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Reviews of Temasek Hotel

3 out of 5
Temasek Hotel
No. 57, Jalan D'Alburquerque, Portuguese Settlement, Malacca City

Reviews

6.0
Rating 10 - Excellent. 5 out of 45 reviews" "
Rating 8 - Good. 12 out of 45 reviews" "
Rating 6 - Okay. 13 out of 45 reviews" "
Rating 4 - Poor. 7 out of 45 reviews" "
Rating 2 - Terrible. 8 out of 45 reviews" "

6.6/10

Cleanliness

6.4/10

Staff & service

6.2/10

Amenities

6.0/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

6/10 Okay

mohd adzhar b

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Asmiardy

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Good for grouping or family to stay. Large parking area and suitable for event.
Stayed 1 night in Mar 2023

4/10 Poor

Shaun

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
The toilets and rooms are bad . Spider webs and dust all over. There were cockroach running around the bathroom
Stayed 2 nights in Feb 2023
Response from ASH on 2023/3/19
SORRY SIR WE WILL UPRADE TEMASEK HOTEL

10/10 Excellent

Mathew K

Liked: Staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Jan 2023

2/10 Terrible

Hamdy Hashim

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Need to improve the queue system b4 checking in…queue for 2 and half hours before get the key even already booked online.
Stayed 1 night in Jan 2023

2/10 Terrible

surendran

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Water Leaking from ceiling inside the bathroom, cockroaches, no breakfast buffet, queue for check in was for few hours, dirty swimming pool, only 1 lift for 6 blocks
Stayed 2 nights in Jan 2023

2/10 Terrible

Bernard

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
First and Last
Horrible
Stayed 1 night in Feb 2022

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
not a good experience
Not a good experience. Breakfast also so bad with that price. Reminded me of having a meal at school canteen
Stayed 1 night in Sep 2020

8/10 Good

PHILIP

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights
2 nights stay in Temasek Hotel was fine as the staff are friendly and I like the location.
Stayed 2 nights in Feb 2020

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities
ROOM CONDITION
I have stayed in this hotel several times and over the years I note the condition of the room (cleanliness) has been deteriorating. My latest stay was disappointing as the bathroom was not clean , the toilet bowl was not cleaned properly , the bathroom latch was damaged & the safety latch at the door was missing. I had to request for a room change but the condition of the toilet in the replaced room was the same.
Stayed 1 night in Feb 2020

6/10 Okay

Verified traveler

Traveled with family
Disliked: Staff & service
Location is very near to the town. But service is slow
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveler

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to check in Lack of facilities.... compare with the room price
Stayed 1 night in Dec 2019

8/10 Good

SURIA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Your breakfast menu less satisfying
Stayed 1 night in Dec 2019

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
location is strategic
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Had a room 1105 which water flooding everytime we had a bath the plastic cover keeps falling of every time we put the door key into its slot not enough lighting to do make up not enough hooks to hang our clothes in the bathroom no shower cap
Stayed 3 nights in Oct 2019

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service
Bad room service (they never came), air-con not cold (& the maintenance guy had to come and wash the air-con filter which was covered with dust but still not cold).
Stayed 2 nights in Sep 2019

6/10 Okay

ZUL

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
new style in accomodation
Stayed 1 night in Aug 2019

8/10 Good

ROMAYNE, Kuching Sarawak

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean place
Stayed 3 nights in Apr 2019

