komma fram på gatan utanför. Nära till Robinson shopping mall.
Stayed 1 night in Jun 2019
Response from Peter on 2019/7/4
Hej, Per-Ake! Vi ber om ursäkt för de besvär som orsakats på grund av denna oro. Begär att behandla detta som en udda incident och vi hoppas att detta inte kommer att påverka vår möjlighet att tjäna dig. Ser fram emot att vara värd för dig snart :) Hälsningar, Peter

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Emplacement et personnel très courtois et avenant. Chambre très propre
Stayed 1 night in Apr 2019

6/10 Okay

AKIRA

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
I hope getting better
Good points.Room is very big.Table Cheer Bathroom everythigs wer big.Everycworker was friendly. Bad points.Eir conditioner was old and noisy.Last morning I asked morningcall.But no call.I almost missed flight. Everyworker were young,so not experiented. I hope getting better.
Stayed 12 nights in Nov 2018

4/10 Poor

Per m r

Disliked: Property conditions & facilities, room comfort
støjende hotel
støjende hotel ,larm med lufthammer og vinkelsliber fra.6.30am til 10pm. udsigt til beskidte vægge,vinduer kan ikke åbnes
Stayed 11 nights in Oct 2018

6/10 Okay

in

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2018

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Stayed 2 nights in Sep 2018

4/10 Poor

Mecit

Liked: Staff & service
Disliked: Cleanliness
Mardröm
Inte vad man förväntar sig Mycket stark röklukt samt stopp i toaletten hela tiden rummen städas knappt man måste tjata hela tiden för städning