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Reviews of Intelier Palacio de San Martín

4 out of 5
Intelier Palacio de San Martín
Plaza San Martin, 5, Madrid, Madrid

Reviews

9.2

Wonderful

Rating 10 - Excellent. 693 out of 1003 reviews" "
Rating 8 - Good. 235 out of 1003 reviews" "
Rating 6 - Okay. 48 out of 1003 reviews" "
Rating 4 - Poor. 13 out of 1003 reviews" "
Rating 2 - Terrible. 14 out of 1003 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Karla Gabriela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was great and the location was amazing! Close to everything and super accessible!
Stayed 2 nights in Apr 2024

10/10 Excellent

Carlos

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 2 nights in Apr 2024

10/10 Excellent

David, Montreal

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was very comfortable and the room relatively spacious and clean. The only “perk” we were given for an 8-night stay was a coupon for two beers at the hotel restaurant. What we weren’t told is that it was for 2 small cans of beer and not 2 slightly larger glasses of beer and the waiter sternly brought this to our attention when we went to pay. This was lacking in fairness, politeness and generosity. Other than that, the staff was helpful and professional.
Stayed 8 nights in Apr 2024

10/10 Excellent

Carmel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and so central Easy accessible for walking , sightseeing etc etc.
Stayed 3 nights in Apr 2024

10/10 Excellent

Charisse

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I loved the beautiful space, the lobby which made the lobby a very beautiful and elegant which made it very presentable for relaxed business meeting. I liked the fact that it had a restaurant and that the restaurant set up chairs and tables at the plaza for dining alfresco. Breakfast was great. I didn't quite like the fact that the elevator broke down twice for the two days I was there. But there were two so we always had an elevator. I liked the room but I HATED that the closet space was very small and there were no chest of drawers for more clothes. Overall, I would rate it a good 3 to 4 stars.
Stayed 2 nights in Apr 2024
Response from Manager reponse on 2024/4/22
Dear Charisse, Thank you for sharing your experience at our hotel with other travelers. We feel sorry for the inconveniences.We hope to welcome you again very soon at any of our hotels, please do not hesitate and contact us if you need to make your booking. Yours sincerely

6/10 Okay

Christopher, Bend

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Disappointed is the word I would use. We were wrapping up a month in Spain and thought we would try an Expedia VIP hotel. When we arrived the woman checking us in was not friendly which was unpleasant. She put us in a room overlooking the Libby which is connected to a restaurant which services the public in a plaza outside. There was loud music playing until after midnight, it made it impossible to sleep. However, it is a nice, clean hotel which is extremely well located with a nice housekeeping staff. Front desk service was unfortunate and soured our last four days in Spain. When you arrive ask for a quiet room away from the lobby, restaurant and street which may give you a better experience than we had.
Stayed 3 nights in Apr 2024
Response from Manager reponse on 2024/4/17
Dear Christopher,Thank you very much for your comments on Expedia. We regret that your experience wasnt as good as expected. We hope you can give us another chance to demonstrate that this was an isolated incident. Do not hesitate to contact us for anything you may need. Yours sincerely

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay
Stayed 1 night in Apr 2024
Response from Manager reponse on 2024/4/12
Dear Brian, Thank you for placing your trust in us. We are sure you enjoyed your stay with us so we will be happy to welcome you again. A cordial greeting

10/10 Excellent

Karen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very central, location excellent - we could walk anywhere or grab the subway.
Stayed 3 nights in Mar 2024
Response from Manager reponse on 2024/4/3
Dear Karen, Thank you for leaving your nice comments about the hotel. We are delighted that you enjoyed the location, we just want the customer to be comfortable. We look forward to receiving you again soon.

