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Reviews of Galaxy Apartments

3.5 out of 5
Galaxy Apartments
13 Gibraltarstrasse, Lucerne, LU

Reviews

7.8

Good

Rating 10 - Excellent. 61 out of 184 reviews" "
Rating 8 - Good. 68 out of 184 reviews" "
Rating 6 - Okay. 32 out of 184 reviews" "
Rating 4 - Poor. 14 out of 184 reviews" "
Rating 2 - Terrible. 9 out of 184 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Howie, Falls Church

Traveled with family and small children, Traveled with group, Traveled with family
Disliked: Property conditions & facilities
Cons: Was a little disappointed with the room. 1. Suppose to be smoking less room. And the room smelled as if it was smoked in for years. We asked about the smell, and was handed a bottle of air fresher. Even after leaving the window all Morning could remove the smell. 2. Kitchen light was broken. We told the attending and was told she was send someone to fix it next day, but no one came to fix before we checked out. 3. The hall ways of the building smells like mold or cat litter? Pros: The manager was quiet friendly and gave us good directions.
Stayed 2 nights in Apr 2024

2/10 Terrible

Shelley

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Todor

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
It is a very good apartment. Walkable location, easy access and communication with the owner. Parking nearby.
Stayed 3 nights in Apr 2024

6/10 Okay

Allison

Traveled with partner
Liked: Cleanliness
Close to everything. I am 70 so steep steps for 4 flights was more than I’d planned for. Had to ask for cups in the room. Overall close to train stations and reasonable amenities.
Stayed 2 nights in Mar 2024

8/10 Good

Ming

Traveled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

tenzin

Stayed 3 nights in Dec 2023

10/10 Excellent

olga

Stayed 2 nights in Dec 2023

10/10 Excellent

Alexandra

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

6/10 Okay

Shobha

Traveled with family
Liked: Cleanliness
The appartment was spacious for 4 people kitchen worked but untensils were dirty and greasy. Had to ask for every little thing like dishwasher soap, bedsheet in one of the bedroom was soiled. The appartment was very cold at night. On the positive side the gentleman attending us was very cooperative and tended to our needs very promptly each time. The place was worth the price we paid, closer to most attractions, good restaurants and bakeries in walking distance. Overall we did enjoy our stay.
Stayed 3 nights in Nov 2023

6/10 Okay

Chris

Stayed 3 nights in Oct 2023

10/10 Excellent

Chinmay

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Oct 2023

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

KAI WING

Traveled with family
Liked: Cleanliness, room comfort
An nice stay in Lucerne
Although with the less-attractive curb appeal and the apartment entrance which looked a bit shabby, we thought that the interior of the hotel was better than we expected. It took us a while to identify where the entrance of the apartment located as the entrance of the apartment wasn’t clearly shown but fortunately the galaxy apartment staff that greeted us was helpful. As for the interior of the apartment, the sofa beds were comfortable enough and the utility in the room was generally okay. With huge windows and a huge balcony, the room was generally airy and bright.
Stayed 3 nights in Aug 2023

10/10 Excellent

Eric

Liked: Cleanliness, amenities, property conditions & facilities
Reception was kind, apartment was fully stocked (included utensils in the kitchen, tea, coffeemaker, etc); lots of supplemental material for finding parking, entertainment, grocery shopping.

10/10 Excellent

keyur

Traveled with family
Liked: Cleanliness, room comfort
Well maintained apartments
The property was nice and clean and well maintained. The care takers were prompt, and contacted me on whatsapp to discuss the arrival time so they can be available. They were on point when I asked for additional towels and things and were quick to get it to us. It is well located closer to multiple grocery stores, 2 minutes walk to bus stop and 10 minutes walk to the main train station. I had to pay 35 CHF extra for a 3 year old kid per night which was a little absurd but then rules are rules. Other hotels and properties dont charge extra for kids under 12, specially there is nothing being done extra for kids (like no beddings, no breakfast) so I dont know what that extra cost was for. The kitchen was well stocked with utensils, dishes, mugs, and stuff so it was easy for us to cook and eat some home made meals for us and the kid.
Stayed 2 nights in Sep 2023

8/10 Good

Venkata Raghuram

Liked: Cleanliness, property conditions & facilities

8/10 Good

Sheri

Liked: Amenities, property conditions & facilities
Conveniently located within walking distance of the main attractions, restaurants, train station, etc. Property management very friendly. They provided and explained visitor pass for buses and other discounts.

