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Reviews of Ai Smart Hotel @ Jonker

2 out of 5
Ai Smart Hotel @ Jonker
No.90 Jalan Tokong, Malacca City, Melaka

Reviews

7.6

Good

Rating 10 - Excellent. 12 out of 47 reviews" "
Rating 8 - Good. 17 out of 47 reviews" "
Rating 6 - Okay. 13 out of 47 reviews" "
Rating 4 - Poor. 4 out of 47 reviews" "
Rating 2 - Terrible. 1 out of 47 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

8.4/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Eugene, Coppell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simple accommodation right at Jonker walk. Perfect location. Wifi fairly ok, a few outages. Would stay again.
Stayed 3 nights in Feb 2024

4/10 Poor

Siew Sien

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The hotel situated within Jonker area, which convenient to tour the Peranakan place, alot eatery, souvenier. The hotel is abit ran down, the room was average, but need improvement on: - lights very dim - 3 pax in a room but came with 1 set shower & shampoo gel with 2 bottles of mineral water, 2 cups - the kettle nt working, in which the staff tried several spare kettles until 1 kettle is functional - toilet door screeching sound that the staff unable to resolve. We have to bear with it when slept at night - thin dust on the cloth hangers, nobody clean before we checked in - staff is friendly, unfortunately the condition of was slightly below average
Stayed 2 nights in Dec 2023

10/10 Excellent

Noor Hayati

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In the heart of Jonker night market... lots of cafes and shopping. Room was good clean suitable for couples as you will be apending most of your time outdoor.. so this hotel is recommended. Especially for.durian lovers.. its just 1 min walk across.

6/10 Okay

sasithon

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
The reception area is smelling. In our room AC is not cold. But over all hotel area is good close to Jonker walk. For parking hotel is not provide, you have to park behind the hotel call "Jonker walk car park" RM20 overnight park.
Stayed 1 night in Oct 2023

10/10 Excellent

Matthew, Kuala Lumpur

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location right at Jonker Street, however you'd probably need to pay about RM20 for overnight parking (per night) at the Jonker Walk Parking behind the hotel, as you cannot really park your car in front of the hotel (after 5pm, Jonker Walk stalls start to open and cars would have to move away). But apart from that, comfortable stay!
Stayed 1 night in Sep 2023

4/10 Poor

Verified traveler

Disliked: Room comfort
1 day stay is still fine
The location is awesome near to night market. Other than that nothing is great. The wifi is not really working and the staff did not help to solve this issue.
Stayed 2 nights in Apr 2023

8/10 Good

Su Kiat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable
Stayed 2 nights in Apr 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy
Really near the forked end of jonker walk. Room is comfy. For the shower, hot water is only enough to make the water not cold, not hot. No parking provided, there's a jonker walk carpark nearby which u have to pay
Stayed 1 night in Jan 2023

2/10 Terrible

Joan

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

8/10 Good

WILLIAM

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
wise choice of hotel
Very accesible to many tourist attractions. Located at the heart of Melaka. Although the rooms are quite small but its value for money.
Stayed 1 night in Oct 2022

6/10 Okay

tai hing

gd location
the wifi is not stable . location is gd cos is near jonker street
Stayed 3 nights in Sep 2022

8/10 Good

Ernie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place is decent for short stay. Parking and breakfast not provided. Might as well stay somewhere with parking since jonker street is a busy street
Stayed 1 night in Jun 2022

6/10 Okay

rebecca

Stayed 1 night in Jun 2022

6/10 Okay

Wen Yee

Traveled with group
Disliked: Cleanliness
Aircond not function well although we have adjust in the max temperature. Need to improve on cleanliness
Stayed 1 night in Dec 2021

8/10 Good

Sunilpal

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

ALICE IZMATULHUDDA

Stayed 1 night in Dec 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Request to change room was processed smoothly, good service from the receptionist. Excellent location along jonker street and basic amenities are available. Happy to come back again!
Stayed 1 night in Sep 2019
Response from Khairul on 2019/9/23
Thank you for staying with us. Hope to see you again soon!

4/10 Poor

Ivy

Disliked: Cleanliness, room comfort
Unpleasant stay
Disappointed as booked for family room but told it was overbooked. Found out the staff released the room to the one book later. Offered to put us in 2 room for 6 person but aircon breakdown hence moved us to another room. It took us almost 1.5hrs to settle down to the room. Room cleanliness are terrible.
Stayed 2 nights in Jul 2019
Response from Khairul on 2019/8/13
Dear Ivy, We apologize for your unpleasant experience with us. Under the hotel new management, we will ensure our guest is provided with the best service and hospitality experience possible. Manager

6/10 Okay

Verified traveler

Traveled with family
Good area..nice place n convinvent..walking distance to the famous church
Stayed 1 night in May 2019

6/10 Okay

Shun-Hsiang

Liked: Cleanliness, staff & service
I am not sure. It's my just my sixth sense but I just didn't feel right in that hotel. So, I am not sure.
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Good service ... Very clean ... Jonker night market just 1min...
Stayed 1 night in Feb 2019
Response from Trekker on 2019/4/3
We are glad that you have enjoyed your stay with us. Look forward for your next visit.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Good service,and very clean ... Jonker street just 1min...
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Feb 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2019

10/10 Excellent

Chang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from Trekker on 2019/2/9
Tqvm for your positive ratings. Look forward to have you stay with us again

8/10 Good

JD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay one nite in this hotel’s family room. Very comfy bed and pillow. Very convenient location.
Stayed 1 night in Dec 2018
Response from Trekker on 2018/12/30
Thank you for your feedback. Look forward to see u again at Jonker Inn.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to Joker night market. Clean and comfort for a short break in Malacca City.
Stayed 2 nights in Dec 2018
Response from Trekker on 2018/12/30
Thank you for your feedback. Look forward to see u again at Jonker Inn.