10/10 Excellent

karen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and comfortable
Stayed 5 nights in Feb 2024
Response from Manager reponse on 2024/4/3
Dear Karen,Thank you for sharing your fantastic comments about our hotel on Expedia. Do not hesitate to contact us for your next visit (hopefully soon) to any of our hotels.Yours sincerely

10/10 Excellent

LYDIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Precioso acogedor y céntrico
Stayed 6 nights in Mar 2024
Response from Manager reponse on 2024/4/3
Estimada Lydia, Muchísimas gracias por compartir su experiencia en nuestro hotel con el resto de viajeros.Esperamos volver a recibirle de nuevo muy pronto en cualquiera de nuestros hoteles, no dude en ponerse en contacto con nosotros para realizar su reserva. Reciba un cordial saludo

2/10 Terrible

Wenwei

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Worst hotel during three week trip where I visited Spain and Portugal. Though it’s a VIP Assess hotel, they don’t offer VIP member benefits, no free breakfast, no room upgrade. Even after you showed them the reservation and Expedia’s public VIP member benefits summary. Not only they don’t acknowledge that, they gave me the worst attitude. They wanted the client to call Expedia and negotiate the agreement between the hotel and Expedia. I will not recommend anyone stay at this hotel. If you are an Expedia VIP member of any level, don’t expect any treatment at this hotel. Stay away from this hotel, the manager is terrible!
Stayed 2 nights in Mar 2024
Response from Manager reponse on 2024/4/3
Dear Wenwei, We regret that your experience wasnt as good as expected. It is thanks to comments like yours that we can keep improving and strive for excellence in our services which is what we aim for. We hope you can give us another chance to demonstrate that this was an isolated incident. Do not hesitate to contact us for anything you may need. Yours sincerely

10/10 Excellent

Tae

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Literally a few minutes from Plaza del Callao, but nice and quiet at night. Such a hidden gem. Beautiful room, clean bathroom, the shower has great pressure which is important to me. The balcony was directly looking at Plaza de San Martin. The service was top notch and very accommodating. Daniel at reception was amazing
Stayed 1 night in Mar 2024
Response from Manager reponse on 2024/3/20
Dear Tae, We appreciate your positive review about your stay at our establishment. We are many the employees who work hard everyday to try and exceed the expectations of all our customers and it makes us very happy and proud when we read comments like yours. We hope we can welcome you again at any of our hotels very soon.Yours sincerely

6/10 Okay

Felipe

Business traveler
Liked: Property conditions & facilities
Disliked: Staff & service
Good not great
Stayed 1 night in Mar 2024
Response from Manager reponse on 2024/3/13
Dear Felipe, Thank you for placing your trust in us. We are sure you enjoyed your stay with us so we will be happy to welcome you again. A cordial greeting

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! Walking distance to many attractions. Quieter area. Staff was helpful. Breakfast was great. Hotel is very pretty and super clean. I would stay here again.
Stayed 3 nights in Mar 2024
Response from Manager reponse on 2024/3/12
Dear Lisa, We appreciate your positive review about your stay at our establishment. We hope we can welcome you again at any of our hotels very soon.Yours sincerely

6/10 Okay

Nam

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I booked the hotel in Nov. 2023 for March, 2024. Since I booked the hotel in advance, I was expecting I would have a room somewhere quiet and have some privacy. When I arrived, I noticed that the original room was #117, which was next to the front desk. Since I arrived early, I asked if I can leave the luggage before check-in…. He’d gladly changed my room instead of hold a luggage. When I walk-in to the new room, I noticed it was next to maid’s supply room. Constant noise….. I am not quite sure if you call it upgraded since my room had been changed from next to the front desk to next to maid’s supply room… Hopefully it wasn’t base on my name or what i am. Would you like to book your room next to front desk or supply room in advance?
Stayed 2 nights in Mar 2024
Response from Manager reponse on 2024/3/11
Dear Nam, Thank you very much for your comments on Expedia. We regret that your experience wasnt as good as expected. Do not hesitate to come back and Well prove it was an isolated case.Yours sincerely

