Front of property

Reviews of Hotel Atlantico Madrid

4 out of 5
Hotel Atlantico Madrid
Gran Via 38, Madrid, Madrid

Reviews

9.8

Exceptional

Rating 10 - Excellent. 1370 out of 1584 reviews" "
Rating 8 - Good. 160 out of 1584 reviews" "
Rating 6 - Okay. 37 out of 1584 reviews" "
Rating 4 - Poor. 11 out of 1584 reviews" "
Rating 2 - Terrible. 6 out of 1584 reviews" "

10/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

pedro, MIAMI

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very happy with my stay at hotel atlantico and the staff was very friendly and helpful
Stayed 7 nights in Apr 2024
Response from Eva García-Assistant Director on 2024/5/3
Dear pedro, Thank you so much for your kind review. We are very glad that you have had a pleasant stay at Hotel Atlantico and that you were especially pleased with the friendliness and helpfulness of our staff. It is always gratifying to receive a positive feedback.We hope that we will be able to welcome you back to Hotel Atlantico.Kind regards,Eva García-Assistant Director

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, friendly staff and great location.
Stayed 1 night in Apr 2024
Response from Eva García-Assistant Director on 2024/5/3
Dear Robin.Thank you for your review it is appreciated.I am very pleased that you enjoyed your stay with us and you found the location to be easy access to all areas of Madrid. Thank you to highlight the cleanliness in your review.Please rest assured all guest comments are shared with team members on a daily basis. Thank you again and we do look forward to having you stay once again in the near future.Yours sincerely,Eva García-Assistant Director

10/10 Excellent

Danny

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente en todos los aspectos. Inmejorable ubicación.
Stayed 10 nights in Apr 2024
Response from Eva García-Assistant Director on 2024/5/3
Estimado Danny.Gracias por compartir con nosotros y con Expedia su excelente experiencia en el Hotel Atlántico.Estamos encantados de saber que nuestra ubicación fue perfecta para su estancia.Esperamos de nuevo su visita.Un saludo,Eva García-Assistant Director

10/10 Excellent

ana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was located in a great location. The rooms were beautiful and very large. Bathroom was gorgeous. The amenities were also great. We thoroughly enjoyed our stay at this beautiful hotel and highly recommend it.
Stayed 2 nights in Apr 2024
Response from Eva García-Assistant Director on 2024/5/3
Dear ana.Thank you very much for your lovely comment and for your recommendation. I am very pleased that you enjoyed your stay with us and you found the location to be easy access to all areas of Madrid. Thank you also for your nice comments about the room and bathroom and the amenities. We really hope there'll be another chance to have you all here soon.Kind regards,Eva García-Assistant Director

10/10 Excellent

Claudia, Orange

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Eva García-Assistant Director on 2024/5/3
Dear Claudia. We appreciated very much for taking the time to evaluate your stay with us and to send your score. We look forward to the opportunity to welcome you again at the Hotel Atlántico.Faithfully yours,Eva Garcia-Assistant Director

10/10 Excellent

Yaima

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Apr 2024
Response from Eva García-Assistant Director on 2024/5/3
Dear Yaima. We appreciated very much for taking the time to inform your valuable assessment and for your business. It is glad to know you had a good experience with us and you prove this with the highest ratings in the survey. Thanks again and I hope to see you soon. Warmest Regards, Eva García-Assistant Director

10/10 Excellent

Ricardo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One the Best hotel in Madrid location and service
Stayed 3 nights in Apr 2024
Response from Eva García-Assistant Director on 2024/5/3
Dear Ricardo.Thank you for choosing Hotel Atlántico for your visit in Madrid.We are very happy and proud that you liked the hotel, our location and particularly our service. We look forward to your return.Kind regards,Eva García-Assistant Director

10/10 Excellent

pedro, MIAMI

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can tell you this hotel is one of the best locations in Madrid and they take care of the hotel guests with passion
Stayed 3 nights in Apr 2024
Response from Eva García-Assistant Director on 2024/5/3
Dear pedro,We are pleased you enjoyed your recent stay with Hotel Atlántico. With all the choices of places to stay in Madrid we are most honoured you choose us. Your compliments of our location are very much appreciated as well as our personalized service.Thank you for taking the time to write a review and we look forward to your return.Kind regards,Eva García-Assistant Director