8/10 Good

Yu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Affordable hotel with a private bathroom in this area. Many eateries in this area, all within walking distance. Carpark available just beside the hotel at RM5 per entry. Although this area is quite noisy over the weekends, you can't hear it in the room. Clean bedsheets, towel and cold & hot water shower.
Stayed 1 night in Nov 2018
Response from Trekker on 2018/12/24
Hi! We are glad that we are able to meet your expectation. Regards

6/10 Okay

Verified traveler

Stayed 1 night in Nov 2018

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service
Disappointed Stay with Jonker Inn.
Lousy Services. Not sure did Jonker Inn have some argument with the car park management, they require us to paid Rm 20, instead of Rm 15 (One of my friend park at the same place too). Besides, the air-conditional got some weird smell come out, ceiling is not fully fixed, lift is not function ( When we came back from dining, the hallway is blackout,lift is not function, our room is at the end, lift also broke down when we check out at 12pm).
Stayed 1 night in Nov 2018
Response from Trekker on 2018/12/26
Hi! I believe you have park your car at Jonker Boutique Hotel car park which does not belong to us. Obviously they will charge as per stated on the notice board. Lift not functioning is due to power failure from Tenaga Nasional Berhad (TNB) and hotel has no control over it. On the a/c we have since service it. Regards

8/10 Good

Verified traveler

Stayed 1 night in Oct 2018

10/10 Excellent

kim keong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms is clean and good.. wifi is bit slow... Thin wall, external sounds can hear from inside room... Remaining all good; Value for money..
Stayed 1 night in Sep 2018
Response from Aa on 2018/10/18
Tqvm for ur comment. Look forward to see u again at jonker inn

6/10 Okay

LEE

Omgosh
Bathroom room dont have floor mat to wipe feet. Hotel encounter power disruption and lift cannot operate. Some rooms dont have power supplies.
Stayed 1 night in Sep 2018
Response from Trekker on 2018/10/30
Thank you for your positive comment sir. Power disruption was from TNB and we regret for the inconvenience caused. We have taken note on the floor mat. Best Regards

6/10 Okay

Wei

no wifi
Stayed 1 night in Sep 2018
Response from Trekker on 2018/10/30
We are in the process of upgrading our wifi system. Thank you.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
You get what you pay for
It's a very basic inn, I think it's just a good place to stay for a few days but don't want to spend too much on accommodation. The wall is literally paper thin, you can here everything from next door, my room is in the middle of building, but I can clearly hear when lift opens and closes. I have stayed at some better places for lower price, only book this accommodation because it's close to Jonker Street, within walking distance to night market.
Stayed 1 night in Aug 2018
Response from Trekker on 2018/9/3
Thank you very much for your kind comment and we hope that our shortcomings on sound proofing does not deter you from coming back. with kind regards Jonker Inn Team

8/10 Good

Verified traveler

Good stay, right on Jonker walk but the room was quiet and clean.
Stayed 4 nights in Aug 2018
Response from Trekker on 2018/9/3
Tqvm for your kind respond. Look forward for your next stay..

6/10 Okay

L.C., jb

Disliked: Cleanliness, property conditions & facilities
Close to jonker walk Good for shopping But no parking Nice place
Stayed 1 night in Aug 2018
Response from Trekker on 2018/9/3
Tqvm sir..Look forward for your next stay..

10/10 Excellent

Yuichi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 1 night in Dec 2023

8/10 Good

Minseung

Liked: Cleanliness, property conditions & facilities
야시장 내에 위치해서 편리하고 방은 작지만 깔끔합니다. 호텔 스태프들이 친절은 한데 방청소는 해달라고 해야하는게 좀 불편하네요
Stayed 3 nights in Jun 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
前台可以說中文，溝通方便，態度佳。 房間很大，很乾淨。
Stayed 3 nights in May 2023

10/10 Excellent

Pardeep

Stayed 1 night in May 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
櫃檯人員可以中文溝通、也可以幫忙叫計程車，飯店蠻乾淨的，出門就是雞場街，景點、美食都在附近，很方便。
Stayed 1 night in Dec 2018

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel liegt sehr zentral am Ende der jonker Street. Zimmer etwas in die Jahre gekommen... Für dir Durchreise war es für uns bestens geeignet...
Stayed 1 night in Nov 2018

6/10 Okay

Phaik Gin

good location worth for money
overall is nice and worth for money good location only more mosquito during night time.
Stayed 2 nights in Sep 2018
Response from Trekker on 2018/10/30
Thank you very much for your comment. We have taken action on the issue of mosquito and do look forward for your next stay wt us