Building design

Reviews of Swissôtel Makkah

5 out of 5
Swissôtel Makkah
King Abdul Aziz Endowment, Ajyad Street, Makkah

Reviews

8.6

Excellent

Rating 10 - Excellent. 567 out of 1002 reviews" "
Rating 8 - Good. 236 out of 1002 reviews" "
Rating 6 - Okay. 105 out of 1002 reviews" "
Rating 4 - Poor. 45 out of 1002 reviews" "
Rating 2 - Terrible. 49 out of 1002 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

saad

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wifi was weak and interrupted
Stayed 2 nights in May 2024
Response from Hotel Management Team on 2024/5/23
Dear Saad, thank you for your feedback, we are always honored to welcome you at Swissotel Makkah, we take your comment about internet service into our consideration to improve our services, waiting to serve you again soon.

8/10 Good

Mohammed, Laurel

Liked: Cleanliness, staff & service, property conditions & facilities
Close to haram
Stayed 4 nights in May 2024
Response from Hotel Management Team on 2024/5/21
Dear Mohammed, thank you for your positive feedback towards our location that directly faces the holy Kaaba. We are always honored to welcome you to Swissotel Makkah. Waiting to serve you again on your next visit soon.

10/10 Excellent

Asad, Frisco

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff.
Stayed 3 nights in May 2024
Response from Hotel Management Team on 2024/5/21
Dear Asad, may Allah accept your good deeds. We are beyond happy with your positive feedback about staff service and glad that our Swiss Service has met your satisfaction. We are waiting to serve you again soon.

8/10 Good

Muhammad

Traveled with family
Liked: Cleanliness, staff & service
Close proximity to Mosque. It has inside path to Mall. But bathrooms are not in good conditions. They charge for milk for tea or coffee in the room
Stayed 4 nights in May 2024
Response from Hotel Management Team on 2024/5/20
Dear Muhammad, we are grateful for your kind feedback towards our location, it warms our hearts. Regarding your notes about bathroom and room service, we have forwarded your feedback to the concerned departments as we continuously work to provide excellent service. We look forward to welcoming you again soon.

10/10 Excellent

Sharmeen Banoo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Luxouries of the hotel The priviledge to stay in TheTower Clock.
Stayed 5 nights in May 2024
Response from Hotel Management Team on 2024/5/20
Dear Sharmeen, we can assure you that all our hotel staff enjoyed serving as much as you enjoyed your stay. Our main goal is to provide you with a revitalizing escape so you can get a Swiss Vitality experience that satisfies your needs, can’t wait to welcome you again soon.

10/10 Excellent

rizwana

Liked: Staff & service, property conditions & facilities
very close to Kaaba well maintained property definitely will recommend to others .
Stayed 6 nights in May 2024
Response from Hotel Management Team on 2024/5/20
Dear Rizwana, Thank you for your awesome feedback about location and service. Thrilled that we were able to provide you with a revitalizing escape through our Swiss Services. Can’t wait to serve you again soon.

10/10 Excellent

Nauman

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is at walking distance from Haram.
Stayed 3 nights in May 2024
Response from Hotel Management on 2024/5/17
Dear Nauman, we are grateful for your positive feedback towards our location that faces the holy Kaaba. We look forward to seeing you again soon.

10/10 Excellent

Imad

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great option for walking distance hotel to the haram area.
Stayed 6 nights in May 2024
Response from Hotel Management on 2024/5/17
Dear Imad, thank you for your positive feedback towards our location that directly faces the holy Kaaba. We are always honored to welcome you to Swissotel Makkah. Waiting to serve you again on your next visit soon.

10/10 Excellent

Kamal, Irvine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All
Stayed 2 nights in Mar 2024
Response from Hotel Management Team on 2024/5/15
Dear Kamal, we’re glad that you were able to enjoy some quality time and had a Swiss Vitality experience during your stay at Swissotel Makkah. It has been a pleasure to serve you. We look forward to welcoming you again soon.

