Dear Yeonah, Thank you your review on behalf of the whole Axel Hotel Madrid team. Your opinion is very important to us, as it always helps us to improve the experience of all our guests and give them a service based on excellence, always offering an experience of 10 in every way. We are sorry to hear that the breakfast was not up to your expectations. Also, if the reception was not as responsive as it should have been, we have made a note to the different departments to try to improve our quality and service. Of course, we will be more than happy to see you again in Madrid and that you can continue to enjoy this wonderful city. It has been a real pleasure to have you and we hope to welcome you again very soon on your next visit to Madrid. Kind regards, Jaime Garcia-Morato R General Manager Axel Hotel Madrid

Dear Sylvia,Thank you your review on behalf of the whole Axel Hotel Madrid team. Your opinion is very important to us, as it always helps us to improve the experience of all our guests and give them a service based on excellence, always offering an experience of 10 in every way. Of course, we will be more than happy to see you again in Madrid and that you can continue to enjoy this wonderful city. It has been a real pleasure to have you and we hope to welcome you again very soon on your next visit to Madrid. Kind regards, Jaime Garcia-Morato R General Manager Axel Hotel Madrid

Dear Gary,Thank you very much for your wonderful review on behalf of the whole Axel Hotel Madrid team. Your opinion is very important to us, as it always helps us to improve the experience of all our guests and give them a service based on excellence, always offering an experience of 10 in every way. We are very happy to read that you have been well and comfortable, as our only goal is that you have an experience never seen in Madrid, the whole team is here for you and we work for you to have a stay of 10! Of course, we will be more than happy to see you again in Madrid and that you can continue to enjoy this wonderful city. It has been a real pleasure to have you and we hope to welcome you again very soon on your next visit to Madrid. Kind regards, Jaime Garcia-Morato R General Manager Axel Hotel Madrid.

Dear Christopher, Thank you very much for your wonderful review on behalf of the whole Axel Hotel Madrid team. Your opinion is very important to us, as it always helps us to improve the experience of all our guests and give them a service based on excellence, always offering an experience of 10 in every way. We are very happy to read that you have been well and comfortable, as our only goal is that you have an experience never seen in Madrid, the whole team is here for you and we work for you to have a stay of 10! Of course, we will be more than happy to see you again in Madrid and that you can continue to enjoy this wonderful city. It has been a real pleasure to have you and we hope to welcome you again very soon on your next visit to Madrid. Kind regards, Jaime Garcia-Morato R General Manager Axel Hotel Madrid

Dear Zheng, Thank you very much for your wonderful review on behalf of the whole Axel Hotel Madrid team. Your opinion is very important to us, as it always helps us to improve the experience of all our guests and give them a service based on excellence, always offering an experience of 10 in every way. We are very happy to read that you have been well and comfortable, as our only goal is that you have an experience never seen in Madrid, the whole team is here for you and we work for you to have a stay of 10! Of course, we will be more than happy to see you again in Madrid and that you can continue to enjoy this wonderful city. It has been a real pleasure to have you and we hope to welcome you again very soon on your next visit to Madrid. Kind regards, Jaime Garcia-Morato R General Manager Axel Hotel Madrid

Dear Luca, Thank you very much for your assessment on behalf of the entire Axel Hotel Madrid team. We want to apologize to you, since, during your stay with us, we have not met part of your expectations. As you know, we have a 24 hour reception for any incident or request you may have, with this, we would have been able to find solutions to make your stay more pleasant. The entire Axel Hotel Madrid team if you need it on a daily basis for those clients who are more comfortable. We hope to see you again at Axel Hotel Madrid and that your Axel experience is satisfactory in every way. Kind regards, Jaime García-Morato R. General Manager. Hotel Axel Madrid.

