Lobby sitting area

Reviews of Gran Hotel Inglés

5 out of 5
Gran Hotel Inglés
Calle Echegaray, 8, Madrid, Madrid

Reviews

9.8

Exceptional

Rating 10 - Excellent. 322 out of 352 reviews" "
Rating 8 - Good. 26 out of 352 reviews" "
Rating 6 - Okay. 1 out of 352 reviews" "
Rating 4 - Poor. 1 out of 352 reviews" "
Rating 2 - Terrible. 2 out of 352 reviews" "

10/10

Cleanliness

10/10

Staff & service

9.6/10

Amenities

10/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful and kind, especially Prince.
Stayed 2 nights in Apr 2024

10/10 Excellent

Ana Laura

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place in a great neighborhood. The staff is super nice
Stayed 10 nights in Jan 2024
Response from Ana Laura on 2024/2/14
Dear Ana Laura,Thank you very much for your kind words! We're thrilled to hear that you enjoyed your time at our establishment and found our neighborhood to be great. It's wonderful to know that our staff made a positive impression on you with their friendliness and helpfulness. We strive to create a welcoming and enjoyable experience for all our guests, and we're delighted that you had such a positive experience with us. If there's anything else we can do to enhance your experience further, please don't hesitate to let us know. We look forward to welcoming you back again in the future!GHI Team

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fab hotel in great location
It is a great boutique hotel with a small staff who you feel you get to know over the stay.
Stayed 3 nights in Jan 2024
Response from Mr. Simon on 2024/1/23
Dear Mr Simon, Warm greetings from the Gran Hotel Ingles!We would like to thank you so much for sharing your thoughts about your stay with us. We are thrilled to hear that you consider our hotel a great boutique experience, and we appreciate your kind words about our small yet dedicated staff.Creating a sense of familiarity and connection with our guests is something we strive for, and we're pleased to know that you felt that way during your stay. If there are any specific aspects or features that stood out to you, we would love to hear more about your experience.We hope to have the pleasure of welcoming you back to our boutique hotel for another memorable stay in the future.All the best, GHI Team

10/10 Excellent

Neil

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful.
Stayed 2 nights in Jan 2024
Response from Mrs. Neil on 2024/1/23
Dear, Mrs. Neil, Wrms greetings from the Gran Hotel Ingles!We would like to thank you for your kind feedback. We are delighted to hear that you found our staff to be very friendly and helpful during your stay. Providing excellent service is our priority, and we appreciate your recognition of our team's efforts.We look forward to the opportunity to welcome you back in the future.All the best, GHI Team

10/10 Excellent

SUGHEIL

Stayed 2 nights in Jan 2024

10/10 Excellent

Sekiya

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible staff
The staff went above and beyond to make our stay comfortable. The rooms were gorgeous. A super great shower, which is often hard to find in a hotel! Being there on Christmas, they had festive decorations, a candy bar, and lots of treats left for us. Breakfast was lovely, the gym was small but nice and the beds were so cozy. The location was extremely convenient. We didn’t want to leave!
Stayed 3 nights in Dec 2023
Response from Mrs. Sekiya on 2024/1/23
Dear Mrs. Sekiya, Warm greetings from the Gran Hotel Ingles!We would like to thank you so much for taking the time to share your fantastic experience with us. We are thrilled to hear that our staff exceeded your expectations, going above and beyond to ensure your stay was comfortable and memorable.It's wonderful to know that you found our rooms gorgeous, and we're especially delighted that our super great shower left a positive impression. We understand the importance of those small details that make a stay truly enjoyable.Celebrating Christmas with us must have added a special touch to your experience, and we are pleased to hear that you enjoyed the festive decorations, candy bar, and treats left for you. We believe in creating a warm and welcoming atmosphere, and it warms our hearts to know it resonated with you.We are glad that you found breakfast lovely, appreciated the cozy beds, and made good use of our small yet nice gym. Our central location strives to offer convenience, and we're pleased it met your expectations.Your reluctance to leave is the highest compliment we could receive, and we genuinely hope to have the pleasure of welcoming you back for another unforgettable stay. Safe travels until we meet again!Warm regards,GHI Team