8/10 Good

Filippo, Los Angeles

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, thanks!
Stayed 1 night in Apr 2024
Response from Eva García-Assistant Director on 2024/5/3
Dear Filippo,Many thanks for your comments regarding the service during your visit. We appreciated very much again for taking the time to inform your valuable thoughts and we look forward to the opportunity to welcome you again at the Hotel Atlántico.Faithfully yours,Eva García-Assistant Director

10/10 Excellent

Johanna

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely, comfortable hotel with friendly, helpful staff. It's within easy walking distance of all the main sights. We enjoyed the rooftop terrace. We would stay there again.
Stayed 7 nights in Apr 2024
Response from Eva García-Assistant Director on 2024/5/3
Dear Johanna,we'd like to thank you for having chosen our hotel and for spending some of your time in writing your nice comment.We are glad your stay with us was comfortable and that you have been satisfied about our location.We hope there'll be another chance to host you, in the meantime please accept ourWarmest regards.Eva García-Assistant Director

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing room and balcony, well maintained, friendly and helpful staff, fantastic location and breakfast buffet very enjoyable.
Stayed 3 nights in Apr 2024
Response from Eva García-Assistant Director on 2024/5/3
Dear Chris.First of all thank you for this wonderful review. We are very happy that you enjoyed your time here and you found the location convenient during your visit. It is great to hear you enjoyed the room, bacony and breakfast too. I will share your comments with the entire staff. They take great pride in their service efforts. It means so much to our team to hear a review like yours. It is our pleasure to have served you. We look forward to your next visit. Hope to see you soon. Best regards. Eva Garcia-Assistant Director

6/10 Okay

Jose

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient location with stores and restaurants within walking distance. For the reservation being VIP access, the experience was mediocre. The entrance to the hotel is nice, just a very small lobby with limited waiting space. Our room was overall clean, the down sides were the thin walls as we could hear thuds, people coughing, and water running through the plumbing when someone showered or used the bathroom. Our window view was facing other walls so we kept our blinds and curtains closed the entire time. Our first night started off with an unpleasant experience. We’d traveled over 12 hours, were too tired to go out and dine inside a restaurant so had an idea to pick up some fast food and have dinner on their beautiful rooftop terrace. While we were eating, one of the employees came up to us and told us we weren’t allowed to eat outside food on the terrace adding “this is not a Burger King this is a hotel we cannot bring this food here”. The employee’s demeanor ruined our night so went to our bedroom and finished eating there. In my opinion a simple “Sorry we do not allow outside food on our terrace but you can finish in your room” would have been sufficient without the Burger King comment because I understand hotels have policies (I am not arguing about the policy but how the employee handled the situation). Lastly, I was surprised to find that we had to pay for breakfast as all hotels I have stayed at have been complimentary. We paid about 120€ total for breakfast.
Stayed 6 nights in Apr 2024
Response from Eva García-Assistant Director on 2024/5/3
Dear Jose.Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I am glad you found the location convenient during your visit. Your compliments of the room, cleanliness, facilities and welcome are very much appreciated.In addition, thank you very much for letting us know your inconveniences regarding your stay at the Hotel Atlántico and we appreciated the time you have taken to bring this matter to our attention. Please accept our sincere apologies for the discomfort that the inconveniences included in your review may have caused.Finally, with respect to bring away food from the outside to eat in the terrace, it is not allow. The hotel has a cafeteria and terraces where drinks and food are served, so outside food is not allowed. I think it is quite reasonable, at least in Spain this practice is not allowed in restaurants or cafes. I apologize if the waiter who served you did not live up to your expectations and did not explain it to you in a reasonable and courteous manner. I have already informed the waiter about your complaint in order to solve this matter and that such incidents do not occur anymore in the future.Please know that we are taking your feedback to heart and focusing on improving. It is our hope that you will give us another opportunity to serve you.Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.Sincerely,Eva Garcia-Assistant Director

