Chalets in Madison County

"This trip was so awful it’s going to be a story I’ll tell for many years to come I’m sure I’ll run out of characters if I write the full experience so I’ll hit the highlights - staff from high to low is incredibly rude especially bar staff. The front office is almost nothing but teenagers who couldn’t care less about being there. They hang up on you, transfer you to someone else who also will hang up on you and then when you call back they keep declining the call so you have to come to the lobby. Appliances dont work. Maybe half of the outlets work. Was told by one manager “hopefully it works out for you”. The only helpful person there was the manager Anette, and you could tell even she was having trouble getting through the day. Keys to the unit just up and stopped working. Toilets weren’t flushing. Consistent leak in the shower. Maintenance had to send an electrician, plumber and handyman in the first hour we were there. And the timeshare meeting! It’s fun getting told how crazy you are for not blindly buying into a high pressure time share scam early on your first morning there when you experience what’s above not 12 hours ago when you first got in. I do want to give Anette her flowers though. If not for her actually caring and trying to make things up for us I dont know what I would have done. She upgraded us to one of the units they showed us for the timeshare which were nice, but in that model home from Arrested Development kind of way if you know what I mean"

"Close to downtown mall . Staff provided excellent customer service. Check in was quick and when notified that we needed a refill of hand wash, the staff responded right away. My only negative take away are the bath towels were in need of good fabric softener. "

"The hotel was very clean and the rooms in great condition. Staff were friendly and helpful. The bed was very comfortable and I got a great nights sleep. We come to Charlottesville fairly often and will definitely stay here again."

"Felt comfortable there. Easy access to food, shopping, parking and driving to UVA hospital. "

"Great location and parking"

"Almost everything went well until the last night. A group of younger people had. A birthday party in a room down the hall from the room. Losts of noisy after 1A. Pd call after 230A. And again at 5A, one of the group knocked on door. Being woke up several times that morning. "

"Rooms were very clean and comfortable. Staff was very informative and helpful."

"Hotel itself was very nice, being a little picky the pillows were not good but the bed and room were comfortable and clean, only complaint is we asked for a late check out which wasn’t available because of how busy they were, which was fine no big deal but the check out time was for 12:00 we left to go to the store and got back at 11:00 am and our room was being cleaned already and we had the do not disturb sign on the door which was very odd because we still had some of belongings in the room. We told the lady at the front and she looked at us and said sorry about that and walked away. "

"Met overall expectation"