10/10 Excellent

Mina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Gil

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The perfect hotel in Madrid
No word can describe this hotel but AMAZING! Every thing during our week stay was just perfect. It started with a great welcoming in the reception, they upgraded our room to a premium room which was so nice and spacious. The bed was huge (king size) and very comfortable with a pillow menu !!! Breakfast was lovely and very tasty (including the variety from the menu). The hotel is perfectly located in the middle of Madrid, a walking distance to all main attractions, but in a quiet street. But above all there was the staff - each one of them was so kind, welcoming and helpful, especially Joaquin, the concierge, which was so patient and recommended places, restaurants, bars and everything else we asked and his recommendations were wonderful. We will definitely return to Madrid and for sure choose again Gran Hotel Inglés.
Stayed 6 nights in Dec 2023
Response from Mr. Gil on 2024/1/23
Dear Mr. Gil, Warm greetings from the Gran Hotel Ingles!We are truly delighted to read your wonderful review and to have had the pleasure of hosting you during your week-long stay at our 5-star establishment. Your kind words fill us with immense pride and gratitude.It's heartening to know that your experience began with a warm welcome at the reception and that you appreciated the upgrade to our premium room. We are thrilled that the spaciousness and comfort of the king-size bed, along with our pillow menu, contributed to a memorable stay. Knowing that you enjoyed the lovely and tasty breakfast, including the variety from the menu, brings us great joy.Our central location in the heart of Madrid, within walking distance to all main attractions yet situated on a quiet street, aims to provide the perfect balance for our guests, and we are pleased to hear it added to your overall satisfaction.Thank you for highlighting the exceptional service provided by our staff, especially Joaquin, the concierge. We are fortunate to have such dedicated individuals on our team. It warms our hearts to know that his recommendations enhanced your experience.We are grateful for your trust in choosing Gran Hotel Inglés, and we look forward to the pleasure of welcoming you back to Madrid. Best regards,GHI Team

10/10 Excellent

Jason

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay in Centro Madrid.
Amazing hotel, amazing staff, and an amazing location. Could not have gone better.
Stayed 2 nights in Dec 2023
Response from Mr. Jason on 2024/1/23
Dear Mr. Jason, Warm greetings from the Gran Hotel Ingles!We are delighted to hear that your experience was nothing short of amazing. Your appreciation for our hotel, staff, and location means a lot to us.Providing exceptional service in a luxurious environment is our top priority, and we are thrilled that we could exceed your expectations. All the best,GHI Team

10/10 Excellent

Carrie Cassandra

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I visited this property five years ago and loved it so much that I wanted to return. It did not disappoint! The layout of the hotel is very warm and welcoming with beautiful tables and couches around. An excellent bar sits at the back. The Front Desk staff were very attentive and responsive to my needs, my room was large with every imaginable amenity and a beautiful claw tub. The hotel is close to all the major sites and museums (walking distance). It is difficult now to leave such a wonderful place - I recommend breakfast each day in the hotel (magnificent) and the bar serves the most cold and tasty cosmo I ever had! No detail was left unattended. I can’t wait to return. Gracias!
Stayed 3 nights in Nov 2023

10/10 Excellent

Rahel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and modern property in an excellent location in the heart of Madrid. Exceptional hospitality.
Stayed 3 nights in Nov 2023
Response from Rahel on 2023/11/24
Dear Rahel,We sincerely appreciate your gracious feedback. It is truly rewarding to learn that you found our property to be both clean and modern, and that our central location in the heart of Madrid met your expectations. Our commitment to providing exceptional hospitality is at the core of our service, and we are delighted that it contributed positively to your overall experience.Your kind words serve as motivation for our team to continuously uphold the standards of excellence that we strive for. We are honored to have had the opportunity to host you, and we look forward to the prospect of welcoming you back in the future. Should you have any further insights or recommendations to share, please feel free to do so, as we value the feedback of our esteemed guests.Wishing you safe and pleasant travels, and once again, thank you for choosing our establishment for your stay in Madrid.GHI Team

10/10 Excellent

Daniel, Mercer Island

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very attentive staff in a beautifully restored boutique hotel in a fun part of Madrid. Walkable to most attractions like the Prado and royal palace and also the train station for quick trips to Toledo or a hop to Barcelona. Located on a quiet-ish side street. I stayed here with my wife and 2 young kids in a suite comprised of 2 adoining rooms. Accomodations were comfortable and the bathrooms were clean and renovated well. A few small negatives like a broken minibar didn't take away from the overall experience. Highly recommended for a city break, especially for Americans who are new to Madrid.
Stayed 5 nights in Nov 2023

