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Reviews of Quest Mackay on Gordon

4.5 out of 5
Quest Mackay on Gordon
27 Gordon Street, Mackay, QLD

Reviews

9.0

Wonderful

Rating 10 - Excellent. 214 out of 325 reviews" "
Rating 8 - Good. 75 out of 325 reviews" "
Rating 6 - Okay. 18 out of 325 reviews" "
Rating 4 - Poor. 14 out of 325 reviews" "
Rating 2 - Terrible. 4 out of 325 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

katie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ibby on 2024/4/23
Hi Katie,Thank you for taking the time to review - it helps us to continually improve our guest's experience. Looking forward to your next stay with us.Kind regards, Ibby Saad - General Manager

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great short break. Pool area was amazing and a short walk to restaurants and shops.
Stayed 2 nights in Mar 2024
Response from Manager on 2024/4/1
Hi MarkThank you for your feedback, We are delighted that you have an enjoyable stay, we look forward to your next visit Kind Regards Ibby Saad General Manager Quest Mackay on Gordon

10/10 Excellent

Ryan

Stayed 1 night in Feb 2024
Response from Manager on 2024/3/21
Thank you for your feedback, We are delighted that you have an enjoyable stay, we look forward to your next visit Kind Regards Ibby Saad General Manager Quest Mackay on Gordon

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Manager on 2024/2/18
Hi SamanthaThank you for your feedback, We are delighted that you have an enjoyable stay, we look forward to your next visit Kind Regards Ibby Saad General Manager Quest Mackay on Gordon

8/10 Good

Tracey

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No room service
No Room Service as mentioned in the description, I only booked here as it said there was room service. Please update descriptions!
Stayed 2 nights in Jan 2024
Response from Manager on 2024/1/24
Hi TracyThank you for your feedback, Kind Regards Ibby Saad General Manager Quest Mackay on Gordon

10/10 Excellent

Kristy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Staff are awesome and recent updates to furniture and blinds excellent.
Stayed 17 nights in Jan 2024
Response from Manager on 2024/1/24
Hi KristyThank you for your feedback, We are delighted that you have an enjoyable stay, we look forward to your next visit Kind Regards Ibby Saad General Manager Quest Mackay on Gordon

8/10 Good

Anand

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service. Comfortable and spacious rooms. Walking distance to cafes and restaurants
Stayed 5 nights in Jan 2024
Response from Manager on 2024/1/17
Hi AnandThank you for your feedback, We are delighted that you have an enjoyable stay, we look forward to your next visit Kind Regards Ibby Saad General Manager Quest Mackay on Gordon

10/10 Excellent

Gil Deniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on 2024/1/17
Hi Gil DanielThank you for your feedback, We are delighted that you have an enjoyable stay, we look forward to your next visit Kind Regards Ibby Saad General Manager Quest Mackay on Gordon

10/10 Excellent

Tumaru

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on 2024/1/17
Hi TumaruThank you for your feedback, We are delighted that you have an enjoyable stay, we look forward to your next visit Kind Regards Ibby Saad General Manager Quest Mackay on Gordon

10/10 Excellent

Alessandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Manager on 2024/1/8
Hi AlessandraThank you for your feedback, We are delighted that you have an enjoyable stay, we look forward to your next visit Kind Regards Ibby Saad General Manager Quest Mackay on Gordon

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable stay
Great staff on reception - the girls were really helpful. Comfortable bed, our room on 9th floor was good size and clean, with good facilities if you wanted to cook. Pool small but refreshing after a hot day. Location is good for nearby restaurants and coffee shops.
Stayed 3 nights in Dec 2023
Response from Manager on 2024/1/8
Thank you for your feedback, We are delighted that you have an enjoyable stay, we look forward to your next visit Kind Regards Ibby Saad General Manager Quest Mackay on Gordon

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas Day storm
Christmas Day storm
Stayed 2 nights in Dec 2023
Response from Manager on 2024/1/8
Hi DennisThank you for your feedback, We are delighted that you have an enjoyable stay, we look forward to your next visit Kind Regards Ibby Saad General Manager Quest Mackay on Gordon

