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Reviews of Howard RESORT Xitou

3.5 out of 5
Howard RESORT Xitou
No. 10, Senlin Ln, Lugu, Nantou County

Reviews

8.4

Very Good

Rating 10 - Excellent. 13 out of 25 reviews" "
Rating 8 - Good. 6 out of 25 reviews" "
Rating 6 - Okay. 2 out of 25 reviews" "
Rating 4 - Poor. 4 out of 25 reviews" "
Rating 2 - Terrible. 0 out of 25 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Jennie

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in May 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I like that the property is inside a restricted area. The hotel room is very clean and thoughtfully organized. The bed warmer is also a nice touch.
Stayed 1 night in Mar 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location for strolling in the woods with supper options available nearby. Room cleanness is good with appliances and necessities of staying. After checkout, guests can stay in the park till late afternoon, which allows more leisure time to enjoy the natural environment.
Stayed 1 night in Dec 2023

10/10 Excellent

Heng

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
位於清境農場住宿的最佳選擇
Stayed 1 night in Nov 2023

10/10 Excellent

shu ping

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
空氣好
Stayed 1 night in Nov 2023

10/10 Excellent

HSIU-CHIH

Stayed 1 night in Nov 2023

10/10 Excellent

Wen

Liked: Cleanliness, staff & service, property conditions & facilities
大學樓旁邊的環境，如果能整理一下就更好了
Stayed 1 night in Oct 2023

10/10 Excellent

Jung yi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Naian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

8/10 Good

SHIH YEN

Stayed 1 night in Jun 2023

8/10 Good

Chia ming

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
住宿和用餐環境還不錯
Stayed 1 night in Apr 2023

10/10 Excellent

Chunli

Stayed 1 night in Apr 2023

10/10 Excellent

HUANG YA

Stayed 1 night in Feb 2023

6/10 Okay

PICHIN

Traveled with family and small children
在溪頭公園裡面非常方便，空氣清新，安靜。但除了自然的部分之外，其他都還需要再加強才對得起這個房價。房間雖然remodel但還是看得出很多地方老舊，建築外觀更是完全沒有整理。餐廳服務人員訓練也不夠，入住前特地打電話說家人行動不便，能否麻煩安排不要走太多路的房間，櫃檯告知安排一樓，原以為很不錯，結果是每一棟根本就只有一樓，但我們被安排在位在二樓為止的B棟一樓。。。家人還是得爬樓梯。如果安排有困難就直接拒絕，不需要用這種話術但根本沒有解決客戶問題。畢竟房價真的很五星，但這種素質不ok。
Response from F/O on 2023/1/19
謝謝您的反饋, 當日入住的安排讓您感到不滿意很抱歉, 因地形之故房型多屬斜坡須走階梯, 這邊已幫您註記需求低樓層, 如您再次安排行程遊玩, 飯店會以此安排為主.

6/10 Okay

Verified traveler

Traveled with family
住宿品質不優
房間隔音不太好，空調有煙味，搬運行李沒有電梯有點麻煩。早餐的用餐空間很舒適。
Stayed 1 night in Dec 2022

8/10 Good

Lin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很棒的家庭旅遊
很棒的地點，有森林區和妖怪村商店街 可以滿足家庭老少的需求
Stayed 1 night in Dec 2022

8/10 Good

Yuchi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

Cheng-Fang

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

淑雅

Traveled with partner
Liked: Staff & service, property conditions & facilities
很安靜，超級棒的森林浴 因為它就在森林園區裏面 早餐也不錯
Stayed 1 night in Nov 2022

10/10 Excellent

LI WEN

Stayed 1 night in Oct 2022

8/10 Good

Chia-Yu

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022

10/10 Excellent

Hsuan-Wen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

4/10 Poor

CHING FENG

Traveled with group
Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Jul 2022

4/10 Poor

LONE-WEN F

Disliked: Staff & service, room comfort
除了地點好，住宿的體驗實無法多推薦
可惜呀，得天獨厚的地點，有知名度的承包業者；建築老舊、沒辦法，但是硬件配置與服務水準… 基本的安全與服務都有缺失。除了地點好，住宿的體驗實無法多推薦
Stayed 2 nights in Jul 2022

4/10 Poor

Chin Cheng

Disliked: Property conditions & facilities
Stayed 1 night in Jun 2022