10/10 Excellent

Mohamed

Traveled with family
Liked: Cleanliness, room comfort
Great property- location is central. It has all you need for family stay , near to many grocery stores ( within walking distance) many activities within walking distance in old town . Easy check in and check out
Stayed 2 nights in Aug 2023

8/10 Good

Michel

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Aug 2023

10/10 Excellent

Matthew

Liked: Property conditions & facilities
Great distance to downtown!
Stayed 1 night in Aug 2023

6/10 Okay

Nicholas

Traveled with family
Liked: Cleanliness
Disliked: Room comfort
Galaxy Apartments is a run in the mill spot to set up camp in Luzern. No AC, great location. Friendly staff, beds are okay. I would stay again but also wouldn’t be afraid to look for better value
Stayed 6 nights in Aug 2023

8/10 Good

Seth

Traveled with family and small children, Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
A great home base for touring Switzerland. Loved our stay!
Stayed 4 nights in Jul 2023

10/10 Excellent

Rahuldeva

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very nice and cozy apartment. Our family of 4 had a great time spending 2 nights in Lucern. Beds were comfortable. The sofa bed was especially impressive, nice design folding out to a almost queen sized bed. Had a very comfortable sleep in it while the rest of the family took the 2 beds in the bedroom. The apartment is a bit on the old side but that is probably the case with most apartment blocks in this old town. Bathroom was nice and clean, albeit a bit small but nothing to cause inconvenience. Overall I would give this a thumbs up!
Stayed 2 nights in Jul 2023

2/10 Terrible

charbel

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Avoid this mouse trap and book any other hotal room for the same money value. This apartment lack all kind of basic services No Air conditioning Old/ dirty ikea furniture Dirty aprtment floor Dirty neighbours Dirty building entrance w/ urine smell. Rust kitchen cutleries. Mandatory charge of an extra deposit of 200 Franc.
Stayed 1 night in Jul 2023

4/10 Poor

Verena

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
3 huge garbage container in front of entrance door. Bad smell from the garbage and the carpet in front of the door smelled of urine. Apartment not clean. Kitchen faucet broken. Toilet seat broken. Shower door would not close. In the bedroom mold in the walls and mold around all the windows. Door handles loose. Also roaches in the leaving room. The handle to the blinds in the leaving room broken. A very bad and disappointing experience.
Stayed 14 nights in Jun 2023

2/10 Terrible

Ashish

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities

8/10 Good

Munish

Traveled with family
Liked: Cleanliness
Small elevator for no luggage space. Rest was wonderful.
Stayed 1 night in Jun 2023

2/10 Terrible

Aruni

Stayed 1 night in Jun 2023

8/10 Good

Regis

Liked: Cleanliness, property conditions & facilities
Instructions on how to get to the property from the train station was very helpful. Staff were flexible with meeting at the apartment. 3 supermarkets within 100 metres, and two restaurants. Plenty of good local public transport. Clean and comfortable apartment.
Stayed 2 nights in Jun 2023

8/10 Good

marian

Liked: Cleanliness, room comfort
nice studio
we had a basic studio apartment. very spacious well appointed room. we found not having an on site reception to be a pest. location good. 15 minute walk to the railway station. supermarkets very close by.
Stayed 2 nights in Jun 2023

6/10 Okay

Heather

Stayed 1 night in Jun 2023

6/10 Okay

Michelle

Traveled with family
Liked: Cleanliness
Communication was great with the check-in staff and check-in was easy. The apartments have 2 public car parks within 2 minutes walk which was very convenient. The apartments were clean and had good facilities for cooking, free WiFi and apple TV. Location was fine with Lucerne old town a 10-15 min walk from the property. The biggest issue we had was that the lobby and stairwells were not very clean, bright or welcoming. Being a shared apartment block I'm guessing there is not a lot Galaxy can do to improve this, but it didn't make me feel safe. The beds were also very poor quality. We had to use cushions from the sofa as additional pillows and bedding was very thin. Décor wasn't as modern as pictured, with old painted woodchip wallpaper on most of the walls. Overall feeling was of the accommodation being basic and finished on the cheap.