10/10 Excellent

Juan, North Miami Beach

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantástico hotel! Muchas gracias por el early check in, hizo toda la diferencia en nuestra estancia. El staff es increíble!
Stayed 1 night in Nov 2023
Response from GHI Team on 2023/11/13
Estimado Sr. Saavedra,Muchas gracias por regalarnos esta positiva reseña tras su estancia en Gran Hotel Inglés.Estamos encantados de saber que pudieron disfrutar de una gran experiencia y que conseguimos tenerlo todo listo a su llegada para permitirles el mejor descanso.Esperamos poder darles la bienvenida muy pronto.Un cordial saludo,El Equipo de GHI.

10/10 Excellent

Nicole

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is impeccable! So kind, efficient and helpful. The service was top notch and really made our stay enjoyable! They seem to like their work and have a positive demeanor. The room amenities were excellent! The food in the restaurant and lounge was also very good. Great location. All in all a wonderful experience.
Stayed 3 nights in Oct 2023
Response from Gran Hotel Inglés on 2023/10/31
Dear Mrs Nicole,Thank you so much for sharing your experience with us. We are delighted to hear your kind words and appreciate your feedback. Our dedicated team takes great pride in delivering impeccable service, and we are thrilled to learn that you found them kind, efficient, and helpful. It is their passion for their work and commitment to ensuring a positive guest experience that truly sets them apart.We are pleased that you enjoyed our room amenities and the culinary delights in our restaurant and lounge. Our talented chefs and culinary team are passionate about creating memorable dining experiences, and your praise is a testament to their hard work.Our hotel's exceptional location is indeed one of our strengths, and we are pleased to know that it added to the overall enjoyment of your stay.Thank you for choosing our luxury boutique hotel, and we look forward to welcoming you back for another wonderful experience in the near future.Warmest regards,The Ghi Team

10/10 Excellent

Siobhan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was beautiful, clean and central, but every member of staff were just outstanding. Huge thank you to everyone.
Stayed 3 nights in Oct 2023
Response from GHI Team on 2023/10/25
Dear Mr. Siobhan,Thank you for taking the time to share your experience with us. We are delighted to read your kind words.We are thrilled to hear that you found our hotel beautiful, clean, and centrally located. Providing a comfortable and enjoyable environment for our guests is our top priority.It's especially heartwarming to know that our staff exceeded your expectations. At Gran Hotel Inglés, we take immense pride in our team's dedication to providing outstanding service. Your kind words will be shared with all members of our staff who contributed to making your stay memorable.We appreciate your feedback and the opportunity to serve you. We look forward to welcoming you back for another exceptional stay in the heart of Madrid.Warm regards,GHI Team

10/10 Excellent

Roger

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from The Ghi Team on 2023/10/17
Dear Mr Roger,Greetings from the Gran Hotel Inglés!Thank you for your consideration and appreciation about our lovely property.Kind Regards,The GHI Team

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Room was great as was staff. Location was mixed.
Stayed 4 nights in Oct 2023
Response from Gran Hotel Inglés on 2023/10/22
Dear Mr Douglas,Thank you for your kind words regarding our lovely hotel, great rooms, and our wonderful staff. We appreciate your positive feedback.We understand that you had a mixed experience with our location. If you have any specific feedback or suggestions regarding the location that could help us improve, we'd be grateful to hear them.We hope to have the opportunity to welcome you back in the future, and we will continue to strive for excellence in all aspects of your stay.Best regards,The GHI Team

10/10 Excellent

Jason

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel proves the adage that a caring staff can make the difference between a good stay and a flawless one. From our early morning check in with Javier, who proved to be a great ambassador for the hotel and anticipated our every need, to the smiling and charming Prince who was aptly named. Our concierge team went above and beyond to the point of running up a hill to procure us a taxi and recommend the best tapas bars in the city. The attention to detail in this hotel is second to none. The exuberance of our bartender Emmanuela ensured that we returned for our nightly cocktail. In summary this hotel is first class.
Stayed 3 nights in Sep 2023
Response from Gran Hotel Inglés on 2023/10/11
Dear Mr Jason,We are truly humbled by your heartfelt and gracious review. It brings us immense joy to know that your stay with us was indeed flawless, and we take immense pride in the remarkable service our team provided.Javier and Prince exemplify our commitment to providing a personalized and anticipatory experience for our guests. Your kind words affirm that their dedication does not go unnoticed.Our concierge team's enthusiasm in going the extra mile to ensure your comfort and enjoyment is a testament to their passion for service excellence. It is delightful to hear that their recommendations enhanced your stay.Emmanuela, our talented bartender, is indeed a shining star in our team, and your mention of her exuberance fills us with pride.Your review reaffirms our commitment to delivering first-class hospitality, and we are profoundly grateful for your patronage. We hope to have the pleasure of welcoming you back for another exceptional stay.Warm regards,The GHI Team

