The room we were allocated was dark with no view at all just a blank white wall not even a plant, we asked to be moved to a another room form the telephone in our room, the receptionist slammed the phone down on me, thinking the line had been cut, I waited for a call back from the reception staff with no response, I went the reception told the staff that it was offensive to slam the phone down on the guest, it was impolite, bad mannered, terrible, unhelpful, and rude, I had to demand an apology via the "ceo" (manager) for his behaviour towards my wife and I. and were told there were no other rooms available, by the manager but were offered an upgrade at an extra cost for a room that was exactly the same in size, furnishings etc but with a much smaller bathroom, We decided to stay where we were as we had already unpacked, and it was only for the one night. The water in the swimming pool was dark and dirty. The hotel although new, many parts are unfinished. The attitude from the staff spoiled what should have been a pleasant stay. I would not recommend this hotel until it puts his house in order i.e staff and general finishing.