8/10 Good

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2019

6/10 Okay

Verified traveler

Liked: Property conditions & facilities, room comfort
ROOMS & BFST NEED TO CHECK
The room is ok , clean. First time 3 star have the welcome drink. Only upon checking a bit chaos as I book 3 rooms under 3 different names. But only given 1 room under my name. But after a while, the reception manage to settle it for my other families, only thing tat my room and them is far apart. The first room i checked in is spacious which look like the room I book as deluxe king. I managed to change the room nearer to my families in which for me is a little bit small from the first one. Room doesnt occupy the neccesities like toothbrush and toothpaste /shower gel or soap in which should be the main item to be available instead of shower cap and pad which we hardly used. Breakfast is a bit chaos also as my other 2 rooms families they doesnt tick provide bfst. The front desk list also is not update of the rooms which are having bfst. And I might say that theres no control of Bfst provided to the guest. For example ..theres no one taking care or check the pax of having bfst. I saw theres couple whom register at the counter but 5 kids entering at the corner of the place which is on the left side that can be easily enter. So I was wandering if this family pay the bfst for 2 given or all the families.(I saw theres more than that whom having bfst there) Families with kids which is 4 to 5 . For this the hotel need to look into it. Cause it effect us whom pay and we cant eat the food. Frankly also we didnt get to eat the bfst spread as almost all finished and didnt top up.
Stayed 1 night in Dec 2018

8/10 Good

Nadzirah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place for family with small budget
Location is good. Near the hotel got nasi lemak stall for breakfast and kuih. My son enjoyed the swimming pool so much. For dinner- hotel is close to restoran muara sg duyong
Stayed 1 night in Aug 2018
Response from Temasek Hotel Melaka on 2018/9/3
Dear Nadzirah, Thanks for your recent review about our hotel and facilities. We are glad to hear that you enjoyed our hotel facilities and stayed with us. Indeed, our location is strategically located in the areas of attractions and away from the noisy environments and traffic congested area. We emphasize on value for money for our guests who stayed with us and strive to continue on improving our services to our dedicated guests. Once again, thanks for your review and looking forward to welcome you again in the future. Regards, The Management

6/10 Okay

Jonathan, Kuala Lumpur

Liked: Cleanliness, staff & service
A "just okay" hotel overall, but was rather annoyed that the sockets and switches are ridiculously far from the beds, making it difficult to charge your devices or even to switch on/off the lights. The air-cond also took quite some time to get cold. The TV was also extremely faulty - not that it's important since I didn't really watch TV for my stay but would've been nice to have the things in your room properly working!
Stayed 1 night in Jul 2018
Response from Temasek Hotel Melaka on 2018/9/3
Dear Jonathan, Thank you for writing us the review during your recent stayed with us recently. We have taken note on the your remark pertaining to the socket, TV and the lights and will highlights to the management on the improving on the areas highlighted. Once again, thank you for choosing us and hope to welcome you back again in the near future. Regards, Temasek Hotel Melaka The Management.

6/10 Okay

Verified traveler

Disliked: Staff & service, property conditions & facilities
When we went to check-in, they could not find my booking. The Front Desk staff looked confused. Once I showed the confirmation from hotels.com, the front desk Manager needed to see payment that I did. This is not professional at all. When we went to the room, the room key could not be used.

4/10 Poor

JA, KL

Disliked: Staff & service, property conditions & facilities, room comfort
Noisy environment and you unable to sleep well
It was 5am and the guest were too noisy caused sound proof was really poor and their hotel room main door was hard to open and close and caused the guests need to bang it!........ the breakfast also with lots of flies on it...... Good luck to those tourist visiting malaysia with these conditions........

2/10 Terrible

Benny K S Wang, Kuala Lumpur

Terrible with the house keeping worker !
at 13th of December 2016, is my second time check in and stay in Temasek hotel as usual, after check in to bed room I never leave my room until tomorrow, 14th of December 2016, On 14th of December 2016, I leaved hotel Temasek with Grab an arrived at Mahkota Medical Centre, sudenly I realized my ring was left in my room No.1502, I call to Temasek hotel at 14th December 2016 evening and tell to the staff in charge about I left my ring in the room, he try to help me find the ring that I was left, but nothing in the room he said, i asking him tell double check again with tomorrow 15th of december house keeping staff, I call back again on 15th of December 2016 evening, but the answer is same, nothing. ! I really disappointed with Temasek hotel management ! from : Benny Kimas Senggono Wang. Kuala Lumpur.

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
This Hotel don't deserve even 1 star.
Room too small. very very very small so i don't feel comfort to stay here. Ask for wifi password, the centre answer like rush all the time and give me a wrong password. i've tell its the wrong password but he don't believe what i'm saying. 3 times ask for the wifi password, even i don't get it until the next morning.