Dear Manuel,Thank you very much for your wonderful review on behalf of the whole Axel Hotel Madrid team. Your opinion is very important to us, as it always helps us to improve the experience of all our guests and give them a service based on excellence, always offering an experience of 10 in every way. We are very happy to read that you have been well and comfortable, as our only goal is that you have an experience never seen in Madrid, the whole team is here for you and we work for you to have a stay of 10! Of course, we will be more than happy to see you again in Madrid and that you can continue to enjoy this wonderful city. It has been a real pleasure to have you and we hope to welcome you again very soon on your next visit to Madrid. Kind regards, Jaime Garcia-Morato R General Manager Axel Hotel Madrid

Dear Steven, Thank you very much for your wonderful review on behalf of the whole Axel Hotel Madrid team. Your opinion is very important to us, as it always helps us to improve the experience of all our guests and give them a service based on excellence, always offering an experience of 10 in every way. We are very happy to read that you have been well and comfortable, as our only goal is that you have an experience never seen in Madrid, the whole team is here for you and we work for you to have a stay of 10! Of course, we will be more than happy to see you again in Madrid and that you can continue to enjoy this wonderful city. It has been a real pleasure to have you and we hope to welcome you again very soon on your next visit to Madrid. Kind regards, Jaime Garcia-Morato R General Manager Axel Hotel Madrid

Dear Reza, Thank you very much for your assessment on behalf of the entire Axel Hotel Madrid team. We want to apologize to you, since, during your stay with us, we have not met part of your expectations. The entire Axel Hotel Madrid team if you need it on a daily basis for those clients who are more comfortable. We hope to see you again at Axel Hotel Madrid and that your Axel experience is satisfactory in every way. Kind regards, Jaime García-Morato R. General Manager. Hotel Axel Madrid.

Dear Leonel, Thank you very much for your assessment on behalf of the entire Axel Hotel Madrid team. We want to apologize to you, since, during your stay with us, we have not met part of your expectations. The entire Axel Hotel Madrid team if you need it on a daily basis for those clients who are more comfortable. We hope to see you again at Axel Hotel Madrid and that your Axel experience is satisfactory in every way. Kind regards, Jaime García-Morato R. General Manager. Hotel Axel Madrid.

Dear Ayesha, Thank you very much for your wonderful review on behalf of the whole Axel Hotel Madrid team. Your opinion is very important to us, as it always helps us to improve the experience of all our guests and give them a service based on excellence, always offering an experience of 10 in every way. We are very happy to read that you have been well and comfortable, as our only goal is that you have an experience never seen in Madrid, the whole team is here for you and we work for you to have a stay of 10! Of course, we will be more than happy to see you again in Madrid and that you can continue to enjoy this wonderful city. It has been a real pleasure to have you and we hope to welcome you again very soon on your next visit to Madrid. Kind regards, Jaime Garcia-Morato R General Manager Axel Hotel Madrid

Dear Adam,Thank you very much for your wonderful review on behalf of the whole Axel Hotel Madrid team. Your opinion is very important to us, as it always helps us to improve the experience of all our guests and give them a service based on excellence, always offering an experience of 10 in every way. We are very happy to read that you have been well and comfortable, as our only goal is that you have an experience never seen in Madrid, the whole team is here for you and we work for you to have a stay of 10! Of course, we will be more than happy to see you again in Madrid and that you can continue to enjoy this wonderful city. It has been a real pleasure to have you and we hope to welcome you again very soon on your next visit to Madrid. Kind regards, Jaime Garcia-Morato R General Manager Axel Hotel Madrid

Dear Ronald , Thank you very much for your wonderful review on behalf of the whole Axel Hotel Madrid team. Your opinion is very important to us, as it always helps us to improve the experience of all our guests and give them a service based on excellence, always offering an experience of 10 in every way. We are very happy to read that you have been well and comfortable, staff and location are our strengths and we are very proud of that. Of course, we will be more than happy to see you again in Madrid and that you can continue to enjoy this wonderful city. It has been a real pleasure to have you and we hope to welcome you again very soon on your next visit to Madrid. Million thanks, Jaime Garcia-Morato R General Manager Axel Hotel Madrid