10/10 Excellent

Pierre

Liked: Cleanliness, staff & service, property conditions & facilities
Location and size of the room
Stayed 5 nights in Apr 2024
Response from Eva García-Assistant Director on 2024/4/26
Hello Family.Thanks for taking time to post your review of our hotel.We do appreciate all the great comments about our location and size of the roomI hope we get to see you again in the near future. Thank you again. Best regards. Eva García-Assistant Director

10/10 Excellent

Franklin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place in the center of everything! Would definitely stay again! The only reason I didn’t give all 5 stars is because of a short behind the TV that killed the electricity to the entire room, but the man in the lobby was able to reset it the next morning!
Stayed 5 nights in Apr 2024
Response from Eva García-Assistant Director on 2024/4/26
Dear Franklin.Thank you for your review it is appreciated.I am very pleased that you enjoyed your stay with us and you found the location to be easy access to all areas of Madrid. Thank you very much for letting us know your inconvenience with the TV and the electricity. Please accept our sincere apologies for any discomfort this may have caused. We are pleased to know that it was resolved. We would like to thank you again for bringing this matter to our attention and we do hope you will allow us the opportunity to accomodate you again on some future occasion.Faithfully yours,Eva García-Assistant Director

10/10 Excellent

LUCY

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very courteous and helpful.
Stayed 3 nights in Apr 2024
Response from Eva García-Assistant Director on 2024/4/26
Dear LUCY.Thanks for taking time to post your review of our hotel. Thank you also for your mention about the hotel staff. I have shared your kind words with them.I hope we get to see you again in the near future. Thank you again. Best regards. Eva García-Assistant Director

10/10 Excellent

John Earl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel everything was prefect for 15 nights. The staff was very pleasant and helpful the hotel was clean and elegant location was perfect. This was the best hotel I have ever stayed in and overall I think the best hotel in Madrid.
Stayed 15 nights in Mar 2024
Response from Eva García-Assistant Director on 2024/4/26
Dear John Earl.Thank you so much for your kind review. We are very glad that you have had a pleasant 15 days of stay at Hotel Atlantico and that you were especially pleased with the friendliness and helpfulness of our staff. It is always gratifying to receive a positive feedback.Thank you also for considering us the best hotel you have stayed in l!!We hope that we will be able to welcome you back very soon to Hotel Atlantico.Witn warmest regards,Eva García-Assistant Director

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and very upscale large hotel room. People are very helpful & friendly.
Stayed 1 night in Apr 2024
Response from Eva García-Assistant Director on 2024/4/26
Dear Mr and Mrs Dupont. Thank you so much for your wonderful feedback. I am delighted to note that you enjoyed our location and room.Most of all though I am especially pleased that you enjoyed the service provided by our staff I always feel is the most important and lasting memory of a hotel.We look forward to welcoming you back.Kind regards, Eva García-Assistant Director

10/10 Excellent

ana

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very centrally located, close to all major attractions. Beautiful huge room with an absolutely gorgeous bathroom. Comfortable bed and lots of storage space. Would definitely stay there again.
Stayed 3 nights in Apr 2024
Response from Eva García-Assistant Director on 2024/4/22
Dear ana.we'd like to thank you for having chosen our hotel and for spending some of your time in writing your nice comment.We are glad your stay with us was comfortable and that you have been satisfied about our location, directly in Gran Via street, only to a few minutes from the main sights of the city.We hope there'll be another chance to host you, in the meantime please accept ourWarmest regards.Eva García-Assistant Director

10/10 Excellent

Rafael

Traveled with family
.
Stayed 4 nights in Apr 2024
Response from Eva García-Assistant Director on 2024/4/22
Dear Rafael.Truly appreciate your survey. With your high score we understand that we met all expectations. Thank you again and we do look forward to welcoming you once again in the near future. Yours sincerely, Eva Garcia-Assistant Director

