Is AYZ Juan de Mena - Auto check-in property pet-friendly?

No, pets are not allowed at this property.

How much is parking at AYZ Juan de Mena - Auto check-in property?

This guest house doesn't offer parking.

What time is check-in at AYZ Juan de Mena - Auto check-in property?

Check-in start time: 3:00 PM; Check-in end time: anytime. Early check-in is available for a fee of EUR 15 (subject to availability).

What time is check-out at AYZ Juan de Mena - Auto check-in property?

Check-out is at noon. Late check-out is available for EUR 15 (subject to availability).

Where is AYZ Juan de Mena - Auto check-in property located?

Located in Jerónimos, this guesthouse is within a 10-minute walk of Prado Museum and Gran Via. Puerta del Sol and El Retiro Park are also within 1 mi (2 km). Banco de Espana Station is 6 minutes by foot and Retiro Station is 8 minutes.

AYZ Juan de Mena - Auto check-in property Reviews, Deals & Photos 2025

10/10 Excellent

Kelly

2025/3/20

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I will definitely recommend this place to friends and family visiting Madrid. It has a fantastic location and a confortable room

Stayed 1 night in Mar 2025

6/10 Okay

Daniel

2025/8/7

Liked: Cleanliness

Disliked: Amenities

Great location but too small, uncomfortable and dark room. You feel like sleeping in a closet. Only one of the rooms have A/C. Minimum amenities, no TV and the entrance is like a window: super difficult to identify as a door during the night and even more difficult to handle luggage through its tiny but steppy stair.

Stayed 3 nights in Jul 2025

10/10 Excellent

Philip

2025/3/23

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Limpio y moderno

Pequeño pero acogedor, la cama super comoda. Area muy tranquila y silenciosa. El auto check in muy sencillo y rapido, el metodo para abrir las puertas muy bueno sin necesidad de cargar con una llave o tarjeta.

Stayed 1 night in Mar 2025

10/10 Excellent

Adriana

2024/11/5

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It was very private and conveniently located

Stayed 3 nights in Nov 2024

10/10 Excellent

Karen

2024/11/6

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Muy seguro! Excelente lugar con ubicación idónea para ir caminando a diferentes puntos.

Stayed 3 nights in Nov 2024

8/10 Good

Paola

2024/2/17

Liked: Cleanliness, staff & service, property conditions & facilities

Nice location and comfortable room. The quadruple room is very spacious and convenient.

Stayed 2 nights in Feb 2024

10/10 Excellent

Belia

2024/4/29

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everything was good

Stayed 1 night in Apr 2024

10/10 Excellent

Katerina

2023/7/27

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very cosy room with walkable distance to the centre

Stayed 2 nights in Jul 2023

8/10 Good

Desmond

2024/9/29

It was ideal for us. Perfect location near Retiro park and Prado museum. Self check in and out was easy, room was spacious and clean. Towels and hairdryer, 3 hangers. No view out of window and no telly but we didn’t mind as we were out exploring the city most of the time.

Stayed 3 nights in Sep 2024

6/10 Okay

Ruben

2023/10/6

Disliked: Staff & service, property conditions & facilities, room comfort

Habitaciónes en un sotano

Solo ubicación por lo demas falta buen servicio y las habitación estan en un sótano

Stayed 1 night in Oct 2023

8/10 Good

Bethward

2024/5/14

Liked: Cleanliness

Disliked: Amenities

Check-in was easy because it was all done online beforehand. You must have access to data in order to unlock the main doors and rooms as there are no keypads or keys. Overall, the area was quiet and clean, within easy walking distance to the Prado museum and shopping.

Stayed 1 night in May 2024

6/10 Okay

John

2025/6/16

Liked: Cleanliness

Disliked: Staff & service, amenities

The location was excellent but without any staff on site, many people stood for nearly an hour at the front door trying to figure out the system to get in. It was not explained very well and the instructions were confusing and poorly managed, from the customer's perspective. Once we learned the system, the rest worked out well. There was no one onsite to contact, and the number provided did not answer. Also, no one responded to email. The room and bathroom were clean. There was no television in the room. It felt like a dormitory room. Very basic. The shared bathroom was a surprise, but it worked out. The trick is to be the first one in to shower the night before. Also there were so many threats to be charged additional fees that it felt unwelcoming. If this is the future of AI Hoteling, I won't do it again. There has to be a human interface somewhere along the line.

Stayed 1 night in Jun 2025

6/10 Okay

Jennifer

2024/12/13

Liked: Cleanliness

Disliked: Staff & service

Wasn’t a fan of having to bring my phone to the shared bathroom every time in order to unlock my room door on the way back. Pretty cumbersome process. That said, the lock on my room door was clearly broken into before from someone who probably locked themselves out. Did not feel safe. Besides that the room was nice and the location was fabulous.