Dear Jason, We thank you for having trusted our hotel for your stay in Madrid. We are very pleased that the service provided was to your liking, from Axel Madrid the most important thing is that each of our guests live unique and unbeatable experiences and therefore we work every day in their comfort and enjoyment. We hope to see you again very soon and we send you our best regards. Jaime Garcia-Morato R General Manager Axel Hotel Madrid

Apreciado Marcosq, Muchísimas gracias por tan maravillosa valoración y comentario en nombre de todo el equipo de Axel Hotel Madrid. Tu opinión es muy importante para nosotros, pues siempre nos ayuda a mejorar la experiencia de todos nuestros huéspedes y daros un servicio basado en la excelencia, siempre ofreciendo una experiencia de 10 en todos los sentidos. Nos alegra mucho leer que habéis estado bien y cómodos, pues nuestro único fin es que tengáis una experiencia nunca vista en Madrid., Todo el equipo esta aquí para vosotros y trabajamos para que tengáis una estancia de 10! Desde luego, estaremos mas que encantadísimos de veros nuevamente en Madrid y que podáis seguir disfrutando de esta maravillosa ciudad. Ha sido un verdadero placer teneros y confiamos en daros la bienvenida muy pronto en vuestra próxima visita a Madrid. Un saludo, Jaime Garcia-Morato R General Manager Axel Hotel Madrid

Dear Kerry, Thank you very much for your wonderful review on behalf of the whole Axel Hotel Madrid team. Your opinion is very important to us, as it always helps us to improve the experience of all our guests and give them a service based on excellence, always offering an experience of 10 in every way. We are very happy to read that you have been well and comfortable, as our only goal is that you have an experience never seen in Madrid, the whole team is here for you and we work for you to have a stay of 10! Of course, we will be more than happy to see you again in Madrid and that you can continue to enjoy this wonderful city. It has been a real pleasure to have you and we hope to welcome you again very soon on your next visit to Madrid. Kind regards, Jaime Garcia-Morato R General Manager Axel Hotel Madrid

Dear Barry, Thank you very much for your feedback on behalf of the whole Axel Hotel Madrid team. Your opinion is very important to us, as it always helps us to improve the experience of all our guests and give them a service based on excellence, always offering an experience of 10 in every way. We are very happy to read that you have been well and comfortable, as our only goal is that you have an experience never seen in Madrid, the whole team is here for you and we work for you to have a stay of 10! Of course, we will be more than happy to see you again in Madrid and that you can continue to enjoy this wonderful city. It has been a real pleasure to have you and we hope to welcome you again very soon on your next visit to Madrid. Kind regards, Jaime Garcia-Morato R General Manager Axel Hotel Madrid

Dear John, Thank you very much for your wonderful review on behalf of the whole Axel Hotel Madrid team. Your opinion is very important to us, as it always helps us to improve the experience of all our guests and give them a service based on excellence, always offering an experience of 10 in every way. We are very happy to read that you have been well and comfortable, as our only goal is that you have an experience never seen in Madrid, the whole team is here for you and we work for you to have a stay of 10! Of course, we will be more than happy to see you again in Madrid and that you can continue to enjoy this wonderful city. It has been a real pleasure to have you and we hope to welcome you again very soon on your next visit to Madrid. Kind regards, Jaime Garcia-Morato R General Manager Axel Hotel Madrid

Dear Lorraine, Thank you very much for your wonderful review on behalf of the whole Axel Hotel Madrid team. Your opinion is very important to us, as it always helps us to improve the experience of all our guests and give them a service based on excellence, always offering an experience of 10 in every way. We are very happy to read that you have been well and comfortable, as our only goal is that you have an experience never seen in Madrid, the whole team is here for you and we work for you to have a stay of 10! Of course, we will be more than happy to see you again in Madrid and that you can continue to enjoy this wonderful city. It has been a real pleasure to have you and we hope to welcome you again very soon on your next visit to Madrid. Kind regards, Jaime Garcia-Morato R General Manager Axel Hotel Madrid