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Good.
Response from Manager on 2024/2/18
Hi SamanthaThank you for your feedback, We are delighted that you have an enjoyable stay, we look forward to your next visit Kind Regards Ibby Saad General Manager Quest Mackay on Gordon

10/10 Excellent

Zdzislaw

Stayed 1 night in Dec 2023
Response from Manager on 2024/1/17
Hi ZdzislawThank you for your feedback, We are delighted that you have an enjoyable stay, we look forward to your next visit Kind Regards Ibby Saad General Manager Quest Mackay on Gordon

10/10 Excellent

Troy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 2024/1/8
Hi TroyThank you for your feedback, We are delighted that you have an enjoyable stay, we look forward to your next visit Kind Regards Ibby Saad General Manager Quest Mackay on Gordon

10/10 Excellent

meghan

Traveled with family and small children
Liked: Amenities
Great location Room was big & clean Fast check in & out Underground parking Quite room Overall stay was great would stay again
Stayed 1 night in Dec 2023
Response from Manager on 2023/12/7
Hi MeghanThank you for your feedback We are delighted that you have an enjoyable stay, we look forward to your next visit Kind Regards Ibby saad General Manager Quest Mackay on Gordon

10/10 Excellent

Jan-Willem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel, good value for the room quality and features. Indoor parking, within walkable distance of major areas (<1 Km). Friendly staff and easy check-in.
Stayed 2 nights in Dec 2023
Response from Manager on 2023/12/7
Hi Jan-WillemThank you for your feedback We are delighted that you have an enjoyable stay, we look forward to your next visit Kind Regards Ibby saad General Manager Quest Mackay on Gordon

8/10 Good

Veronica

Traveled with family and small children
Liked: Staff & service, amenities
More air flow ..update cartains..not good views....but a great place to stay..pillows where great.
Stayed 1 night in Nov 2023
Response from Manager on 2023/12/4
Hi VeronicaThank you for your feedback We are delighted that you have an enjoyable stay, Noted your comments regarding curtains , I'm pleased to advise will be replacing curtain in January 2024 we look forward to your next visit Kind Regards Ibby saad General Manager Quest Mackay on Gordon

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located supermarket and cafes easy walking distance Spacious apartment, good fit out. Attentive staff.
Stayed 3 nights in Nov 2023
Response from Manager on 2023/11/14
Hi DonnaThank you for your feedback We are delighted that you have an enjoyable stay, we look forward to your next visit Kind Regards Ibby saad General Manager Quest Mackay on Gordon

10/10 Excellent

Matt

Stayed 1 night in Nov 2023
Response from Manager on 2023/12/4
Hi MattThank you for your feedback We are delighted that you have an enjoyable stay, we look forward to your next visit Kind Regards Ibby saad General Manager Quest Mackay on Gordon

8/10 Good

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room but needs a restaurant
Stayed 2 nights in Oct 2023
Response from Manager on 2023/11/2
Hi BruceThank you for your feedback We are delighted that you have an enjoyable stay, we look forward to your next visit Kind Regards Ibby saad General Manager Quest Mackay on Gordon

8/10 Good

Nicola

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mackay
Lovely to have the space to spread out & to be able to make breakfast when required! Mackay is very quiet after hours & at the weekend.
Stayed 4 nights in Oct 2023
Response from Manager on 2023/11/1
Hi NicolaThank you for your feedback We are delighted that you have an enjoyable stay, we look forward to your next visit Kind Regards Ibby saad General Manager Quest Mackay on Gordon

10/10 Excellent

Nadia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable had everything you need in self contained apartment.
Stayed 1 night in Oct 2023
Response from Manager on 2023/10/27
Hi NadiaThank you for your feedback We are delighted that you have an enjoyable stay, we look forward to your next visit Kind Regards Ibby saad General Manager Quest Mackay on Gordon

10/10 Excellent

Kelly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Manager on 2023/10/27
Hi KellyThank you for your feedback We are delighted that you have an enjoyable stay, we look forward to your next visit Kind Regards Ibby saad General Manager Quest Mackay on Gordon

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Manager on 2023/10/27
Hi MichelleThank you for your feedback We are delighted that you have an enjoyable stay, we look forward to your next visit Kind Regards Ibby saad General Manager Quest Mackay on Gordon