10/10 Excellent

Wesley, Toronto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel. Amazing service. Highly recommend.
Stayed 4 nights in Sep 2023
Response from GHI on 2023/10/2
Dear Mr. Wesley, Greetings from the Front Desk of the Gran Hotel Inglés! It was a real pleasure to welcome you in Madrid during these days. Thank you for sharing your honest coments about our beautiful 5* property. We feel truly honored for your beautiful words. We hope to have the opportunity to welcome you back in the near future. Kind Regards, Annia Castellá The Ghi Team

10/10 Excellent

Niall

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
best hotel experience of my life
Stayed 2 nights in Sep 2023
Response from The Ghi Team on 2023/9/30
Dear Mr Niall,On behalf of the entire team at Gran Hotel Inglés, I would like to extend our heartfelt gratitude for sharing your remarkable experience with us. It is truly an honor to receive your feedback, and we are deeply delighted that your recent stay exceeded your expectations.We take immense pride in creating unforgettable moments for our cherished guests, and your description of your stay as "the best hotel experience of my life" fills us with immense pride and joy.Rest assured that your kind words serve as a tremendous source of motivation for our dedicated team to consistently deliver the epitome of luxury and excellence. Our commitment to providing personalized and impeccable service remains unwavering.Your continued support means the world to us, and we eagerly anticipate the privilege of hosting you once more at Gran Hotel Inglés. Please consider our hotel your home away from home, where every visit is marked by sophistication, warmth, and exceptional experiences.Thank you for choosing Gran Hotel Inglés, and until we have the pleasure of welcoming you back, we extend our warmest regards and best wishes.Sincerely,The Gran Hotel Inglés Team

10/10 Excellent

Genady

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like it very much. Want to come back.
Stayed 3 nights in Sep 2023
Response from THE GHI TEAM on 2023/9/26
Dear Genady,First of all, we would like to thank you for sharing this kind review with us. We are very happy to know that you had a pleasant and comfortable stay with us.It will be our pleasure to welcome you back again soon. Kind regards,The GHI Team.

10/10 Excellent

Omayra, Guaynabo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this hotel. The room was so nice (although on the small side - bed was comfortable, they even have a pillow menu, bathroom toiletries and products were great, mini bar well-stocked (charges apply), restaurant was good, room service was ok. Location was excellent in a low transit street at the Barrio de las Letras very near Plaza Santa Ana, Museo Thyssen and Prado and many other attractions. However, what we loved the most was the hotel’s staff…everyone was lovely, always with a smile and always ready to help. The hotel was great but the staff (and I mean everyone) was just superb. I really really recommend it and if/when I return to Madrid I will certainly stay at Gran Hotel Inglés.
Stayed 4 nights in Sep 2023
Response from THE GHI TEAM on 2023/9/18
Dear Omayra, We would like to thank you for giving us this wonderful review after your experience at Gran Hotel Ingles.It is a real pleasure to receive such a positive review. We couldn't be happier to know that you enjoyed a fabulous stay thanks to our facilities, amenities and products. We also appreciate that you have highlighted our privileged location close to the best museums and the most interesting points of the city.However, what we appreciate the most is that you have pointed out the good attention and friendliness of the staff. We assure you that we will pass on your words to the whole team!We look forward to welcoming you again. Kind regards,The GHI Team.

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel
Exceptional stay in the heart of the action
Stayed 2 nights in Sep 2023
Response from Gran Hotel Inglés on 2023/9/16
Dear Mike,First of all, we would like to thank you for sharing this kind review with us.We are very happy to know that you had a pleasant and comfortable stay with us. It will be our pleasure to welcome you back again soon. Kind regards,The GHI Team.