Dear Lauren, Thank you very much for your feedback on behalf of the whole Axel Hotel Madrid team. Your opinion is very important to us, as it always helps us to improve the experience of all our guests and give them a service based on excellence, always offering an experience of 10 in every way. We are very happy to read that you have been well and comfortable, as our only goal is that you have an experience never seen in Madrid, the whole team is here for you and we work for you to have a stay of 10! Of course, we will be more than happy to see you again in Madrid and that you can continue to enjoy this wonderful city. It has been a real pleasure to have you and we hope to welcome you again very soon on your next visit to Madrid. Kind regards, Jaime Garcia-Morato R General Manager Axel Hotel Madrid

Dear Yann, Thank you very much for your wonderful review on behalf of the whole Axel Hotel Madrid team. Your opinion is very important to us, as it always helps us to improve the experience of all our guests and give them a service based on excellence, always offering an experience of 10 in every way. We are very happy to read that you have been well and comfortable, as our only goal is that you have an experience never seen in Madrid, the whole team is here for you and we work for you to have a stay of 10! Of course, we will be more than happy to see you again in Madrid and that you can continue to enjoy this wonderful city. It has been a real pleasure to have you and we hope to welcome you again very soon on your next visit to Madrid. Kind regards, Jaime Garcia-Morato R General Manager Axel Hotel Madrid

Dear Javier, Thank you very much for your wonderful review on behalf of the whole Axel Hotel Madrid team, Your opinion is very important to us, as it helps us to improve and provide an experience based on the service experience. We are very happy to read that you had a great experience and that you were comfortable. As you say, Axel Hotel Madrid is in the centre, very close to the main places of Madrid, which allows you to enjoy the experience of visiting Madrid while enjoying all our services, swimming pool, bar, gym club, all designed so that you do not have to worry about anything else but enjoy the most. We hope to have offered a service to your liking and we look forward to welcoming you very soon on your next visit to Madrid. Best regards, Jaime Garcia-Morato R General Manager Axel Hotel Madrid

Dear Josefina! Thank you very much for your wonderful review on behalf of the whole Axel Hotel Madrid team. Your opinion is very important to us, as it always helps us to improve the experience of all our guests and give you a service based on excellence, always offering an experience of 10 in every way. We are super glad that you gave us the opportunity and that you have such a good impression. Of course, we will be more than happy to see you again in Madrid and that you can continue to enjoy this wonderful city. It has been a real pleasure to have you and we look forward to welcoming you back very soon on your next visit to Madrid. Best regards, Jaime Garcia-Morato R General Manager Axel Hotel Madrid

Dear Celeste! Thank you very much for your wonderful review on behalf of the whole Axel Hotel Madrid team. Your opinion is very important to us, as it always helps us to improve the experience of all our guests and give you a service based on excellence, always offering an experience of 10 in every way. We are super glad that you gave us the opportunity and that you have such a good impression. Of course, we will be more than happy to see you again in Madrid and that you can continue to enjoy this wonderful city. It has been a real pleasure to have you and we look forward to welcoming you back very soon on your next visit to Madrid. Best regards, Jaime Garcia-Morato R General Manager Axel Hotel Madrid

Dear David. Thank you very much for your wonderful review on behalf of the whole Axel Hotel Madrid team, Your opinion is very important to us, as it helps us to improve and provide an experience based on the service experience. We are very happy to read that you had a great experience and that you were comfortable. Axel Hotel Madrid is in the centre, very close to the main places of Madrid, which allows you to enjoy the experience of visiting Madrid while enjoying all our services, swimming pool, bar, gym club, all designed so that you do not have to worry about anything else but enjoy the most. We hope to have offered a service to your liking and we look forward to welcoming you very soon on your next visit to Madrid. Best regards, Jaime Garcia-Morato R General Manager Axel Hotel Madrid