8/10 Good

shahid, Waynesboro

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Very close to Haram, 5 minute walk, with direct access from the Lobby to the Street.
Stayed 2 nights in May 2024
Response from Hotel Management Team on 2024/5/14
Dear Shahid, we are grateful for your positive feedback towards our location that faces the holy Kaaba. We look forward to seeing you again soon.

8/10 Good

Rupia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, good service, close to the haram
Stayed 5 nights in Feb 2024
Response from Hotel Management Team on 2024/5/14
Dear Rupia, thank you for your positive feedback towards our service and location that directly faces the holy Kaaba. We are always honored to welcome you to Swissotel Makkah. Waiting to serve you again on your next visit soon.

10/10 Excellent

Anwar

Liked: Cleanliness, staff & service, property conditions & facilities
All round good
Stayed 9 nights in Apr 2024
Response from Hotel Management Team on 2024/5/12
Dear Anwar, we can assure you that all our hotel staff enjoyed serving as much as you enjoyed your stay. Our main goal is to provide you with a revitalizing escape so you can get a Swiss Vitality experience that satisfies your needs, can’t wait to welcome you again soon.

2/10 Terrible

Omar

Stayed 1 night in May 2024
Response from Hotel Management Team on 2024/5/23
Dear Omar, We take all reviews seriously to constantly improve our services. Your feedback have been forwarded to the concerned department as your comfort is our top priority. Looking forward to serving you again.

10/10 Excellent

Farrukh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Reception service is slow as most staff appear to be new.
Stayed 4 nights in May 2024
Response from Hotel Management on 2024/5/10
Dear Farrukh, may Allah accept your good deeds. Because your peace of mind is our number one priority, we really appreciate your feedback regarding our services and staff. We assure you that your opinion has been shared with the relevant department. We look forward to welcoming you again soon, and we promise you a revitalizing escape that allows you to experience the quality of life on your next visit.

4/10 Poor

ossama

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed 2 nights in May 2024
Response from Hotel Management Team on 2024/5/13
Dear Ossama, thank you for your review as it helps us to maintain an excellent standard of service to our guests and always improve. We look forward to welcoming you soon with a promise of a Swiss Vitality experience that will let you experience a quality of life.

10/10 Excellent

Astana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had purchased tickets to for an exhibition, we were advised to go to reception to pay for the tickets. After waiting in line for a while, advised reception we were there to pay for the tickets. The person we dealt with had no idea, or perhaps did not understand, but she sent us back to the concierge, who ended up resolving payment
Stayed 5 nights in Apr 2024
Response from Hotel Management Team on 2024/5/7
Dear Astana, thank you for your positive feedback towards our concierge service, we are always honored to welcome you at Swissotel Makkah, we take your comment about reception service into our consideration to improve our services, waiting to serve you again soon.

10/10 Excellent

Anwar

Liked: Cleanliness
Nice staff
Stayed 9 nights in Apr 2024
Response from Hotel Management Team on 2024/5/7
Dear Anwar, we are delighted you took the time to thank our staff members and share your experience at Swissotel Makkah. We’ll make sure to share your positive feedback with them. We are waiting to serve you again soon.

10/10 Excellent

rehan

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is perfect 10 on 10 Very close to haram. Outstanding brakefast. Mr. Fawaz is very well educated for check in sytem every on there very help full to make your stay very comfortable Guy
Stayed 2 nights in May 2024
Response from Hotel Management Team on 2024/5/7
Dear Rehan, thank you for taking the time to share your positive feedback about location and breakfast buffet. We will make sure to share your feedback with Mr. Fawaz personally to keep up the amazing work. We are waiting to serve again soon.

10/10 Excellent

Sal

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff members were great
Stayed 4 nights in Apr 2024
Response from Hotel Management team on 2024/5/4
Dear Sal, may Allah accept your good deeds. We are beyond happy with your positive feedback about staff services and glad that our Swiss Service has met your satisfaction. We are waiting to serve you again soon.