6/10 Okay

nadia, Shah Alam, MY

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Soundproofing is terrible

6/10 Okay

Zulhazman, Kuala Lumpur

Liked: Cleanliness, staff & service
New hotel and away from shops
Took more than 20 minutes to check in. For deluxe room, It was big enough for me & wife with 2 kids. The room was clean and the internet was working well. Bad point, there is no lift found from parking to my room. Need to use staircase. It was really hassle coz I have few heavy bags to carry with.

6/10 Okay

lancelot

Liked: Cleanliness, room comfort

8/10 Good

WAN NAZRUL HA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

KUK CHENN, singapore

Disliked: Property conditions & facilities, room comfort
Disappointed
No Wifi, Room soundproof was bad...

8/10 Good

Mala, KL

Just OK
It was just OK but breakfast was dissapointing.

10/10 Excellent

William Tan, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good, twelve of us love it very much.
We will come back again in the future is there an opportunity.
Dear Sir, Thank you for taking your time to share your valuable experience. We look forward to welcoming you back and please feel free to contact us for any further assistance or clarification that you may require. Thank you again. Best Regards, The Management

6/10 Okay

Brandon, Johor bahru

Liked: Cleanliness
Disliked: Staff & service
Room was great just the service sucks . The receptionist is very slow.
Dear Sir, Thank you for your comments and to bring this issue to our attention. Your feedback was shared with our team and we have identified some possible measures to be taken pertaining to this. We would also like to apologize for the inconveniences caused during your stay with us Best Regards, The Management

2/10 Terrible

adnan

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Hotel were very far away from the city
Wifi were most common issued there. There were not so called fully functional hotel as there were level not operating. Overall my stay was okay only
Response from Selvam, GM on 2016/4/1
Dear Sir, Thank you for your time and support towards Temasek Hotel. We would like to apologize for the inconvenience caused. Our hotel outlets will be fully operational by end of April 2016. Hope to hear from you soon. Best regards, The Management

4/10 Poor

Yusry, M

Disliked: Staff & service, property conditions & facilities, room comfort
Find other hotels please
1. Not given the room that I booked 2. Noisy hotel 3. A canteen atmosphere during breakfast in hotel 4. Staff are unprofessional
Response from Abu Hassan bin Ismail on 2016/2/22
Thank you for taking your time to share your valuable experience and to bring this issue to our attention. Your feedback was shared with our team and we have identified some possible measures to be taken pertaining to this. We look forward to welcoming you back and please feel free to contact us for any further assistance or clarification that you may require. Thank you again.

2/10 Terrible

Han Jae

Traveled with group, Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I don't know what it is
This photo shows I have two room keys at 4am. First check in - room wasn't even cleaned and bathroom was flooded. Second check in - we went out and came back around 3:45am then we found cockroach so we requested for the room change at 4am. Staff didn't even check and just gave the another room key.
Stayed 1 night in Feb 2023

8/10 Good

Yusnita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Murah dan selesa
Harga bilik sangat berpatutan, breakfast was good and the hotel is very near to main attactions. Definitely will come again next time

4/10 Poor

latipah

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
penat untuk naik ke bilik kerana tiada lif serta bilik yg jauh dan suram

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Adharizan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Abu Hassan bin Ismail on 2016/6/4
Tuan, Terima kasih di atas sokongan anda. Kami berharap semoga tuan akan memberi lagi sokongan kepada kami. Sekian, terima kasih

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
房间地上肮脏
地上很脏，很多头发和灰尘。
Thank you for taking your time to share your valuable experience and to bring this issue to our attention. Your feedback was shared with our team and we have identified some possible measures to be taken pertaining to this. We look forward to welcoming you back and please feel free to contact us for any further assistance or clarification that you may require. Thank you again.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ruang bilik yang sempit
Ruangan bilik yang sempit dan servis yang perlahan. Keadaan bilik jauh berbeza dengan apa yg digambarkan dlm website
Tuan/Puan, Terima kasih di atas komen tuan/puan. Pihak hotel akan mencuba sedaya upaya untuk menambah baik servis dan fasiliti kami. Segala kesulitan amat dikesali. Sekian, terima kasih.