Dear Douglas,Thank you very much for your wonderful review on behalf of the whole Axel Hotel Madrid team, Your opinion is very important to us, as it helps us to improve and provide an experience based on the service experience. We are very happy knowing that you had a great experience and that you were comfortable. Axel Hotel Madrid is in the centre, very close to the main places of Madrid, which allows you to enjoy the experience of visiting Madrid while enjoying all our services, swimming pool, bar, gym club, all designed so that you do not have to worry about anything else but enjoy the most. We hope to have offered a service to your liking and we look forward to welcoming you very soon on your next visit to Madrid.Best regards, Jaime Garcia-Morato R General Manager Axel Hotel Madrid

Dear Darren, Thank you very much for your wonderful review on behalf of the whole Axel Hotel Madrid team. Your opinion is very important to us, as it always helps us to improve the experience of all our guests and give you a service based on excellence, always offering an experience of 10 in every way. We are very happy to read that you have been well and comfortable, as our only aim is that you have an experience never seen before in Madrid, the whole team is here for you and we work for you to have a stay of 10! Of course, we will be more than happy to see you again in Madrid and that you can continue to enjoy this wonderful city. It has been a real pleasure to have you and we look forward to welcoming you back very soon on your next visit to Madrid. Best regards, Jaime Garcia-Morato R General Manager Axel Hotel Madrid

Dear Phillip,Thank you very much for your wonderful review on behalf of the whole Axel Hotel Madrid team. Your opinion is very important to us, as it always helps us to improve the experience of all our guests and give you a service based on excellence, always offering an experience of 10 in every way. We are very happy to read that you have been well and comfortable, as our only aim is that you have an experience never seen before in Madrid, the whole team is here for you and we work for you to have a stay of 10! Of course, we will be more than happy to see you again in Madrid and that you can continue to enjoy this wonderful city. It has been a real pleasure to have you and we look forward to welcoming you back very soon on your next visit to Madrid. Best regards, Jaime Garcia-Morato R General Manager Axel Hotel Madrid

Apreciado Jose! Muchísimas gracias por tan maravillosa valoración en nombre de todo el equipo de Axel Hotel Madrid. Tu opinión es muy importante para nosotros, pues siempre nos ayuda a mejorar la experiencia de todos nuestros huéspedes y daros un servicio basado en la excelencia, siempre ofreciendo una experiencia de 10 en todos los sentidos. Nos alegra mucho leer que habéis estado bien y cómodos, pues nuestro único fin es que tengáis una experiencia nunca vista en Madrid.Todo el equipo esta aquí para vosotros y trabajamos para que tengáis una estancia de 10! Desde luego, estaremos mas que encantadísimos de veros nuevamente en Madrid y que podáis seguir disfrutando de esta maravillosa ciudad. Ha sido un verdadero placer teneros y confiamos en daros la bienvenida muy pronto en vuestra próxima visita a Madrid. Un saludo, Jaime Garcia-Morato R General Manager Axel Hotel Madrid

Dear Elie! Thank you very much for your wonderful review on behalf of the whole Axel Hotel Madrid team. Your opinion is very important to us, as it always helps us to improve the experience of all our guests and give you a service based on excellence, always offering an experience of 10 in every way. We are super glad that you gave us the opportunity and that you have such a good impression. Of course, we will be more than happy to see you again in Madrid and that you can continue to enjoy this wonderful city. It has been a real pleasure to have you and we look forward to welcoming you back very soon on your next visit to Madrid. Best regards, Jaime Garcia-Morato R General Manager Axel Hotel Madrid

Dear Keith; Thank you very much for your review on behalf of the whole Axel Hotel Madrid team. Your opinion is very important to us, as it always helps us to improve the experience of all our guests and give you a service based on excellence, always offering an experience of 10 in every way. We are super glad that you gave us the opportunity and that you have such a good impression. Of course, we will be more than happy to see you again in Madrid and that you can continue to enjoy this wonderful city. It has been a real pleasure to have you and we look forward to welcoming you back very soon on your next visit to Madrid. Best regards, Jaime Garcia-Morato R General Manager Axel Hotel Madrid