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Loved everything about it!
Stayed 3 nights in Sep 2023
Response from Gran Hotel Inglés on 2023/9/9
Dear Jennifer, Greetings from Gran Hotel Ingles!We would love to thank you for giving us this nice review. We are very happy to know that you had a great experience.It will be a pleasure to welcome you back again soon.Kind regards,The GHI Team.

8/10 Good

Hassan

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good, but the breakfast selections were not to the standard of the hotel.
Stayed 2 nights in Aug 2023
Response from THE GHI TEAM on 2023/8/25
Dear Mr Hassan,Greetings from the Gran Hotel Inglés!It has been a real pleasure having you as one o our precious guest during your last stay in Madrid.We highly appreciate your remarks, and rest assured that we will pass you feedback to our F&B department to identify the scope of improvements within the breakfast selections. We hope to have the opportunity to welcome you back in the near future.We remain at your entire disposal.Kind Regards,The Ghi Team

10/10 Excellent

Eugenia

Liked: Cleanliness, staff & service, property conditions & facilities
Best customer service and very beautiful hotel.
Stayed 2 nights in Aug 2023
Response from Gran Hotel Inglés on 2023/8/23
Dear Eugenia,,We appreciate very much that you have rated us so positively after your stay at GHI.We couldn't be happier to know that you had a wonderful experience.We look forward to welcoming you back soon. All the best,The GHI Team.

10/10 Excellent

Gerardo

Stayed 5 nights in Aug 2023
Response from Gran Hotel Inglés on 2023/9/9
Estimado Gerardo,Saludos desde Gran Hotel Ingles!Nos gustaría agradecerle que haya compartido esta positiva reseña. Estamos encantados de descubrir que pudieron disfrutar de una gran experiencia en nuestra bonita propiedad.Será todo un placer darles la bienvenida de nuevo pronto.Un cordial saludo,El Equipo de GHI.

10/10 Excellent

Sam, Naples

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property.
Stayed 1 night in Jul 2023
Response from Gran Hotel Inglés on 2023/7/26
Dear Sam,We greatly appreciate you giving us this positive review after your experience at Gran Hotel Ingles.The whole team hopes we have lived up to your expectations to make your stay unique. We hope to see you again very soon.Best regards,The GHI Team.

10/10 Excellent

Natalia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Gran Hotel Inglés on 2023/7/26
Dear Natalia,We appreciate very much that you have rated us so positively after your stay at GHI.We couldn't be happier to know that you had a wonderful experience.We look forward to welcoming you back soon. All the best,The GHI Team.

10/10 Excellent

Yosy

Stayed 1 night in Jul 2023
Response from Gran Hotel Inglés on 2023/8/11
Dear Yosy,Greetings from Gran Hotel Ingles!We would like to thank you for this positive review after your experience with us. We hope you enjoyed a wonderful stay at Gran Hotel Ingles.We look foward to welcoming you again soon.Kind regards,The GHI Team.

10/10 Excellent

Natalia

Stayed 2 nights in Jul 2023
Response from Gran Hotel Inglés on 2023/7/22
Estimada Natalia,¡Saludos desde Gran Hotel Inglés!Es un auténtico placer para nosotros recibir una valoración tan positiva sobre su estancia en nuestra propiedad. Para nosotros, lo más importante es ver que todos nuestros huéspedes se marchan con un bonito recuerdo de su paso por GHI. Esperamos volver a darle la bienvenida muy pronto. Un cordial saludo,El Equipo de GHI.

10/10 Excellent

Christos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic!!!
Stayed 3 nights in Jul 2023
Response from Gran Hotel Inglés on 2023/7/22
Dear Christos,Warm greetings from Gran Hotel Inglés!It is a real pleasure for us to receive such a positive review about your stay at our property. For us, the most important thing is to see that all our guests leave with a nice memory of their stay at GHI. We look forward to welcoming you back very soon. All the best,The GHI Team.

10/10 Excellent

Jonathan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thx !
Stayed 3 nights in Jul 2023
Response from Gran Hotel Inglés on 2023/7/12
Dear Jonathan, Greetings from Gran Hotel Ingles!Thank you very much for sharing with us this positive review after your stay in our wonderful property.It will be a pleasure to welcome you back soon.All the best,The GHI Team.