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Manager on 2023/10/27
Hi MarkThank you for your feedback We are delighted that you have an enjoyable stay, we look forward to your next visit Kind Regards Ibby saad General Manager Quest Mackay on Gordon

8/10 Good

George

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Normally on small motels/hotels I have stayed in they have more selection of your tea/coffee and they even have cookies. Just wondering why they don’t have them.
Stayed 2 nights in Sep 2023
Response from Manager on 2023/10/27
Hi GeorgeThank you for your feedback We are delighted that you have an enjoyable stay, we have noted your comments regarding cookies, we look forward to your next visit Kind Regards Ibby saad General Manager Quest Mackay on Gordon

8/10 Good

Lincoln

Liked: Cleanliness
Bit pricey for what you get but overall not to bad at all
Stayed 3 nights in Sep 2023
Response from Manager on 2023/9/25
Hi LinconThank you for your feedback We are delighted that you have an enjoyable stay, we look forward to your next visit Kind Regards Ibby saad General Manager Quest Mackay on Gordon

8/10 Good

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
That you could get to bars and clubs by foot
Stayed 2 nights in Sep 2023
Response from Manager on 2023/9/25
Hi MarkThank you for your feedback We are delighted that you have an enjoyable stay, we look forward to your next visit Kind Regards Ibby saad General Manager Quest Mackay on Gordon

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Close to Coles, chemist and dining options
Stayed 1 night in Aug 2023
Response from Manager on 2023/9/25
Hi AmandaThank you for your feedback We are delighted that you have an enjoyable stay, we look forward to your next visit Kind Regards Ibby saad General Manager Quest Mackay on Gordon

4/10 Poor

Kristina

Disliked: Cleanliness, staff & service
The room smelled and was not cleaned properly with makeup splatter from the previous guests on the tile in the bathroom. Front desk staff member was not friendly at all and would take awhile to even acknowledge we were standing at the desk while she was on the computer. Our room key stopped letting us in our room twice in the 36 hours we stayed there. Wouldn’t recommend this hotel.
Response from Manager on 2023/8/13
Hi KristinaThank you for your feedbackWe regret that you have left us disappointed, I have called to offer a personal apology.I will certainly follow up and conduct a thorough review of your feedback.Kind RegardsIbby SaadGeneral ManagerQuest Mackay on Gordon

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Manager on 2023/8/13
Hi DavidThank you for your feedback We are delighted that you have an enjoyable stay , We look forward to your next visit Kind Regards Ibby saad General Manager Quest Mackay on Gordon

10/10 Excellent

Lihong

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff at check in and around hotel . Fantastic view from room. Will stay quest again when came to Mackey.
Stayed 1 night in Aug 2023
Response from Manager on 2023/8/13
Hi LihongThank you for your feedback We are delighted that you have an enjoyable stay , We look forward to your next visit Kind Regards Ibby saad General Manager Quest Mackay on Gordon

8/10 Good

Sharon

Stayed 2 nights in Aug 2023
Response from Manager on 2023/9/25
Hi SharonThank you for your feedback We are delighted that you have an enjoyable stay, we look forward to your next visit Kind Regards Ibby saad General Manager Quest Mackay on Gordon

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Really helpful staff who did a lot to support our stay
Stayed 4 nights in Aug 2023
Response from Manager on 2023/8/13
Hi DavidThank you for your feedback We are delighted that you have an enjoyable stay , We look forward to your next visit Kind Regards Ibby saad General Manager Quest Mackay on Gordon

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay the balcony was a bonus
Stayed 1 night in Aug 2023
Response from Manager on 2023/8/13
Hi JohnThank you for your feedback We are delighted that you have an enjoyable stay , We look forward to your next visit Kind Regards Ibby saad General Manager Quest Mackay on Gordon

10/10 Excellent

Paul

Stayed 1 night in Jul 2023
Response from Manager on 2023/11/2
Hi PaulThank you for your feedback We are delighted that you have an enjoyable stay, we look forward to your next visit Kind Regards Ibby saad General Manager Quest Mackay on Gordon