10/10 Excellent

Kathryn, East Longmeadow

Liked: Cleanliness, staff & service, property conditions & facilities
Very spacious and clean room
Stayed 1 night in Apr 2024
Response from Eva García-Assistant Director on 2024/4/22
Dear Kathryn.Thank you for your review, it is appreciated.I am pleased you enjoyed your stay with us and found the room spacious enough and the cleanliness of a high standard.Thank you again and we look forward to welcoming your return.Yours sincerely,Eva García-Assistant Director

10/10 Excellent

Nancy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel Atlantico Madrid is a beautiful hotel. Our room was spacious, very comfortable bed, and large bathroom with 2 sinks. The hotel is centrally located, we could walk to all the places we wanted to see in Madrid, The only reason I gave the property 4 stars instead of 5 is that I would want future travelers to know we were on a very busy street, however the hotel is very sound-proof! It also had a very nice rooftop patio.
Stayed 2 nights in Apr 2024
Response from Eva García-Assistant Director on 2024/4/23
Dear Nancy.I am very pleased that you enjoyed your stay with us and you found the location directly in Gran Via street, only to a few minutes from the main sights of the city with easy access to all areas of Madrid. Being one of the main streets of the city means it being one of the busiest and most popular streets in Madrid. I'm glad that inside the hotel you didn't notice the outside hustle and bustle, since as many guests tell us, "the Atlántico hotel is an oasis in the center of the city".We are also glad your stay with us was comfortable and that you have been satisfied about the room and rooftop patio.Thank you for your honest observations and feedback.We very much hope to have the opportunity to welcome you back soon.Warmest regards,Eva García-Assistant Director

10/10 Excellent

Marie france

Liked: Cleanliness, staff & service, property conditions & facilities
Nice location everything is around, clean room, housekeeping every day, i got there early they check in at 10 instead of 12pm that was nice of them.
Stayed 4 nights in Apr 2024
Response from Eva García-Assistant Director on 2024/4/16
Dear Marie france,Thank you for choosing Hotel Atlántico and for sharing with other travellers your kind opinion about our location and services.It will be a pleasure to host you again in future. With best regards,Eva García-Assistant Director

10/10 Excellent

Peggy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Eva García-Assistant Director on 2024/4/16
Dear Peggy.Let me start by thanking you for completing our Guest Survey regarding your recent stay at our hotel. Your score is very important to us to encourage our staff and ourselves. We look forward to hosting you again.Thank you very much again for your time. Best regards. Eva García. Assistant Director.

10/10 Excellent

Michele, toronto

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were great, room had everything we needed and more, clean, comfy beds. Right on via, close to everything. Nothing I didn't like.
Stayed 2 nights in Apr 2024
Response from Eva García-Assistant Director on 2024/4/16
Dear Michele.Thank you very much for your lovely comment. We are very pleased to read that your stay was comfortable and that you have enjoyed everything about our hotel included the central location which we know how important is to make easier visiting the city.We really hope there'll be another chance to have you all here soon.Kind regards,Eva García-Assistant Director

10/10 Excellent

Maritza

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location. The front desk very nice and helpful. Room super clean. Even got little chocolate in the evening.
Stayed 3 nights in Apr 2024
Response from Eva García-Assistant Director on 2024/4/16
Dear Maritza.Thank you very much for your kind mention of our hotel and your patronage. Our staff strives to create a service experience for our guest that is lasting. We appreciate all of your comments about our location, room and cleanliness, as well as the smaill details as the chocolate in room. Hope to see you again in the near future. Sincerely,Eva Garcia-Assistant Director

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Atlantico was amazing in every way!
Stayed 3 nights in Apr 2024
Response from Eva García-Assistant Director on 2024/4/16
Dear Daniel, Thank you very much for your review. We are glad that you have had an amazing stay at Hotel Atlantico.Hope to see you soon.Kind regards,Eva García-Assistant Director

10/10 Excellent

Micah Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfectly central location, with many Madrid attractions within walking distance. The Hotel was beautiful, grand and clean, with friendly service.
Stayed 2 nights in Apr 2024
Response from Eva García-Assistant Director on 2024/4/16
Dear Micah Anthony.Your compliments of the Hotel Atlántico are greatly appreciated. We work diligently to offer the best service and a nice stay for each guest. It is nice to know when this succeeded. Thank you for choosing to stay with us and for taking time to write a wonderful review. We look forward to your return.Kind regards,Eva García-Assistant Director