10/10 Excellent

George Shawn Ten

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and service were excellent. Would stay there again
Stayed 7 nights in Feb 2024
Response from Manager reponse on 2024/3/11
Dear George,We appreciate your positive review about your stay at our establishment. We hope we can welcome you again at any of our hotels very soon.Yours sincerely

8/10 Good

Aimee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super convenient area - rooms are a little warm but it will cool during the night. Friendly staffs
Stayed 4 nights in Feb 2024
Response from Manager reponse on 2024/3/11
Dear Aimee, Thank you for sharing your experience at our hotel with other travelers. It's nice to read those positive comments about us.We hope to welcome you again very soon at any of our hotels, please do not hesitate and contact us if you need to make your booking. Yours sincerely

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Response from Manager reponse on 2024/2/29
Dear Laurie, Thank you for your ratings. Kind regards

10/10 Excellent

Robert, Middleton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Services are helpful and prompt. Front desk was friendly. Staff Daniel was especially friendly and dedicated. Always cheerful and attentive to guests. Location is central, off the noisy tourist thorough fare yet only a short walk public transport, shopping and restaurants.
Stayed 7 nights in Feb 2024
Response from Manager reponse on 2024/2/29
Dear Robert, We appreciate your positive review about your stay at our establishment. We hope we can welcome you again at any of our hotels very soon.Yours sincerely

10/10 Excellent

Starla

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little pricey for the size room. But overall stay was pleasant. Location is great .
Stayed 4 nights in Feb 2024
Response from Manager reponse on 2024/3/11
Dear Starla, We appreciate your positive review about your stay at our establishment. We hope we can welcome you again at any of our hotels very soon.Yours sincerely

10/10 Excellent

Ali

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Location is a great
Stayed 2 nights in Feb 2024
Response from Manager reponse on 2024/2/16
Dear Ali, Thank you for leaving your nice comments about the hotel. We are delighted that you enjoyed the location, we just want the customer to be comfortable. We look forward to receiving you again soon

10/10 Excellent

Roque

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area and walkable to any major areas
Stayed 2 nights in Feb 2024
Response from Manager reponse on 2024/2/14
Dear Roque, We appreciate your positive review about your stay at our establishment. We hope we can welcome you again at any of our hotels very soon.Yours sincerely

10/10 Excellent

Alexandra

Stayed 13 nights in Jan 2024
Response from Manager reponse on 2024/3/21
Dear Alexandra, Thank you for your ratings. Kind regards

10/10 Excellent

Julie

Traveled with family
Liked: Cleanliness, staff & service, amenities
Well located, 10 mins walk from everything. Nice rooms, clean
Stayed 3 nights in Jan 2024
Response from Manager reponse on 2024/2/7
Dear Julie, We appreciate your positive review about your stay at our establishment. We hope we can welcome you again at any of our hotels very soon.Yours sincerely

10/10 Excellent

Howard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well kept hotel in the center of it all
Stayed 3 nights in Jan 2024
Response from Manager reponse on 2024/2/5
Dear Howard, Thank you for sharing your experience at our hotel with other travelers.We hope to welcome you again very soon at any of our hotels, please do not hesitate and contact us if you need to make your booking. Yours sincerely

8/10 Good

Shaun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Manager reponse on 2024/3/21
Dear Shaun, Thank you for your ratings. Kind regards

4/10 Poor

Spencer

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Horrible wifi
Firstly, the staff was very very nice. Also, the beds were comfortable but the good stopped there. Floors were sticky in some spots. We had so much trouble connecting to the wifi (in our 20s and very tech savvy) and when we finally did get connected the speeds were absolutely horrendous in our room. Less than 1 mb/sec download speed! When we tried to call the front desk for help our room phone did not work. Shower water pressure was good but the temperature was not consistent. It would go hot and then cold and then hot again.
Stayed 1 night in Jan 2024
Response from Manager reponse on 2024/2/12
Dear Spencer, First of all thank you for recording your experience at our hotel. I would like to inform you that we have taken appropriate actions and this situation will not happen again. Yours sincerely

