Santa Sofia Suites

Property class: 2

Choose dates to view prices

Reviews

6.6 out of 10
A short walk from Puerta del Sol and Plaza Mayor, Santa Sofia Suites has plenty to offer. Stay connected with free in-room WiFi.

Popular amenities

  • Free WiFi
  • Air conditioning

Room options

View all photos for Deluxe Double Room, City View

A modern hotel room with a large round mirror, a round sink, a small bedside table, a bed with pillows, and a view of the city through the window.

Deluxe Double Room, City View

  • City view
  • 215 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room, Balcony, Courtyard View

A modern hotel room with a large bed, a vanity with a mirror, a TV, and a balcony view.

Superior Double Room, Balcony, Courtyard View

  • 151 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Double Room

A modern bedroom with a large bed, a bedside table, a mirror, and a wall-mounted light fixture.

Standard Double Room

  • 162 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Classic Double Room

A modern bedroom with a bed, bedside tables, a mirror, and a window.

Classic Double Room

  • 129 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

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About the neighborhood

Located in Madrid, Santa Sofia Suites is in the city center. Royal Palace of Madrid and Plaza de Cibeles are notable landmarks, and travelers looking to shop may want to visit Gran Via and Paseo de la Castellana. Looking to enjoy an event or a game? See what's going on at Bernabéu Stadium or Movistar Arena. Visit our Madrid travel guide
Map
C. del Marqués Viudo de Pontejos, 3, Planta 3, Madrid, Madrid, 28012

What's nearby

  • A statue of a man on horseback in front of a red building with white windows and balconies.
    Plaza Mayor
    2 min walk - 0.2 km
  • A statue of a bear holding a tree with the inscription "50 AÑOS EN SOL".
    Puerta del Sol
    2 min walk - 0.2 km
  • A covered market with ornate architecture and a large clock.
    San Miguel Market
    3 min walk - 0.3 km
  • A statue of a man and a child in a courtyard with buildings in the background.
    Plaza de Santa Ana
    5 min walk - 0.4 km
  • A cityscape at dusk with historic buildings, a prominent Rolex store, and a busy street.
    Gran Via
    6 min walk - 0.6 km

Getting around

  • Sol Station
    3 min walk
  • Madrid Principe Pio Station
    4 min drive
  • Adolfo Suarez Madrid-Barajas Airport (MAD)
    34 min drive

Restaurants

  • La Mallorquina
    2 min walk
  • McDonald's
    2 min walk
  • Museo del Jamón
    2 min walk
  • Burger King
    3 min walk
  • Mimi's Creperia
    2 min walk

About this property

Santa Sofia Suites

  • Hostal near Puerta del Sol
  • Close to Plaza Mayor and Gran Via, Santa Sofia Suites has plenty to offer. Stay connected with free in-room WiFi.
  • You'll also enjoy perks such as:
  • Express check-out and smoke-free premises
  • Room features
  • All guestrooms at Santa Sofia Suites boast comforts such as air conditioning, as well as amenities like free WiFi.
  • Other conveniences in all rooms include:
    • Bathrooms with showers and hair dryers
    • 40-inch Smart TVs with digital channels
    • Heating and limited housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Guest services

  • Housekeeping (once per stay)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch smart TV with digital channels

More

  • Air conditioning
  • Heating (climate-controlled)

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

There is no front desk at this property
Guests planning to arrive outside of normal check-in hours will receive an email within 5 days before arrival with check-in instructions and an access code; access will be through a private entrance
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your passport after booking
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Access code, private entrance

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

  • American Express
  • Diners Club
  • Discover
  • JCB International
  • Mastercard
  • Visa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
Property Registration Number HM-1838

We should mention

This property does not have elevators
Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation

Frequently asked questions

Is Santa Sofia Suites pet-friendly?

No, pets are not allowed at this property.

How much is parking?

This hostal doesn't offer parking.

What time is check-in at Santa Sofia Suites?

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM.

What time is check-out at Santa Sofia Suites?

Check-out is at 11:00 AM.

Where is Santa Sofia Suites located?

Located in Madrid Centro, this hostal is steps from Preciados Street, Puerta del Sol, and Plaza Mayor. Gran Via and Royal Palace of Madrid are also within 15 minutes. Sol Station is only a 3-minute walk and Tirso de Molina Station is 6 minutes.