10/10 Excellent

Peter

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, our room was too rear so very quiet. Don’t let small reception area put you off - All staff very friendly & helpful. Our room was spacious and well equipped, as was bathroom. Can’t recommend enough
Stayed 4 nights in Apr 2024
Response from Eva García-Assistant Director on 2024/4/16
Dear Peter. Thank you very much for your great feedback, it really means a lot for our team and is much appreciated. We are more than pleased to hear that you enjoyed our location and your quiet room. We look forward to the pleasure of welcoming you back to Hotel Atlántico.Warmest regards, Eva García-Assistant Director

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
I had a four night stay in a Superior room and was very impressed by the size and quality of the accommodation. After looking through some reviews about the street noise, I was worried that it would be a problem, but lowering the electric shutters helps muffle the sound. But honestly, after living in NYC, the traffic sounds were not much of am issue. Some of the pro’s for staying at Hotel Atlantic: easy access to transportation (metro/taxis), close to many of the local attractions, air conditioning works amazingly well, staff very friendly, and last, but not least, bilingual staff are very helpful with helping to navigate the local area. A few con’s that I found about this hotel is the plumbing… because in the shower the water kept filling the tub, no microwave in the room, and the “restaurant “ on the rooftop is more of a bar that sells appetizers. All in all, I would certainly stay here again.
Response from Eva García-Assistant Director on 2024/4/16
Dear Michelle.Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property.Your feedback is very much appreciated and your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. All your suggestion will bear in our mind in the future in order to improve our quality and services for our guests and I can assure you that my staff and I use this information to do everything possible to create an enjoyable experience for each of our guests. Again, thanks for taking the time and have a great day!Sincerely,Eva Garcia-Assistant Director

10/10 Excellent

TOMASZ

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly staff, good location
Stayed 4 nights in Apr 2024
Response from Eva García-Assistant Director on 2024/4/16
Dear TOMASZ.Thank you for your Expedia review, it is appreciated.I am pleased you enjoyed your stay with us and found our cleanliness, location and staff to be of a high standard.Thank you again and we look forward to welcoming your return.Yours sincerely,Eva García-Assistant Director

10/10 Excellent

Mónica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excelente ubicación, la atención fue fenomenal, la habitación muy cómoda y de buen tamaño. Súper recomendable
Stayed 4 nights in Apr 2024
Response from Eva García-Assistant Director on 2024/4/16
Estimada Mónica. Gracias por compartir su experiencia en el Hotel Atlántico y por sus super-recomendaciones. Nos satisface saber que su estancia fue cómoda tanto por el servicio recibido como por nuestra ubicación.Esperamos su regreso.Un saludo,Eva García-Assistant Director

10/10 Excellent

Martha

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very fancy hotel for the price! Loved the room, service staff and cleanliness. The breakfast could be better quality food but everything else including the laundry service was superb.
Stayed 5 nights in Apr 2024
Response from Eva García-Assistant Director on 2024/4/16
Dear Martha.Thank you for your patronage and recognition of our value. I and my staff appreciate your kind words. We endeavour to offer a positive experience for all of our guests. With refrence to the breakfast, all your suggestion will bear in our mind in the future in order to improve our quality and services for our guests. I hope we get to see you again in the near future. Thank you again. Best regards,Eva García-Assistant Director

10/10 Excellent

edel

Stayed 3 nights in Apr 2024
Response from Eva García-Assistant Director on 2024/5/3
Dear edel.Let me start by thanking you for completing our Guest Survey regarding your recent stay at our hotel. Your score is very important to us to encourage our staff and ourselves. We look forward to hosting you again.Thank you very much again for your time. Best regards, Eva García- Assistant Director.