Dear Emma Thank you very much for your wonderful review on behalf of the whole Axel Hotel Madrid team. Your opinion is very important to us, as it always helps us to improve the experience of all our guests and give you a service based on excellence, always offering an experience of 10 in every way. We are super glad that you gave us the opportunity and that you have such a good impression. Of course, we will be more than happy to see you again in Madrid and that you can continue to enjoy this wonderful city. It has been a real pleasure to have you and we look forward to welcoming you back very soon on your next visit to Madrid. Best regards, Jaime Garcia-Morato R General Manager Axel Hotel Madrid

Dear Mark,Thank you very much for your wonderful review on behalf of the whole Axel Hotel Madrid team. Your opinion is very important to us, as it always helps us to improve the experience of all our guests and give you a service based on excellence, always offering an experience of 10 in every way. We are super glad that you gave us the opportunity and that you have such a good impression. Of course, we will be more than happy to see you again in Madrid and that you can continue to enjoy this wonderful city. It has been a real pleasure to have you and we look forward to welcoming you back very soon on your next visit to Madrid. Best regards, Jaime Garcia-Morato R General Manager Axel Hotel Madrid

Dear Barbara,First that all, thanks for your comments.I am sorry that you felt this insecurity that you never commented on, we are sure that we could have done our best for you.I hope that at some point you can give us a chance to see that it is a very safe, clean and pleasant hotel.Best regards,

Dear Sean;Thank you very much for your wonderful review on behalf of the whole Axel Hotel Madrid team, Your opinion is very important to us, as it helps us to improve and provide an experience based on the service experience. We are very happy to read that you had a great experience and that you were comfortable. Axel Hotel Madrid is in the centre, very close to the main places of Madrid, which allows you to enjoy the experience of visiting Madrid while enjoying all our services, swimming pool, bar, gym club, all designed so that you do not have to worry about anything else but enjoy the most. Also, let you know that we take note about your comments of the breafast and we will do our best to improve it . We hope to have offered a service to your liking and we look forward to welcoming you very soon on your next visit to Madrid. Best regards, Jaime Garcia-Morato R General Manager Axel Hotel Madrid

Dear David Thank you very much for your wonderful review on behalf of the whole Axel Hotel Madrid team. Your opinion is very important to us, as it always helps us to improve the experience of all our guests and give you a service based on excellence, always offering an experience of 10 in every way. We are super glad that you gave us the opportunity and that you have such a good impression. Of course, we will be more than happy to see you again in Madrid and that you can continue to enjoy this wonderful city. It has been a real pleasure to have you and we look forward to welcoming you back very soon on your next visit to Madrid. Best regards, Jaime Garcia-Morato R General Manager Axel Hotel Madrid

Dear Diane, Thank you very much for your rating and comment on behalf of the whole Axel Hotel Madrid team. Your opinion is very important to us, as it always helps us to improve and offer an experience based on service excellence. We are sorry if something has not been up to what you expected, comment that the whole team of Axel Hotel Madrid is always at the disposal of all our guests to offer solutions in case you have any incident, because whenever we detect that our guests are not comfortable, we offer alternatives and solutions to all incidents that we can detect. We hope that you will give us another opportunity in the future, as we always make sure that your stay in Madrid will be something never seen before. We look forward to welcoming you back very soon. Regards, Jaime Garcia-Morato R General Manager Axel Hotel Madrid

Dear Gustavo, Thank you very much for your wonderful review on behalf of the whole Axel Hotel Madrid team. Your opinion is very important to us, as it always helps us to improve the experience of all our guests and give you a service based on excellence, always offering an experience of 10 in every way. We are very happy to read that you have been well and comfortable, as our only aim is that you have an experience never seen before in Madrid, the whole team is here for you and we work for you to have a stay of 10! Of course, we will be more than happy to see you again in Madrid and that you can continue to enjoy this wonderful city. It has been a real pleasure to have you and we look forward to welcoming you back very soon on your next visit to Madrid. Best regards, Jaime Garcia-Morato R General Manager Axel Hotel Madrid