8/10 Good

Abdul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Dinner food options were really limited and not good at all
Stayed 3 nights in Apr 2024
Response from Hotel Management Team on 2024/5/1
Dear Abdul, thank you for bringing this to our attention. We will take your comments regarding our food quality and menu options into consideration as we always work to provide our guests with the best possible service. It was a pleasure having you at Swissotel Makkah. We promise you a tasteful experience on your next visit.

2/10 Terrible

Mousa

Liked: Cleanliness
Stayed 3 nights in Apr 2024
Response from Hotel Management Team on 2024/5/1
Dear Mousa, We take all reviews seriously to constantly improve our services. Your feedback have been forwarded to the concerned department as your comfort is our top priority. Looking forward to serving you again.

2/10 Terrible

Shakeel

Stayed 2 nights in Apr 2024
Response from Hotel Management Team on 2024/5/19
Dear Shakeel, may Allah accept your good deeds. Because your peace of mind is our number one priority, we do appreciate your feedback, and we assure you that your opinion has been shared with the relevant department. We look forward to welcoming you again soon, and we promise you a revitalizing escape that allows you to experience the quality of life on your next visit.

10/10 Excellent

M

Traveled with family
Liked: Cleanliness, staff & service, amenities
Clean hotel with great options for walking to the haram. You can choose to walk outside on the street or inside through the clock tower building to reach the Haram, both of which are reasonably quick. Bathroom was on the slightly small side but was clean and minimalistic. Breakfast options were reasonably good, the omlette station was very good and the guys working on that were really nice and helpful. Queues often built up quickly for this so get there early if you want to avoid queuing for too long. Multiple lifts are available which was great and meant waiting for one was a very short wait. Especially as it's a very large and busy hotel.
Stayed 5 nights in Apr 2024
Response from Hotel Management Team on 2024/4/29
Dear Guest, thank you for your honest opinion about your experience at Swissotel Makkah. We are thrilled that you liked our location that directly faces the holy Kaaba. Also, we are grateful for your positive feedback towards our bathroom cleanliness, restaurant staff service and breakfast buffet variety. Regarding your concerns about bathroom size and crowdedness, we have forwarded it to the concerned department. We promise you a revitalizing escape full of peace of mind on your next visit.

10/10 Excellent

Fadi

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the great mosque
Stayed 2 nights in Apr 2024
Response from Hotel Management Team on 2024/4/29
Dear Fadi, we can assure you that all our hotel staff enjoyed serving as much as you enjoyed your stay. Our main goal is to provide you with a revitalizing escape so you can get a Swiss Vitality experience that satisfies your needs, can’t wait to welcome you again soon.

10/10 Excellent

Mohammad

Liked: Amenities
Excellent
Stayed 7 nights in Apr 2024
Response from Hotel Management on 2024/4/26
Dear Mohammad, thank you for your kind feedback. We are thrilled to have you at Swissotel Makkah. We are waiting to serve you again soon.

8/10 Good

Amir

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was fine. Good location and service was good. However the bathroom left something to be desired. Tiny shower room and the water temperature could not be regulated in room 1809.
Stayed 3 nights in Apr 2024
Response from Hotel Management Team on 2024/4/24
Dear Amir, thank you for your positive feedback towards our location, service, and bathroom, we are always honored to welcome you at Swissotel Makkah, we take your comment about shower room size and water temperature into our consideration to improve our services, waiting to serve you again soon.

8/10 Good

Abdullah, Fremont

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and excellent location
Stayed 4 nights in Apr 2024
Response from Hotel Management Team on 2024/4/24
Dear Abdullah, thank you for your positive feedback towards our service and location that directly faces the holy Kaaba. We are always honored to welcome you to Swissotel Makkah. Waiting to serve you again on your next visit soon.

10/10 Excellent

Mohammed

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Management Team on 2024/4/24
Dear Mohammed, we can assure you that all our hotel staff enjoyed serving as much as you enjoyed your stay. Our main goal is to provide you with a revitalizing escape so you can get a Swiss Vitality experience that satisfies your needs, can’t wait to welcome you again soon.