4/10 Poor

Peter

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Whoever was causing grossly excess noise from 12.30am to 2.30am in L5/5A should be black listed by Quest. I packed to leave then the noose stopped. In 45 years of travel I have never experienced anything like this.
Stayed 1 night in Jul 2023
Response from Manager on 2023/7/31
Hi PeterThank you for your feedback Noted your comments, We look forward to your next visit Kind Regards Ibby saad General Manager Quest Mackay on Gordon

10/10 Excellent

Matt

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent friendly staff and a secure parking area was a bonus. Room was clean and well-kept and in great condition.
Stayed 1 night in Jul 2023
Response from Manager on 2023/7/31
Hi MattThank you for your feedback We are delighted that you have an enjoyable stay, We look forward to your next visit Kind Regards Ibby saad General Manager Quest Mackay on Gordon

10/10 Excellent

Leah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
Staff were super friendly and helpful. Great location
Stayed 3 nights in Jul 2023
Response from Manager on 2023/7/31
Hi LeahThank you for your feedback We are delighted that you have an enjoyable stay, We look forward to your next visit Kind Regards Ibby saad General Manager Quest Mackay on Gordon

6/10 Okay

Vicki

Traveled with partner
Disliked: Staff & service
Be careful when booking because not all studio rooms have a kitchenette as described. Very disappointing when prepared to make meals in room and unable. Had to wash up crockery and cutlery in bathroom sink.
Stayed 2 nights in Jul 2023
Response from Manager on 2023/7/31
Hi VickyThank you for your feedback, Sorry for any inconvenience, We look forward to your next visit Kind Regards Ibby saad General Manager Quest Mackay on Gordon Vicki

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Manager on 2023/7/31
Hi AnthonyThank you for your feedback We are delighted that you have an enjoyable stay, We look forward to your next visit Kind Regards Ibby saad General Manager Quest Mackay on Gordon

10/10 Excellent

Merissa

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Would highly recommend
Stayed 1 night in Jul 2023
Response from Manager on 2023/7/11
Hi Merissa Thank you for your feedback We are delighted that you have an enjoyable stay. We look forward to your next visit Kind Regards Ibby saad General Manager Quest Mackay on Gordon

10/10 Excellent

Brandon

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Callen is awesome at his job! Great customer service.
Stayed 2 nights in Jun 2023
Response from Manager on 2023/7/11
Hi BrendonThank you for your feedback We are delighted that you found Callan providing exceptional service. We look forward to your next visit Kind Regards Ibby saad General Manager Quest Mackay on Gordon

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Quick walk to town. Comfy beds
Stayed 1 night in Jul 2023
Response from Manager on 2023/7/11
Hi DavidThank you for your feedback We are delighted that you have an enjoyable stay. We look forward to your next visit Kind Regards Ibby saad General Manager Quest Mackay on Gordon

10/10 Excellent

Rebecca

Stayed 1 night in Jul 2023
Response from Manager on 2023/7/31
Hi RebeccaThank you for your feedback We are delighted that you have an enjoyable stay, We look forward to your next visit Kind Regards Ibby saad General Manager Quest Mackay on Gordon

10/10 Excellent

Trish

Stayed 1 night in Jul 2023
Response from Manager on 2023/7/11
Hi TrishThank you for your feedback We are delighted that you have an enjoyable stay. We look forward to your next visit Kind Regards Ibby saad General Manager Quest Mackay on Gordon

10/10 Excellent

Kyleigh

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, friendly staff. Room was excellent
Stayed 2 nights in Jun 2023
Response from Manager on 2023/6/27
Hi KyleighThank you for your feedback We are delighted that you have an enjoyable stay. We look forward to your next visit Kind Regards Ibby saad General Manager Quest Mackay on Gordon

10/10 Excellent

Loretta

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Impressed with staff and presentation of room
Stayed 1 night in Jun 2023
Response from Manager on 2023/6/27
Hi LorettaThank you for your feedback We are delighted that you have an enjoyable stay. We look forward to your next visit Kind Regards Ibby saad General Manager Quest Mackay on Gordon

4/10 Poor

Sarah

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
.
Stayed 1 night in Jun 2023
Response from Manager on 2023/6/27
Thank you for your feedback We are sorry that you have left us disappointed. Sorry for any inconvenienceKind Regards Ibby saad General Manager Quest Mackay on Gordon