Dear Guest Thank you very much for your wonderful review on behalf of the whole Axel Hotel Madrid team. Your opinion is very important to us, as it always helps us to improve the experience of all our guests and give you a service based on excellence, always offering an experience of 10 in every way. We are very happy to read that you have been well and comfortable, as our only aim is that you have an experience never seen before in Madrid, the whole team is here for you and we work for you to have a stay of 10! Of course, we will be more than happy to see you again in Madrid and that you can continue to enjoy this wonderful city. It has been a real pleasure to have you and we look forward to welcoming you back very soon on your next visit to Madrid. Best regards, Jaime Garcia-Morato R General Manager Axel Hotel Madrid

Dear Laura Thank you very much for your wonderful review on behalf of the whole Axel Hotel Madrid team. Your opinion is very important to us, as it always helps us to improve the experience of all our guests and give you a service based on excellence, always offering an experience of 10 in every way. We are very happy to read that you have been well and comfortable, as our only aim is that you have an experience never seen before in Madrid, the whole team is here for you and we work for you to have a stay of 10! Of course, we will be more than happy to see you again in Madrid and that you can continue to enjoy this wonderful city. It has been a real pleasure to have you and we look forward to welcoming you back very soon on your next visit to Madrid. Best regards, Jaime Garcia-Morato R General Manager Axel Hotel Madrid

Dear Sion;Thank you very much for such a good review on behalf of the entire team of Axel Hotel Madrid. For us it is very important to know that we have met your expectations and that your stay has been pleasant. We strive daily to provide the best possible experience. We look forward to welcoming you back to Axel Hotel Madrid so that you can once again live the Axel Experience in all its senses. All the best; Jaime García-Morato R General Manager Axel Hotel Madrid

Estimado Alfredo,¡Mil gracias por tu maravillosa valoración en nombre de todo el equipo de Axel Hotel Madrid! Tu opinión es muy importante para nosotros, pues nos ayuda siempre a mejorar y ofrecer un servicio basado en la excelencia. Nos alegra mucho leer que habéis tenido una gran experiencia y que todo ha sido de vuestro agrado. Axel Hotel Madrid está situado en pleno centro de Madrid, por lo que es perfecto para visitar nuestra maravillosa ciudad y a la vez disfrutar de todos los servicios que ofrecemos. Esperamos poder veros pronto en Madrid y que sigáis disfrutando de la Experiencia Axel en todos sus sentidos. Un saludo! Jaime Garcia-Morato R General Manager Axel Hotel Madrid

Dear Samantha; Thank you very much for your wonderful review on behalf of the whole Axel Hotel Madrid team, Your opinion is very important to us, as it helps us to improve and provide an experience based on the service experience. We are very happy to know that you had a great experience and that you were comfortable. Axel Hotel Madrid is in the centre, very close to the main places of Madrid, which allows you to enjoy the experience of visiting Madrid while enjoying all our services, swimming pool, bar, gym club, all designed so that you do not have to worry about anything else but enjoy the most. We hope to have offered a service to your liking and we look forward to welcoming you very soon on your next visit to Madrid. Best regards, Jaime Garcia-Morato R General Manager Axel Hotel Madrid

Dear Emilie; Thank you very much for your wonderful review on behalf of the whole Axel Hotel Madrid team, Your opinion is very important to us, as it helps us to improve and provide an experience based on the service experience. We are very happy to read that you had a great experience and that you were comfortable. Axel Hotel Madrid is in the centre, very close to the main places of Madrid, which allows you to enjoy the experience of visiting Madrid while enjoying all our services, swimming pool, bar, gym club, all designed so that you do not have to worry about anything else but enjoy the most. We hope to have offered a service to your liking and we look forward to welcoming you very soon on your next visit to Madrid. Best regards, Jaime Garcia-Morato R General Manager Axel Hotel Madrid