8/10 Good

George

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
convenient location, very friendly staff, clean room
Stayed 1 night in Jun 2023
Response from Gran Hotel Inglés on 2023/7/7
Dear George,Thank you very much for sharing with us this positive review after your stay at Gran Hotel Ingles.We are very happy to know that you enjoyed a nice stay thanks to our privileged location and, above all, to the attention of the whole team.It will be a pleasure to welcome you again very soon.Best regards,GHI Team.

8/10 Good

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very good. Very centrally located, extremely professional staff that tended to every need and addressed us by name, cool bar and lounge area, nice rooms. The only issue was the noise. We had a suite with one bedroom facing the street and the other the rear. The street is quite lively with lots of eateries and cocktail lounges, and there are quite a few people late into the night. We were one the first floor so it was probably the noisiest it could be. Not terrible, but it did keep us up. But if you have the right room, the hotel is highly recommended.
Stayed 3 nights in Jun 2023
Response from THE GHI TEAM on 2023/6/13
Dear Mr John,Greetings from the Gran Hotel Inglés!We highly appreciate your honesty and kind words about our lovely property and team. As we are always striving to achieve the highest level of service, it is satisfying to know that you really felt that way. Lastly, we felt sorry that noise coming from the street was disturbing your rest, and we will noted this in your profile to allocate you in a room closer to your preferences for your next visit.We hope to see you again in the near future.Kind Regards,Javier MarinFront Office Department

10/10 Excellent

Julie

Stayed 5 nights in May 2023
Response from The Ghi Team on 2023/7/1
Dear Mrs Julie,Greetings from the Gran Hotel Inglés!We kindly appreciate your time as it was a real pleasure having you in our beautiful property.Kind Regards,

10/10 Excellent

Richard

Stayed 1 night in May 2023
Response from GHI TEAM on 2023/5/25
Dear Richard,We would like to convey our sincere thanks for sharing with us this positive review after your stay at Gran Hotel Ingles.We hope you had a wonderful experience in the heart of Madrid. We look forward to welcoming you back soon.All the best,The GHI Team.

10/10 Excellent

Edward

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Front desk staff - reception, concierge and door - were wonderful. As were bar and restaurant personnel. Favorite hotel in Spain.
Stayed 2 nights in May 2023
Response from GHI TEAM on 2023/5/25
Dear Mr. Flood, Warm greetings from Gran Hotel Ingles!We would like to thank you for taking a few minutes of your time to give us these kind words after your experience in the oldest luxury hotel in Madrid. We hope you enjoyed your stay with us. Above all, we would like to thank you for your wonderful words about the good work and attention of the whole team. We all work hard to give you the best moments and we are glad to see that we are achieving it.It will be a real pleasure to welcome you soon in our beautiful property.Best regards,The GHI Team.

10/10 Excellent

YUPENG

Stayed 2 nights in May 2023
Response from Gran Hotel Inglés on 2023/5/17
Dear Mr. Fu,Thank you very much for sharing with us this positive review after your stay at Gran Hotel Ingles.We are delighted to discover that your stay was satisfactory and that the whole team did their part to ensure you had a great experience.We look forward to welcoming you back to our wonderful property. Best regards,The GHI Team.

10/10 Excellent

Garth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay!
Highly recommend staying at the Gran Hotel Ingles. The hotel is very well located for seeing all of Madrid. The staff went over and behind to make our stay wonderful. Thank you so much to Marta, who helped us plan a day trip to Toledo to her home town, she provided us with a map and recommendations for the day. The housekeepers kept the room always fully stocked and clean. If you are planning a trip to Madrid, I highly recommend you stay at this hotel, you will not be disappointed.
Stayed 5 nights in May 2023
Response from Gran Hotel Inglés on 2023/5/14
Dear Mr. Hare,Firstly, we would like to thank you for sharing with us this wonderful words after your experiencie at the oldest luxury hotel of Madrid.We are delighted to discover that you had a pleasant stay and that our privileged location helped you to discover all the interesting places that Madrid has to offer. We are also very grateful to you for pointing out the work and attention of the entire team at Gran Hotel Ingles. For us the most important thing is to make our guests feel at home, and we are proud to know that we are achieving this. We are also glad to know that you had the opportunity to visit Toledo and that you enjoyed a nice day there. We look forward to welcoming you back to our wonderful property! Best regards,The GHI Team.