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Reviews

Santa Sofia Suites Reviews

6.6

7.0

Cleanliness

6.0

Amenities

5.0

Staff & service

6.4

Property conditions & facilities
Rating 10 - Excellent. 6 out of 17 reviews
Rating 8 - Good. 3 out of 17 reviews
Rating 6 - Okay. 2 out of 17 reviews
Rating 4 - Poor. 1 out of 17 reviews
Rating 2 - Terrible. 5 out of 17 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great find, a little gem near everything. The location is extremely convenient, so close to Puerta del Sol and Plaza Mayor. The room is spacious, clean, and has a great shower. For this price, considered a Hostel this place is great value for money. And for those who love coffee, 20mts away there is an amazing coffee shop called Arabay, start your day here with a coffee and a croissant.
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Very nice suites, newly renovated with A/C. Only downside if you’re travelling with larger luggage there is no elevator. I have no complaints. It’s located in a very convenient spot, 5 minutes away from plaza mayor. Thank you for the stay!
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Clean, easy to check in. I would stay again!
Stayed 8 nights in Feb 2026
Verified review

4/10 Poor

Disliked: Staff & service, amenities, property conditions & facilities
We were trying to contact the staff on what’s app days in advance, and no one responded didn’t have link for check in, when we finally got to a room they were doing construction in it we asked him to leave he said he would come back we said no, the hotel was all under construction. A/C remote battery died. Basically was an awful experience.. only positive was location and hair dryer. Do not recommend
Stayed 2 nights in Sep 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
the room was very small but very nice, everything was clean and well kept however, there were no batteries in the air con remote so the air con wouldn’t turn off and was very difficult to use
Stayed 2 nights in Apr 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
To get to the apartment, you have to climb the stairs of a really old building; the stairs are practically falling apart, so you could easily fall while carrying your luggage. Once you get there, the room is tiny—you can't even open the door fully, and you have to close the bathroom door just to use it; it’s incredibly inconvenient.
Stayed 1 night in May 2026
Verified review

2/10 Terrible

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
No human contact. No chairs, no cups, no extra toilet paper, but clean space.
Stayed 3 nights in Feb 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dieron tarde la información para ingreso, nadie contestaba y cuando contestan lo que dicen es que no fue tanto tiempo de atraso para brindar la información de ingreso. 3 pm era el check in pero lo dieron hasta las 4 sin siquiera comunicarse que están con algún atraso por lo que en la emergencia tuve que buscar otra opción de alojamiento. No quisieron reconocer el error ni descontar ningún monto.
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gustó la ubicación, muy limpia, los servicios, sería excelente tuviera un frigo bar
Stayed 6 nights in Jul 2026
Verified review

2/10 Terrible

Disliked: Staff & service, amenities, property conditions & facilities
A hostel with a private bathroom. I understand check in is at 15;00, but they could at least pick up / reply before, to give some peace of mind about check in details. I don't want to be glued to my phone on holidays. We were completely ghosted, no communication until 14;00 when they said, you will receive the details before 3pm. I booked a room with space around the bed, instead I was given the one with the bed stuck between the walls. When I told staff they just replied, the bed is moved. The hot water is only enough for one person, the next person showers with cold water. The shampoo/conditioner, is hand wash. We asked for clean towels as we were staying there for a few days, no reply. There were crumbs on the floor. The beds had no mattress protecters, a thin sheet as underlay and the mattresses must be super old as they had a dip where you'd sleep. The only thing worth about this hostel with private bathrooms, was the location. Just make sure youre okay with 3 floors without a lift.
Stayed 2 nights in Jun 2026
Verified review

6/10 Okay

Liked: Cleanliness, amenities, property conditions & facilities
Habitación cómoda y moderna, excelente ubicación Hay que hacer el registro online con anticipación ya que tardan en enviar los códigos de acceso lo cual puede generar espera para ingresar
Stayed 1 night in May 2026
Verified review

6/10 Okay

Disliked: Cleanliness, staff & service, property conditions & facilities
Quarto muito apertado. A disposição da cama literalmente pra passar para o outro lado do quarto você precisa andar sobre a cama. As escadas velhas, fedendo a mofo. Não tem elevador. Bem complicado de falar com o proprietário. Só o que vale é mesmo a localização e para pouquíssimas noites. Roupas de cama eram boas. Banheiro razoável. Só voltaria se não tivesse mesmo outra escolha.
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Stayed 2 nights in Jun 2026
Verified review

8/10 Good

Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Stayed 3 nights in Apr 2026