10/10 Excellent

Mohammed

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotel I stayed in.
Stayed 2 nights in Apr 2024
Response from Hotel Management Team on 2024/4/24
Dear Mohammed, we’re glad that you were able to enjoy some quality time and had a Swiss Vitality experience during your stay at Swissotel Makkah. It has been a pleasure to serve you. We look forward to welcoming you again soon.

10/10 Excellent

Fadi, FALLS CHURCH

Stayed 2 nights in Apr 2024
Response from Hotel Management Team on 2024/5/13
Dear Fadi, we’re glad that you were able to enjoy some quality time and had a Swiss Vitality experience during your stay at Swissotel Makkah. It has been a pleasure to serve you. We look forward to welcoming you again soon.

10/10 Excellent

abdul

Stayed 3 nights in Apr 2024
Response from Hotel Management Team on 2024/5/12
Dear Abdul, we’re glad that you were able to enjoy some quality time and had a Swiss Vitality experience during your stay at Swissotel Makkah. It has been a pleasure to serve you. We look forward to welcoming you again soon.

10/10 Excellent

Mohammad

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is excellent except that the rooms need to be equipped with USB outlets
Stayed 3 nights in Apr 2024
Response from Hotel Management Team on 2024/4/22
Dear Mohammed, thank you for your positive feedback, we are always honored to welcome you at Swissotel Makkah, we take your comment about room amenities into our consideration to improve our services, waiting to serve you again soon.

10/10 Excellent

Ousman

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 4 nights in Apr 2024
Response from Hotel management on 2024/4/19
Dear Ousman, Thank you for your awesome feedback. Thrilled that we were able to provide you with a revitalizing escape through our Swiss Services. Can’t wait to serve you again soon.

2/10 Terrible

Ibrahima

Very nice
Stayed 1 night in Apr 2024
Response from Hotel Management Team on 2024/4/15
Dear Ibrahima, thank you for your review as it helps us to maintain an excellent standard of service to our guests and always improve. We look forward to welcoming you soon with a promise of a Swiss Vitality experience that will let you experience a quality of life.

10/10 Excellent

Kazi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well maintained and clean Hotel.
Stayed 1 night in Apr 2024
Response from Hotel Management Team on 2024/4/12
Dear Kazi, thank you for your awesome feedback about hotel maintainenece and cleanliness. Thrilled that we were able to provide you with a revitalizing escape through our Swiss Services. Can’t wait to serve you again soon.

10/10 Excellent

Nawaim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good place
Stayed 2 nights in Mar 2024
Response from Hotel Management Team on 2024/4/7
Dear Nawaim, we’re glad that you were able to enjoy some quality time and had a Swiss Vitality experience during your stay at Swissotel Makkah. It has been a pleasure to serve you. We look forward to welcoming you again soon.

6/10 Okay

Imran

Traveled with family
Liked: Cleanliness, staff & service, amenities
They didn’t provide shuttle service to the customers and the access to the hotel was terrible specially if you are coming outside of the city via taxi or any other transportation the cops closed all the roads towards the hotel. And we walked to the hotel from be far with all our luggage that was a terrible experience. And when we reached to the hotel they couldn’t give us the room which we booked online for some strange
Stayed 2 nights in Mar 2024
Response from Hotel Management Team on 2024/3/28
Dear Imran, We take all reviews seriously to constantly improve our services. Your comments about transportation and reservation service have been forwarded to the concerned department as your comfort is our top priority. Looking forward to serving you again with a promise to provide you with a better service and experience.

10/10 Excellent

Roda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good experience
Stayed 2 nights in Mar 2024
Response from Hotel Management on 2024/3/24
Dear Roda, thank you for your awesome feedback. Thrilled that we were able to provide you with a revitalizing escape through our Swiss Services. Can’t wait to serve you again soon.

10/10 Excellent

Ayah

Stayed 5 nights in Mar 2024
Response from Hotel Management team on 2024/4/6
Dear Ayah, thank you for your kind feedback. We are thrilled to have you at Swissotel Makkah. We are waiting to serve you again soon.