10/10 Excellent

Adam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Eva García-Assistant Director on 2024/4/16
Dear Adam. Thank you for posting your review here and for your business. We are happy that you had a good experience with us and you prove this with the highest rating in the survey. Thanks again and I hope to see you soon. Warmest Regards, Eva García-Assistant Director

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Staff very friendly & helpful. Room & service very good
Stayed 2 nights in Apr 2024
Response from Eva García-Assistant Director on 2024/4/16
Dear Paul,Thank you for taking the time to write a review about your stay at Hotel Atlántico. We are very glad to hear such a nice words about our location, cleanliness room, service and staff. It will be a real pleasure for us to host you in our hotel again. With kind regards,Eva García-Assistant Director

10/10 Excellent

Freddy, Tifton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facility and great staff!
Stayed 6 nights in Apr 2024
Response from Eva García-Assistant Director on 2024/4/10
Dear Freddy.Thank you for choosing Hotel Atlántico and for sharing with other travellers your kind opinion about our facilities and staff services.It will be a pleasure to host you again in future. With best regards,Eva García-Assistant Director

10/10 Excellent

Marta, Calgary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the time I go to Madrid, I stay at this hotel. They make me feel like at home. Everything is perfect.
Stayed 5 nights in Apr 2024
Response from Eva García-Assistant Director on 2024/4/10
Dear Marta.Thank you for choosing Hotel Atlántico each time you visit Madrid. When customer come back is because he was satisfied in his previous stay. To convey a genuine feeling of being in a home from home is exactly what we strive for so I'm delighted that you felt we delivered on this for you.Thank you for your nice review and comments.Sincerely,Eva García-Assistant Director

10/10 Excellent

Carlo Alberto

Stayed 4 nights in Apr 2024
Response from Eva García-Assistant Director on 2024/5/3
Dear Carlo Alberto. Thank you for posting your review here and for your business. We are happy that you had a good experience with us and you prove this with the highest rating in the survey. Thanks again and I hope to see you soon.Warmest Regards, Eva García-Assistant Director

10/10 Excellent

youssef

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in great location with reasonable price
Stayed 5 nights in Apr 2024
Response from Eva García-Assistant Director on 2024/4/8
Dear youssef. Thank you for your review it is appreciated.I am very pleased that you enjoyed your stay with us and you found the location to be easy access to all areas of Madrid. Thank you again and hopefully we shall be able to welcome your return.Yours sincerely,Eva García-Assistant Director

10/10 Excellent

MARIA, guaynabo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived at 7 am from Miami and we were allowed to check in early. That really makes you feel welcomed. Room maintenance was excellent (Norma and Mercedes) kept our room fresh and clean. Will recommend and return. Great location!
Stayed 4 nights in Apr 2024
Response from Eva García-Assistant Director on 2024/4/10
Dear MARIA.Thanks for taking time to post your review of our hotel.W e do appreciate all the great comments. Thank you to highlight our service, cleanliness and maintenance in your review. We really appreciate your mention of Norma and Mercedes. I have shared your kind words with them.I hope we get to see you again in the near future. Thank you again. Best regards. Eva García-Assistant Director

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Eva García-Assistant Director on 2024/4/8
Dear Michael. Truly appreciate your survey. With your high score we understand that we met all expectations. Thank you again and we do look forward to welcoming you once again in the near future. Yours sincerely, Eva Garcia-Assistant Director

10/10 Excellent

Marta, Calgary

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Eva García-Assistant Director on 2024/4/26
Dear Marta. We appreciated very much for taking the time to inform your valuable assessment and for your business. It is glad to know you had a good experience with us and you prove this with the highest ratings in the survey. Thanks again and I hope to see you soon. Warmest Regards, Eva García-Assistant Director

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 3 nights in Mar 2024
Response from Eva García-Assistant Director on 2024/4/5
Dear Juan,Thank you for taking the time to write a review about your stay at Hotel Atlántico. We are very glad to hear you have had a nice stay with us. It will be a real pleasure for us to host you in our hotel again. With kind regards,Eva García-Assistant Director