10/10 Excellent

Quynh

Traveled with family
Liked: Cleanliness, amenities
Good location for exploring Lucerne. Apartment was comfortable, clean and had everything we needed. Staff were friendly and helpful
Stayed 3 nights in Jan 2023

4/10 Poor

Varun

Traveled with family
Disliked: Room comfort
Worst room ever
The size was too small we were looking for a two room property and were promised the same with a balcony we got a small single bhk without any balcony and a kitchen in the doorway. Was the tiniest of possible rooms yes was clean host was nice but room was a disaster
Stayed 2 nights in Jan 2023

8/10 Good

Sarah

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Property was very spacious, clean and safe. My travelling partner and I were very happy with the staff and how they assisted us throughout our stay. The only minor inconvenience is that some of the bathroom could have been updated. The curtain to the shower needs to be longer, same with the window curtains and the mirror needs to be lower for shorter people. But other than that we have no complaints it was a great stay!

4/10 Poor

CHEN

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Poor condition and very old facilities.

10/10 Excellent

Arumugam

Traveled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2022

6/10 Okay

Talat

Liked: Cleanliness
Disliked: Room comfort
Basic but big and clean apartment
Pros: - Apartment was exactly as it shows in the pictures. It's a good size Apartment for up to six people as it has two sofa beds and one double bed. - full size fridge with freezer - stove and dishwasher - pots and pans - oil, salt n peppers, dishwashing soap - big size of washroom with tub - elevator, big enough for 4 people or two people with luggage - phone service was very efficient especially the gentleman who works full time, he was very helpful and efficient. - 3 big grocery stores are steps away - train station is on 15 to 20 minutes walk - 5 minutes walk to bus - becareful when book a taxi, we paid 27 franc from train station to the apartment and 15 franc from apartment to train station because we had luggage. Cons: - No toaster, no microwave which makes difficult to warm a small thing or toast a slice of bread. - no new sponge and cleanng cloth - no shampoo and conditioner, only gel was available - no dust basket in a living room and bedroom, I had to climb up to the kitchen to use the dust bin. - bed was not comfortable - comforter and pillows were very small, moreover, very old and dated. - don't book designer apartment if you have bad knees because it has stairs and bathroom is on second floor besides kitchen. I knew it has stairs, buut I didn't know that bathroom was on second floor.
Stayed 7 nights in Oct 2022

8/10 Good

Ganna

Traveled with group
Liked: Cleanliness, amenities
Clean apartment, easy communication with hostel.
Stayed 1 night in Oct 2022

8/10 Good

Mario

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The property was not the greatest but was also not the best. Extremely small and nothing else to comment. It is fairly well located, no real restaurants close by. It was not the best for the money charged
Stayed 1 night in Sep 2022

10/10 Excellent

Nur

Traveled with partner
Liked: Cleanliness, amenities
The apartment was big where you can have people sleeping on two sofabeds in the living room and bedroom. The bedroom and living room is separated. Toilet was spacious and clean! Kitchen was just nice to have simple cooked dinner.
Stayed 3 nights in Sep 2022

10/10 Excellent

Albert

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
property was great, lots of space, big rooms. only minor issue was the shower head mount was loose. other than that it was great
Stayed 2 nights in Oct 2022

6/10 Okay

Verified traveler

Traveled with group
Spacious apartment
Broken Kitchen faucet. Heat radiator was working on and off. Window handle in the bathroom was broken. No basic news channels available on 📺. Otherwise apartment was spacious, very clean and comfortable. Also there was an elevator !
Stayed 2 nights in Oct 2022

8/10 Good

Vivien

Stayed 3 nights in Sep 2022

8/10 Good

Alissa

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

8/10 Good

Yvonne

Liked: Cleanliness, room comfort
Good location
We enjoyed our stay. The location is pretty good, just a few bus stops from Lucerne Train Station. The building could be a little bit obscure. Check-in procedure could be improved to make it more seamless - we had to call the person and waited 10 minutes for him to come over and let us into the building.
Stayed 1 night in Sep 2022

4/10 Poor

Richard

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The bed and pull out coaches were extremely hard and and uncomfortable. The mattress on the bed was very thin, on a wooden frame. The pull coaches were extremely uncomfortable. We were there to sleep and nobody slept well. It is large and an easy walk to the old town area which was nice.
Stayed 2 nights in Sep 2022

10/10 Excellent

Khalid

Business traveler
Liked: Cleanliness, room comfort
Complete the check-in procedures quickly, the area is quiet and secure, and everything you need is available near the area of the apartment and can be reached on foot.
Stayed 4 nights in Sep 2022

10/10 Excellent

Emily

Stayed 3 nights in Sep 2022

6/10 Okay

Xinli

Traveled with partner
Liked: Amenities, property conditions & facilities
The check in was bit stressful
Stayed 2 nights in Sep 2022