6/10 Okay

Carlos

Stayed 3 nights in Jan 2024
Response from Manager reponse on 2024/3/21
Dear Carlos, Thank you for your ratings. Kind regards

8/10 Good

cristina

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location great room clean, nice staff will stay again lovely! location! location! location!! lovely outdoor dining yummy!!
Stayed 2 nights in Jan 2024
Response from Manager reponse on 2024/1/30
Dear Cristina, Thank you for leaving your nice comments about the hotel. We are delighted that you enjoyed the location, we just want the customer to be comfortable. We look forward to receiving you again soon

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Return to Madrid at end of month long Spain trip. Taking plane home from Madrid airport.
Stayed 2 nights in Jan 2024
Response from Manager reponse on 2024/1/30
Dear Barbara, Thank you for sharing your experience at our hotel with other travelers. Please do not hesitate and contact us if you need to make another booking. Yours sincerely

10/10 Excellent

Charlie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Geat location, beautiful building, clean rooms.
Stayed 2 nights in Jan 2024
Response from Manager reponse on 2024/1/30
Dear Charlie, We appreciate your positive review about your stay at our establishment. We hope we can welcome you again at any of our hotels very soon.Yours sincerely

8/10 Good

Martin

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
A nice hotel located in the center of Madrid. Walkable to most attractions. The breakfast was excellent with many varieties and choices. Though, the front staff could've been more friendly or had more of a smile. Still, it is a good hotel for the amenities it provides.
Stayed 2 nights in Jan 2024
Response from Manager reponse on 2024/1/25
Dear Martin,Thank you for sharing your experience at our hotel with other travelers. We will consider your words to improve. We hope to welcome you again very soon at any of our hotels, please do not hesitate and contact us if you need to make your booking. Yours sincerely

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel Near everything Clean staff very nice Highly recommend it!
Stayed 4 nights in Jan 2024
Response from Manager reponse on 2024/1/25
Dear Suzanne, We appreciate your positive review about your stay at our establishment. We hope we can welcome you again at any of our hotels very soon.Yours sincerely

10/10 Excellent

Viktoriya

Liked: Cleanliness, amenities
Stayed 1 night in Jan 2024
Response from Manager reponse on 2024/1/24
Dear Viktoriya, Thank you for your ratings. Kind regards.

2/10 Terrible

Grace

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Manager reponse on 2024/1/24
Dear Grace, Thank you for your ratings. Kind regards

10/10 Excellent

Guillermo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We LOVED, LOVED the Reception staff EACH and everyone at the reception WAS AMAZINGLY helpful, caring, NICE....OH MY GOD!! Such a professional group that hotel has.
Stayed 4 nights in Jan 2024
Response from Manager reponse on 2024/1/24
Dear Guillermo, We appreciate your positive review about your stay at our establishment. We are many the employees who work hard everyday to try and exceed the expectations of all our customers and it makes us very happy and proud when we read comments like yours. We hope we can welcome you again at any of our hotels very soon.Yours sincerely

10/10 Excellent

SCOTT, LOS ANGELES

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything about this property! Excellent location, staff friendly and helpful, excellent facility and right in the middle of Madrid yet sheltered from any noise or distractions. Loved the outdoor seating in the afternoon and nice breakfast!
Response from Manager reponse on 2024/1/24
Dear Scott, Thank you for sharing your experience at our hotel with other travelers. We hope to welcome you again very soon at any of our hotels, please do not hesitate and contact us if you need to make your booking. Yours sincerely,

10/10 Excellent

Linnette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager reponse on 2024/1/24
Dear Linnette,Thank you for your ratings. Kind regards

8/10 Good

Yoonsung

Liked: Cleanliness, amenities
Stayed 1 night in Jan 2024
Response from Manager reponse on 2024/1/24
Dear Yoonsung, Thank you for yout ratings. Kind regards