Stayed 1 night in Dec 2024

6/10 Okay

Perla

2025/1/19

Liked: Cleanliness, staff & service, property conditions & facilities

The price was good and location. Room wasn’t bad except the fact the water would clog up in the bathroom was a horrible experience. There was water alllll over the floor. Had to use the towels to dry. I ended up not showering rest of my visit also my friend who came with me would have to minimize her shower time to like 2-3 mins and still would have water seeping out of the shower. Also they are very strict with guests. It was just me and my friend but then wanted to add another friend to a two bedroom room and said that wasn’t allowed. Besides that everything was good. It was very cold though as well no heater

Stayed 2 nights in Jan 2025

6/10 Okay

Cindy

2023/6/22

Disliked: Cleanliness

Good location, quiet, no window

The location was great and the room was quiet. Not a window even though Pictures show a window. Basement unit with sewer smell. Mold in the bathroom.

Stayed 3 nights in Jun 2023

2/10 Terrible

SUNG

2023/11/9

The email for entering was not sent, so I wased time and found another hotel. And They declined even refund. Never go to this hotel! This is so terrbible experience!!

Stayed 2 nights in Oct 2023

2/10 Terrible

Joan

2024/5/24

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities

Al ser una estadía en un bajos , hay mucha humedad , habían muchas arañas en la habitación , por más que hubiera calefacción no había una manta abrigada para cubrirse del frío , la alfombra que estaba en el suelo estaba bastante sucia con restos no se si eran de comida o mugre pero no n eso fallaron

Stayed 1 night in May 2024

2/10 Terrible

Elise

2023/4/1

Disliked: Staff & service, amenities, property conditions & facilities

I was locked out of the building for two hours with two other customers with no way to get in. We called and were ignored

Stayed 1 night in Mar 2023

2/10 Terrible

jose

2023/4/15

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

I'm giving poor rate because I never find the hotel. I arrived around 12:30 am to the address indicated in the website I was surprised , no sign nothing that indicated the existence of this hotel. I asked to different police officers and none of them had idea about this hotel. I called a phone number on the website and they never responded. I have to walk with my wife around puerta del Sol to see where we could spend the night. Fortunately we found a hostal. I complained with Expedia and they processed a refund.

Stayed 4 nights in Apr 2023

2/10 Terrible

Alexander

2023/8/23

Disliked: Cleanliness, property conditions & facilities

Poor experience, Dirty, Misrepresented photos

- Check-in process: very cumbersome. Not explained well. Slow. Confusing. I am very tech savvy, pro-self service; this is as bad as it can get. - Cleanliness: very dirty. Bed sheet were not changed from previous guest. Hair all over the bathroom, sheets, floor, towel. Towels also smelly. - Pictures on Hotels.com vs. reality: totally different. Dark room, poorly maintained. Much smaller than represented on pictures.

Stayed 1 night in Aug 2023

4/10 Poor

francisco

2024/1/30

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Health hazard

This is the only negative review I've given in my life. Nobody should be allowed to stay here. There was so much mold that it was literally hard to breathe. To go to the bathroom you had to hold your breath because you could not breathe that in. We were honestly afraid for our health. We asked to cancel immediately or for a refund and were not granted either so we had to sleep there. I'm only writing this review so that whoever reads this does not have to go through this experience, truly awful. Hotels.com was very helpful and tried to get us a refund but the property won't even answer. They should remove it from the platform.

Stayed 1 night in Jan 2024

2/10 Terrible

Miha

2023/6/24

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Smelly, filthy, uncomfortable stay

I don’t usually leave feedbacks, though this one i had to, for future users. Their door opening system was pretty cool and thats the only cool thing about this hotel. Bed was so uncomfortable that my back started to ache after 30 minutes of laying down. I tried to lay on the foot of the bed, or different side of the bed, but didn’t work. I ended up sleeping on the floor. Room smells like old dust. And the room it self was built half underground, that you can hear people walking by all night, like in the movie ‘Parasite’. And no Air conditioner in this hat city. Worst of all the hotel i stayed. Don’t be tricked by the pictures .

Stayed 1 night in Jun 2023

10/10 Excellent

Yanik

2025/9/2

Liked: Cleanliness, property conditions & facilities

Excelente !!

Stayed 2 nights in Aug 2025

10/10 Excellent

RUBEN

2025/8/1

Stayed 1 night in Jul 2025

2/10 Terrible

Andrea

2025/7/20

Disliked: Cleanliness

Huele a orines, el agua huele feo, no tienen consigna. No reserven ahí.

Stayed 2 nights in Jul 2025

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AYZ Juan de Mena - Auto check-in property

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