10/10 Excellent

Amelia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Si volviera escogería el mismo lugar. Sugiero que el desayuno sea más variado y con opciones más típicas de España. Aunque no fue tan molesto en las noches se escuchaban las sirenas de los vehículos haciendo sentir el área en ocasiones un poco ruidosa.
Stayed 5 nights in Mar 2024
Response from Eva García-Assistant Director on 2024/4/5
Estimada Amelia. Gracias por su alta puntuación y por informarnos que si vuelve a Madrid nos elegiría de nuevo para su alojamiento. Le pedimos disculpas si el desayuno no estuvo a la altura de sus expectativas. Aunque nuestras ventanas están insonorizadas, a veces es muy difícil eliminar por completo el ruido exterior ya que como pudo comprobar el hotel está situado en una calle principal, muy transitada, de Madrid. Si tiene un sueño ligero, le sugiero que solicite una habitación interior en su próxima visita. Su opinión es muy importante para nosotros y puede estar seguro que utilizaremos sus comentarios para procurar mejorar este servicio. Hasta pronto. Un saludo, Eva García-Assistant Director

10/10 Excellent

Cesar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff let us check in hours before time just arriving from airport. Welcoming stuff at front desk and restaurant. Very helpful with i formation
Stayed 3 nights in Mar 2024
Response from Eva García-Assistant Director on 2024/4/3
Dear Cesar, Thank you so much for your kind review. We are very glad that you have had a pleasant stay at Hotel Atlantico and that you were especially pleased with the helpfulness of our staff. It is always gratifying to receive a positive feedback. We hope that we will be able to welcome you back to Hotel Atlantico.Best regards,Eva García-Assistant Director

10/10 Excellent

Jane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel right on gran via, very lively shopping area. My room was tidied each day and chocolates left on my pillow. Definitely recommend.
Stayed 5 nights in Mar 2024
Response from Eva García-Assistant Director on 2024/4/5
Dear Jane.Thank you for your nice review, your stay with us and your recommendation. We are glad that we were able to make your visit comfortable and convenient. We hope to see you again soon!!! Warmest Regards, Eva García-Assistant Director

10/10 Excellent

Jessica

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
N/a
Stayed 3 nights in Mar 2024
Response from Eva García-Assistant Director on 2024/4/3
Dear Jessica.Let me start by thanking you for completing our Guest Survey regarding your recent stay at our hotel. Your score is very important to us to encourage our staff and ourselves. We look forward to hosting you again.Thank you very much again for your time. Best regards. Eva García. Assistant Director.

10/10 Excellent

Mariya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The street is a bit noisy. The rooms are very nice, though. There are pretty terraces on the top floor. The staff is great. We went to Barcelona for 3 days and kept one of our suitcases with the hotel, which was very convenient.
Stayed 1 night in Mar 2024
Response from Eva García-Assistant Director on 2024/4/5
Dear Mariya.Thank you for your nice words with reference your stay at our hotel Hotel Atlántico. Your referrals are very important to us to encourage our staff and ourselves. All your suggestion will bear in our mind in the future in order to improve our quality and services for our guests. We look forward to hosting you again. Best regards.Eva Garcia-Assistant Director

10/10 Excellent

Jose

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, Gran Via right outside hotel. Incredible roof top view. Excellent check in, smooth and easy, friendly staff. Close to everything in Madrid.
Stayed 4 nights in Feb 2024
Response from Eva García-Assistant Director on 2024/4/5
Hello Jose.Thanks for taking time to post your review of our hotel. We do appreciate all the great comments about our location and roof top terrace. Thank you also for your mention about the hotel staff. I have shared your kind words with them.I hope we get to see you again in the near future. Thank you again. Best regards. Eva García-Assistant Director

10/10 Excellent

Tasaddooque

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No comment
Stayed 3 nights in Mar 2024
Response from Eva García-Assistant Director on 2024/4/3
Dear Tasaddooque. We appreciated very much for taking the time to inform your valuable assessment and for your business. Although "No comments" in your review, it is glad to know you had a good experience with us and you prove this with the highest ratings in the survey. Thanks again and I hope to see you soon. Warmest Regards, Eva García-Assistant Director