10/10 Excellent

Edith Yvonne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely really helpful staff. Very comfortable room, well equipped. Great location
Stayed 1 night in Apr 2023
Response from THE GHI TEAM on 2023/5/2
Dear Mrs. Jones,We would like to thank you for sharing with us this wonderful review after your experience at Gran Hotel Ingles. We are very happy to discover that you had a comfortable and pleasant stay thanks to our facilities but, above all, to the attention of the whole team. We assure you that we will pass on this positive message to everyone! We look forward to welcoming you back soon! Best regards,The GHI Team.

10/10 Excellent

Diego

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible magical place
Stayed 1 night in Apr 2023
Response from GHI TEAM on 2023/4/27
Dear Mr. Rafael,Thank you very much for sharing your impressions after your stay at Gran Hotel Ingles.It is a real pleasure for us to know that you had a very special stay in our wonderful property. We will be very happy to welcome you back soon! Kind regards,The GHI Team

10/10 Excellent

edward, BRENHAM

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
The hotel is a hidden, beautiful oasis in the heart of Madrid! The staff were absolutely amazing! We felt like family and made lifelong friends with Tarik and Emma! We stay in hotels more than 100 nights a year and it’s been a long time since we were truly sad to leave our new family!!
Response from THE GHI TEAM on 2023/4/21
Dear Mr Fulkerson,Greetings from the Gran Hotel Inglés!On behalf of the entire team, we would like to express our satisfaction knowing your beautiful feedback and that you had such a pleasant stay in our property. We will pass your nice mentions to our colleagues Tarik and Emma, and as you are already part of the family, we are just waiting for your return.Kind Regards,The Ghi Team

10/10 Excellent

Jeff

Stayed 1 night in Apr 2023
Response from THE GHI TEAM on 2023/4/21
Dear Mr Franzen,We would love to exrpress our gratitude for your nice feedback. We are hoping to welcome you back in the near future.Kind Regards,The Ghi Team

10/10 Excellent

Truc, San Diego

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Long story short, this place is close to perfect.
Stayed 4 nights in Apr 2023
Response from Gran Hotel Inglés on 2023/4/19
Dear Mr. Vuong,We would like to thank you very much for sharing with us this wonderful review after your stay with us.It is a pleasure for the entire team of Gran Hotel Ingles to know your impressions and to see that your stay was perfect.We look forward to welcoming you back very soon!Best regards,The GHI Team

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Apr 2023
Response from Gran Hotel Inglés on 2023/4/11
Dear Mr. Desena,Warm greetings from Gran Hotel Ingles!We would like to thank you for sharing with us this kind review about your stay in our wonderful property. It will be a pleasure for us to welcome you again very soon!All the best,The GHI Team.

10/10 Excellent

Maria, New York

Stayed 2 nights in Apr 2023
Response from THE GHI TEAM on 2023/5/2
Dear Mrs. Vecchiotti,Greetings from Madrid!We would like to thank you for giving us this positive review after your experience at Gran Hotel Ingles! We hope you had a pleasant stay with us. We look forward to welcoming you back soon! All the best,The GHI Team

10/10 Excellent

June

Stayed 4 nights in Mar 2023
Response from THE GHI TEAM on 2023/4/14
Dear Mrs. Chen, Warm greetings from Madrid!We would like to thank you very much for sharing this positive review with us. It will be a pleasure to welcome you again in our wonderful property!Best regards,The GHI Team

10/10 Excellent

Ian, West Malling

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent boutique hotel right in the centre of the action. Staff excellent and room very pleasant
Stayed 1 night in Mar 2023
Response from Gran Hotel Inglés on 2023/3/29
Dear Mr. Mcgregor,We would like to thank you for sharing with us this wonderful review of your stay at Gran Hotel Ingles. We are delighted to find that you had a pleasant stay, and that our location allowed you to discover the city in comfort. We will pass on your kind words to the whole team! We look forward to welcoming you back to our wonderful property.All the best, THE GHI TEAM

10/10 Excellent

Janette

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
we will be back
Stayed 6 nights in Mar 2023
Response from Gran Hotel Inglés on 2023/3/21
Dear Mrs. Peña,Greetings from Gran Hotel Ingles!We are very pleased to receive such a positive review after your stay with us. It would be our pleasure to welcome you back to our wonderful property!All the best,THE GHI TEAM