2/10 Terrible

Adham

Stayed 1 night in Mar 2024
Response from Hotel Management Team on 2024/4/3
Dear Adham, We take all reviews seriously to constantly improve our services. Your feedback has been forwarded to the concerned department as your comfort is our top priority.Looking forward to serving you soon.

10/10 Excellent

Ismael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recommend the kabba view rooms
Stayed 2 nights in Mar 2024
Response from Hotel management on 2024/3/15
Dear Ismael, thanks for your positive reviews about Swissotel Makkah. We are proud to be part of the prominent Clock Towers complex that directly faces the holy Kaaba. Can’t wait to help you discover more life rewards on your next visit.

6/10 Okay

Hatem

Liked: Cleanliness
Disliked: Staff & service
Location is great next to Haram
Stayed 2 nights in Mar 2024
Response from Hotel management on 2024/3/15
Dear Hatem, thank you for your positive feedback towards our location that directly faces the holy Kaaba. We are always honored to welcome you to Swissotel Makkah. Waiting to serve you again on your next visit soon.

10/10 Excellent

Momen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Management team on 2024/3/13
Dear Momen, we’re glad that you were able to enjoy some quality time and had a Swiss Vitality experience during your stay at Swissotel Makkah. It has been a pleasure to serve you. We look forward to welcoming you again soon.

4/10 Poor

manzar

Traveled with family
Disliked: Cleanliness, staff & service
It’s was ok suppose to be good and better but there staff and services was terrible very rude staff specially receptionist not accommodating people not hospitality staff, The breakfast was terrible . The breakfast food not good at all there chicken sausages vey hard just like rock we try just once only will be not recommended any one this hotel
Stayed 3 nights in Mar 2024
Response from Hotel Management team on 2024/3/11
Dear guest, may Allah accept your good deeds. Please note that your opinion about staff and breakfast buffet have been shared with the relevant department. And we strive to provide great service for our guests. Waiting for your next visit.

10/10 Excellent

amy

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Hotel Management team on 2024/3/17
Dear Amy, we’re glad that you were able to enjoy some quality time and had a Swiss Vitality experience during your stay at Swissotel Makkah. It has been a pleasure to serve you. We look forward to welcoming you again soon.

10/10 Excellent

Naveed

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for those wanting to be close to the Haram
Stayed 5 nights in Mar 2024
Response from Hotel management on 2024/3/8
Dear Naveed, thank you for your positive feedback towards our location that directly faces the holy Kaaba. We are always honored to welcome you to Swissotel Makkah. Waiting to serve you again on your next visit soon.

10/10 Excellent

Hicham, Dedham

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Real excellent hotel.
Stayed 6 nights in Feb 2024
Response from Hotel Management team on 2024/3/2
Dear Hicham, we’re glad that you were able to enjoy some quality time and had a Swiss Vitality experience during your stay at Swissotel Makkah. It has been a pleasure to serve you. We look forward to welcoming you again soon.

8/10 Good

M. Hany

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dinner was good, room overlooking the great mosque. didn't like the very tiny bathroom
Stayed 3 nights in Feb 2024
Response from Hotel Management team on 2024/2/28
Dear Guest, thank you for your positive feedback towards our dinner buffet and room view. We are always honored to welcome you at Swissotel Makkah. We take your comment about bathroom size in our consideration to improve our services, waiting to serve you again soon.

10/10 Excellent

dilwar, leicester

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy walk to masjid al haram. Friendly staff. Restaurant is great too
Stayed 7 nights in Feb 2024
Response from Hotel Management team on 2024/2/27
Dear Dilwar, thank you for your positive feedback towards our location, staff service and restaurant. We are always honored to welcome you to Swissotel Makkah. Waiting to serve you again on your next visit soon.

10/10 Excellent

mohammed

Liked: Cleanliness, staff & service, property conditions & facilities
Place is amazing and the customer service is outstanding special thanks to moaayad
Stayed 3 nights in Feb 2024
Response from Hotel Management team on 2024/2/27
Dear Mohammed, we are delighted you took the time to thank our staff members and share your feedback about customer service. We’ll make sure to share your positive feedback with Mr. Moaayad. We are waiting to serve you again soon.