10/10 Excellent

Luis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo fue muy bueno
Stayed 2 nights in Jan 2024
Response from Manager reponse on 2024/1/18
Estimado Luis, Nos encontramos muy agradecidos por sus palabras. Nos encanta saber que disfrutó de nuestra gastronomía. Esperamos poder recibirle de nuevo si tenemos la ocasión, no dude en volver. Un cordial saludo

10/10 Excellent

Chi Man

Stayed 1 night in Jan 2024
Response from Manager reponse on 2024/1/18
Dear Chi Man, Thank you for your ratings. Kind regards

8/10 Good

Noelia

Traveled with partner
Liked: Cleanliness, staff & service
Stay was good! Very good location
Stayed 1 night in Jan 2024
Response from Manager reponse on 2024/1/12
Dear Noelia, We appreciate your positive review about your stay at our establishment. We hope we can welcome you again at any of our hotels very soon.Yours sincerely

10/10 Excellent

Lisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, nice sized room. Brilliant shower.
Stayed 4 nights in Jan 2024
Response from Manager reponse on 2024/1/10
Dear Lisa, Thank you for sharing your experience at our hotel with other travelers. We hope to welcome you again very soon at any of our hotels, please do not hesitate and contact us if you need to make your booking. Yours sincerely

8/10 Good

Juan Carlos

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good for 4 stars hotel and safe.
The hotel is nice, big and well located. The air condition system in the entire hotel I think is a bit old. The room that was assigned at first had the a/c broken. Then a second room was assigned and the a/c worked properly but had a small noise.
Stayed 1 night in Jan 2024
Response from Manager reponse on 2024/1/10
Dear Juan Carlos, Thank you for your feedback. We will consider your words in order to improve in the future. Kind regards

8/10 Good

Alberto, Miami

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Very covenient location, walking distance from major shopping centers, restaurants, museums.
Stayed 2 nights in Dec 2023
Response from Manager reponse on 2024/1/10
Dear Alberto,Thank you for sharing your experience at our hotel with other travelers. We hope to welcome you again very soon at any of our hotels, please do not hesitate and contact us if you need to make your booking. Yours sincerely

10/10 Excellent

Alberto, Miami

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very convenient location, close to Plaza del Sol, Callao, walking distance to major atracciones. Alberto.
Stayed 2 nights in Dec 2023
Response from Manager reponse on 2024/1/10
Dear Alberto, We appreciate your positive review about your stay at our establishment. We hope we can welcome you again at any of our hotels very soon.Yours sincerely,

10/10 Excellent

Julie, Dallas

Liked: Amenities
Stayed 1 night in Jan 2024
Response from Manager reponse on 2024/1/10
Dear Julie, Thank you for your ratings. Kind regards

10/10 Excellent

Steven

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager reponse on 2024/1/8
Dear Steven, We appreciate your positive review about your stay at our establishment. We hope we can welcome you again at any of our hotels very soon.Yours sincerely

10/10 Excellent

Vidya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Perfect location to walk around Madrid Centro . Room was small but comfortable. Only problem the curtains don’t stay closed and there is light coming in . Also there is a night light that is very bright. We had to put a bag in front of it to block the light . Would be nice if they give 2 free bottles of water when you check in. Otherwise we really enjoyed our stay and recommend this hotel .
Stayed 2 nights in Dec 2023
Response from Manager reponse on 2023/12/30
Dear Vidya,We appreciate your positive review about your stay at our establishment. We hope we can welcome you again at any of our hotels very soon.Yours sincerely

10/10 Excellent

Dne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location ideal, very modern bath, lovely balcony
Church bell at 7 am rang for a short time but the balcony was the best for the 2 nd floor. Very quiet room and comfortable beds
Stayed 1 night in Dec 2023
Response from Manager reponse on 2023/12/20
Dear Dne,Thank you for your feedback. We hope you had a nice stay. Kind regards