Dear Robert,Thank you very much for your wonderful review on behalf of the whole Axel Hotel Madrid team. Your opinion is very important to us, as it helps us to always improve the experience we give to our guests and give you an experience based on service excellence. We are very happy to read that you had a great experience and that everything was to your liking. The whole Axel Hotel Madrid team is at your disposal for anything you may need during your stay. Axel Hotel Madrid is defined as a unique hotel, because it is set in the famous movida madrileña of the 80s, which is why the decor is different from other hotels and perhaps a little daring, but that's what makes us unique, to be able to come to Madrid and live the experience of a hotel that describes the culture and tradition of our city. We hope to see you soon in Madrid and that you can continue to enjoy this incredible feeling and culture. Best regards, Jaime Garcia-Morato R General Manager Axel Hotel Madrid

Dear Javell; First of all, thank you on behalf of the whole team for your comment, as it helps us to improve in order to give you a better experience and improve our service, always based on excellence. The whole team of Axel Hotel Madrid is always at your disposal in order to offer you a unique service in Madrid, always offering a series of activities so that you can enjoy the experience of visiting Madrid and our hotel to the maximum. Axel Hotel Madrid is a unique hotel in the city, as it offers a wide variety of additional and free services for our guests, from swimming pool, gym, a club with a wonderful program and our wonderful Skybar, with the best atmosphere and views, all designed for you and so that you do not have to worry about anything but enjoy the experience of coming to Madrid.We hope to welcome you back to Madrid and that you will give us another chance to have a great experience. Best regards, Jaime Garcia-Morato R. General Manager Axel Hotel Madrid

Dear Krzysztof: First of all, thank you on behalf of the whole team for your comment, as it helps us to improve in order to give you a better experience and improve our service, always based on excellence. The whole team of Axel Hotel Madrid is always at your disposal in order to offer you a unique service in Madrid, always offering a series of activities so that you can enjoy the experience of visiting Madrid and our hotel to the maximum. Axel Hotel Madrid is a unique hotel in the city, as it offers a wide variety of additional and free services for our guests, from swimming pool, gym, a club with a wonderful program and our wonderful Skybar, with the best atmosphere and views, all designed for you and so that you do not have to worry about anything but enjoy the experience of coming to Madrid. Besides, Axel Hotel Madrid is a different hotel, because it is set in the famous movida madrileña of the 80's, so the decoration is something different from the rest of hotels in Madrid, always so that you can live the experience of enjoying Madrid in a 100% different hotel. We hope to welcome you back to Madrid and that you will give us another chance to have a great experience. Best regards, Jaime Garcia-Morato R. General Manager Axel Hotel Madrid

Dear Reginald: Thank you very much for your review on behalf of the whole Axel Hotel Madrid team. Your feedback is very important to us as it helps us to improve and provide you with an experience based on service excellence. We are very happy to know that you have had a comfortable and pleasant experience and that our services have lived up to your expectations. The whole team of the hotel is always available to offer you an experience based on the best possible service, so that your experience when you visit Madrid is unique and you don't have to worry about anything. It has been a pleasure to have you in Madrid these days and we look forward to welcoming you again soon on your next visit to Madrid. Best regards, Jaime Garcia-Morato R. General Manager Axel Hotel Madrid

Apreciado y querido Jose, Muchas gracias por tu valoración y comentario en nombre de todo el equipo de Axel Hotel Madrid. Tu opninión es muy importante para nosotros, pues nos ayuda siempre a mejorar la experiencia que damos a nuestros huéspedes basado en la excelencia en el servicio. Ya sabes que aqui tienes tu casa para lo que puedas necesitar y estaremos encantadisimos de daros la bienvenida de nuevo. Un saludo, Jaime Garcia-Morato R General Manager Axel Hotel MAdrid

Thank you very much for your review on behalf of the whole Axel Hotel Madrid team. Your feedback is very important to us as it helps us to improve and provide you with an experience based on service excellence. We are very happy to know that you have had a comfortable and pleasant experience and that our services have lived up to your expectations. The whole team of the hotel is always available to offer you an experience based on the best possible service, so that your experience when you visit Madrid is unique and you don't have to worry about anything. It has been a pleasure to have you in Madrid these days and we look forward to welcoming you again soon on your next visit to Madrid.Best regards, Jaime Garcia-Morato R. General Manager Axel Hotel Madrid